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HP ENVY x360 Convertible PC Maintenance And Service Manual Download Page 6

Top cover ........................................................................................................................................... 28
Battery ............................................................................................................................................... 31
TouchPad board ................................................................................................................................  33
Hard drive ..........................................................................................................................................  34
WLAN module ....................................................................................................................................  37
Speakers ............................................................................................................................................ 39
USB/audio board ...............................................................................................................................  41
Fan .....................................................................................................................................................  42
Power button board ..........................................................................................................................  44
System board ....................................................................................................................................  46
Memory module ................................................................................................................................  49
Heat sink ............................................................................................................................................ 51
Display assembly ..............................................................................................................................  52
Power connector cable ...................................................................................................................... 61

6  Using Setup Utility (BIOS) in Windows 10 .......................................................................................................  63

Starting Setup Utility (BIOS) ................................................................................................................................  63
Updating Setup Utility (BIOS) ..............................................................................................................................  63

Determining the BIOS version ........................................................................................................... 63
Downloading a BIOS update .............................................................................................................. 64

Synchronizing a tablet and keyboard (select products only) ............................................................................. 65

7  Using Setup Utility (BIOS) in Windows 8.1 ......................................................................................................  66

Using Setup Utility (BIOS) ....................................................................................................................................  66

Starting Setup Utility (BIOS) .............................................................................................................. 66
Updating the BIOS .............................................................................................................................  66

Determining the BIOS version ........................................................................................  66
Downloading a BIOS update ...........................................................................................  67

8  Using HP PC Hardware Diagnostics (UEFI) ......................................................................................................  68

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................  68

9  Backing up, restoring, and recovering in Windows 10 .....................................................................................  70

Creating recovery media and backups ................................................................................................................ 70

Creating HP Recovery media (select products only) ........................................................................  70

Using Windows tools ...........................................................................................................................................  71
Restore and recovery ..........................................................................................................................................  72

Recovering using HP Recovery Manager ..........................................................................................  72

What you need to know before you get started ............................................................  72
Using the HP Recovery partition (select products only) ................................................  73

vi

Summary of Contents for ENVY x360 Convertible PC

Page 1: ...HP ENVY x360 Convertible Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...available in all editions of Windows 10 and Windows 8 This slate may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 10 and Windows 8 functionality Seehttp www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express war...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...6 Display assembly subcomponents 19 Mass storage devices 20 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 22 Tools required 22 Service considerations 22 Plastic parts 22 Cables and connectors 23 Drive handling 23 Grounding guidelines 24 Electrostatic discharge damage 24 Packaging and transporting guidelines 25 Workstation guidelines 25 Equipment guidelines 26...

Page 6: ...s only 65 7 Using Setup Utility BIOS in Windows 8 1 66 Using Setup Utility BIOS 66 Starting Setup Utility BIOS 66 Updating the BIOS 66 Determining the BIOS version 66 Downloading a BIOS update 67 8 Using HP PC Hardware Diagnostics UEFI 68 Downloading HP PC Hardware Diagnostics UEFI to a USB device 68 9 Backing up restoring and recovering in Windows 10 70 Creating recovery media and backups 70 Crea...

Page 7: ...overing using HP Recovery Manager 78 What you need to know before you get started 78 Using the HP Recovery partition select models only 79 Using HP Recovery media to recover 79 Changing the computer boot order 80 Removing the HP Recovery partition select models only 80 11 Specifications 81 Computer specifications 81 15 6 inch display specifications 81 Hard drive specifications 82 12 Power cord set...

Page 8: ...viii ...

Page 9: ...titouch enabled touch panel supports Home Key with LED Supports low voltage differential signaling LVDS co layout with eDP1 2 Memory Supports the following system RAM configurations 16384 MB 8192 MB 8192 MB 12288 MB 8192 MB 4096 MB 8192 MB 8192 MB x 1 8192 MB 4096 MB x 2 6144 MB 2048 MB x 1 4096 MB x 1 Hard drive Supports 6 35 cm 2 5 in hard drives in 7 2 mm 28 in and 7 0 mm 28 in thicknesses all ...

