HP HPE ProLiant DX360 Gen10 User Manual Download Page 170

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Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents:

• Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software
maintenance.

• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and

information to assist with interpreting and resolving error messages.

• Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and

information to assist with interpreting and resolving error messages.

• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers

and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and
cautionary IML events.

To access troubleshooting resources for your product, see the Hewlett Packard Enterprise Information Library:

• For Gen10 servers, see

https://www.hpe.com/info/gen10-troubleshooting.

• For Gen10 Plus servers, see

https://www.hpe.com/info/gen10plus-troubleshooting.

Troubleshooting

170

Summary of Contents for HPE ProLiant DX360 Gen10

Page 1: ... Edition 4 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ... standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Intel Optane and Xeon are trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows Server are either...

Page 3: ...ers 25 Hot plug drive LED definitions 27 Smart Carrier NVMe SCN drive LED definitions 28 uFF drive components and LEDs 29 Hot plug fans 30 HPE Smart Array P824i p MR Gen10 Controller 32 HPE InfiniBand HDR Ethernet 940QSFP 56x16 adapter LEDs 33 DSC 25 2 port SFP28 card ports and LEDs 33 Operations 36 Power up the server 36 Power down the server 36 Extend the server from the rack 36 Remove the serve...

Page 4: ... hard drive blank 65 Installing a hot plug SAS or SATA drive 66 Removing a hot plug SAS or SATA hard drive 67 Installing the NVMe drives 67 Removing and replacing an NVMe drive 69 Installing a uFF drive and SCM drive carrier 69 Removing and replacing a uFF drive 70 Installing an 8 SFF optical drive 71 Universal media bay options 72 Installing a 2 SFF SAS SATA drive cage 72 Installing a 2 SFF NVMe ...

Page 5: ...y 135 HPE Smart Storage Hybrid Capacitor 136 Minimum firmware versions 136 Energy pack option configurations 136 HPE Trusted Platform Module 2 0 Gen10 option 141 Overview 141 HPE Trusted Platform Module 2 0 Guidelines 142 Installing and enabling the HPE TPM 2 0 Gen10 option 142 Cabling 147 Cabling overview 147 SFF cables 147 SFF backplane to P824i p controller 148 8 SFF backplane to a P408i a P816...

Page 6: ...pport 168 HPE Pointnext Portfolio 168 Proactive notifications 169 Troubleshooting 170 Troubleshooting resources 170 Removing and replacing the system battery 171 Specifications 173 Environmental specifications 173 Server specifications 173 Power supply specifications 174 HPE 500W Flex Slot Platinum Hot plug Low Halogen Power Supply 174 HPE 800W Flex Slot Platinum Hot plug Low Halogen Power Supply ...

Page 7: ...Regulatory information 183 Documentation feedback 184 Acronyms and abbreviations 185 7 ...

Page 8: ...l drive optional 4 USB 2 0 port optional 5 USB 3 0 port 6 iLO Service Port The operating system does not recognize this port as a USB port 7 SAS SATA drive bays 4 LFF Item Description 1 Optical drive blank optional 2 Serial label pull tab 3 Display port optional 4 USB 2 0 port optional Table Continued Component identification 8 ...

Page 9: ...ive bays 10 SFF NVMe SAS Combo Item Description 1 Serial label pull tab 2 Systems Insight Display optional 3 USB 3 0 port 4 SAS SATA NVMe drive bays When the 10 SFF NVMe SAS backplane option is installed NVMe drives must be installed in bays 9 and 10 The other bays support a mix of NVMe and SAS drives Component identification 9 ...

Page 10: ... in progress Off Deactivated 2 Power On Standby button and system power LED1 Solid green System on Flashing green Performing power on sequence Solid amber System in standby Off No power present2 3 Health LED1 Solid green Normal Flashing green iLO is rebooting Flashing amber System degraded Flashing red System critical3 4 NIC status LED1 Solid green Link to network Flashing green Network active Off...

Page 11: ...cates a degraded or critical state review the system IML or use iLO to review the system health status 4 LFF Item Description Status 1 UID button LED1 Solid blue Activated Flashing blue 1 Hz Remote management or firmware upgrade in progress 4 Hz iLO manual reboot sequence initiated 8 Hz iLO manual reboot sequence in progress Off Deactivated 2 NIC status LED1 Solid green Link to network Flashing gr...

Page 12: ...ed or the power button cable is disconnected UID button functionality The UID button can be used to display the Server Health Summary when the server will not power on For more information see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website Front panel LED power fault codes The following table provides a list of power fault codes and the subsystems that are affected Not a...

Page 13: ...1 Off No link to network Solid green Network link Flashing green Network link with activity If power is off the front panel LED is not active For status see Rear panel LEDs Power supply LEDs Off Normal Solid amber Power subsystem degraded power supply failure or input power lost PCI riser LED Off Normal Amber Incorrectly installed PCI riser cage Table Continued Component identification 13 ...

Page 14: ...ED on the front panel illuminates either amber or red the server is experiencing a health event For more information on the combination of these LEDs see Systems Insight Display combined LED descriptions Systems Insight Display combined LED descriptions The combined illumination of the following LEDs indicates a system condition Systems Insight Display LEDs System power LED Health LED Systems Insi...

Page 15: ...d and that power supply is in standby Power supply fault System board fault Power supply amber Amber Green One or more of the following conditions might exist Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power supply mismatch at POST or power supply mismatch through hot plug additio...

Page 16: ...PCIe3 3 Slot 3 PCIe3 optional requires second processor 4 Power supply 2 PS2 5 Power supply 1 PS1 6 Video port 7 NIC ports if equipped 8 iLO Management Port 9 Serial port optional 10 USB 3 0 ports 11 FlexibleLOM optional Rear panel LEDs Component identification 16 ...

Page 17: ...andard NIC link LED Solid green Link exists Off No link exists 3 Power supply 2 LED Solid green Normal Off One or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit 4 Power supply 1 LED Solid green Normal Off One or more of the following conditions exists AC power unavailable Power supply failed Power su...

