3
Solving Installation
Problems
If you need further assistance after reviewing this chapter, call the
appropriate telephone number from the list beginning on page 7.
Things to Try First
Try the following suggestions if the CD-Writer Music does not appear
under Windows Explorer once you have completed the installation. If
the problem persists, see the Troubleshooting section below.
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Make sure the computer is plugged in and that each device has power.
■
Turn off the computer’s power, wait 20 seconds, then turn it on again.
■
Disconnect and then reconnect the CD-Writer Music’s power cable.
This might fix a faulty connection.
■
Disconnect and then reconnect the USB data cable.
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Run the HP CD-DVD Toolbox (only available in English) to get
troubleshooting help. Click the Start button on your taskbar, select
Programs, HP CD-Writer Music, and click HP CD-DVD
Toolbox.
Troubleshooting
Ejecting a Stuck CD.
You can eject a stuck CD even when your drive’s power is off. Use this
procedure only if the normal eject functions do not work!
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Straighten a standard paper clip.