Page 10: ...I v 1 4 supporting up to 1080p 1920 1080 at 60 Hz RJ 45 Ethernet 2 USB 3 0 right side 1 USB 2 0 left side Keyboard pointing devices Full size dura coat backlit keyboard with numeric keypad Touchpad requirements HP Control Zone Trackpad Taps enabled as default Multitouch gestures enabled ability to turn on and off Support for PS 2 and SMBus Support for Windows 8 1 Modern TouchPad Gestures Power req...

Page 11: ... it from the memory card reader 3 USB 3 0 ports Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 5 RJ 45 network jack status lights Connects a network c...

Page 12: ...or Connects an AC adapter 8 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 Chapter 2 External component identification ...

Page 13: ...n more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options 2 Vents Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off d...

Page 14: ...P Help and Support and then select HP Documentation or To access the user guides select the Start button select All apps select HP and then select HP Documentation Windows 8 Select the HP Support Assistant app on the Start screen select My Computer and then select User guides 5 Volume button Controls speaker volume on the tablet To increase speaker volume press the edge of the button To decrease s...

Page 15: ...The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Document...

Page 16: ...tainment mode To use your notebook in entertainment mode raise the display and then rotate it backward to a stand position about 315 degrees You can rest the notebook on the computer bottom or stand it on the front edges NOTE The Touchpad and keyboard functions are locked during this mode Tablet mode To use your notebook as a tablet raise the display and then rotate it backward until it is flush w...

Page 17: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 18: ...er to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 External component identification ...

Page 19: ...n briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then sel...

Page 20: ... keyboard feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on it can be used like an external numeric keypad Using the action keys An action key performs an assigned function The icon on each action key illustrates the function for that key To use an action key press and hold the...

Page 21: ...ery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a BD Begins pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of...

Page 22: ...ernal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers Produce sound 14 Chapter 2 External component identification ...

Page 23: ...se numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period Regulatory label s...

Page 24: ... for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 15 for details 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...387 001 3 Top cover includes keyboard for use in the United States 812879 001 4 Battery 3 cell 43 Wh 2 83 Ah Li ion 761230 005 5 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 7 2 mm 762990 005 750 GB 5400 rpm 7 2 mm 752099 005 Computer major components 17 ...

Page 26: ...wer button board includes cable 774599 001 12 WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter 784638 005 13 Heat sink includes replacement thermal material 774595 001 14 System board includes replacement thermal material Equipped with an Intel Core i7 5500U processor and the Windows 8 1 Standard operating system 809384 501 Equipped with an Intel Core i7 5200U p...

Page 27: ...ure 812877 001 2 Display hinges includes left and right hinges 774596 001 3 Display hinge covers 774597 001 4 Antenna 774590 001 5 Webcam and microphone module 768040 001 6a Display cable kit includes display and webcam cable 809388 001 FHD models Display assembly subcomponents 19 ...

Page 28: ... screws 1 TB 5400 rpm 7 0 mm 762990 005 750 GB 5400 rpm 7 0 mm 752099 005 500 GB 5400 rpm 7 0 mm 778186 005 500 GB 5400 rpm 8 GB hybrid SSD 7 0 mm 732000 005 Hard Drive Hardware Kit includes 768020 001 2a Hard drive bracket 2b Hard drive connector cable 3 Solid state drive select models only 4a Solid state drive bracket select models only 4b Solid state drive connector cable select models only Ext...

Page 29: ...part number HP Smart AC adapter 45 W non PFC 4 5 mm non slim 741727 001 Power cord For use in North America 3 pin black 1 0 m 755530 021 Rubber Feet Kit 768019 001 Screw Kit 774604 001 HDMI to VGA adapter 701943 001 Miscellaneous parts 21 ...

Page 30: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Page 31: ...nserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not ...

Page 32: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 33: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 34: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 35: ...the computer or void the warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your comput...

Page 36: ...computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the top cover 1 Position the computer upside down 2 Pry the two rear rubber feet off the top cover 28 Chapte...

Page 37: ... the touchpad 1 and then lifting the cover up and off the computer 2 far enough to access the keyboard and touchpad cables on the system board NOTE When you lift the top cover cables are connected from the keyboard and touchpad installed on the inside of the top cover to the system board Be sure not to pull the cables loose when lifting the top cover Component replacement procedures 29 ...

