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HP g14, Maintenance And Service Manual

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Workstation guidelines .............................................................. 26

5  Removal and replacement procedures for Customer Self-Repair parts ............................. 28

Component replacement procedures ........................................................................................ 28

Battery ................................................................................................................... 29
Service cover .......................................................................................................... 30
Hard drive ............................................................................................................. 31
WLAN module ........................................................................................................ 34
Memory module ...................................................................................................... 36
Optical drive .......................................................................................................... 38
Keyboard ............................................................................................................... 40

6  Removal and replacement procedures for Authorized Service Provider parts .................. 43

Component replacement procedures ........................................................................................ 43

Top cover ............................................................................................................... 43
TouchPad button board ............................................................................................ 46
Card reader board .................................................................................................. 47
Power button board ................................................................................................. 49
Speakers ................................................................................................................ 50
Audio/USB board ................................................................................................... 52
System board ......................................................................................................... 53
Heat sink ............................................................................................................... 57
Fan ....................................................................................................................... 60
RTC battery ............................................................................................................ 61
Power connector cable ............................................................................................ 63
Display assembly .................................................................................................... 65

7  Using Setup Utility (BIOS) and System Diagnostics ........................................................... 73

Starting Setup Utility (BIOS) ..................................................................................................... 73
Updating the BIOS ................................................................................................................. 73

Determining the BIOS version ................................................................................... 74
Downloading a BIOS update .................................................................................... 74

Using System Diagnostics ........................................................................................................ 75

8  Specifications .................................................................................................................. 76

9  Backing up, restoring, and recovering ............................................................................ 77

Creating recovery media and backups ..................................................................................... 77

Creating HP Recovery media .................................................................................... 78

Restore and recovery .............................................................................................................. 79

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Summary of Contents for g14

Page 1: ...HP g14 Notebook PC Maintenance and Service Guide ...

Page 2: ...ch 2014 Document Part Number 763411 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microsoft...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...duct number and model number 13 Computer major components 14 Display assembly components 17 Plastics Kit 18 Mass storage devices 19 Miscellaneous parts 20 Sequential part number listing 20 4 Removal and replacement preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 24 Drive handling 24 Grounding guidelines 25 Electrostatic discharge damag...

Page 6: ... cover 43 TouchPad button board 46 Card reader board 47 Power button board 49 Speakers 50 Audio USB board 52 System board 53 Heat sink 57 Fan 60 RTC battery 61 Power connector cable 63 Display assembly 65 7 Using Setup Utility BIOS and System Diagnostics 73 Starting Setup Utility BIOS 73 Updating the BIOS 73 Determining the BIOS version 74 Downloading a BIOS update 74 Using System Diagnostics 75 8...

Page 7: ...o know 82 Using the HP Recovery partition to recover a minimized image select models only 82 Using HP Recovery media to recover 83 Changing the computer boot order 83 Removing the HP Recovery partition 83 10 Power cord set requirements 84 Requirements for all countries 84 Requirements for specific countries and regions 84 11 Recycling 86 Index 87 vii ...

Page 8: ...viii ...

Page 9: ...ts 16 9 Ultra Wide Aspect Ratio Graphics Internal graphics Integrated universal memory architecture UMA graphics Intel HD Graphics 4400 on computer models equipped with an Intel Core processor Intel HD Graphics on computer models equipped with an Intel Celeron processor Memory Two customer accessible upgradable memory module slots Support for DDR3L 1600 MHz PCL3 12800 dual channel memory Support f...

Page 10: ... video HP TrueVision HD webcamera fixed no tilt 1280 720 by 30 frames per second Support for non webcamera option Single digital microphone Stereo speakers 2 DTS Sound Ethernet Integrated 10 100 1000 network interface card NIC Wireless networking Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLA...

Page 11: ...stant keyboard Touchpad Requirements Default on for 2 finger scroll and pinch Multitouch gestures enabled Taps enabled as default Power requirements Support for a removable 4 cell 41 WHr 2 80 AHr Li ion battery Support for a 65 W HP Smart adapter non PFC EM 4 5 mm Security Support for security cable lock Support for Intel Anti Theft Support for Intel IPT Support for OTP Operating system Preinstall...

Page 12: ...HP Support Assistant from the Start screen type support and then select the HP Support Assistant app 3 Internal microphone Records sound The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applie...

