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HP EliteDesk 800 G1 Small Form Factor, Service Manual

The HP EliteDesk 800 G1 Small Form Factor is a powerful and compact computer perfect for any office environment. Enhance your productivity with this high-performance machine. To help users fully utilize its features, a comprehensive Service Manual is available for free download at our website, ensuring easy setup and troubleshooting.

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6.

If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to

the USB 3.0 connector on the system board labeled MEDIA3.0.

NOTE:

Refer to 

System board connections on page 57

 for an illustration of the system board

drive connectors.

Removing a slim optical drive

CAUTION:

All removable media should be taken out of a drive before removing the drive from the

computer.

1.

Prepare the computer for disassembly (

Preparation for disassembly on page 44

)

2.

Remove the access panel (

Access panel on page 45

)

3.

Remove the front bezel (

Front bezel on page 47

)

4.

Disconnect the power cable and data cable from the back of the drive.

CAUTION:

When removing the cables, pull the tab or connector instead of the cable itself to

avoid damaging the cable.

Drives

67

Summary of Contents for EliteDesk 800 G1 Small Form Factor

Page 1: ...Maintenance and Service Guide HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra Slim Desktop ...

Page 2: ... construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Second Edition December 2013 First ...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...mber location 8 Tower TWR 9 Small Form Factor SFF 9 Ultra slim Desktop USDT 10 2 Activating and Customizing the Software 11 Activating and customizing the software in Windows 7 11 Activating the Windows operating system 11 Downloading Windows 7 updates 12 Installing or upgrading device drivers 12 Customizing the monitor display 12 Activating and customizing the software in Windows 8 12 Activating ...

Page 6: ...ng 33 4 Routine care SATA drive guidelines and disassembly preparation 35 Electrostatic discharge information 35 Generating static 36 Preventing electrostatic damage to equipment 36 Personal grounding methods and equipment 37 Grounding the work area 37 Recommended materials and equipment 37 Operating guidelines 38 Routine care 39 General cleaning safety precautions 39 Cleaning the Computer Case 39...

Page 7: ...61 Removing a 5 25 inch drive 62 Installing a 5 25 inch drive 62 Removing a 3 5 inch device 64 Installing a 3 5 inch device 66 Removing a slim optical drive 67 Installing a slim optical drive 68 Removing a 3 5 inch or 2 5 inch hard drive 70 Installing a 3 5 inch or 2 5 inch hard drive 71 Front I O assembly 76 Power switch LED assembly 77 Fan sink 79 Processor 81 Speaker 82 Smart Cover Lock solenoi...

Page 8: ...ng and replacing a 3 5 inch hard drive 116 Removing a 2 5 inch hard drive 119 Installing a 2 5 inch hard drive 119 Power supply 121 Fan duct 124 Smart Cover Lock solenoid lock 125 Hood sensor 128 Cable routing 129 Front I O assembly 130 Power switch assembly 132 Speaker 134 Fan sink 135 Processor 136 System board 138 Changing from desktop to tower configuration 140 7 Removal and replacement proced...

Page 9: ...8 Graphics board 169 Power switch 170 System board 171 Rear fan 173 Antennas 174 Changing from desktop to tower configuration 178 Port cover 179 Power supply external 179 8 Computer Setup F10 Utility 180 Computer Setup F10 Utilities 180 Using Computer Setup F10 Utilities 181 Computer Setup File 182 Computer Setup Storage 183 Computer Setup Security 185 Computer Setup Power 190 Computer Setup Advan...

Page 10: ...nd text messages 237 Interpreting POST diagnostic front panel LEDs and audible codes 245 11 Password security and resetting CMOS 249 Resetting the password jumper 250 Clearing and resetting the CMOS 251 12 HP PC Hardware Diagnostics 253 Why run HP PC Hardware Diagnostics UEFI 253 How to access and run HP PC Hardware Diagnostics UEFI 253 Downloading HP PC Hardware Diagnostics to a USB device 254 13...

Page 11: ...hen Windows is responding 265 System Recovery when Windows is not responding 266 System Recovery using recovery media select models only 266 Using HP Recovery Disc operating system discs select models only 267 Appendix A Battery replacement 269 Appendix B Power cord set requirements 272 General requirements 272 Japanese power cord requirements 272 Country specific requirements 273 Appendix C Speci...

Page 12: ...xii ...

Page 13: ...e model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only NOTE All three computer models can be used in a tower orientation or a desktop orientation Tower TWR Standard configuration features 1 ...

Page 14: ...Small Form Factor SFF Ultra slim Desktop USDT 2 Chapter 1 Product features ...

Page 15: ...ton NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem...

Page 16: ... device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the compu...

Page 17: ...lugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it i...

Page 18: ...into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the syste...

Page 19: ...o the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system b...

Page 20: ...a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar If an MXM graphics card is installed all of the video connectors may be used at the same time However for such a configuration only the display connected to the upper DisplayPort will display POST messages The system board graphics can be disabled by chang...

Page 21: ...Tower TWR Small Form Factor SFF Serial number location 9 ...

Page 22: ...Ultra slim Desktop USDT 10 Chapter 1 Product features ...

Page 23: ... airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software update...

Page 24: ...e for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onl...

Page 25: ...st updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize di...

Page 26: ...3 Illustrated parts catalog This chapter provides spare part information for all chassis Tower TWR chassis spare parts Computer major components 14 Chapter 3 Illustrated parts catalog ...

Page 27: ...ard includes replacement thermal material For use in models without Windows 8 696969 001 For use in models with Windows 8 Standard 696969 501 For use in models with Windows 8 Professional 696969 601 For use in models with NetClone 727720 001 Memory modules PC3 12800 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material Intel Core i7 4770 3 4 GHz 8 MB L3 ca...

Page 28: ... 1 straight end 1 angled end 732753 001 Hard drive SATA cable 17 7 inch 2 straight ends 639959 001 SATA cable 18 inch 1 straight end 1 angled end 646830 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 16 Chapter 3 Illustrated parts catalog ...

