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HP EliteOne 800 G1, Maintenance & Service Manual

The HP EliteOne 800 G1 - a top-of-the-line, all-in-one desktop computer with exceptional performance. To fully utilize its capabilities, access the comprehensive user manual, complete with detailed specifications, and download it for free from manualshive.com. Maximize your experience with this remarkable product through this valuable resource.

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3.

Remove the two Phillips screws 

(1)

 that secure the board to the system board.

4.

Lift the board to a 45-degree angle 

(1)

, and then pull it away to remove it from the socket 

(2)

.

To install the card reader board, reverse the removal procedures.

Card reader board

97

Summary of Contents for EliteOne 800 G1

Page 1: ...Maintenance Service Guide HP EliteOne 800 G1 All in One Business PC 21 5 NT ...

Page 2: ...itorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance Service Guide First Edition May 2014 Document Part Number 757392 001 Product notice This guide describes features t...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ndows 7 updates 8 Installing or upgrading device drivers 8 Customizing the monitor display 8 Activating and customizing the software in Windows 8 8 Activating the Windows Operating System 8 Downloading Windows 8 updates 9 Customizing the monitor display 9 3 Illustrated parts catalog 10 System parts 10 Misc parts 11 Keyboards and mice 12 Mass storage devices 13 Boards 14 Cables 16 Sequential part n...

Page 6: ...rives 32 Lithium coin cell battery 33 SATA hard drives 33 SATA hard drive cables 34 SATA data cable 34 SMART ATA drives 34 Cable management 34 5 Removal and Replacement Procedures All in One AIO Chassis 35 Preparing to disassemble the computer 35 Removing the rear I O cover 37 Cable management cover 38 Installing an access panel security screw 38 Access panel 39 Stand 41 Height adjustable recline ...

Page 7: ... bezel 100 Antenna 103 Display panel 105 Hard drive and optical drive cables and connectors 108 6 Computer Setup F10 Utility 110 Computer Setup F10 Utilities 110 Using Computer Setup F10 Utilities 111 Computer Setup File 111 Computer Setup Storage 113 Computer Setup Security 115 Computer Setup Power 119 Computer Setup Advanced 121 Recovering the Configuration Settings 124 7 HP PC Hardware Diagnost...

Page 8: ...tware problems 164 9 System backup and recovery 166 Backing up restoring and recovering in Windows 8 166 Creating recovery media and backups 167 Restoring and recovering using Windows 8 tools 168 Using Windows 8 Refresh 168 Using Windows 8 Reset 169 Recovery using the Windows 8 recovery USB flash drive 170 Recovery using Windows 8 operating system media purchased separately 171 Backing up restorin...

Page 9: ...nt panel LEDs 189 11 Password security and resetting CMOS 192 Establishing a setup or power on password 193 Resetting the setup and power on password 193 Clearing and resetting the CMOS 194 Appendix A Power cord set requirements 196 General requirements 196 Japanese power cord requirements 196 Country specific requirements 197 Appendix B Specifications 198 Index 199 ix ...

Page 10: ...x ...

Page 11: ... 1920 x 1080 with LED backlighting 54 6 cm 21 5 inch diagonal Swivel pad under base of stand Adjustable tilt Optional height adjustable and reclining stand Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC VESA mounting holes 100 mm x 100 mm 4th generation Intel Core processors Overview 1 ...

Page 12: ... DVI HDMI dongle support Integrated Gigabit Ethernet Intel i217LM GbE LOM Wireless connectivity optional Intel Advanced N 6205 WLAN 802 11 a b g n WLAN and Bluetooth Combo Card 802 11 a b g n Bluetooth 4 0 Optional integrated full HD webcam and dual microphone array Premium stereo speakers Optional 5 in 1 media card reader 6 USB 3 0 ports Choice of wired or wireless keyboard and mouse Wired USB ke...

Page 13: ... to cause the icons to illuminate then touch an icon to activate it To change the volume or brightness touch and hold the appropriate icon or touch it and repeat until the volume or brightness has reached the desired level To mute the speaker or microphone just touch the appropriate icon The icon remains illuminated until you touch it again to reactivate the speaker or microphone NOTE If you mute ...

Page 14: ...adset line out jack 2 HP 5 in 1 media card reader optional 7 Tray load optical disc drive 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Microphone line in jack 10 Power button 4 Chapter 1 Product features ...

Page 15: ... 12 Serial port optional Positioning the computer This computer may be shipped with no stand with a height adjustable stand or a tilt swivel stand The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side as you face the computer Figure 1 1 Supported and unsupported positions CAUTION Pos...