Page 13: ...esult in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your...

Page 14: ...sed in combination with a function key the num lk key the esc key or the b key 3 Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Function keys Execute frequently used system functions when pressed in combination with the fn key 6 Chapter 2 External component identification ...

Page 15: ...aving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some m...

Page 16: ...on 1 TouchPad on off button and light Turns the TouchPad on and off Amber The TouchPad is off Off The TouchPad is on 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component ident...

Page 17: ...Front Item Component Description 1 Memory card reader Reads optional memory cards that store manage share or access information Front 9 ...

Page 18: ... and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 6 RJ 45 network jack lights Connects a network cable Green left ...

Page 19: ... before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 USB 2 0 port Connects an optional USB device such as a k...

Page 20: ...s and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Service cover Provides access to the hard drive bay and the WLAN module slot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or regio...

Page 21: ...ted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions The serial number product number and model number of your computer are located on the bottom of the computer You may need the information when you travel internationally or when you contact support Locating the serial number product number and model number 13 ...

Page 22: ...Computer major components 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...200U 1 60 GHz processor dual core 15 W 3 MB L3 cache a graphics subsystem with UMA memory and a non Windows 8 operating system 762219 001 Equipped with an Intel Core i3 4010U 1 70 GHz processor dual core 15 W 3 MB L3 cache an AMD Radeon R5 M240 graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system 759269 501 Equipped with an Intel Core i3 4010U 1 70 GHz proces...

Page 24: ...rMulti Drive 760729 001 18 WLAN module Qualcomm Atheros AR9565 802 11b g n 1 1 WiFi BT 4 0 Combo Adapter 733476 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 19 Hard drive does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 746650 001 See Mass storag...

Page 25: ...ncludesL 761808 001 3a Left and right display hinge brackets 3b Left and right display hinges 4 Webcamera microphone module includes double sided adhesive 759272 001 5 Display panel cable 759267 001 6 Antenna Kit includes left and right wireless antenna cables and transceivers 761807 001 7 Display enclosure 759263 001 Display assembly components 17 ...

Page 26: ...lastics Kit includes 761809 001 1 Service cover includes one captive screw secured by an O ring 2 Memory module compartment cover includes one captive screw secured by an O ring 3 Optical drive bay space saver 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...tor adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit 750 GB 5400 rpm SATA 7 0 mm hard drive 634250 001 500 GB 5400 rpm SATA 7 0 mm hard drive 683802 001 Hard Drive Hardware Kit includes 746650 001 3 Hard drive bracket 4 Hard drive connector adapter Screws not illustrated Mass storage devices 19 ...

Page 28: ...rd drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit spare part number 746650 001 691739 001 2 GB memory module PCL3 12800 1600 MHz 691740 001 4 GB memory module PCL3 12800 1600 MHz 693374 001 8 GB memory module PCL3 12800 1600 MHz 709848 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 714657 001 65 W HP ...

Page 29: ...te memory and the Windows 8 Standard operating system includes replacement thermal material 759270 001 System board equipped with an Intel Celeron 2957U 1 40 GHz processor dual core 15 W 2 MB L3 cache an AMD Radeon R5 M240 graphics subsystem with 2 GB of discrete memory and a non Windows 8 operating system includes replacement thermal material 759270 501 System board equipped with an Intel Celeron...

Page 30: ...cessor dual core 15 W 3 MB L3 cache a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 762221 001 System board equipped with an Intel Celeron 2957U 1 40 GHz processor dual core 15 W 2 MB L3 cache a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 762221 501 System board ...

Page 31: ...ome of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure...

Page 32: ...d drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive a...

Page 33: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 34: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 35: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 36: ...ponent replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating the serial number product number and model number on page 13 for details This chapter...

Page 37: ...ntial safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery Remove the battery 1 Turn the com...

Page 38: ...t the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery See Battery on page 29 Remove the service cover 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the service cover to the computer 2 Lift the rear edge of the service cover 2 until it rests at an angle 3 Remove the service cover 3 Reverse...

Page 39: ...emoving the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the serv...

Page 40: ...the following steps a Position the hard drive with the hard drive connector adapter toward you b Release the left and right sides of the hard drive bracket 1 from the hard drive c Remove the hard drive bracket 2 from the hard drive 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 41: ...om the hard drive The hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit spare part number 746650 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 33 ...