Page 18: ... port 3 8 x1 SATA port 4 9 Front power USB 3 0 connector 10 Optical SATA port 5 11 Energy pack connector 12 microSD card slot 13 Chassis Intrusion Detection connector 14 Drive backplane power connector 15 Dual internal USB 3 0 connector 16 Type a SmartArray connector 17 Secondary processor 2 PCIe riser connector 18 System battery 19 TPM connector optional 20 Serial port connector optional Componen...

Page 19: ...d some configurations cannot be restored For more information see Secure Boot NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debugging methods An analysis of the crash dump log is an essential part of diagnosing reliability problems such as hanging operating systems device drivers and applications Many c...

Page 20: ... the DIMM The information in this section helps you to use the label to locate specific information about the DIMM Item Description Example 1 Capacity 8 GB 16 GB 32 GB 64 GB 128 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 8R Octal rank Table Continued Component identification 20 ...

Page 21: ...ffered ECC UDIMM For more information about product features specifications options configurations and compatibility see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website https www hpe com support DDR4SmartMemoryQS NVDIMM identification NVDIMMs are supported only when first generation Intel Xeon Scalable processors are installed on the server NVDIMM boards are blue inst...

Page 22: ...tt Packard Enterprise website https www hpe com info qs NVDIMM 2D Data Matrix barcode The 2D Data Matrix barcode is on the right side of the NVDIMM label and can be scanned by a cell phone or other device When scanned the following information from the label can be copied to your cell phone or device P is the module part number L is the technical details shown on the label S is the module serial n...

Page 23: ...attery is on 12V rail and the NVDIMM N is active backup and restore On Flashing NVDIMM Function LED patterns For the purpose of this table the NVDIMM N LED operates as follows Solid indicates that the LED remains in the on state Flashing indicates that the LED is on for 2 seconds and off for 1 second Fast flashing indicates that the LED is on for 300 ms and off for 300 ms State Definition NVDIMM N...

Page 24: ... about an NVDIMM N internal error see the IML Fast flashing Intel Optane persistent memory 100 series for HPE label identification Item Description Example 1 Unique ID number 8089 A2 1802 1234567 2 Model number NMA1XBD512G2S 3 Capacity 128 GB 256 GB 512 GB 4 QR code Includes part number and serial number For more information about product features specifications options configurations and compatib...

Page 25: ...scription 1 Heatsink nuts 2 Processor carrier 3 Pin 1 indicator 1 4 Heatsink guide keying feature 5 Alignment post 6 Heatsink keying frame 1 Symbol also on the processor and frame Device numbers 8 SFF device bay numbering Component identification 25 ...

Page 26: ...e option is installed NVMe drives must be installed in bays 9 and 10 The other bays support a mix of NVMe and SAS drives Optional rear device bay numbering The optional rear device bay supports either 1 SFF drive in a SmartDrive carrier or 2 uFF M 2 drives in an HPE Smart Carrier M 2 SCM When the HPE SFF Flash Adapter is installed the uFF drives are recognized as 1 and 101 Component identification...

Page 27: ...logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is doing one of the following Rebuilding Performing a RAID migration Performing a strip size migration Performing a capacity expansion Performing a logical drive extension Erasing Spare part activation Flashing amber green The drive is a member of one or more logical drives...

Page 28: ...firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is doing one of the following Rebuilding Performing a RAID migration Performing a stripe size migration Performing a capacity expansion Performing a logical drive extension Erasing...

Page 29: ...omponents and LEDs Item Description Status 1 Locate Off Normal Solid blue The drive is being identified by a host application Flashing blue The drive firmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF drive when released 3 Do not remove LED Off OK to remove the drive Removing the drive does not cause a logical drive to fail Solid white Do not remove the driv...

Page 30: ... Removes the SFF flash adapter when released Hot plug fans CAUTION To avoid damage to server components fan blanks must be installed in fan bays 1 and 2 in a single processor configuration CAUTION To avoid damage to the equipment do not operate the server for extended periods of time if the server does not have the optimal number of fans installed Although the server might boot Hewlett Packard Ent...

Page 31: ...speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS iLO performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the server performs an immediate shutdown When the Thermal Shutdown feature is disabled in the BIO...

Page 32: ...ller Components Item Description 1 Internal SAS port 1i 2 Internal SAS port 2i 3 Internal SAS port 3i 4 Internal SAS port 4i 5 Controller backup power cable connector 6 Internal SAS port 5i 7 Internal SAS port 6i Component identification 32 ...

Page 33: ...inking amber 4 Hz blinking amber indicates a problem with the physical link Solid green A valid logical data activity link exists with no active traffic Blinking green A valid logical link exists with active traffic 1 2 port adapter LEDs are shown The 1 port adapters have only a single LED DSC 25 2 port SFP28 card ports and LEDs Ports Component identification 33 ...

Page 34: ...LEDs Table 2 LED indicators Item LED Status Description 1 Management Port Activity LED Off No activity Flashing Passing traffic flashing frequency indicates traffic intensity 2 Management Port Link LED Off A link has not been established Solid green Valid Ethernet link 3 SFP Port 1 Link Activity LED Off A link has not been established Solid green Valid Ethernet link Flashing green Passing traffic ...

Page 35: ... traffic flashing frequency indicates traffic intensity Solid amber Link fault 5 System status LED Off System is not powered Solid amber Power is up software has not booted yet Solid green System is up and fully operational Component identification 35 ...

Page 36: ...ications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify that the server is in standby mode by observing that the system power LED is amber Extend the server from the r...

Page 37: ... the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner r...

Page 38: ...er removing a high performance dual rotor fan install or replace the fan within 60 seconds Otherwise the server will shut down gracefully 2 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 3 Remove the access panel Remove the access panel 4 Remove the fan Operations 38 ...

Page 39: ...damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Procedure 1 Back up all server data 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack E...