Page 29: ...35 001 Optical drive 5 25 inch bezel blank 732770 001 Printer port PCI card 638817 001 HP Ultraslim Keyed Cable Lock 703372 001 Hard drive conversion bracket 397117 001 Serial port PCI card 638815 001 USB powered speakers 636917 001 Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite 674317 001 USB optical 674316 001 Foot kit 460890 001 Tower TWR chassis spar...

Page 30: ...001 1 TB 7200 rpm 613202 001 750 GB 7200 rpm hybrid SSD 2 5 inch hard drive 719105 001 500 GB 10000 rpm 683923 001 500 GB 7200 rpm self encrypting SED 696442 001 500 GB hybrid SSD 2 5 inch hard drive 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 32 GB mSATA drive 2 5 inch 686616 001 32 GB mSATA drive 719566 001 Optical drive Blu ray ...

Page 31: ... g n 2x2 PCIe module 695915 001 Sequential part number listing Spare part number Description 397117 001 Hard drive conversion bracket 460890 001 Foot kit 463023 001 DMS 59 to dual VGA cable 487562 001 DisplayPort cable 608394 001 DVD ROM drive 613202 001 1 TB 7200 rpm hard drive 616608 001 2 TB 7200 rpm SATA hard drive 617450 001 Adapter DisplayPort to HDMI 662723 001 Adapter DisplayPort to DVI 63...

Page 32: ...d drive self encrypting SED 696969 001 System board for use in models without Windows 8 includes replacement thermal material 696969 501 System board for use in models with Windows 8 Standard includes replacement thermal material 696969 601 System board for use in models with Windows 8 Professional includes replacement thermal material 696971 001 HP PCI expansion slot daughter card 701427 xx1 Keyb...

Page 33: ...rocessor 3 4 GHz 8 MB L3 cache includes thermal material 727380 001 Intel Core i5 4570 processor 3 2 GHz 6 MB L3 cache includes thermal material 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache includes thermal material 727720 001 System board for use in NetClone models 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 729084 001 AMD Radeon HD8350 PCIe x16 graphics card 1...

Page 34: ...ent 702455 001 240W 90 efficient 702456 001 240W standard 702457 001 4 System board includes replacement thermal material For use in models without Windows 8 717522 001 For use in models with Windows 8 Standard 717522 501 For use in models with Windows 8 Professional 717522 601 For use in models with NetClone 727722 001 Memory modules PC3 12800 22 Chapter 3 Illustrated parts catalog ...

Page 35: ...umber 1 Front I O assembly 732755 001 2 Power switch assembly 732756 001 3 SATA drive power cable 732759 001 Hard drive SATA cable 14 inch 1 straight end 1 angled end 732753 001 Optical drive SATA cable 19 5 inch 2 straight ends 638813 001 SATA cable 25 2 inch 1 straight end 1 angled end 638814 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI...

Page 36: ...PCI card 638817 001 HP Ultraslim Keyed Cable Lock 703372 001 Rubber foot kit includes four rubber feet 583654 001 Chassis stand 688952 001 Serial port PCI card 638815 001 Hard drive conversion bracket 397117 001 USB powered speakers 636917 001 Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite 674317 001 USB optical 674316 001 Rubber foot kit includes four r...

Page 37: ...200 rpm hybrid SSD 2 5 inch hard drive 719105 001 500 GB 10000 rpm 683923 001 500 GB 7200 rpm self encrypting SED 696442 001 500 GB hard drive hybrid SSD 2 5 inch hard drive 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 32 GB mSATA drive 719566 001 32 GB mSATA drive 2 5 inch 686616 001 Optical drive Blu ray BD RW SuperMulti XL Drive ...

Page 38: ...version bracket 463023 001 DMS 59 to dual VGA cable 487562 001 DisplayPort cable 583654 001 Rubber foot kit includes four rubber feet 608394 001 DVD ROM drive 613202 001 1 TB 7200 rpm hard drive 616608 001 2 TB 7200 rpm SATA hard drive 617450 001 Adapter DisplayPort to HDMI 632484 001 Adapter DisplayPort to VGA 636917 001 USB powered speakers 638813 001 Optical drive SATA cable 19 5 inch 2 straigh...

Page 39: ...6 graphics card 512 MB 717219 001 AMD Radeon HD8490 PCIe x16 graphics card 1 GB 717220 001 AMD Radeon HD8450 PCIe x16 graphics card 1 GB 717522 001 System board for use in models without Windows 8 includes replacement thermal material 717522 501 System board for use in models with Windows 8 Standard includes replacement thermal material 717522 601 System board for use in models with Windows 8 Prof...

Page 40: ...mal material 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache includes thermal material 727722 001 System board for use in NetClone models includes replacement thermal material 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 732753 001 Hard drive SATA cable 14 inch 1 straight end 1 angled end 732759 001 SATA drive power cable 732755 001 Front I O cable assembly 732756 0...

Page 41: ...des replacement thermal material For use in models without Windows 8 696970 001 For use in models with Windows 8 Standard 696970 501 For use in models with Windows 8 Professional 696970 601 For use in models with NetClone 727721 001 AC adapter 180W standard 613766 001 135W standard 648964 001 Memory modules PC3 12800 8 GB 689374 001 4 GB 689373 001 Ultra Slim Desktop USDT chassis spare parts 29 ...

Page 42: ... i5 4670s 3 1 GHz 6 MB L3 cache 732506 001 Intel Core i5 4570s 2 9 GHz 6 MB L3 cache 732505 001 Cables Item Description Spare part number 1 Optical drive cable connector 605163 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 30 Chapter 3 Illustrated parts catalog ...

Page 43: ...ustrated 689369 001 2 Power switch assembly 732767 001 3 Speaker 689384 001 4 Rear port cover 588981 001 5 Fan rear 732766 001 6 Front I O panel 732762 001 7 Chassis fan front 732765 001 Optical drive bezel blank 732771 001 Card reader UHS I 716390 001 Card reader UHS II 736299 001 Solenoid lock 732772 001 HP Ultraslim Keyed Cable Lock 703372 001 Optical disc drive mounting cage 732761 001 Ultra S...

