10
Before You Call HP
Where to Find This Information
Drive series number
The drive’s series number appears on the front of the CD-Writer Music
drive. Example: 7500 Series
Drive firmware version
Drive information, including firmware version, can be found by clicking
on the Start menu on the taskbar, then selecting Programs, HP CD-
Writer Music,
Utilities
,
and Diagnose.
Select the drive and then click
on the Drive Data tab.
The firmware version is listed in the FW Rev
dialog box. Example: Firmware: 1.0
Drive serial number
The CD-Writer drive serial number appears on the underside of the tray
as well as on the main label on the back of the drive.
Computer brand and model
Operating system and version?
Windows 98
Version Number:
Amount of memory installed
Other CD-ROM or DVD-ROM
drives? yes/no
(If yes, list them)
Sound card? yes/no
Type:
Other USB devices? yes/no
Type:
Passed Drive Self-Diagnostics test?
yes/no
Information
(Help on page 10)
For your computer