Page 40: ... cage 2 Install the access panel Install the access panel 3 Install the server into the rack Installing the server into the rack 4 Connect each power cord to the server 5 Connect each power cord to the power source 6 Power up the server Power up the server Operations 40 ...

Page 41: ...nnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 6 Remove the access panel Remove the access panel 7 If needed remove the primary PCI riser cage Remove the primary PCI riser cage 8 Disconnect any cables...

Page 42: ...alling an expansion board in the secondary riser cage 3 Install the access panel Install the access panel 4 Install the server into the rack Installing the server into the rack 5 Connect each power cord to the server 6 Connect each power cord to the power source 7 Power up the server Power up the server Operations 42 ...

Page 43: ...he server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove all drives Removing a hot plug SAS or SATA hard drive 7 Disconnect and remove all cables connected to the drive backplane 8 Remove the 8 SFF SAS SATA drive backplane Release the cable management arm Release the cable ma...

Page 44: ...Operations 44 ...

Page 45: ...e Education Services Help train your IT staff 1The time commitment for this repair service might vary depending on the geographical region of site For more service information available in your site contact your local Hewlett Packard Enterprise support center For more information on Hewlett Packard Enterprise support services see the Hewlett Packard Enterprise website Optimum environment When inst...

Page 46: ...he clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in th...

Page 47: ...Packard Enterprise recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Connecting a DC power cable to a DC power sou...

Page 48: ... a pillar or stud type terminal must be 3 5 mm 0 138 in the diameter of a screw type terminal must be 4 0 mm 0 157 in 3 Stack each same colored pair of wires and then attach them to the same power source The power cord consists of three wires black red and green For more information see the documentation that ships with the power supply Server warnings and cautions WARNING This server is heavy To ...

Page 49: ...her in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 f...

Page 50: ...elp to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing...

Page 51: ...ioning for an automated solution For more information see the Insight Control documentation on the Hewlett Packard Enterprise website For additional system software and firmware updates download the Service Pack for ProLiant from the Hewlett Packard Enterprise website Software and firmware must be updated before using the server for the first time unless any installed software or components requir...

Page 52: ... UEFI Boot Mode the boot controller and boot order are set automatically Procedure 1 Press the Power On Standby button 2 Do one of the following To enter the UEFI System Utilities screen and modify the server configuration ROM default settings press the F9 key on the ProLiant POST screen Choose one of the following boot modes Legacy BIOS UEFI default If you do not need to modify the server configu...

Page 53: ...ning any installation procedure Improper grounding can cause electrostatic discharge Installing a redundant hot plug power supply Prerequisites Before installing this option be sure you have the following The components included with the hardware option kit Procedure 1 Observe the following alerts CAUTION All power supplies installed in the server must have the same output power capacity Verify th...

Page 54: ...rd to the AC power source 8 Be sure that the power supply LED is green Rear panel LEDs Memory options IMPORTANT This server does not support mixing LRDIMMs and RDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization All memory installed in the server must be of the same type DIMM and NVDIMM population information For specific DIMM and NVDIMM ...

Page 55: ...ing a DIMM The server supports up to 24 DIMMs Prerequisites Before installing this option be sure you have the following The components included with the hardware option kit For more information on specific options see the server QuickSpecs on the Hewlett Packard Enterprise website Procedure 1 Power down the server Power down the server 2 Remove all power a Disconnect each power cord from the powe...

Page 56: ...first generation Intel Xeon Scalable processors The server can support up to 12 NVDIMMs in 2 socket servers up to 192GB and up to 24 NVDIMMs in 4 socket servers up to 384GB The HPE Smart Storage Battery provides backup power to the memory slots allowing data to be moved from the DRAM portion of the NVDIMM to the Flash portion for persistence during a power down event For more information on HPE NV...

Page 57: ... in the same direction CAUTION Electrostatic discharge can damage electronic components Be sure you are properly grounded before beginning this procedure CAUTION Failure to properly handle DIMMs can damage the DIMM components and the system board connector For more information see the DIMM handling guidelines in the troubleshooting guide for your product on the Hewlett Packard Enterprise website H...

Page 58: ...VMe Combo backplane configuration 9 Install any components removed to access the DIMM slots and the HPE Smart Storage Battery 10 Install the access panel 11 Slide or install the server into the rack 12 If removed reconnect all power cables 13 Power up the server 14 If required sanitize the NVDIMM Ns For more information see NVDIMM sanitization Configuring the server for NVDIMMs After installing NV...

Page 59: ... the media unable to store data such as disintegrate pulverize melt incinerate or shred The NVDIMM N Sanitize options are intended to meet the Purge level For more information on sanitization for NVDIMMs see the following sections in the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website https www hpe com info nvdimm docs NVDIMM sanitization policies NVDIMM sanitization guideline...

Page 60: ... high capacity cost effective memory and storage to transform big data workloads and analytics by enabling data to be stored moved and processed quickly Persistent memory modules use the standard DIMM form factor and are installed alongside DIMMs in a server memory slot Intel Optane persistent memory 100 series for HPE is designed for use only with second generation Intel Xeon Scalable processors ...

Page 61: ...e vSphere 7 0 U2 and later VMware vSphere 6 7 U3 with P03 Hardware and licensing requirements for optional encryption of the persistent memory modules HPE TPM 2 0 local key encryption HPE iLO Advanced License remote key encryption Key management server remote key encryption For more information see the Intel Optane persistent memory 100 series for HPE User Guide on the Hewlett Packard Enterprise w...

Page 62: ...nent and the system board connector IMPORTANT Hewlett Packard Enterprise recommends that you implement best practice configurations such as clustered configurations for high availability HA 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server fro...

Page 63: ...ersistent memory 100 series for HPE as well as evaluate and monitor the server memory configuration layout For more information see the Intel Optane persistent memory 100 series for HPE User Guide on the Hewlett Packard Enterprise website https www hpe com info persistentmemory docs Installing a high performance fan This kit is available to meet some extended ambient operating temperatures above 3...