Page 38: ...able 1 and the touchpad cable 2 from the system board 6 Remove the top cover from the computer Reverse this procedure to install the top cover 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ...urn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disconnect the battery Remove the battery WARNING To reduce potential safety issues use only the battery provided with the computer a repla...

Page 40: ...2 Remove the battery 2 Reverse this procedure to install the battery 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 Remove the touchpad board 1 Position the top cover upside down 2 Remove the three Phillips PM2 0 2 0 broadhead screws 1 that secure the TouchPad board to the computer 3 Lift to disengage the cable from the adhesive securing it to the computer 2 4 Separate the touchpad bo...

Page 42: ...re removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disc...

Page 43: ...drive connector cable 1 from the hard drive b Flex the sides of the bracket to remove the pegs from the holes in the hard drive 2 c Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 768020 001 Component replacement procedures 35 ...

Page 44: ...Reverse this procedure to install the hard drive 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices ...

Page 46: ... Remove the Phillips PM2 0 3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this pr...

Page 47: ...rough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from clips built into chassis 2 3 Remove the two Phillips PM2 5 4 ...

Page 48: ...4 Remove the speakers 4 from the computer Reverse this procedure to install the speakers 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...ed to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the top cover see Top cover on page 28 To remove the USB audio board 1 Disconnect the USB audio cable from the system board 1 2 Disconnect the speaker cable from the USB audio board 2 3 Remove the Phillips PM2 5 4 0 screw 3 ...

Page 50: ...the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disconnect the battery Remove the fan NOTE You do not have to remove the heat sink to remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the three Phillips PM2 5 4 0 screws 2 that secure the fan to the computer 42 ...

Page 51: ...3 Remove the fan 3 Reverse this procedure to install the fan Component replacement procedures 43 ...

Page 52: ...rating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disconnect the battery Remove the power button board 1 Disconnect the power button board cable 1 from the system board 2 Remove the Phillips PM2 5 4 0 screw 2 that secures the power button board t...

Page 53: ...3 Remove the power button board and cable 3 Reverse this procedure to install the power button board Component replacement procedures 45 ...

Page 54: ...Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disconnect the battery NOTE When replacing the syste...

Page 55: ... Left display cable 3 Power connector cable 4 Right display cable 5 Fan cable 6 USB audio cable 7 Hard drive cable 2 Remove the two nuts 1 that secure the system board to the computer 3 Remove the five Phillips PM2 5 4 0 screws 2 that secure the system board to the computer Component replacement procedures 47 ...

Page 56: ...3 and then lift the left side of the system board 4 and then pull it away from the side connectors and remove it from the computer Reverse this procedure to install the system board 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...omputer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whe...

Page 58: ...emory module 1 Position the system board upside down 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 3 Remove the memory module 2 by pulling the module away from the slot at an angle 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...d from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disconnect the battery 6 Remove the WLAN module see WLAN module on page 37 7 Remove the system board see System board on page 46 Remove the heat sink NOTE You do not have to remove the fan to remove the heat sink You must disengage the tape that secures the heat sink to the fan...

Page 60: ... that services it Reverse this procedure to install the heat sink Display assembly Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer...

Page 61: ...Disconnect the antenna cables 2 from the WLAN module 3 Disconnect the right display panel cable 3 from the system board 4 Remove two Phillips PM2 5 5 5 screws from each hinge 1 and the smaller Phillips PM2 5 3 6 screw from the right hinge 2 that secures the display assembly to the computer Component replacement procedures 53 ...

Page 62: ... 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display panel and bezel from the display enclosure NOTE The display enclosure is available using spare part number 812878 001 a Remove the two screw covers 1 b Remove the two Phillips PM2 5 4 0 screws 2 that secure the enclosure to the display panel 54 Chapter 5 Removal and replacement procedures for Authori...

Page 63: ...phone module NOTE The webcam is available using spare part number 768040 001 a Position the display bezel display panel assembly upside down b Disconnect the cable 1 from the module c Use a thin tool to lift the webcam module to disengage the adhesive that secures it to the display 2 and then remove the webcam module 3 Component replacement procedures 55 ...