Page 44: ...ices Description Spare part number Hard drive 750 GB 7200 rpm hybrid SSD 719105 001 500 GB 7200 rpm self encrypting SED 696442 001 500 GB 7200 rpm 686217 001 320 GB 7200 rpm 639135 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 32 GB Solid state Drive SSD 2 5 inch 686616 001 32 GB mSATA drive 719566 00...

Page 45: ...splayPort to VGA 636917 001 USB powered speakers 638816 001 Hood sensor 639135 001 320 GB 7200 rpm hard drive 648964 001 AC adapter 135W standard 657958 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 674317 001 Mouse wireless HP Elite 674318 001 Mouse USB HP Elite 680020 001 256 GB Solid state dri...

Page 46: ...indows 8 724720 xx1 Keyboard USB black for use in models with Windows 8 724722 xx1 Keyboard wireless for use in models with Windows 8 724795 001 Mouse washable 724938 001 500 GB hard drive hybrid SSD 727721 001 System board for use in NetClone models 732505 001 Intel Core i5 4570s processor 2 9 GHz 6 MB L3 cache includes thermal material 732506 001 Intel Core i5 4670s processor 3 1 GHz 6 MB L3 cac...

Page 47: ...arge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while ...

Page 48: ...ng electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts ...

Page 49: ... use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work a...

Page 50: ...permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to u...

Page 51: ... computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate ...

Page 52: ...ned for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 39 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball...

Page 53: ...sed throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged...

Page 54: ...de for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators sh...

Page 55: ...etry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cab...

Page 56: ...erating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is i...

Page 57: ...el 732748 001 To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Access panel 45 ...

Page 58: ...for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the security screw from the side of the hard drive bay just behind the front panel 4 Install the security screw through the middle front bezel release tab to secure the front bezel in place 46 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 59: ...t bezel for use in China 732752 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Front bezel 47 ...

Page 60: ...age 45 2 Remove the front bezel Front bezel on page 47 3 Remove the bezel blank for the appropriate drive To remove a 5 25 inch bezel blank press inward on the retaining tabs that hold the bezel blank in place 1 then pull the bezel blank from the front bezel 2 NOTE After removing the 5 25 inch drive bezel blank and installing a drive you can install an optional bezel trim piece available from HP t...

Page 61: ...emove a slim optical drive bezel blank press inward on the retaining tabs that hold the bezel blank in place 1 then pull the bezel blank from the front bezel 2 NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front of the slim optical drive Bezel blanks 49 ...

Page 62: ...andard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 ...

Page 63: ...re populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTIO...

Page 64: ...that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM sockets on page 50 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules The computer should automatically r...

Page 65: ...I Express x16 expansion slot that is downshifted to a x4 slot Some models also have an optional standard PCI expansion slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slots For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 You can add the optional standard PCI expansi...

Page 66: ...lot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot 54 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 67: ...he expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing...

Page 68: ...OTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 56 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 69: ...0 SATA0 dark blue Primary Hard Drive 5 SATA 3 0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 6 PCI optional PCI1 white Expansion Card 7 System Board PCI Extender optional not applicable not applicable Expansion Card 8 PCI Express x16 downshifted to a x4 X4PCIEXP white Expansion Card 9 PCI Express x1 X1PCIEXP2 black Expansion Card 10 PCI Express x1 X1PCIEXP1 black Expansion Ca...

Page 70: ...el B DIMM1 black Memory Module 21 Power SATA PWR0 black SATA Drives 22 Power PWR white System Board 23 USB 3 0 FRONT USB3 0 blue Front USB 3 0 Ports 24 USB 3 0 MEDIA3 0 black USB 3 0 Device such as a USB 3 0 Media Card Reader 25 SATA 3 0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 26 SATA 3 0 SATA5 light blue Any SATA Device other than the Primary Hard Drive 58 Chapter 5 Rem...

Page 71: ... 32 GB mSATA drive 719566 001 32 GB mSATA drive 2 5 inch 686616 001 When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0 Connect secondary hard drives and optical drives to any of the light blue SATA connectors on the system board labeled SATA1 SATA2 SATA3 and SATA5 Connect ...

Page 72: ...are required for 3 5 inch hard drives installed in the 3 5 inch hard drive bays The 6 32 standard guide screws are required for a USB 3 0 media card reader installed in the 3 5 inch optional drive bay M3 metric guide screws for 5 25 inch optical drives and M3 isolation mounting guide screws for 2 5 inch hard drives are not provided If you are replacing a drive remove the guide screws from the old ...

Page 73: ...ds temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Drive positions 1 5 25 inch half height drive bay 2 Slim optical drive bay 3 3 5 inch drive bay for optional drive such as a media card reader 4 Primary 3 5 inch inte...

Page 74: ...N When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5 Press down on the green drivelock mechanism 1 and slide the drive from the drive bay 2 Installing a 5 25 inch drive NOTE HP does not offer a 5 25 inch optical drive for this computer model A 5 25 inch optical drive can be purchased through a third party vendor 1 Prepare the computer for d...

Page 75: ...four M3 metric guide screws from the old drive to the new one CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive 5 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 6 Connect the power cable and data cable to the rear of the optical drive Drives 63 ...

Page 76: ...el before replacing the front bezel Removing a 3 5 inch device CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the front bezel Front bezel on page 47 4 Disconnect the drive cables from the rear of the drive o...

Page 77: ...5 Press the release lever at the rear of the drive away from the drive 1 and slide the drive from the drive bay 2 Drives 65 ...

Page 78: ...ions on page 57 for more information 4 Install 6 32 guide screws in the holes on each side of the drive NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 59 for an illustration of the extra guide screws location When replacing a drive transfer the four 6 32 guide screws from the old drive to the new one 5 Slide the drive into the drive bay making su...