Page 16: ...tion 2 Press the top of the computer backwards 2 CAUTION The computer must be raised and tilted to provide clearance for rotating it 3 Grasp the top right and bottom left of the computer and carefully turn it counterclockwise 3 until it is in the portrait position 4 WARNING If the height adjustable recline stand is installed before laying the computer down for service first grasp the sides of the ...

Page 17: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Page 18: ...e for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onl...

Page 19: ...est updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize d...

Page 20: ...nually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 10 Chapter 3 Illustrated parts catalog ...

Page 21: ...d 698226 001 6 Upper rear access panel security screw and hardware are not spared 698194 001 Lower rear access panel 762611 001 7 Rear I O cover 732492 001 Display panel 732495 001 Misc parts Item Description Spare part number 1 Heat sink thermal module includes replacement thermal material 698201 001 2 Fan 698196 001 3 Card reader 732504 001 4 Serial port assembly 698212 001 5 Speakers left and r...

Page 22: ...ebcam assembly kit for models without a webcam includes webcam cover for bezel 732511 001 Antenna kit 698218 001 NFC assembly kit holder cable antenna for use with NFC controller spare part number 732503 001 769742 001 Keyboards and mice Description Spare part number Keyboard not illustrated PS 2 724718 xx1 USB 724720 xx1 Wireless with dongle 730323 xx1 Smartcard 700510 xx1 Smartcard CCID 701671 x...

Page 23: ...938 001 500 GB 7200 rpm hard drive 3 5 inch 613208 001 500 GB 7200 rpm hard drive 2 5 inch 761771 001 500 GB 7200 rpm hard drive 2 5 inch SED 762188 001 500 GB 5400 rpm hard drive 2 5 inch FIPS 748317 001 320 GB 7200 rpm hard drive 761770 001 256 GB Solid State Drive SSD 680020 001 256 GB Solid State Drive SSD self encrypting SED 746141 001 180 GB Solid State Drive SSD MLC 754076 001 128 GB solid ...

Page 24: ...r use in models with Windows 8 Standard 758190 501 For use in models with Windows 8 Professional 758190 601 Memory modules PC3 10600 1333 MHz not illustrated 8 GB 689374 001 4 GB 689373 001 2 GB 689372 001 Processors include replacement thermal material not illustrated Intel Core i7 4790s 3 2 GHz 8 MB L3 cache 773554 001 Intel Core i7 4770s 3 1 GHz 8 MB L3 cache 732507 001 Intel Core i5 4690s 3 2 ...

Page 25: ...4 GHz 3 MB L3 cache 742560 001 Intel Pentium G3450 3 4 GHz 3 MB L3 cache 769741 001 Intel Pentium G3440 3 3 GHz 3 MB L3 cache 769740 001 Intel Pentium G3430 3 3 GHz 3 MB L3 cache 742566 001 Intel Pentium G3420 3 2 GHz 3 MB L3 cache 742565 001 Intel Pentium G3240 3 1 GHz 3 MB L3 cache 769739 001 Intel Pentium G3220 3 0 GHz 3 MB L3 cache 742564 001 Intel Celeron G1850 2 9 GHz 2 MB L3 cache 769732 00...

Page 26: ...5 001 5 Intrusion sensor with cable 688665 001 2nd hard drive cable 698216 001 Converter board side cable not illustrated 698206 001 LVDS display cable 761785 001 Capacitive strip sensor cable 698210 001 Webcam cable 698211 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 16 Chapter 3 Illustrated par...

Page 27: ...al 674316 001 Mouse USB optical 674318 001 Mouse USB laser 680020 001 256 GB Solid State Drive SSD 688665 001 Intrusion sensor with cable 689372 001 4 GB memory module PC3 10600 1600 MHz 689373 001 2 GB memory module PC3 10600 1600 MHz 689374 001 8 GB memory module PC3 10600 1600 MHz 696442 001 500 GB 7200 rpm hard drive self encrypting SED 697316 001 HP WLAN 802 11 a b g n Bluetooth 4 0 698193 00...

Page 28: ...SB Smartcard for use in Germany 701427 051 Keyboard USB Smartcard for use in France 701427 061 Keyboard USB Smartcard for use in Italy 701427 071 Keyboard USB Smartcard for use in Spain 701427 081 Keyboard USB Smartcard for use in Denmark 701427 091 Keyboard USB Smartcard for use in Norway 701427 101 Keyboard USB Smartcard for use in Switzerland 701427 111 Keyboard USB Smartcard for use in Sweden ...

