13 Troubleshooting
HP ProtectTools Security Manager
Short description
Details
Solution
Smart cards and USB
tokens are not available in
Security Manager if
installed after the Security
Manager installation.
In order to use smart cards or USB
tokens in Security Manager, the
supporting software (drivers, PKCS#11
providers, etc.) must be installed prior to
Security Manager installation.
If you already have Security Manager
installed do the following steps after
installing smart card or token supporting
software:
Log on to Password Manager.
In HP ProtectTools Security Manager, click
Password
Manager
, click
Credentials
, and then click
Smart Card
Restart your computer if prompted.
Some application Web
pages create errors that
prevent the user from
performing or completing
tasks.
Some Web-based applications stop
functioning and report errors due to the
disabling functionality pattern of Single
Sign On. For example, an
!
in a yellow
triangle is observed in Internet Explorer,
indicating an error has occurred.
Security Manager Single Sign On does not support all
software Web interfaces. Disable Single Sign On
support for the specific Web page by turning off Single
Sign On support. See complete documentation on
Single Sign On, which is available in the Security
Manager software Help files.
If a specific Single Sign On cannot be disabled for a
given application, call HP technical support and request
3rd-level support through your HP Service contact.
The option to
Browse for
Virtual Token
is not
displayed during the logon
process.
The user cannot move the location of a
registered virtual token in Password
Manager because the option to browse
was removed to reduce security risks.
The browse option was removed because it allowed
non-users to delete and rename files and take control
of Windows.
Domain administrators
cannot change Windows
password even with
authorization.
This happens after a domain
administrator logs on to a domain and
registers the domain identity with
Password Manager using an account
with Administrator's rights on the domain
and the local PC. When the domain
administrator attempts to change the
Windows password from Password
Manager, the administrator gets an error
logon failure:
User account restriction
.
Password Manager cannot change a domain user's
account password through
Change Windows
password
. Security Manager can only change the local
PC account passwords. The domain user can change
his/her password through the
Change password
option of
Windows security
, but, since the domain
user does not have a physical account on the local PC,
Password Manager can only change the password
used to log on.
Password Manager has
incompatibility issues with
Corel WordPerfect 12
password GINA.
If the user logs on to Password Manager,
creates a document in WordPerfect, and
saves with password protection,
Password Manager cannot detect or
recognize, either manually or
automatically, the password GINA.
HP is researching a workaround for future product
enhancements.
HP ProtectTools Security Manager
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