Page 42: ...wer cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on page 30 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled ...

Page 43: ...le NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 35 ...

Page 44: ... system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 Remove the memory module 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the memory module compartment cover to the computer 2 Lift the right edge of the memory module compartment cover 2 until i...

Page 45: ...memory module compartment cover is included in the Plastics Kit spare part number 761809 001 4 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 37 ...

Page 46: ...perating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the memory module compartment cover see Memory module on page 36 Remove the optical drive 1 Position the computer with the left side toward you 2 Remove the Phillips PM2 0 3 0 screw 1 that se...

Page 47: ...4 Remove the optical drive 3 Reverse this procedure to install the optical drive Component replacement procedures 39 ...

Page 48: ...he computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the memory module compartment cover see Memory module on page 36 Remove the keyboard 1 Remove the Phillips PM2 4 3 6 screw 1 and the Phillips PM2 4 6 6 screw 2 that secure the keyboard to the computer 2 Partially open the computer 3 Res...

Page 49: ...oard disengages from the computer 5 Open the computer as far as it will open 6 Slide the keyboard 1 toward the TouchPad as far as it will slide 7 Lift the rear edge of the keyboard 2 until it rests at an angle 8 Swing the keyboard 1 up and forward until it rests upside down on the palm rest Component replacement procedures 41 ...

Page 50: ...e keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 10 Remove the keyboard 4 Reverse this procedure to install the keyboard 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ...many as 48 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Top cover Description Spare part number Top cover includes TouchPad and TouchPad cable 759271 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibe...

Page 52: ...ard See Power button board on page 49 Remove the top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two front rubber feet 1 NOTE The rubber feet are included in the Rubber Kit spare part number 746669 001 4 Remove the ten Phillips PM2 4 6 6 screws 2 that secure the top cover to the base enclosure 5 Remove the two Phillips PM2 0 2 0 broad head scre...

Page 53: ...nt toward you 8 Open the computer as far as it will open 9 Disconnect the following cables from the system board 1 Power button board ZIF connector and ribbon cable 2 Card reader board ZIF connector and ribbon cable 3 TouchPad button board ZIF connector and ribbon cable 10 Separate the rear edge of the top cover 1 from the base enclosure Component replacement procedures 45 ...

Page 54: ...r by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 43 Remove the To...

Page 55: ...p cover The TouchPad button board cable is attached to the top cover with double sided adhesive 5 Remove the TouchPad button board 2 and cable Reverse this procedure to install the TouchPad button board Card reader board Description Spare part number Card reader board includes cable and double sided adhesive 746645 001 Component replacement procedures 47 ...

Page 56: ... drive see Hard drive on page 31 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 43 Remove the card reader board 1 Turn the top cover upside down with the front toward you 2 Detach the card reader board cable 1 from the top cover The card reader board cable is attached to the top cover with double sided adhesive 3 Detach the groundi...

Page 57: ...r 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 43 Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Detach the power butt...

Page 58: ...n and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on p...

Page 59: ...cable 1 from the system board 2 Detach the speaker cable 2 from the system board The speaker cable is attached to the system board with tape 3 Remove the speakers 3 Reverse this procedure to install the speakers Component replacement procedures 51 ...

Page 60: ...m the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 43 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is atta...

Page 61: ... MB L3 cache a graphics subsystem with UMA memory and the Windows 8 Standard operating system 762219 501 Equipped with an Intel Core i5 4200U 1 60 GHz processor dual core 15 W 3 MB L3 cache a graphics subsystem with UMA memory and a non Windows 8 operating system 762219 001 Equipped with an Intel Core i3 4010U 1 70 GHz processor dual core 15 W 3 MB L3 cache an AMD Radeon R5 M240 graphics subsystem...

Page 62: ...ving the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove...

Page 63: ...omputer 6 Release the ZIF connector 1 to which the display panel cable is attached and then disconnect the display panel cable from the system board 7 Detach the display panel cable from the system board The display panel cable is attached to the system board with double sided adhesive Component replacement procedures 55 ...