Page 29: ...h international English 701671 001 Keyboard USB Smartcard CCID for use in the United States 701671 031 Keyboard USB Smartcard CCID for use in the United Kingdom 701671 041 Keyboard USB Smartcard CCID for use in Germany 701671 051 Keyboard USB Smartcard CCID for use in France 701671 061 Keyboard USB Smartcard CCID for use in Italy 701671 071 Keyboard USB Smartcard CCID for use in Spain 701671 081 K...

Page 30: ...rd USB Smartcard CCID for use in BHCSY 701671 BB1 Keyboard USB Smartcard CCID for use in Israel 701671 DE1 Keyboard USB Smartcard CCID for use in French Arabia 701671 KD1 Keyboard USB Smartcard CCID for use in South Korea 701671 L31 Keyboard USB Smartcard CCID for use with international English 703372 001 HP ultraslim keyed cable lock 703597 001 Hard drive carrier 2 5 inch to 3 5 inch 706866 001 F...

Page 31: ...aria 724718 271 Keyboard PS 2 for use in Romania 724718 281 Keyboard PS 2 for use in Thailand 724718 291 Keyboard PS 2 for use in Japan 724718 AA1 Keyboard PS 2 for use in the People s Republic of China 724718 AB1 Keyboard PS 2 for use in Taiwan 724718 B41 Keyboard PS 2 for use in BHCSY 724718 BB1 Keyboard PS 2 for use in Israel 724718 D61 Keyboard PS 2 for use in India 724718 DE1 Keyboard PS 2 fo...

Page 32: ...use in Russia 724720 261 Keyboard USB for use in Bulgaria 724720 271 Keyboard USB for use in Romania 724720 281 Keyboard USB for use in Thailand 724720 291 Keyboard USB for use in Japan 724720 AA1 Keyboard USB for use in the People s Republic of China 724720 AB1 Keyboard USB for use in Taiwan 724720 B41 Keyboard USB for use in BHCSY 724720 BB1 Keyboard USB for use in Israel 724720 D61 Keyboard USB...

Page 33: ...um 730323 201 Keyboard wireless with mouse and dongle for use in Brazil 730323 211 Keyboard wireless with mouse and dongle for use in Hungary 730323 221 Keyboard wireless with mouse and dongle for use in the Czech Republic and Slovakia 730323 231 Keyboard wireless with mouse and dongle for use in Slovenia 730323 251 Keyboard wireless with mouse and dongle for use in Russia 730323 261 Keyboard wire...

Page 34: ... without a webcam includes webcam cover for bezel 769742 001 NFC assembly kit holder cable antenna for use with NFC controller spare part number 732503 001 742560 001 Intel Core i3 4130 processor 3 4 GHz 4 MB cache 742561 001 Intel Core i3 4330 processor 3 5 GHz 4 MB cache 742562 001 Intel Core i3 4340 processor 3 6 GHz 4 MB cache 742564 001 Intel Pentium G3220 processor 3 0 GHz 3 MB cache 742565 ...

Page 35: ...e 769732 001 Intel Celeron G1850 processor 2 9 GHz 2 MB L3 cache 769733 001 Intel Core i3 4150 processor 3 5 GHz 3 MB L3 cache 769734 001 Intel Core i3 4350 processor 3 6 GHz 4 MB L3 cache 769735 001 Intel Core i3 4360 processor 3 7 GHz 4 MB L3 cache 769739 001 Intel Pentium G3440 processor 3 3 GHz 3 MB L3 cache 769740 001 Intel Pentium G3440 processor 3 3 GHz 3 MB L3 cache 769741 001 Intel Pentiu...

Page 36: ...sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been deg...

Page 37: ...a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all el...

Page 38: ... precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off powe...

Page 39: ... and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limi...

Page 40: ...r case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residu...

Page 41: ...or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 30 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned...

Page 42: ...re flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed o...

Page 43: ...u are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries batte...

Page 44: ...etermines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or m...

Page 45: ... hp com select your country or region and then follow the on screen instructions Preparing to disassemble the computer To avoid injury and equipment damage always complete the following steps in order when opening the HP Pro All in One 1 Remove all media from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the computer...

Page 46: ...soft cloth to protect the screen surface from scratches or other damage WARNING If the height adjustable recline stand is installed before laying the computer down for service first grasp the sides of the display and raise the display to the highest position Do not lay the computer down with the sliding stand in the low position The stand may suddenly release which could cause injury or damage to ...