Page 79: ...cal drive CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the front bezel Front bezel on page 47 4 Disconnect the power cable and data cable from the back of the drive CAUTION When removing the cables pull th...

Page 80: ... bezel blank remove the bezel blank See System board connections on page 57 for more information 4 Before the new optical drive can be used the release latch must be attached a Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure ...

Page 81: ...he rear of the optical drive 7 Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board NOTE Refer to System board connections on page 57 for an illustration of the system board drive connectors 8 Replace the front bezel NOTE An optional bezel trim piece that surrounds the front of the slim optical drive is available from HP Install the bezel trim pie...

Page 82: ...rd drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Disconnect the power cable 1 and data cable 2 from the back of the hard drive 70 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 83: ...ay 2 5 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive Installing a 3 5 inch or 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 Drives 71 ...

Page 84: ...not provided on the chassis but can be purchased from HP Refer to Drives on page 59 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one If you are installing a 3 5 inch hard drive install four silver and blue 6 32 isolation mounting guide screws two on each side of the drive If you ...

Page 85: ...xample shown below Slide the drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive Drives 73 ...

Page 86: ... guide screws in the adapter bracket two on each side of the bracket 4 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 74 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 87: ... of the hard drive bays 6 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to one of the light blue SATA connectors Drives 75 ...

Page 88: ...Disconnect the three front I O cables from the following system board connectors FRONT USB MEDIA 3 0 FRONT AUD 5 Remove the Torx T15 screw that secures the assembly to the chassis 1 6 Rotate the right side of the assembly outward 2 7 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis To reinstall the assembly reverse the removal procedur...

Page 89: ...32749 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the front bezel Front bezel on page 47 4 Disconnect the cable from the system board connector labeled PB LED Power switch LED assembly 77 ...

Page 90: ...t secures the assembly to the chassis 6 Rotate the assembly downward to remove it from the chassis 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis 78 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 91: ...r for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may requi...

Page 92: ...CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 80 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 93: ...el on page 45 3 Remove the fan sink Fan sink on page 79 4 Rotate the locking lever to its full open position 1 5 Raise and rotate the microprocessor retainer to its fully open position 2 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be ...

Page 94: ...45330 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Disconnect the speaker wire from the system board connector labeled SPKR 1 4 From the inside of the chassis remove the Torx T15 screw 2 that secures the speaker to the front of the chassis 5 Rotate the top of the speaker downward 3 and then remove it from the ...

Page 95: ...he key to access the internal computer components in any of the following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order ...

Page 96: ...ews the lock may fall into the computer Hold the lock while removing the screws to avoid damaging the lock or internal components 4 From the inside of the chassis disconnect the cable 1 from the system board connector labeled HLOCK 5 Remove the solenoid lock from the chassis 2 To install the solenoid lock reverse the removal procedure 84 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 97: ...oles and install both security screws Plug the connector into the system board connector Insert the cable into the clip on the back of the system board USB port Install the clip if necessary NOTE If both the hood lock and hood sensor are installed make sure the hood sensor cable is under the hood lock cable in the clip Smart Cover Lock solenoid lock 85 ...

Page 98: ...age 44 2 Remove the access panel Access panel on page 45 3 Disconnect the cable from the system board connector labeled HSENSE 1 4 Using a tool remove the sensor from the slot by pushing it into the computer to remove it 2 To install the hood sensor reverse the removal procedure 86 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 99: ...ssembly on page 44 2 Remove the access panel Access panel on page 45 3 From the outside rear side of the chassis remove the three silver Phillips screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Fan 87 ...

Page 100: ...5 Lift the fan out of the chassis 2 To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer 88 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 101: ...cient 702453 001 Power supply 320W 702454 001 Power supply HV 320W 707906 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Disconnect the power cables from the following system board connectors PWR PWRCPU PWRCMD Power supply 89 ...

Page 102: ...om the outside rear of the chassis remove the four silver Torx T15 screws that connect the power supply to the chassis 6 Press the tab 1 on the base pan in front of the power supply that holds it in place 90 Chapter 5 Removal and replacement procedures Tower TWR ...

Page 103: ...nt of the computer 2 rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 To install the power supply reverse the removal procedure Power supply 91 ...

Page 104: ...isassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 50 Expansion cards Expansion cards on page 53 Fan sink Fan sink on page 79 Processor Processor on page 81 4 Dis...

Page 105: ...e the system board toward the front of the computer to disengage the I O panel and then lift the system board out of the computer 2 When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS System board a...

Page 106: ...s from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outle...

Page 107: ...anel 732760 001 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 To install the access panel reverse the removal procedure Access panel 95 ...

Page 108: ...r for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure 96 Chapter 6 Removal and replacement procedures Small Form Factor SFF ...

Page 109: ...re the computer for disassembly Preparation for disassembly on page 94 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 95 4 Remove the front bezel Front bezel on page 96 5 Remove one of the five silver 6 32 standard screws located on top of the drive cage Front bezel security 97 ...

Page 110: ...6 Install the security screw through the middle front bezel release tab to secure the front bezel in place 98 Chapter 6 Removal and replacement procedures Small Form Factor SFF ...

Page 111: ...n the five retaining tabs 1 and pull the blank off the front bezel 2 To remove a slim optical drive bezel blank press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 3 and slide the bezel blank back and to the right to remove it 4 4 Replace the front bezel NOTE After removing the slim optical drive bezel blank and installing a slim optical drive ...

Page 112: ... 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR de...

Page 113: ...hree 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait appr...

Page 114: ...e memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM sockets on page 100 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules The computer should automatically recogni...

Page 115: ...lot that is downshifted to a x4 slot NOTE The PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 To remove replace or add an expansion card 1 Prepare the computer for disasse...

Page 116: ...r or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis 104 Chapter 6 Removal and replacement procedures...

Page 117: ... the card against the other components c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scr...

Page 118: ...on socket on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 10 Rotate the slot...

