HP Compaq Businessdc7600, Service & Reference Manual

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D–8 390742-001 Service Reference Guide, dc7600
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem Cause Solution
Hard drive error occurs. Hard disk has bad
sectors or has failed. Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
In Windows XP, right-click
Start ,
click Explore , and select a drive.
Select File > Properties > Tools .
Under Error-checking , click
Check Now .
Disk transaction problem. Either the directory
structure is bad or there
is a problem with a file. In Windows XP, right-click Start ,
click Explore , and select a drive.
Select File > Properties > Tools .
Under Error-checking , click
Check Now .
Drive not found (identified). Loose cable. Check cable connections.
The system may not
have automatically
recognized a newly
installed device. 1. Check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
2. If this is a newly installed drive,
enter Setup and try adding a
POST delay under
Advanced
> Power-On .
Drive’s controller is
disabled in Computer
Setup. Run Computer Setup and enable the
SATA controllers in
Storage >
Storage Options .
Drive responds slowly
immediately after
power-up. Run Computer Setup and increase
the POST Delay in
Advanced >
Power-On Options .
Nonsystem disk/NTLDR
missing message System is trying to start
from a non bootable
diskette or USB device. Remove the media from the drive.
System is trying to start
from a damaged hard
drive. 1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.