Page 47: ... lock 2 Grasp the rear I O cover then pull it down and off the computer NOTE Removing the rear port cover may require that you use a significant amount of force NOTE If using forceful pressure on the ribs does not remove security cover grip the exposed edge of the security cover by the AC plug and pull it straight out Removing the rear I O cover 37 ...

Page 48: ...ks with the slots in the stand and then insert the cover and slide it down Installing an access panel security screw You may prevent access to internal components by securing the access panel Screw a T15 tamper resistant Torx screw through the left latch of the access panel to prevent removal of the panel NOTE Spare parts for the security screw or associated hardware are not provided 38 Chapter 5 ...

Page 49: ...hat allows access to internal components To remove the access panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Slide the access panel latches toward the edges of the unit then slide the access panel toward the top of the computer until it slides off the unit Access panel 39 ...

Page 50: ...he notches on the outside edge of the computer 1 when installing If an access panel sensor is installed make sure the tab 2 on the bottom of the access panel slides over the sensor 3 when replacing the access panel 4 Push the access panel firmly into place until correctly seated To replace the access panel reverse the removal procedures 40 Chapter 5 Removal and Replacement Procedures All in One AI...

Page 51: ...for the computer Height adjustable recline stand Tilt swivel stand Height adjustable recline stand optional To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 Stand 41 ...

Page 52: ... stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Push the release button 1 on the bottom of the stand and pull the back of the stand off 2 the computer 42 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 53: ...3 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 4 Lift the stand up and off the computer Stand 43 ...

Page 54: ... computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the screw 1 in the middle of the lower panel and detach the lower panel from the chassis 2 To replace the lower panel reverse the removal procedures 44 Chapter 5 Removal and Replacement Procedures All in One AIO Chassi...

Page 55: ...e the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the two Torx screws 1 securing the adapter to the chassis VESA mounting adapter 45 ...

Page 56: ...lide the adapter to the left 2 and then lift it off the chassis 3 To replace the VESA mounting adapter reverse the removal procedures 46 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 57: ...drive 2 5 inch 761771 001 500 GB 7200 rpm hard drive 2 5 inch SED 762188 001 500 GB 5400 rpm hard drive 2 5 inch FIPS 748317 001 320 GB 7200 rpm hard drive 761770 001 256 GB Solid State Drive SSD 680020 001 256 GB Solid State Drive SSD self encrypting SED 746141 001 180 GB Solid State Drive SSD MLC 754076 001 128 GB Solid State Drive SSD 665961 001 128 GB Solid State Drive self encrypting SED 7461...

Page 58: ...rd disc drive Removing a hard disc drive Removing a 3 5 inch hard disc drive Removing a 2 5 inch hard disc drive Removing a 3 5 inch hard disc drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Pull the latch next to the lower side of the drive cage away from the cage to release it then slide the...

Page 59: ...the screws together with the blue rubber grommets to use to install a replacement disc drive For instructions on installing a hard disc drive see Installing a hard disc drive on page 52 Removing a 2 5 inch hard disc drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 Drives 49 ...

Page 60: ...the cage toward the edge of the chassis and lift it out 4 If there is a second disc drive in the 2 5 inch drive adapter disconnect the cable from it 5 Slide the drive adapter holding the 2 5 inch drive or drives out of the drive cage 50 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 61: ... to use to install a replacement drive NOTE The primary drive is the lower position in the drive cage If only one drive is to be installed it must occupy this position 7 Remove the 2 5 inch hard disc drive s from the 2 5 inch drive adapter For instructions on installing a hard disc drive see Installing a hard disc drive on page 52 Drives 51 ...

Page 62: ...ing screws into the 3 5 inch hard disc drive Be sure to keep the blue rubber grommets behind each screw 2 With the 3 5 inch hard disc drive connectors facing toward the center of the chassis place the hard disc drive cage into the chassis and slide it toward the center until it snaps into place 52 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 63: ...chassis place the hard disc drive cage into the chassis and slide it toward the center until it snaps into place 4 Replace the access panel 5 Reconnect the power cord and external devices 6 Lock any security devices that were disengaged when the access panel was removed Drives 53 ...

Page 64: ...connectors are at the opening of the adapter NOTE The primary drive is the lower position in the drive adapter If only one drive is to be installed it must occupy this position 2 Fasten the four mounting screws with grommets into the sides of the 2 5 inch drive adapter 54 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 65: ... drive cage 4 Position the drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis If the drive cage contains a secondary upper drive connect the SATA cable to the right of the drive cage to the secondary drive Drives 55 ...