Page 119: ... white Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Parallel Port PAR black Parallel Port 6 Serial Port COMB black Serial Port 7 Hood Lock HLCK black Hood Lock 8 Hood Sensor HSENSE white Hood Sensor 9 Battery BAT black Battery 10 DIMM4 Channel A DIMM4 white Memory Module 11 DIMM3 Ch...

Page 120: ...es DVD RW drive 657958 001 DVD ROM drive 608394 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Hard drives 2 TB 7200 rpm hard drive 616608 001 1 TB hard drive hybrid SSD 2 5 inch hard drive 724937 001 1 TB 10000 rpm hard drive 719106 001 1 TB 7200 rpm hard drive 613202 001 750 GB 7200 rpm 2 5 inch hard drive hybrid SSD 2 5 inch hard drive 719105 001 500 GB 10000 rpm hard drive 683923 001 500 GB ...

Page 121: ... the first connector routed to the 3 5 inch hard drive bay and the second connector routed to the 2 5 inch hard drive bay You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided four extra 6 32 standard guide screws installed on the top of the drive bay The 6 32 standard guide screws are required for a media card reader or a seco...

Page 122: ... hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Drive positions 1 Slim optical drive bay 2 3 5 inch internal hard drive bay 3 3 5 inch drive bay for optional drives media card reader shown 4 2 5...

Page 123: ...ccess panel on page 95 3 Remove the front bezel Front bezel on page 96 4 Rotate the drive cage to its upright position 5 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 6 Press inward on the release lever at the rear of the drive 1 and slide the drive out of t...

Page 124: ... 32 guide screws in the holes on each side of the drive NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 108 for an illustration of the extra guide screws location When replacing a drive transfer the four 6 32 guide screws from the old drive to the new one 5 Rotate the drive cage to its upright position 6 Slide the drive into the drive bay making s...

Page 125: ... connector on the system board labeled MEDIA3 0 NOTE Refer to System board connections on page 107 for an illustration of the system board drive connectors 8 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Drives 113 ...

Page 126: ...on page 95 3 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 3 then slide the drive forward and out of the bay through the front bezel 4 CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 114 Chapter 6 Remov...

Page 127: ... more information 5 Before the new optical drive can be used the release latch must be attached a Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the opt...

Page 128: ...rounds the front of the optical drive is available from HP Install the bezel trim piece in the front bezel before installing the front bezel Removing and replacing a 3 5 inch hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassemb...

Page 129: ...1 While pulling the release lever out slide the drive back until it stops then lift the drive up and out of the bay 2 6 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Drives 117 ...

Page 130: ...a cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 9 Replace the access panel 10 If the computer was on a stand replace the stand 11 Reconnect the power cord and turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed 118 Chapter 6 Removal and...

Page 131: ...e and data cable from the back of the hard drive 5 Pull outward on the release lever at the rear of the drive 1 then slide the drive back until it stops and pull it down and out of the drive bay 2 Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel...

Page 132: ... the drive up into the drive bay then slide it forward until it locks in place 7 Connect the power cable and data cable to the back of the hard drive NOTE If the 2 5 inch hard drive is the primary drive connect the data cable to the dark blue SATA connector labeled SATA0 on the system board If it is a secondary drive connect the data cable to one of the light blue SATA connectors on the system boa...

Page 133: ...by three Torx screws outside of the chassis and a release lever inside of the chassis WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly ...

Page 134: ...5 Release the power supply cables from the cable retaining clip under the drive cage 122 Chapter 6 Removal and replacement procedures Small Form Factor SFF ...

Page 135: ... of the chassis press the release button at the front of the power supply 1 8 Slide the power supply forward 2 and then lift it out of the chassis 3 To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned in the clip under the drive cage Power supply 123 ...

Page 136: ... disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Rotate the fan duct upward 4 Pull the duct away from the chassis to disengage the clips on the duct from the chassis To install the fan duct reverse the removal procedure 124 Chapter 6 Removal and replacement procedures Small Form Factor SFF ...

Page 137: ...e following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for th...

Page 138: ...assis 2 To install the solenoid lock reverse the removal procedure Refer to the following image for the location of the slots on the back of the chassis in which to install the solenoid lock When installing insert the top tabs into the top slots and then rotate the lock downward Then install the security screw on the outside of the computer Plug the connector into the system board connector 126 Ch...

Page 139: ...Smart Cover Lock solenoid lock 127 ...

Page 140: ... 2 Remove the access panel Access panel on page 95 3 Disconnect the cable from the system board connector labeled HSENSE 1 4 Using a tool remove the sensor from the slot by pushing it into the computer to remove it 2 To install the hood sensor reverse the removal procedure 128 Chapter 6 Removal and replacement procedures Small Form Factor SFF ...

Page 141: ...Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer Cable routing 129 ...

Page 142: ... the access panel Access panel on page 95 3 Remove the front bezel Front bezel on page 96 4 Rotate the drive cage to its upright position 5 Disconnect the cables from the system board as follows Yellow connector labeled FRONT_USB Black connector labeled MEDIA 3 0 Blue connector labeled FRONT AUD 130 Chapter 6 Removal and replacement procedures Small Form Factor SFF ...

Page 143: ... the chassis 9 Push the assembly into the chassis 3 and remove it from the chassis To install the front I O assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly See Cable routing on page 129 for proper cable placement Fron...

Page 144: ...Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Remove the front bezel Front bezel on page 96 4 Rotate the drive cage to its upright position 5 Disconnect the cable from the system board connector labeled PB LED 132 Chapter 6 Removal and replacement procedures Small Form Factor SFF ...

Page 145: ...the front of the chassis 2 while routing the cable through the hole in the chassis To install the power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly See Cable routing on page 129 for proper cable placement P...

Page 146: ... panel on page 95 3 Remove the front bezel Front bezel on page 96 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board connector labeled SPKR 6 Remove the two Torx screws that secure the speaker to the chassis 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures 134 Chapter 6 Remova...