Page 64: ... server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove all standard fans from the fan bays 7 Remove fan blanks from the fan bays if installed 8 Install high performance fans in each of the seven fan bays If needed ensure each fan is securely installed by pressing the tab Do not press on other areas of the fan Hardware options installation 6...

Page 65: ...bers If only one hard drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Hot plug drive guidelines When adding drives to the server observe the following general guidelines The system automatically sets all device numbers If only one drive is...

Page 66: ... Prerequisites Before installing this option be sure that you have the following The components included with the hardware option kit Procedure 1 Remove the drive blank 2 Prepare the drive 3 Install the drive Hardware options installation 66 ...

Page 67: ...2 Back up all server data on the drive 3 Remove the drive Installing the NVMe drives NVMe drives are supported in 8 SFF and 10 SFF server configurations when the 10 SFF SAS SATA NVMe Combo backplane option or the 2 SFF NVMe backplane option is installed When either backplane is installed NVMe drives are required in bays 9 and 10 For more information see Device numbers Prerequisites NVMe drives are...

Page 68: ...erver unless all bays are populated with either a component or a blank 2 Remove the drive blank if installed 3 Press the Do Not Remove button to open the release handle 4 Install the drives 5 Install an SFF drive blank in any unused drive bays Hardware options installation 68 ...

Page 69: ...er button The Do Not Remove button illuminates and flashes b Wait until the flashing stops and the Do Not Remove button is no longer illuminated c Push the Do Not Remove button and then remove the drive Installing a uFF drive and SCM drive carrier IMPORTANT Not all drive bays support the drive carrier To find supported bays see the server QuickSpecs on the Hewlett Packard Enterprise website https ...

Page 70: ...ith the drive bay 4 Power on the server To configure the drive use HPE Smart Storage Administrator Removing and replacing a uFF drive Procedure 1 Back up all server data 2 Observe the LED status of the drive and determine if it can be removed 3 Remove the drive Hardware options installation 70 ...

Page 71: ... drive Prerequisites Before installing an optical drive be sure the 8 SFF display port USB optical blank option is installed For more information see Installing an 8 SFF display port USB optical blank option Procedure 1 Remove the optical drive blank 2 Install the optical drive Hardware options installation 71 ...

Page 72: ...ia bay options are compatible only with the 8SFF chassis Hewlett Packard Enterprise recommends installing the P816i a controller to support 10 SAS SATA drives For more information see Installing an HPE Smart Array P816i a SR Gen10 Controller option In addition be sure that you have the following Hardware options installation 72 ...

Page 73: ...ise authorized reseller Procedure 1 Back up all server data 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove the universal media bay blank 7 Install the 2 SFF SAS SATA drive cage Ha...

Page 74: ...8 Route and connect the data cable 9 Route and connect the power cable Hardware options installation 74 ...

Page 75: ...e option Prerequisites Before installing this option be sure that you have the following The components included with the hardware option kit T 10 Torx screwdriver T 15 Torx screwdriver Additional cables as needed For more information see SFF cables NVMe drives For more information contact a Hewlett Packard Enterprise authorized reseller Procedure 1 Back up all server data 2 Power down the server ...

Page 76: ...emove the server from the rack 5 Remove the access panel 6 Use a T 10 Torx screwdriver to remove the universal media bay blank 7 Use a T 10 Torx screwdriver to install the 2 SFF NVMe drive cage 8 Remove the primary PCI riser cage Remove the primary PCI riser cage 9 Use a T 15 Torx screwdriver to remove the existing riser board Hardware options installation 76 ...

Page 77: ...and connect the data cable 12 Install the primary PCI riser cage 13 Install the access panel Install the access panel 14 Install the server in the rack 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server 18 Install drives Hardware options installation 77 ...

Page 78: ...ion kit T 10 Torx screwdriver Additional cables as needed For more information see SFF cables 2 SFF SAS SATA drives 4 uFF M 2 drives or blanks For more information contact a Hewlett Packard Enterprise authorized reseller Procedure 1 Back up all server data 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do...

Page 79: ...7 Install the drive cage 8 Route and connect the data cable 9 Route and connect the power cable Hardware options installation 79 ...

Page 80: ...nstalling this option be sure that you have the following The components included with the hardware option kit T 10 Torx screwdriver An optical drive if installing For more information contact a Hewlett Packard Enterprise authorized reseller Procedure 1 Back up all server data 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disc...

Page 81: ...ve the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove the universal media bay blank 7 Install the 8 SFF display port USB optical blank option 8 Route and connect the data cable Hardware options installation 81 ...

Page 82: ...F optical drive option Prerequisites Before installing this option be sure that you have the following The components included with the hardware option kit T 10 Torx screwdriver LFF optical cable option kit An optical drive For more information contact a Hewlett Packard Enterprise authorized reseller Procedure 1 Back up all server data 2 Power down the server 3 Remove all power a Disconnect each p...

Page 83: ...ve the server from the rack 5 Remove the access panel 6 Remove the LFF optical drive bay blank 7 Install the optical drive 8 Connect the optical drive cable to the optical drive backplane and to the SATA optical storage drive connector Hardware options installation 83 ...

Page 84: ... option supports low profile PCI riser options in slot 2 Prerequisites Before installing this option be sure that you have the following The components included with the hardware option kit T 10 and T 15 Torx screwdriver 1 SFF drive 2 uFF M 2 drives or blanks Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from th...

Page 85: ...he primary PCI riser cage 6 If installed remove any expansion boards installed in the riser board 7 Remove the riser board Set aside for later use 8 If installed remove the slot 2 bracket from the primary riser cage 9 If needed install the riser board removed in step 7 on the rear drive riser cage bracket Hardware options installation 85 ...

Page 86: ...nstall the riser cage bracket on the rear drive riser cage 12 If needed install an expansion board Installing an expansion board in the primary riser cage 13 Install the rear drive riser cage in the primary riser cage position Hardware options installation 86 ...