Page 64: ...tom of the display panel To remove the display webcam cable NOTE The display webcam cable is available in the cable kit using spare part number 809388 001 for FHD models a Position the display bezel display panel assembly upside down b Disconnect the display cable from the connector at the bottom of the display panel 1 c Disconnect the webcam cable from the webcam 2 d Remove the cable from the rou...

Page 65: ...rt number 809386 001 for FHD panels a Position the display bezel display panel assembly upside down b If necessary disconnect the display webcam cable from the connector at the bottom of the display panel 1 c Remove the four Phillips PM2 0 3 0 screws 2 that secure the display panel to the display enclosure Component replacement procedures 57 ...

Page 66: ...74596 001 a Position the display enclosure so you can access the internal parts b Remove the four Phillips PM2 5 4 0 screws from the bottom of the hinges 1 and the two Phillips PM2 0 3 0 screws 2 from the top of the hinges that secure the hinges to the display enclosure c Remove the hinges from the display 3 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...e hinge covers off the hinges 2 8 The antenna cables are installed in the display enclosure To remove the antenna cables NOTE The antenna cables are available using spare part number 774590 001 a Lift the tape that secures the antenna cables to the bottom of the display enclosure 1 b Remove the cables from the clips built into the enclosure 2 c Lift the tape that secures the transceivers at the to...

Page 68: ...Reverse this procedure to reassemble and install the display assembly 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ... on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the top cover see Top cover on page 28 5 Disconnect the battery 6 Remove the display see Display assembly on page 52 Remove the power connector cable 1 Disconnect the power connector cable 1 from ...

Page 70: ...2 Remove the power connector 2 from the computer Reverse this procedure to install the power connector cable 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ... keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Window...

Page 72: ...rator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare ...

Page 73: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Page 74: ...ess f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS v...

Page 75: ...mpare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note...

Page 76: ...cted USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 68 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostic...

Page 77: ...t HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 69 ...

Page 78: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 70 For information on the recovery options that are available using the recovery media see Using Windows tools on page 71 Use Win...

Page 79: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 80: ...ry partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 75 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtai...

Page 81: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Page 82: ... before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly hold d...

Page 83: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 70 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 84: ...storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only IMPORTANT If your computer does not list a Create recovery media option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com...

Page 85: ... such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you ...

Page 86: ... see Recovering using HP Recovery Manager on page 78 If you have not already created recovery media see Creating HP Recovery media select products only on page 70 On select models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP R...

Page 87: ...lications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select...

Page 88: ...t keyboards attached Turn on or restart the computer quickly press the volume down button and then tap f9 for boot options or Turn on or restart the computer quickly press the Windows button and then tap f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery ...

Page 89: ...ondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 15 6 inch display specifications Metric U S Dimensions Height 20 77 cm 8 175 in W...

Page 90: ...rity ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms 2 ms Average 11 13 ms 11 13 ms 11 13 ms 12 ms Maximum 22 ms 22 ms 22 ms 22 ms Logical blocks 976 773 168 976 773 168 976 773 168 976 773 168 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to ...

Page 91: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 92: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 93: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 85 ...

Page 94: ...re part number 19 display hinge covers removing 58 59 spare part number 19 display hinges spare part number 19 display panel raw spare part number 20 display panel product description 1 display specifications 81 DVD RW Double Layer with SuperMulti Drive spare part number 20 E esc key identifying 12 Ethernet product description 2 F fan removal 42 spare part number 18 42 fn key identifying 12 G grap...

Page 95: ...er cord set requirements 83 power lights identifying 10 power requirements product description 2 processor product description 1 product description audio 1 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security ...

Page 96: ...one identifying 9 traveling with the computer 15 U USB 2 0 port identifying 5 USB 3 0 port identifying 3 USB audio board removing 41 spare part number 18 41 V vents identifying 14 video product description 1 volume button identifying 6 W webcam identifying 7 webcam light identifying 7 webcam spare part number 19 webcam microphone module removing 55 Windows system restore point 70 71 Windows key id...

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