HP E14 G4 Maintenance And Service Manual Download Page 3

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Table of Contents

Getting started ............................................................................................................................................................. 1

Important safety information ................................................................................................................................ 1

Important service information and precautions .................................................................................................... 1

RoHS (2002/95/EC) requirements .......................................................................................................................... 2

General descriptions .............................................................................................................................................. 2

Firmware updates .................................................................................................................................................. 2

Before returning the repaired product to the customer ....................................................................................... 2

Monitor features ........................................................................................................................................................... 3

Features ................................................................................................................................................................. 3

Side connector components ................................................................................................................................... 4

Side controls .......................................................................................................................................................... 5

Locating the serial number and product number .................................................................................................. 6

Illustrated parts catalog .............................................................................................................................................. 7

How to order parts ................................................................................................................................................. 8

Removal and replacement procedures ........................................................................................................................ 9

Preparation for disassembly .................................................................................................................................. 9

RC ............................................................................................................................................................................ 9

Connector repair .................................................................................................................................................. 11

USB-C connector P201, P301 ................................................................................................................... 12

Function test ........................................................................................................................................................ 12

Support and troubleshooting .............................................................................................................................. 13

Index ..................................................................................................................................................................... 15

Summary of Contents for E14 G4

Page 1: ...Maintenance and Service Guide E14 G4 model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Page 2: ...d States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Fir...

Page 3: ... the repaired product to the customer 2 2 Monitor features 3 Features 3 Side connector components 4 Side controls 5 Locating the serial number and product number 6 3 Illustrated parts catalog 7 How to order parts 8 4 Removal and replacement procedures 9 Preparation for disassembly 9 RC 9 Connector repair 11 USB C connector P201 P301 12 Function test 12 Function test 12 Support and troubleshooting ...

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Page 5: ...opening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or disposal Thi...

Page 6: ...tance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the original...

Page 7: ...and video inputs with USB type c cable provided Integrated adjustable stand for multiple viewing angles Plug and play capability if supported by your operating system On Screen Display OSD adjustments in several languages for easy setup and screen optimization Energy saver feature to meet requirements for reduced power consumption Fabric carrying case to protect screen from scratches included NOTE...

Page 8: ...e this illustration and table Front of monitor showing location of side connectors Table 1 1 Front components and their descriptions Component Function A USB type c connector Connects the USB type c cable to the monitor B USB type c connector Connects the USB type c cable to the monitor ...

Page 9: ...just brightness Plus If the OSD menu is open press to navigate forward through the OSD menu and increase adjustment levels 3 Color Minus Color If the OSD menu is inactive press to activate the Color to adjust color Minus If the OSD menu is open press to navigate backward through the OSD menu and decrease adjustment levels 4 Next Active Input Exit Next Active Input If the OSD menu is inactive press...

Page 10: ...r and product number are located on the back of the monitor You may need these numbers when contacting HP about the monitor model Label Location on Stand Base For worldwide models Spec Barcode Label for WW Region For India models Spec Barcode Label for India Region ...

Page 11: ...losion Item Description Qty 1 ASSY FRONT BEZEL E14 1 2 ASSY PANEL 1 3 TAPE 190X6X0 65 PANEL E14 2 4 SCREW I CROSS M1 6X2 5 BLACK ZN 9 5 SCREW I CROSS M2 2 BLACK ZN 1 6 ASSY CHASSIS E14 1 7 PCBA IF KP BD 1 8 ASSY REAR COVER E14 6 9 3CREW I CROSS M2 3 BLACK ZN 1 10 ASSY STAND E14 1 11 HINGE CAP_L E14 1 12 HINGE CAP_R 1 ...

Page 12: ...stributer part number USB C P201 P301 RS 910 8544 NOTE The connector may need to be modified to meet functionality regulatory and safety requirements if it is not an exact match You can purchase cables from the HP part store at https partsurfer hp com Search aspx NOTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go t...

Page 13: ...y 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the following dimensions RC Before removing the RC ...

Page 14: ...f the fixed eDP Cable Separate panel from mechanism 3 Disassemble Chassis Assembly Release all the screws on the chassis and remove the chassis and mylar Disassemble Chassis 4 Disassemble PCB Assembly Release all the screws on the chassis and remove the PCB and eDP cable Disassemble PCB 5 Disassemble side OSD Button and Power button ...

Page 15: ...d Release all the screws on the Stand and remove the Stand Disassemble Stand 8 Disassemble Rear Cover Mylar Peel off all the mylar that fixed on the rear cover Disassemble Rear Cover Mylar Connector repair This procedure includes USB C connectors The connectors are on the main board board part number 790RV1300600H01 ...

Page 16: ... Be sure that it matches the PCB footprint 4 Solder the new component Function test After repair be sure to confirm that all functions are working Function test After repair be sure to confirm that all functions are working Table 4 1 Function test Te st item Operating description Tool used HDMI test Confirm whether image displays and sound plays correctly on the monitor Computer or DVD player DP t...

Page 17: ...f and manually select the input Image appears blurred indistinct or too dark Brightness is too low Open the OSD menu and select Brightness to adjust the brightness scale as needed Check Video Cable is displayed on screen Monitor video cable is disconnected Connect the appropriate video signal cable between the computer and monitor Be sure that the computer power is off while you connect the video ...

Page 18: ...14 OSD lockout function Power Button is Locked is Displayed The monitor s power button is locked Press and hold the power button for 10 seconds to disable the power button lock function ...

Page 19: ...ard removal 15 power button location 5 power connector location 6 power light location 5 precautions 1 preparation for disassembly 12 RC removal 12 rear components 6 removal power board 15 RC 12 xxxx 20 removal and replacement procedures 12 returning to customer 2 RoHS 2002 95 EC requirements 2 safety information 1 serial number location 7 service information 1 spare parts 9 support and troublesho...

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