Page 147: ... Remove the access panel Access panel on page 95 3 Remove the fan duct Fan duct on page 124 4 Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to ...

Page 148: ...acing the system board Make sure to replace the fan duct Failure to install the fan duct may cause the computer to overheat Processor Description Spare part number Intel Core i7 processor includes thermal material 4770 3 4 GHz 8 MB L3 cache 86W 727373 001 Intel Core i5 processors include thermal material 4670 3 4 GHz 6 MB L3 cache 86W 727381 001 4570 3 2 GHz 6 MB L3 cache 86W 727380 001 1 Prepare ...

Page 149: ... irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest sy...

Page 150: ...age 94 2 Remove the access panel Access panel on page 95 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 100 Expansion cards Expansion card on page 103 Fan sink Fan sink on page 135 Processor Processor on page 136 4 Remove the fan duct from the chassis Fan du...

Page 151: ...the system board up and out of the chassis 3 To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS CAUTION When reconnecting the cables it is important that they be positioned correctly System board 139 ...

Page 152: ...puter so that its right side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 140 C...

Page 153: ...s or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged int...

Page 154: ...repare the computer for disassembly Preparation for disassembly on page 141 2 Loosen the thumbscrew on the rear of the computer 1 slide the access panel toward the rear of the computer then lift it off 2 To install the access panel reverse the removal procedure 142 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT ...

Page 155: ...computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure Front bezel 143 ...

Page 156: ...l Access panel on page 142 3 Remove the front bezel Front bezel on page 143 4 Remove the black screw on the front of the chassis behind the bezel The screw is located next to the optical drive and is labeled BEZEL 5 Replace the front bezel 6 Install the security screw through the middle front bezel release tab and into the chassis to secure the front bezel in place 144 Chapter 7 Removal and replac...

Page 157: ...blank 1 Remove the access panel Access panel on page 142 2 Remove the front bezel Front bezel on page 143 3 To remove the bezel blank press inward on the six retaining tabs 1 and pull the blank off the front bezel 2 NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front of th...

Page 158: ... Card for example WLAN card 2 Mini SATA mSATA white Ultra Small SSD 3 Hood Lock HLOCK black Hood Lock 4 SATA 3 0 SATA1 light blue Optical Drive 5 Battery BAT black Battery 6 Power SATA PWR1 white Optical Drive 7 Mobile PCI Express Module MXM black Graphics Card 8 Hood Sensor HSENSE white Hood Sensor 9 USB 3 0 MEDIA 3 0 black SD Media Card Reader 146 Chapter 7 Removal and replacement procedures Ult...

Page 159: ... the system board with up to 16 GB of memory DDR3 SDRAM SODIMMs For proper system operation the SODIMMs must be industry standard 204 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specificat...

Page 160: ...one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B In flex mode the channel populated with the least amount of...

Page 161: ...onents of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic discharge information on page 35 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Prepara...

Page 162: ...sembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Disconnect the fan control cable from the red system board connector labeled CHFAN 1 4 Lift the fan straight up and out of the chassis 2 To install the front fan reverse the removal procedure 150 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT ...

Page 163: ...Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Remove the front bezel Front bezel on page 143 4 Disconnect the cables on the rear of the optical drive 1 push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the front ...

Page 164: ...ly align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive 152 Chapter 7 Removal and replacem...

Page 165: ...rocedures in Access panel on page 142 and Bezel blank on page 145 1 Follow the instructions for removing the optical drive Refer to Removing the optical drive on page 151 2 Attach the release latch to the new optical drive Refer to Preparing the new optical drive on page 152 3 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the cabl...

Page 166: ...nal hard drives Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The 2 5 inch hard drive is enclosed in a carrier under the optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Remove the optical drive Removing ...

Page 167: ...carrier straight up and out of the chassis 6 Remove the four guide screws from the sides of the hard drive carrier 7 Lift the hard drive up to the top of the carrier 1 and slide the drive out of the carrier 2 Hard drive 155 ...

Page 168: ...eaker Description Spare part number Speaker 689384 001 The speaker is secured to the front of the chassis between the fan and the I O ports Remove the screws from the outside and then remove the speaker from the inside 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Remove the front bezel Front bezel on page 143 4 ...

Page 169: ...bs You do not need to disconnect the fan cable from the system board 4 Loosen the four Torx T15 screws that secure the heat sink to the system board and then lift the heat sink from the system board CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor to avoid damage that could require replacing the system board 5...

Page 170: ...ttom of the heat sink and place it in position atop the processor 4 Secure the heat sink to the system board and system board tray with the 4 captive screws CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may req...

Page 171: ...ver to its full open position 1 5 Raise and rotate the microprocessor retainer to its fully open position 2 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board To install the processor reverse the remo...

Page 172: ...tances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit k...

Page 173: ...ar side of the chassis remove the silver security screw that secures the lock to the chassis 4 From the inside of the chassis lift the lock up to gain access to the system board connector Smart Cover Lock solenoid lock 161 ...

Page 174: ...for the location of the slots on the back of the chassis in which to install the lock When installing insert the top tabs into the top slots and then rotate the lock downward Then install the security screw on the outside of the computer Plug the connector into the system board connector 162 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT ...

Page 175: ...Smart Cover Lock solenoid lock 163 ...

Page 176: ...anel Access panel on page 142 3 Remove the optical drive Removing the optical drive on page 151 4 Remove the hard drive Hard drive on page 154 5 Remove the two Torx screws that secure cage to the chassis 1 lift the tab 2 on the cage slide the cage toward the rear of the unit 3 and then pull the cage up and out of the chassis To install the drive cage reverse the removal procedures 164 Chapter 7 Re...

Page 177: ...Remove the drive cage Drive cage on page 164 6 Remove the optical drive Removing the optical drive on page 151 7 Unplug the hood sensor cable from the white system board connector labeled HSENSE 1 and remove the cable from the white clip mounted on the inside chassis wall 2 8 Slide the hood sensor into the chassis to remove it from its slot 3 Disengaging the hood sensor from the chassis may requir...