Page 87: ...xist 15 Install drives or blanks Drive options 16 Install the access panel Install the access panel 17 Install the server in the rack 18 Power up the server 19 Connect each power cord to the server 20 Connect each power cord to the power source Primary PCI riser cage options The primary PCI riser cage supports the following Hardware options installation 87 ...

Page 88: ...ack up all server data 2 Power down the server Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove...

Page 89: ...rimary PCI riser cage 12 Install the access panel Install the access panel 13 Install the server in the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server Power up the server Installing the SATA M 2 2280 riser option Prerequisites Before installing this option be sure that you have the following The components included with the hardw...

Page 90: ... from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remove the access panel 5 Remove the primary PCI riser cage Remove the primary PCI riser cage 6 If needed remove any expansion boards installed in the riser cage 7 Remove the existing riser board from the riser cage 8 Install the M 2 riser board Hardware option...

Page 91: ...an expansion board in the primary riser cage Use these instructions to install expansion boards such as Smart I O cards such as DSC 25 2 port SFP28 card solid state NVMe PCIe Add In Cards HBAs CNAs InfiniBand adapters and accelerators Prerequisites Before installing this option be sure you have the following The components included with the hardware option kit T 10 Torx screwdriver Procedure 1 Obs...

Page 92: ...wn the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack b Remove the server from the rack 6 Remove the access panel 7 Remove the primary PCI riser cage 8 Remove the expansion slot blank 9 Use a T 10 Torx screwdriver to Install the expansion board Hardware options ins...

Page 93: ...es the standard primary PCI riser cage Before installing this option be sure that the power supplies support the installation of this option For more information see the Hewlett Packard Enterprise Configurator website http www hpe com info SimpleConfigurator In addition be sure that you have the following items The components included with the hardware option kit HPE Gen10 CPU1 Cable Kit if instal...

Page 94: ... each power cord from the server 5 Do one of the following a Extend the server from the rack b Remove the server from the rack 6 Remove the access panel 7 Remove the primary PCI riser cage Remove the primary PCI riser cage 8 Install the card in the x16 slot in the primary PCI riser cage position 9 If installing a GPU requiring greater than 75 W connect the power cable to the primary riser power co...

Page 95: ...tion When installed this riser cage supports full height 3 4 length expansion boards up to 9 5 PCIe3 slot 2 is no longer available Prerequisites This option requires a dual processor configuration Before installing this option be sure you have the following The components included with the hardware option kit Any expansion boards or controllers you plan to install T 10 Torx screwdriver T 15 Torx s...

Page 96: ...e the server from the rack Remove the server from the rack 4 Remove the access panel Remove the access panel 5 Remove the primary PCI riser cage Remove the primary PCI riser cage 6 Use a T 10 Torx screwdriver to remove the slot 2 bracket from the primary riser cage 7 If installed remove the low profile riser cage 8 Lift and remove the secondary riser cage latch Hardware options installation 96 ...

Page 97: ...rx screwdriver to remove the riser cage screw 9 Install the full height PCIe x16 riser cage latch Use a T 15 Torx screwdriver to remove the riser cage screw 10 Install the riser cage Hardware options installation 97 ...

Page 98: ...server Power up the server Installing a secondary low profile PCIe slot riser cage option When installed this riser cage provides an additional low profile slot and supports half length half height expansion boards Prerequisites This option requires a dual processor configuration Before installing this option be sure that you have the following The components included with the hardware option kit ...

Page 99: ...ver from the rack b Remove the server from the rack Remove the server from the rack 6 Remove the access panel Remove the access panel 7 Install the secondary low profile PCIe slot riser cage 8 Install one of the following as needed Expansion boards Installing an expansion board in the secondary riser cage Controllers Smart Array controller options 9 Install the access panel Install the access pane...

Page 100: ...o prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server f...

Page 101: ... Full length Hardware options installation 101 ...

Page 102: ...l the access panel 12 Install the server in the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server Installing an accelerator or GPU in the secondary riser cage Use these instructions to install accelerator options including GPUs in the server Hardware options installation 102 ...

Page 103: ... the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disco...

Page 104: ...lled 10 If installing a 3 4 length GPU install the bracket supplied in the kit A T 15 Torx screwdriver is required to install the bracket 11 Install the card in the riser cage and then connect any required cables if applicable 12 If installing a GPU requiring greater than 75 W connect the power cable to the primary riser power connector Hardware options installation 104 ...

Page 105: ...ww hpe com h20195 V2 Getdocument aspx docname a00017196enw The controller QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Installing an HPE Smart Array P408i a SR Gen10 Controller option Prerequisites Before installing this option be sure that you have the following The components included with the hardware option kit T 15 Torx screwdriver Procedure 1 Observe the fol...

Page 106: ...ge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack b Remove the server from the rack 6 Remove the access panel 7 Install the controller 8 Connect the cables 8 SFF Hardware options installation 106 ...

Page 107: ... 10 SFF SAS SATA NVMe Combo 4 LFF Hardware options installation 107 ...

Page 108: ...up power cable to the controller backup power connector on the system or riser board Connect the energy pack cable to the energy pack connector on the system board 9 Install the access panel Install the access panel 10 Install the server in the rack 11 Connect each power cord to the server Hardware options installation 108 ...

Page 109: ...onents to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the followin...

Page 110: ...screwdriver to install the controller The controller can also be installed in slot 1 10 Install the primary PCI riser cage Install the primary PCI riser cage 11 Connect the cables 8 SFF Hardware options installation 110 ...

Page 111: ... type p Smart Array controller you must Connect the controller backup power cable to the controller backup power connector on the system or riser board Connect the energy pack cable to the energy pack connector on the system board Hardware options installation 111 ...

Page 112: ...uded with the hardware option kit Additional cables as required For more information see Cabling T 15 Torx screwdriver Procedure 1 Observe the following alerts WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning ...

Page 113: ...he server 5 Do one of the following a Extend the server from the rack b Remove the server from the rack 6 Remove the access panel 7 Install the controller 8 Connect the cables The following illustration shows the 8 2 SFF backplane configuration connected to the controller Hardware options installation 113 ...