Page 66: ...ved Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer when viewed from behind The optical drive data cable connects to the SATA3 and SATA PWR3 system board connectors NOTE The drive bracket is not spared When replacing an optical drive remove the bracket from the old drive and install it on the new drive 56 Chapter 5 Remov...

Page 67: ...age 35 2 Remove the access panel see Access panel on page 39 3 Lift the tab at the back of the optical disc drive enclosure to release the drive NOTE When replacing an optical drive remove the bracket from the old drive and install it on the new drive The bracket is not spared Drives 57 ...

Page 68: ...ing the optical disc drive bracket to the drive In install the drive reverse the removal procedures NOTE The optical disc drive can be installed in only one way 58 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 69: ...re populated with at least one preinstalled SODIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory For proper system operation the SODIMMs must be industry standard 204 pin unbuffered non ECC PC3 10600 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain t...

Page 70: ... channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to channel A The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory...

Page 71: ... module slide the SODIMM into the socket at approximately a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer Memory 61 ...

Page 72: ...personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140º F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced ...

Page 73: ...ecycle 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 The battery can now be seen on the lower right side of the fan 3 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 4 To insert the new battery slide one...

Page 74: ...pare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the lower panel see Lower panel on page 44 4 Remove the Phillips screw 1 that secures the port to the computer 5 Slide the bottom of the port assembly to remove it from the tab in the computer 2 64 Chapter 5 Removal and Replacement Procedures All in ...

Page 75: ...6 Remove the cable from its routing path 3 and remove the serial port assembly from the computer To install the serial port reverse the removal procedures Serial port 65 ...

Page 76: ...eneath the top panel It is secured with two silver Phillips screws and has one connector The webcam module is optional To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 66 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 77: ...to gain access to the connector on the module and then disconnect the cable from the module 5 To remove the module from the bracket remove the two Phillips screws that secure the module and then separate the module from the bracket To install a webcam module reverse the removal procedures Webcam module 67 ...

Page 78: ...lay panels however you must change jumper settings on the board based on the display panel To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Disconnect the two cables from the board 1 NOTE Be careful not to damage the cables when disconnecting them from the board Do not p...

Page 79: ...he converter board jumper settings labeled on the chassis 3 Be sure to correctly position the jumpers on the converter board for the installed display panel 5 Lift the converter board from the computer To install the converter board reverse the removal procedures Converter board 69 ...

Page 80: ...h five Torx screws four captured one not captured To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 70 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 81: ...airs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink To replace the heat sink reverse the removal procedures Heat ...

Page 82: ... 3 MB L3 cache 769741 001 Intel Pentium G3440 3 3 GHz 3 MB L3 cache 769740 001 Intel Pentium G3430 3 3 GHz 3 MB L3 cache 742566 001 Intel Pentium G3420 3 2 GHz 3 MB L3 cache 742565 001 Intel Pentium G3240 3 1 GHz 3 MB L3 cache 769739 001 Intel Pentium G3220 3 0 GHz 3 MB L3 cache 742564 001 Intel Celeron G1850 2 9 GHz 2 MB L3 cache 769732 001 Intel Celeron G1840 2 8 GHz 2 MB L3 cache 769731 001 Int...

Page 83: ...sor fits into the post on the socket 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 If reusing the existing fan sink clean the bottom of the fan sink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the fan sink you must clean the top of the processor and the bottom of the fan sink with an alcohol pad sup...

Page 84: ...o evenly seat the fan sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h1...

Page 85: ...oard The drive is secured with two Phillips screws NOTE In the following image the mSATA SSD is not shown To remove the mSATA SSD 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the two Phillips screws that secure the SSD to the computer mSATA Solid State Drive 75 ...

Page 86: ...en pull it away to remove it from the socket To install the mSATA SSD reverse the removal procedures NOTE mSATA SSD are designed with a notch to prevent incorrect insertion 76 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 87: ...replace the WLAN module must be performed by an HP technician NOTE WLAN module appearance may vary To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the VESA mounting adapter se...

Page 88: ... pull it away to remove it from the socket 3 To install the WLAN module reverse the removal procedures NOTE WLAN modules are designed with a notch to prevent incorrect insertion 78 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 89: ...to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove Torx screw that secures the power connector to the computer and lift the connector from its position on top of the left speaker 1 6 Remove two Torx screws 2 that secure each speaker to the computer 7 Discon...

Page 90: ...aring to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the VESA mounting adapter see VESA mounting adapter on page 45 6 Disconnect the fan cable from the system board connector labeled CHFAN 1 7 Remove the three Torx screws that secure the fan to the comp...