Page 178: ...ccess panel on page 142 3 Remove the front bezel Front bezel on page 143 4 Remove the optical drive Removing the optical drive on page 151 5 Remove the hard drive Hard drive on page 154 6 Remove the drive cage Drive cage on page 164 7 Disconnect the cable from the system board connector labeled MEDIA 8 On the outside of the chassis remove the one Torx screw that secures the card reader to the chas...

Page 179: ...9 Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis To install the card reader reverse the removal procedure Card reader 167 ...

Page 180: ...d drive on page 154 5 Remove the drive cage Drive cage on page 164 6 Disconnect the two antenna cables from the connectors on the module 1 7 Remove the two Phillips screws 2 that secure the module to the system board 8 Lift the module to a 45 degree angle and then remove the module from the connector by pulling it away at an angle 3 To install the WLAN module reverse the removal procedure Make sur...

Page 181: ...rive Hard drive on page 154 5 Remove the drive cage Drive cage on page 164 6 Remove the two Torx T8 screws 1 that secure the graphics board to the system board rotate the board upward to a 45 degree angle 2 and the pull it away from the system board connector and out of the computer 3 NOTE Graphics card appearance may vary To install the graphics board reverse the removal procedure If you need to ...

Page 182: ...Remove the drive cage Drive cage on page 164 7 Disconnect the power switch cable from the system board connector labeled PB LED 8 Remove the power switch cable from atop the front I O bracket 9 From the front of the computer press down or squeeze on the top on the power switch 1 and then rotate it down 2 to disengage it from the chassis 10 Pull the power switch and cable assembly out through the h...

Page 183: ...ss panel Access panel on page 142 3 Remove the memory modules Memory on page 147 4 Remove the front fan Front fan on page 150 5 Remove the optical drive Removing the optical drive on page 151 6 Remove the hard drive Hard drive on page 154 7 Remove the drive cage Drive cage on page 164 8 Remove the heat sink Heat sink on page 157 9 Disconnect the rear fan cable from the system board 10 Remove the p...

Page 184: ...hassis to remove it 2 13 Remove the three remaining Torx T15 screws that secure the system board to the chassis 14 Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis 1 172 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT ...

Page 185: ...d to the rear right corner of the chassis You must remove the system board before you can remove the rear fan 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Remove the optical drive Removing the optical drive on page 151 4 Remove the front fan Front fan on page 150 5 Remove the hard drive Hard drive on page 154 6 ...

Page 186: ...nnas are secured to chassis one on the front one on the back You must remove all other components to remove the antennas 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Remove the optical drive Removing the optical drive on page 151 4 Remove the front fan Front fan on page 150 5 Remove the hard drive Hard drive on ...

Page 187: ... board on page 171 9 Remove the rear fan Rear fan on page 173 10 To remove the front antenna from the inside of the front of the chassis remove the antenna from the clips built into the base pan 11 From the outside of the front of the chassis remove the two Torx T8 screws 1 that secure the antenna to the chassis Antennas 175 ...

Page 188: ...pull the antenna out of the hole it routes through 3 13 To remove the rear antenna from the inside of the front of the chassis remove the antenna from the plastic clips attached to the side of the chassis 176 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT ...

Page 189: ...e of the rear of the chassis remove the two Torx T8 screws that secure the antenna to the chassis 15 Pull the antenna through the hole it routes through To install the rear fan reverse the removal procedure Antennas 177 ...

Page 190: ...s long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Orient the computer so that its left side is facing down and place the computer firmly down into the stand 6 Reconnect the external equipment plug the power cord into a power outlet and turn the computer on NOTE Ensure at least 10 2 centimeters 4 ...

Page 191: ... you can install an optional cable lock to the chassis that locks the port cover and secures the computer The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever back towards the port cover opening 1 then slide the cover to the left and off the computer 2 Power supply external The USDT chassis uses an external power supply ...

Page 192: ...r On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system i...

Page 193: ...propriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To re...

Page 194: ...and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration setting...

Page 195: ...ontrolled storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware version serial number connector color CD ROM Model firmware version serial number connector color not included for USB CD ROM SMART ATA disks only Diskette Model and firmware version NOTE Displays for USB diskette drives Computer Se...

Page 196: ...a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked...

Page 197: ...the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured s...

Page 198: ...enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the compute...

Page 199: ...sk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MB...

Page 200: ...res Embedded Security Device Support Virtualization Technology Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave ...

Page 201: ...ccessfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot Configuration This is a feature of Windows 8 Legacy Support Enable Disable Allows you to turn off all legacy suppor...

Page 202: ...rmal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Unique Sleep State Blink Rates Enable Disable Thi...

Page 203: ...ot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Contro...

Page 204: ...ed Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous st...

Page 205: ...system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the net...

Page 206: ...rmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and wou...

Page 207: ...fety Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 180 for more information Check the Power LED on the fron...

Page 208: ... of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its origi...

Page 209: ...computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 220 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed a...

Page 210: ...d to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC...

Page 211: ...rs are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically a...

Page 212: ... tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and th...

Page 213: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Page 214: ...er LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling f...

Page 215: ...evice is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Repla...

Page 216: ...t Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connect...

Page 217: ...e the system 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA con...

Page 218: ...dix A POST error messages on page 236 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Solution Program in use has stopped responding to commands 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power b...

Page 219: ...k tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that preve...

Page 220: ... not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the c...

Page 221: ...ower button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a differe...

Page 222: ... Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop...

Page 223: ...he picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent...

Page 224: ...try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Pre...

Page 225: ...ock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cau...

Page 226: ...hat the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear audio jack ...

Page 227: ...be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the head...

Page 228: ...device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct prin...

Page 229: ...er driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving pri...

Page 230: ... by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in S...

Page 231: ...e keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state ...

Page 232: ...al device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configura...

Page 233: ...lve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat ins...

Page 234: ...fter fifth iteration but LEDs continue flashing Cause Solution Bad option card 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the foll...