Page 114: ...ckup power connector on the system or riser board Connect the energy pack cable to the energy pack connector on the system board 9 Install the access panel Install the access panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Hardware options installation 114 ...

Page 115: ... server is powered up 7 Power down all peripheral devices that are attached to the server 8 Disconnect the power cord from the power source 9 Disconnect the power cord from the server 10 Remove or open the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 11 Remove the riser 12 Select an ava...

Page 116: ...art Storage Hybrid Capacitor 19 Reinstall the riser 20 Connect peripheral devices to the server 21 Connect the power cord to the server 22 Connect the power cord to the power source 23 Power up all peripheral devices 24 Power up the server Installing the operating system with the HPE Smart Array MR Gen10 P824i p controller driver Prerequisites Ensure that you have the HPE Smart Array MR Gen10 P824...

Page 117: ...r heatsink assembly The server supports single processor and dual processor operations IMPORTANT Existing HPE ProLiant and HPE Synergy Gen10 server products containing first generation Intel Xeon Scalable processors may not be upgraded to second generation Intel Xeon Scalable processors at this time For more information see the product QuickSpecs on the Hewlett Packard Enterprise website https www...

Page 118: ...r source b Disconnect each power cord from the server 4 Remove the server from the rack Remove the server from the rack 5 Remove the access panel Remove the access panel 6 Remove the dust cover from the processor socket you intend to upgrade 7 Install the processor heatsink assembly a Locate and align the Pin 1 indicator on the processor carrier and the socket b Align the processor heatsink module...

Page 119: ... cord to the power source 13 Power up the server Power up the server Installing a high performance heatsink Prerequisites CAUTION Installing a high performance heatsink requires the installation of a processor assembly onto the heatsink To avoid damage to server or components do not remove or install the processor assembly when installing or replacing other heatsinks To determine when a high perfo...

Page 120: ...all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Observe the following cautions CAUTION Be sure to loosen each heatsink nut in the order indicated Otherwise damage might occur to the heatsink or processor CAUTION Install ...

Page 121: ...k The slot is across from the Pin 1 indicator near the corner b Insert a 1 4 flat blade screwdriver or nonconductive tool into the slot CAUTION To avoid damage to the processor insert the tool between the processor and the heatsink base The opening in the carrier provides access to a gap between the processor heatsink spreader and the heatsink base c To release the adhesion of the thermal grease g...

Page 122: ...ink Your heatsink may look different than the one shown 12 Install the processor heatsink assembly a Locate the Pin 1 indicator on the processor carrier and the socket b Align the processor heatsink assembly with the heatsink alignment pins and gently lower it down until it sits evenly on the socket The heatsink alignment pins are keyed The processor heatsink assembly will only install one way c C...

Page 123: ...components Item Description 1 Heatsink nuts 2 Processor carrier 3 Pin 1 indicator 1 4 Heatsink guide keying feature 5 Alignment post 6 Heatsink keying frame 1 Symbol also on the processor and frame Hardware options installation 123 ...

Page 124: ...operly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge 2 Back up all server data 3 Power down the server Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following a Extend the server from the rack Extend the server from the rack...

Page 125: ...8 Using a Torx T 10 screwdriver remove the Power UID USB assembly 8 SFF 4 LFF Hardware options installation 125 ...

Page 126: ... cable through the front of the server 10 Install the SID module into the front panel Using a T 10 Torx screwdriver secure the module to the chassis with the screws from the kit 8 SFF Hardware options installation 126 ...

Page 127: ... 4 LFF 11 Connect the SID cables to the front power button USB 3 0 connector on the system board Hardware options installation 127 ...

Page 128: ... the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remove the access panel 5 Using a Torx T 10 screwdriver remove the 4 LFF display port USB...

Page 129: ...6 Install the 4 LFF display port USB module 7 Route and connect the cable Hardware options installation 129 ...

Page 130: ...nts included with the hardware option kit 5 mm socket Procedure 1 Observe the following alerts WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrost...

Page 131: ...m the rack Remove the server from the rack 6 Remove the access panel Remove the access panel 7 Remove the serial cable blank 8 Connect the serial cable option and then secure the cable with two T 10 screws Then remove the backing from the double sided tape and press down where indicated A 5 mm socket is required for this step 9 Install the access panel Install the access panel Hardware options ins...

Page 132: ...rdware option kit T 15 Torx screwdriver Procedure 1 Power down the server Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack Extend the server from the rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remov...

Page 133: ... T 15 Torx screwdriver to install the DIMM guard and then connect the cable to the system board 9 Install the access panel Install the access panel 10 Install the server in the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server Power up the server Hardware options installation 133 ...

Page 134: ...2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Use a T 10 Torx screwdriver to remove the FlexibleLOM slot blank 6 Install the FlexibleLOM a Firmly seat the FlexibleLOM in the slot b Tighten the thumbscrew Hardware ...

Page 135: ...ed server power outage HPE Smart Storage Battery HPE Smart Storage Hybrid Capacitor IMPORTANT The HPE Smart Storage Hybrid Capacitor is only supported on Gen10 and later servers One energy pack option can support multiple devices An energy pack option is required for P class Smart Array controllers Once installed the status of the energy pack displays in HPE iLO For more information see the HPE iL...

Page 136: ... server supports the HPE Smart Storage Hybrid Capacitor with the 145mm cable Before installing the HPE Smart Storage Hybrid Capacitor verify that the system BIOS meets the minimum firmware requirements to support the capacitor pack IMPORTANT If the system BIOS or controller firmware is older than the minimum recommended firmware versions the capacitor pack will only support one device The capacito...

Page 137: ...r down the server Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove the right retainer Set aside 6 Slide the energy pack into the left retainer and then install the right retainer Hard...

Page 138: ...7 Connect the energy pack cable a Remove the center fan baffle b Connect the energy pack cable to the extender cable Hardware options installation 138 ...