Page 91: ...the removal procedures NOTE To avoid damaging the rubber screw grommets installed around the captive screws when installing the fan push down on the fan assembly before you tighten the screws Make sure the grommets are positioned correctly before tightening the screws Fan 81 ...

Page 92: ...ve the side panels 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the optical drive see Replacing the optical disc drive on page 56 6 Push the side panel out from the bottom 1 82 Chapter 5 Removal and...

Page 93: ...7 Rotate the panel out and off of the computer 2 NOTE The removal and replacement procedures are similar for both panels To install the side panels reverse the removal procedures Side panels 83 ...

Page 94: ... Torx screw The power supply slides out of the bottom of the bracket that secures it To remove the power supply 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 84 Chapter 5 Removal and Replacement Procedures Al...

Page 95: ...t the connector from atop the speaker 2 6 Disconnect the cable from the system board connector 1 7 Position the cable above the power supply 2 Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it Power supply 85 ...

Page 96: ...8 Slide the power supply downward and out of the bracket that houses it To install the power supply reverse the removal procedures 86 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 97: ... remove the system board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the memory modules see Memory on page 59 6 Remove the heat sink see Heat sink on page 70 7 Remove the processor see Processor on...

Page 98: ...10 Remove the cable mounting bracket by removing the Torx screw 1 and then sliding it up 2 and lifting it out of the computer 88 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 99: ...11 Remove the three Torx screws that secure the outer side bracket to the computer The screws also secure the system board System board 89 ...

Page 100: ...Rotate the side bracket up and off the computer 13 Remove the eight remaining Torx screws that secure the system board to the computer 90 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 101: ...ystem board toward the top of the computer and then lift the board up and out of the computer To install the system board reverse the removal procedures Replace the thermal pad below the system board System board 91 ...

Page 102: ...tly See the following images for cable routing Route the following cables from under the system board cable mounting bracket Display LVDS Optical drive data SATA Optical drive power Converter board 92 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 103: ...Route the following cables from under the power supply Power button board Hard drive data SATA Hard drive power Hood sensor Updating the display panel manufacturer setting in BIOS System board 93 ...

Page 104: ... replacing the system board you must reprogram the SMBIOS information on the affected computer Failure to reprogram the board will result in eventual failure such as an activation failure need to reactivate the system or a system recovery failure To update SMBIOS information in Computer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is disp...

Page 105: ...only purpose is to help with data entry There is a character limitation of 40 bytes per line When you reach this limit go to the next line to continue data entry BIOS ignores the spaces and lines If you make an error during data entry the data will not validate and the computer asks you to correct your data input Flexbuild Build ID The Build ID of the unit Flexbuild System board 95 ...

Page 106: ... the right side of the system board It is secured with two screws To remove the card reader board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 96 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 107: ...screws 1 that secure the board to the system board 4 Lift the board to a 45 degree angle 1 and then pull it away to remove it from the socket 2 To install the card reader board reverse the removal procedures Card reader board 97 ...

Page 108: ... computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the optical drive see Replacing the optical disc drive on page 56 6 Remove the left side panel see Side panels on page 82 7 Remove the speakers see Speakers on page 7...

Page 109: ...he left screw that secures the left speaker when viewed from the rear may also secure the Mylar 9 Disconnect the two cables 1 from the board and then remove the Torx screw that secures the board to the computer 2 10 Remove the power button board from the computer To install the power button board reverse the removal procedures Power button board 99 ...

Page 110: ...epare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the optical drive see Replacing the optical disc drive on page 56 6 Remove the VESA mounting adapter see VESA mounting adapter on page 45 7 Remove the power ...

Page 111: ...Torx screw and then lifting the bracket off the computer 12 Remove the Torx screws that secure the bezel to the main system bracket assembly as follows 11 total screws Left 2 screws Top 6 screws Right 2 screws Bottom 1 screw Front bezel 101 ...

Page 112: ...13 Lift the bracket from the bezel To install the front bezel reverse the removal procedures 102 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 113: ... the optical drive see Replacing the optical disc drive on page 56 4 Remove the stand see Stand on page 41 5 Remove the lower panel see Lower panel on page 44 6 Remove the VESA mounting adapter see VESA mounting adapter on page 45 7 Remove the power supply see Power supply on page 84 8 Remove the side panels see Side panels on page 82 9 Remove the speakers see Speakers on page 79 10 Remove the sys...

Page 114: ...12 Remove the two Torx screws that secure each antenna to the frame 104 Chapter 5 Removal and Replacement Procedures All in One AIO Chassis ...