Page 235: ...e network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to th...

Page 236: ...r is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and the...

Page 237: ...twork drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Contro...

Page 238: ...onnect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider S...

Page 239: ...w memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules...

Page 240: ...ke sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Resea...

Page 241: ... not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 220 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause...

Page 242: ... media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for th...

Page 243: ...d to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change bo...

Page 244: ...USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Soluti...

Page 245: ...ific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing ...

Page 246: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages o...

Page 247: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Page 248: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Page 249: ...page 249 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the i...

Page 250: ...dded test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory soc...

Page 251: ...S See Appendix B Password security and resetting CMOS on page 249 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU...

Page 252: ...play cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front...

Page 253: ...Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 an...

Page 254: ... the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was ...

Page 255: ...and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated M...

Page 256: ...MT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the err...

Page 257: ...pplied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel L...

Page 258: ... processor 1 Check to see that the processor is present 2 Reseat the processor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded OR The incorrect external power supply adapter is being used on the USDT 1 Open the hood and ensure the 4 or 6 wire power...

Page 259: ...wer LED flashes seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Inva...

Page 260: ...on Press and hold the power button for less than 4 seconds If the hard drive LED turns white the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds...

Page 261: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 262: ...cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before...

Page 263: ...rsonal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static elect...

Page 264: ...lustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup ...

Page 265: ...ced Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule sup...

Page 266: ... device 1 Go to http www hp com 2 Click the Support Drivers link 3 Select the Drivers Software tab 4 Enter the product name in the text box and click Search 5 Select your specific computer model 6 Select your operating system 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download incl...

Page 267: ...ng state or even back to the original factory state all with simple steps This section provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then s...

Page 268: ...specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating spe...

Page 269: ...ing up data to another drive See Using Windows 8 Refresh on page 257 If you want to reset your computer to its original state Windows Reset provides an easy way to remove all personal data apps and settings and reinstall Windows The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinst...

Page 270: ... use the Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 260 3 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboar...

Page 271: ...the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Reset 8 Follow the on screen instructions to continue Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously create...

Page 272: ...ave installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the...

Page 273: ...by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more informa...

Page 274: ...c to try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is length...

Page 275: ...e recovery discs using HP Recovery Disc Creator The recovery discs allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs speci...

Page 276: ...taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE Windows includes the User Ac...

Page 277: ...t included with the computer NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 264 You must choose one of the following methods to perform a System Recovery Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software...

Page 278: ...l devices and then turn the computer back on System Recovery when Windows is not responding CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all periphera...

Page 279: ...o select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 If you are prompted to insert the next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs sel...

Page 280: ...tical drive before the Windows operating system loads NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard ke...

Page 281: ...ptional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP...

Page 282: ...n positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until t...

Page 283: ...he following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 271 ...

Page 284: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 285: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 286: ...vel no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Freq...

Page 287: ...1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Ra...

Page 288: ...he upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 28 C 82 4 F max wet bulb Nonoperating 38 7 C 101 66 F max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3 048 m 9 144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 9...

Page 289: ...ting options Full Boot 236 Quick Boot 236 C cable lock spare part number 17 20 24 27 31 34 cable management 43 cable pinouts SATA data 43 card reader USDT removal and replacement 166 USDT spare part number 166 cautions AC power 35 cables 41 cooling fan 40 electrostatic discharge 35 keyboard cleaning 40 keyboard keys 40 CD ROM or DVD problems 229 chasis types illustrated 35 chassis fan TWR spare pa...

Page 290: ...mber 143 USDT spare part number 29 34 front fan USDT removal and replacement 150 USDT spare part number 150 front I O assembly SFF removal and replacement 130 SFF spare part number 130 SFF spare part number 23 28 TWR spare part number 76 TWR spare part number 16 21 USDT spare part number 31 front panel components SFF 4 TWR 3 USDT 5 front panel problems 232 front USB panel TWR removal and replaceme...

Page 291: ...ing system media Windows 8 260 optical disc drive mounting cage USDT spare part number 31 34 164 optical drive problems 229 spare part numbers 18 20 25 26 27 32 33 USDT installation 153 USDT release latch attachment 152 USDT removal 151 USDT spare part number 151 optical drive 5 25 inch TWR installation 62 TWR removal 62 optical drive slim SFF installation 115 SFF removal 114 TWR installation 68 T...

Page 292: ...mbly 77 TWR processor 81 TWR solenoid lock 83 TWR speaker 82 TWR system board 92 USDT access panel 142 USDT card reader 166 USDT front bezel 143 USDT front fan 150 USDT graphics board 169 USDT heat sink 157 USDT hood sensor 165 USDT optical drive rail 164 USDT power switch 170 USDT processor 159 USDT rear fan 173 174 USDT Smart Cover Lock 160 USDT solenoid lock 160 USDT speaker 156 USDT system boa...

Page 293: ...pare part number 125 SFF spare part number 24 spare part number 28 TWR removal and replacement 83 86 TWR spare part number 83 TWR spare part number 17 19 USDT removal and replacement 160 USDT spare part number 160 solid state drive spare part number 18 25 32 spare part number tamper resistant wrench 41 Torx T 15 screwdriver 41 speaker SFF removal and replacement 134 SFF spare part number 134 SFF s...

Page 294: ...31 front bezel removal and replacement 143 front bezel spare part number 29 34 front fan removal and replacement 150 front I O panel spare part number 31 graphics board removal and replacement 169 heat sink removal and replacement 157 heat sink spare part number 31 hood sensor removal and replacement 165 optical disc drive mounting cage spare part number 31 optical drive cable connector spare part...

Page 295: ...g system media creating 263 Windows 8 backup and restore 255 Driver Recovery media 260 f11 recovery 257 hard drive recovery 257 operating system DVD 260 recovery partition 257 restoring the hard drive 257 WLAN module USDT removal and replacement 168 USDT spare part number 168 Index 283 ...

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