Page 139: ...to the controller backup power connector on the system or riser board Connect the energy pack cable to the energy pack connector on the system board c Install the center fan baffle 8 Install the access panel Install the access panel 9 Install the server in the rack 10 Connect each power cord to the server Hardware options installation 139 ...

Page 140: ...he power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Install the energy pack and connect the energy pack cable IMPORTANT To enable SmartCache or CacheCade in a P class type p Smart Array controller you must Connect the controller backup power cable to the controller bac...

Page 141: ...Module board 2 Enabling the Trusted Platform Module 3 Retaining the recovery key password HPE TPM 2 0 installation is supported with specific operating system support such as Microsoft Windows Server 2012 R2 and later For more information about operating system support see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs For more information about Microsof...

Page 142: ...r of an installed TPM from the system board can damage the TPM cover the TPM and the system board If the TPM is removed from the original server and powered up on a different server data stored in the TPM including keys will be erased When using BitLocker always retain the recovery key password The recovery key password is required to complete Recovery Mode after BitLocker detects a possible compr...

Page 143: ... power cord from the power source b Disconnect each power cord from the server 5 Do one of the following Extend the server from the rack Extend the server from the rack Remove the server from the rack Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel Remove the access panel 8 If needed remove any expansion boards installed in slot 3 9 Remove ...

Page 144: ...ard 2 Align the TPM board with the key on the connector and then install the TPM board To seat the board press the TPM board firmly into the connector To locate the TPM connector on the system board see the server label on the access panel 3 Install the TPM cover a Line up the tabs on the cover with the openings on either side of the TPM connector b To snap the cover into place firmly press straig...

Page 145: ...m Module configuration can be changed between TPM 1 2 and TPM 2 0 default but only TPM 1 2 operation is supported Enabling the Trusted Platform Module as TPM 2 0 Procedure 1 During the server startup sequence press the F9 key to access System Utilities 2 From the System Utilities screen select System Configuration BIOS Platform Configuration RBSU Server Security Trusted Platform Module options 3 V...

Page 146: ...ties do one of the following If in graphical mode click Yes If in text mode press the Y key 7 Press the ESC key to exit System Utilities The server reboots a second time without user input During this reboot the TPM setting becomes effective 8 Enable TPM functionality in the OS such as Microsoft Windows BitLocker or measured boot For more information see the Microsoft website Retaining the BitLock...

Page 147: ... p Smart Array Controller SFF Internal Cables Kit 874618 001 2 SFF SAS SATA Backplane Embedded SATA 869662 001 8 SFF SAS SATA Backplane Embedded SATA Type a Smart Array Controller 876867 001 2 SFF SAS SATA Backplane Type p Smart Array Controller Slot 1 874615 001 8 SFF SAS SATA Backplane Type p Smart Array Controller Slot 2 2 SFF Backplane Option Kit 876867 001 2 SFF SAS SATA Backplane Embedded SA...

Page 148: ... 001 10 SFF backplane SAS port P408i a controller 869676 001 10 SFF backplane ports 1 2 and 3 NVMe riser ports 1 2 and 3 869681 001 10 SFF backplane port 5 NVMe riser port 5 869680 001 10 SFF backplane port 4 NVMe riser port 4 SFF backplane to P824i p controller 8 SFF to ports 1i 2i in the primary 8 SFF to ports 1i 2i 2 SFF to port 3i in the primary Cabling 148 ...

Page 149: ...10 SFF premium backplane to ports 1i 2i in the primary 8 SFF backplane to a P408i a P816i a controller A P408i a controller is shown but the routing is the same for the P816i a Cabling 149 ...

Page 150: ...2 SFF backplane to P816i a controller 10 SFF NVMe backplane to NVMe riser Cabling 150 ...

Page 151: ...2 SFF NVMe backplane to primary riser 1 SFF rear backplane to system board SATA Cabling 151 ...

Page 152: ...F to 8 SFF power cable 1 SFF rear backplane to P816i a controller SFF system power USB cable LFF cables Option kit Cable part number Connects from Connects to HPE Gen10 LFF Internal Cable Kit 869673 001 4 LFF backplane Type p Smart Array controller slot 1 Type a Smart Array controller Embedded SATA 874616 001 4 LFF backplane PCI controller slot 2 HPE Gen9 LFF Optical Cable Kit 756914 001 LFF optic...

Page 153: ...4 LFF backplane to P408i a controller Additional LFF cabling 4 LFF backplane to P408i p controller 4 LFF backplane to system board SATA Cabling 153 ...

Page 154: ...ministrator Online StorCLI Online All Nutanix product documentation To get a DX appliance up and running follow the instructions in the Getting Started Guide from the Nutanix support portal at the following address https www nutanix com docs dx Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the He...

Page 155: ...r model and speed Storage capacity and speed Memory capacity and speed Firmware BIOS and driver versions and settings The Active Health System does not parse or change OS data from third party error event log activities for example content created or passed through the OS Active Health System Log The data collected by the Active Health System is stored in the Active Health System Log The data is l...

Page 156: ...URL based media for access by a group of servers Group power control Manage the power status of a group of servers Group power capping Set dynamic power caps for a group of servers Group firmware update Update the firmware of a group of servers Group license installation Enter a license key to activate iLO licensed features on a group of servers Group configuration Add iLO Federation group members...

Page 157: ...ns GET PUT POST DELETE and PATCH to the iLO web server To learn more about the iLO RESTful API see the Hewlett Packard Enterprise website https www hpe com support restfulinterface docs For specific information about automating tasks using the iLO RESTful API see libraries and sample code at https www hpe com info redfish For more information watch the Redfish How it works with HPE Server Manageme...

Page 158: ...bsystem NOTE The use of the term server represents nodes server trays server nodes and cartridges For a full description of APM features and support see the QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs HPE Insight Cluster Management Utility The Insight CMU is an efficient and robust hyperscale cluster lifecycle management framework and suite of tools for large Lin...

Page 159: ...nstalling original licensed vendor media and Hewlett Packard Enterprise branded versions of OS software Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant SPP SPP is a comprehensive systems software and firmware solution for ProLiant servers server blades their enclosures and HPE Synergy compute modules These componen...