Page 115: ... backlight cable packaged with the display panel The display panel is secured to the base pan with four Torx screws To remove the display panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the optical drive see Replacing the optical disc drive on page 56 4 Remove the stand see Stand on pag...

Page 116: ...ezel on page 100 11 Disconnect the backlight cable from the display panel NOTE Replace the backlight cable with the new backlight cable that comes with the new display panel kit Remove the backlight cable from the defective panel before sending the panel back to the supplier 12 Remove the four Torx screws that secure the display panel to the frame 13 Lift the display panel from the frame 106 Chapt...

Page 117: ...an LG panel with a Samsung panel you need to update BIOS with the new panel information Failure to do so may cause the new panel to function incorrectly To update BIOS with the new panel model information 1 Boot the computer 2 Repeatedly press F10 when the monitor light turns green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the ...

Page 118: ... remove the hard drive or optical drive connector 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 35 2 Remove the access panel see Access panel on page 39 3 Remove the stand see Stand on page 41 4 Remove the lower panel see Lower panel on page 44 5 Remove the side panels see Side panels on page 82 6 Remove the VESA mounting adapter see VESA mounting adapter...

Page 119: ...uter 13 Disconnect the hard drive cables or the optical drive cables from the system board NOTE Be careful not to damage the cable when disconnecting it from the board Do not pull on the wires 14 Remove the connector from the computer To install the hard drive or optical drive connector reverse the removal procedures Hard drive and optical drive cables and connectors 109 ...

Page 120: ...r On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system i...

Page 121: ...atedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To ap...

Page 122: ...n removable media or on a network Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory syst...

Page 123: ...ter Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware version serial number connector color SMART category Computer Setup F10 Utilities 113 ...

Page 124: ...ot the system from removable media Default is enabled Max eSATA Speed Allows you to choose 1 5 Gbps or 3 0 Gpbs as the maximum eSATA speed By default the speed is limited to 1 5 Gbps for maximum reliability CAUTION Consult your eSATA drive and cable manufacturer before enabling 3 0 Gpbs speed Some drive and cable combinations may not run reliably at 3 0 Gpbs Boot Order Allows you to UEFI Boot Sour...

Page 125: ...the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record you...

Page 126: ... to Disabled Slot Security Allows you to disable any PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte i...

Page 127: ...sk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MB...

Page 128: ...ed Security Device Choosing Reset to Factory Settings may result in significant data loss Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks changes to any of these metrics and forces the user to re authenticate if it detects any changes Enabling this feature lets you s...

Page 129: ...cates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear Key Ownership HP K...

Page 130: ...By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled PCI Ex...

Page 131: ...e 6 5 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots Computer Setup F10 Utilities 121 ...

Page 132: ... you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POS...

Page 133: ...ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation...

Page 134: ... only important updates automatically Check for updates but let me decide whether to install them Enables or disables the network BIOS update scheduler Default is disabled Automatic Update Frequency Daily Weekly Monthly Sets the frequency of checks to the BIOS update server If a newer version of BIOS is available on the network server the system will prompt to update the BIOS Default is Monthly Fo...

Page 135: ...ed Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule supp...

Page 136: ...B device 1 Go to http www hp com 2 Click the Support Drivers link 3 Select the Drivers Software tab 4 Enter the product name in the text box and click Search 5 Select your specific computer model 6 Select your operating system 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download inc...

Page 137: ...fety Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 110 for more information Check the Power LED on the fron...

Page 138: ... of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its origi...

Page 139: ...computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 150 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed a...

Page 140: ...d to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC...

Page 141: ...rs are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically a...

Page 142: ... tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and th...

Page 143: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Page 144: ...er LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling f...

Page 145: ...ers POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 I...

Page 146: ...em If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer Setup ...

Page 147: ...t order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Hard Drive s Emulation Type is set to None some models Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage Device Configuration Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appen...

Page 148: ... located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents w...

Page 149: ...erating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media c...

Page 150: ...er Monitor settings in the computer are not compatible with the monitor 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of appli...

Page 151: ...rior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables...

Page 152: ...Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displ...

Page 153: ...strator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options sele...

Page 154: ...th the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character ...

Page 155: ...ack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear...

Page 156: ...e a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connec...

Page 157: ...lt output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The co...

Page 158: ...olutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 ...

Page 159: ...oes not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connect...

Page 160: ...omputer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe WARNING When the computer is plugged into an AC power source voltage is always applied to the syste...

Page 161: ...ss Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security USB Security Computer will not start Cause Solution Wrong memory modules were used i...

Page 162: ...once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card some models is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrate...