Page 64: ...e four Philllips PM2 4 4 6 screws that secure the system board to the base enclosure cad edit need to replace system board screws 10 Lift up on the right side of the system board 1 until it rests at an angle 11 Disconnect the power connector cable 2 from the system board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ... then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 3...

Page 66: ...lity of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that service...

Page 67: ...Reverse this procedure to install the heat sink Component replacement procedures 59 ...

Page 68: ... computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 43 f Speakers see Speakers on page 50 g System board see System board on page 53 h Heat sink see Heat sink ...

Page 69: ...uter on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical driv...

Page 70: ... the front toward you 2 Use a plastic flat bladed tool 1 to release the RTC battery 2 from the socket on the system board Reverse this procedure to install the RTC battery When installing the RTC battery in the system board socket make sure the is facing up 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...nect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 43 f Speakers see Speakers on page 50 g System board see System board on ...

Page 72: ...cable 1 from the routing channel built into the base enclosure 4 Release the power connector 2 from the molding built into the base enclosure 5 Remove the power connector cable Reverse this procedure to install the power connector cable 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...ng the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 38 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 43 f Speakers see Speakers on...

Page 74: ...ips PM2 4 4 6 screws 1 that secure the display assembly left hinge to the base enclosure 4 Remove the four Phillips PM2 4 3 4 broad head screws 2 that secure the display assembly right hinge to the base enclosure 5 Remove the display assembly 3 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...M2 0 3 75 screws 2 that secure the display bezel to the display assembly c Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure d Remove the display bezel 4 The display bezel is available using spare part number 759265 001 Component replacement procedures 67 ...

Page 76: ...ule is attached to the display enclosure with double sided adhesive b Disconnect the webcamera microphone module cable 2 from the webcamera microphone module c Remove the webcamera microphone module The webcamera microphone module is available using spare part number 759272 001 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ... the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display enclosure c Release the adhesive strip 2 that secures the display panel cable connector to the display panel Component replacement p...

Page 78: ...panel is available using spare part number 754891 001 9 If it is necessary to replace the display panel cable a Release the display panel cable from the clips 1 and routing channel built into the the display enclosure 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...f it is necessary to replace the display hinges a Remove the four Phillips PM2 5 3 25 broad head screws 1 that secure the display hinges to the display enclosure b Remove the display hinges 2 The display hinges are included in the Display Hinge Kit spare part number 761808 001 Component replacement procedures 71 ...

Page 80: ... Release the WLAN antenna cables from the clips 2 and routing channel built into the top edge and right side of the display enclosure c Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 761807 001 Reverse this procedure to reassemble install the display assembly 72 Chapter 6 Removal and replacement procedure...

Page 81: ...p Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates o...

Page 82: ...lation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on scr...

Page 83: ...sion for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To star...

Page 84: ...ing voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify...

Page 85: ...stem failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options...

Page 86: ...rogram that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the syst...

Page 87: ...all option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore w...

Page 88: ...ion on page 83 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditio...

Page 89: ...r lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering usi...

Page 90: ... to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only ...

Page 91: ... BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery p...

Page 92: ...t and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet ...

Page 93: ... 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 ...

Page 94: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 86 Chapter 11 Recycling ...

Page 95: ...right side 11 speakers 5 TouchPad 8 computer major components 14 specifications 76 connectors service considerations 24 D display assembly removal 65 spare part numbers 17 display bezel removal 67 spare part number 17 21 67 display components 4 display enclosure spare part number 17 21 Display Hinge Kit spare part number 17 21 71 display panel product description 1 removal 69 spare part number 17 ...

Page 96: ... spare part number 37 microphone location 4 product description 2 microphone jack 11 model name 1 mute light 7 N network jack 10 network lights 10 O operating system product description 3 optical drive location 11 precautions 24 product description 2 removal 38 spare part number 16 19 21 38 optical drive bay space saver illustrated 18 optical drive eject button 11 P packaging guidelines 26 plastic...

Page 97: ...nts 5 location 5 removal 50 spare part number 15 20 50 specifications 76 system board removal 53 spare part numbers 15 21 22 53 T tools required 23 top cover removal 43 spare part number 15 21 43 TouchPad button 8 TouchPad button board removal 46 spare part number 15 22 46 TouchPad components 8 TouchPad light 8 TouchPad on off button 8 TouchPad on off light 8 TouchPad zone 8 transporting guideline...

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