Page 160: ... the Hewlett Packard Enterprise website https www hpe com info ossupport Management security HPE ProLiant Gen10 HPE ProLiant Gen10 Plus and HPE Apollo servers are built with some of the industry s most advanced security capabilities out of the box with a foundation of secure embedded management applications and firmware The management security provided by HPE embedded management products enables s...

Page 161: ...Secure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that provides a preboot environment for running scripts and tools Boot support for option cards that only support a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations...

Page 162: ...e Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see https www hpe com servers ossupport You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates either from a management console directly attached to the server or by remotely connecting to the server using the iLO...

Page 163: ...he initial provisioning of the server or compute module an array is required to be configured before the operating system can be installed You can configure the array using SSA HPE SSA is accessible both offline either through HPE Intelligent Provisioning or as a standalone bootable ISO image and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server i...

Page 164: ...ted to drive failures device failures and other issues It also provides recommendations and displays contextual links helping you to locate the drives devices that have issues and troubleshoot them You can also download a report of the devices and their configurations properties and settings and send it to Hewlett Packard Enterprise Support for further troubleshooting Obtain MR Storage Administrat...

Page 165: ...disabled through USB options in UEFI System Utilities Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ship...

Page 166: ...ependencies are met before deploying an update Interdependency checking Automatic and step by step Localhost Guided Update process Web browser based user interface Ability to create custom baselines and ISOs Support for iLO Repository Gen10 or later iLO 5 nodes only Simultaneous firmware and software deployment for multiple remote nodes Local offline firmware deployments with SPP deliverables Exte...

Page 167: ...se 6 Select Select Firmware File 7 Select the flash file in the File Explorer list The firmware file is loaded and the Firmware Updates screen lists details of the file in the Selected firmware file field 8 Select Image Description and then select a firmware image A device can have multiple firmware images 9 Select Start firmware update Updating the firmware from the UEFI Embedded Shell Procedure ...

Page 168: ...pdate software and firmware before using the server for the first time unless any installed software or components require an older version For system software and firmware updates use one of the following sources Download the SPP from the Hewlett Packard Enterprise website https www hpe com servers spp download Download individual drivers firmware or other system software components from the serv...

Page 169: ...t Packard Enterprise website https www hpe com services consulting Proactive notifications 30 to 60 days in advance Hewlett Packard Enterprise sends notifications to subscribed customers on upcoming Hardware firmware and software changes Bulletins Patches Security alerts You can subscribe to proactive notifications on the Hewlett Packard Enterprise website Software and configuration utilities 169 ...

Page 170: ...nterpreting and resolving error messages Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting info...

Page 171: ...ot expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Procedure 1 Power down the server Power down the server 2 Remove all power Disconnect each power cord from the power source Disconnect each power cord from the server 3 Do one of the following a...

Page 172: ...the removal procedure 8 Properly dispose of the old battery For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Removing and replacing the system battery 172 ...

Page 173: ...nge might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea le...

Page 174: ... the server was purchased the server can be configured with one of the following power supplies HPE 500W Flex Slot Platinum Hot plug Low Halogen Power Supply HPE 800W Flex Slot Platinum Hot plug Low Halogen Power Supply HPE 800W Flex Slot Titanium Hot plug Low Halogen Power Supply HPE 800W Flex Slot Universal Hot plug Low Halogen Power Supply HPE 800W Flex Slot 48VDC Hot plug Low Halogen Power Sup...

Page 175: ...pply output Rated steady state power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 100 VAC to ...

Page 176: ...nput 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Titanium Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 H...

Page 177: ... for China only Maximum peak power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Universal Hot plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 277 VAC 380 VDC Rated input frequency 50 Hz to 60 Hz Rated input current 4 4 A at 200 VAC 3 1 A at 277 VAC 2 3 A at 380 VDC Maximum rated input power 869 W at 2...

Page 178: ...tage 40 VDC to 72 VDC 48 VDC nominal input Rated input current 22 1 A at 40 VDC input 18 2 A at 48 VDC input nominal input 12 0 A at 72 VDC input Rated input power W 874 W at 40 VDC input 865 W at 48 VDC input nominal input 854 W at 72 VDC input Rated input power BTUs per hour 2983 at 40 VDC input 2951 at 48 VDC input nominal input 2912 at 72 VDC input Power supply output Rated steady state power ...

Page 179: ...thing electrode conductor is connected This equipment must be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earthing of the DC system The DC system must be earthed elsewhere The DC supply source is to be located within the same pre...

Page 180: ...r 2200 W for 1 ms turbo mode at 200 VAC to 240 VAC input Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website https www hpe com info poweradvisor online Specifications 180 ...

Page 181: ...ps www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix https www hpe com storage spock Storage white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Websites 181 ...

Page 182: ... updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center https www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads https www hpe com support downloads My ...

Page 183: ...HPE Proactive Care service Supported products list https www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported products list https www hpe com services proactivecareadvancedsupportedproducts Proactive Care customer information Proactive Care central https www hpe com services proactivecarecentral Proactive Care service activation https www hpe com servic...

Page 184: ...nce data including RoHS and REACH see https www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see https www hpe com info environment Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs To help us improve the documentation use the Feedback bu...

Page 185: ...eers ASR Automatic Server Recovery CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair FSBBU Flex slot battery backup GPU graphics processing unit HBA host bus adapter HP SUM HP Software Update Manager HPE PMM HPE Persistent Memory module HPE SSA HPE Smart Storage Administrator IEC International Electrotechnical Commission iLO Integrated Lights Out IML Acronyms an...

Page 186: ...interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test RBSU ROM Based Setup Utility RDIMM registered dual in line memory module REST representational state transfer RoHS Restriction of Hazardous Substances RSOC relative state of charge SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF Acronyms and abbreviat...

Page 187: ...operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager VDC voltage direct current Acronyms and abbreviations 187 ...

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