Page 163: ...Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Window...

Page 164: ...r is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and the...

Page 165: ...twork drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Contro...

Page 166: ...onnect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider S...

Page 167: ...w memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules...

Page 168: ...ke sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Resea...

Page 169: ... not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 150 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause...

Page 170: ... media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for th...

Page 171: ...d to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change bo...

Page 172: ...USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Soluti...

Page 173: ...ific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing ...

Page 174: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages o...

Page 175: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Page 176: ... working state or even back to the original factory state all with simple steps This section provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and ...

Page 177: ...ic time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific ...

Page 178: ...e backing up data to another drive See Using Windows 8 Refresh on page 168 If you want to reset your computer to its original state Windows Reset provides an easy way to remove all personal data apps and settings and reinstall Windows The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be ...

Page 179: ...he Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 171 3 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layo...

Page 180: ...start the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Reset 8 Follow the on screen instructions to continue Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously ...

Page 181: ...nstalled on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the Wind...

Page 182: ...saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more i...

Page 183: ...try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is lengthy You...

Page 184: ... create recovery discs using HP Recovery Disc Creator The recovery discs allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs...

Page 185: ... a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE Windows includes the User Account ...

Page 186: ...booklet included with the computer NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 175 You must choose one of the following methods to perform a System Recovery Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped so...

Page 187: ...ces and then turn the computer back on System Recovery when Windows is not responding CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devi...

Page 188: ...done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 If you are prompted to insert the next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system dis...

Page 189: ...drive before the Windows operating system loads NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Fo...

Page 190: ...or text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be enabled to run ...

Page 191: ...tup and check the configuration in Advanced Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set Invalid time or date in configuration memory RTC real time clock batt...

Page 192: ...with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module s support...

Page 193: ...hassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan...

Page 194: ...ut to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error...

Page 195: ... 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules ...

Page 196: ...on and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be update...

Page 197: ...grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error ...

Page 198: ...ard failure while Network Server Mode enabled 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities 188 Chapter 10 POST error messages ...

Page 199: ... flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fan may be blocked or not turn...

Page 200: ... DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs conti...

Page 201: ...nd followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 12 MXM thermal shutdown 1 Clean the MXM graphics card heat sink 2 Replace the MXM graphics card heat sink 3 Replace the MXM graphic card System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard driv...

Page 202: ...the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 11...

Page 203: ...button again to drain the system of any residual power WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned o...

Page 204: ... other external equipment connected to the computer WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off ...

Page 205: ...e the Illustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Compute...

Page 206: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 207: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 208: ...perating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambient 10 90 at ambient 5 95 at ambient Maximum Altitude unpressurized Operating Non operating 0 10 000 ft 0 30 000 ft 0 3 048 m 9 144 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz Max Operating Power 180 W 198 Appendix B Specificatio...

Page 209: ...ng 96 spare part number 96 card reader insert spare part number 12 cautions AC power 26 cables 32 cooling fan 31 electrostatic discharge 26 keyboard cleaning 31 keyboard keys 31 CD ROM or DVD problems 159 chasis types illustrated 26 cleaning computer 30 mouse 31 safety precautions 30 CMOS backing up 192 clearing and resetting 194 components front 3 rear 5 side 4 computer cleaning 30 converter spar...

Page 210: ...tand removing 41 Help and Support Windows 7 172 helpful hints 128 HP Recovery Disc Creator using 174 I installing 2 5 inch hard disc drive 54 3 5 inch hard disc drive 52 access panel security screw 38 battery 62 optical disc drive 56 Internet access problems 162 intrusion sensor with cable spare part number 16 K keyboard cleaning 30 spare part numbers 12 keyboard problems 148 L label spare part nu...

Page 211: ...emory 59 mSATA SSD 75 optical drive connector 108 power button board 98 power supply 84 preparing to disassemble the computer 35 serial port 64 side panels 82 speakers 79 system board 87 thermal module 70 VESA mounting adapter 45 webcam module 66 WLAN module 77 removing 2 5 inch hard disc drive 49 3 5 inch hard disc drive 48 height adjustable recline stand 41 tilt swivel stand 42 removing battery ...

Page 212: ...module removing 66 spare part number 14 24 66 Windows backup 167 File History 167 168 restoring files 168 system restore point 167 168 Windows 7 backing up information 175 backup and recovery 172 Backup and Restore 175 creating backups 172 creating recovery media 172 creating system restore points 172 hard drive recovery 176 Help and Support 172 steps for creating recovery discs 173 steps for crea...

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