background image

troubleshooting tips

30

hp digital copier 610 printing and software guide

If your problem persists although all of the conditions above are met, refer 

to the following solutions.

If none of the solutions above solve the problem, you may want to uninstall 

and reinstall the printer software. For more information, see 

uninstall and 

reinstall software

 on page 12.

printing is too slow

Several variables can slow printing performance. For more information, see 

the Troubleshooting chapter in the 

HP Digital Copier 510/610 Reference 

Guide

.

problem

solution

Power light is blinking If the 

On

 light is blinking, the printer is in the 

process of printing. No action is needed. Your HP 

Digital Copier will process the print job as quickly 

as it can.

Ink cartridges need to 

be replaced

If an ink cartridge expires or runs out of ink, it 

needs to be replaced. For more information, see 

Replacing Ink Cartridges in the 

HP Digital Copier 

510/610 Reference Guide

.

Printheads need to be 

replaced

If multiple printheads fail, the printer may stop 

printing. For instructions on replacing printheads, 

see Replacing Printheads in the 

HP Digital Copier 

510/610 Reference Guide

problem

solution

Multiple software 

programs are open

If too many software programs are open, the 

copier/printer cannot print at its normal speed. 

Close all unnecessary software programs, then 

print the document again.

Complex documents, 

graphics, or 

photographs are 

printing

Documents that contain graphics or photographs 

print slower than text documents. To print faster, 

open the Properties dialog box, then select one of 

the following:
• In the Setup tab, select

 PhotoREt

 for photo 

paper printing.

• In the Color tab, select 

Low Memory Mode.

Summary of Contents for C8372A - Digital Copier Printer 610 Color Inkjet

Page 1: ...hp digital copier 610 printing and software guide ...

Page 2: ... Information chapters of this manual and the HP Digital Copier 510 610 Reference Guide It is not lawful in many places to make copies of the following items When in doubt check with a legal representative first Governmental paper or documents Passports Immigration papers Selective service papers Identification badges cards or insignias Governmental stamps Postage stamps Food stamps Checks or draft...

Page 3: ...tures 13 make the hp digital copier the default printer 13 change print settings 14 use the setup tab 15 use the features tab 20 use the color tab 24 use the services tab 24 perform special print jobs 26 stop a print job 28 4 troubleshooting tips 29 printing problems 29 printing is too slow 30 two sided printing problems 31 USB connection problems 32 communication problems 33 problems uninstalling...

Page 4: ... hp digital copier 610 printing and software guide 5 technical information 35 system requirements 35 print specifications 36 paper specifications 37 regulatory information 38 declaration of conformity 39 ...

Page 5: ...ions Before you use this guide be sure to thoroughly read and understand the HP Digital Copier 510 610 Reference Guide which contains information that you need to know about your copier printer before installing the software load paper Following is the basic procedure for loading paper and the guidelines for loading specialty papers for printing only For more information on loading standard paper ...

Page 6: ... paper only works with printing function Continuous banner paper is also known as computer or Z fold paper Before loading banner paper remove all other paper from the upper paper tray and then raise the output tray above the catch on the right side If you use non HP banner paper use 20 lb paper and fan the paper before loading it Verify that the stack of banner paper contains at least five pages C...

Page 7: ...just the paper width and paper length guides against the envelopes being careful not to bend the envelopes as shown Postcards only works with printing function In the upper paper tray insert a stack of postcards with the print side down until it stops Line up the postcards on the right side of the upper paper tray slide the paper width guide up against the left side of the cards and slide the pape...

Page 8: ...510 610 Reference Guide Your HP Digital Copier automatically gives you great printing results with an optical sensor that detects the paper type and size of most popular papers and films However you can also manually select paper settings as follows paper type paper size setting print quality setting Banner papers Banner Letter or A4 Normal Cards User Defined Paper Size if listed sizes are not app...

Page 9: ...omputer before you install the software Connecting to your HP Digital Copier with the USB cable is very simple 1 Before connecting your copier printer with the USB cable follow the instructions on the Digital Copier Setup Poster that came with the copier printer and make a test copy 2 Close all virus protection programs and other software running on your computer 3 With your copier printer powered...

Page 10: ...ating system proceed with either install on Windows 98 Me on page 6 install on Windows 2000 on page 8 or install on Windows XP on page 10 install on Windows 98 Me After you perform steps 1 through 4 in before you install the software on page 5 the Add New Hardware Wizard dialog box appears if your computer is running Windows 98 or Me 1 Insert the CD that came with your copier printer into your com...

Page 11: ...z600b inf file is located click Next to start the installation Wait while Windows copies additional files This may take a few minutes Caution The installation is not complete until the HP Digital Copier Color Series icon appears in the lower right corner of your computer screen This may take several minutes During this time the computer may not appear to be working However the installation will fa...

Page 12: ...pier install on Windows 2000 After you perform steps 1 through 4 in before you install the software on page 5 the following Found New Hardware Wizard dialog box appears if your computer is running Windows 2000 1 Insert the CD that came with your copier printer into your computer s CD ROM drive 2 Click Next in the Found New Hardware Wizard dialog box ...

Page 13: ... not affect the success of the installation 3 Select Search for a suitable driver for my device and click Next 4 Select CD ROM drives and clear all other options 5 Click Next Windows searches until it locates the hpf600p inf file on your CD This may take a few minutes 6 Click Next 7 If the Digital Signature Not Found dialog box appears click Yes to continue the installation Files are copied to you...

Page 14: ...nstallation is complete You are now ready to print from your computer to your HP Digital Copier install on Windows XP After you perform steps 1 through 4 in before you install the software on page 5 one of the following New Hardware Wizard dialog boxes appears if your computer is running Windows XP Note that the only difference between the screens is that the first one installs the DOT 4 USB Print...

Page 15: ...l minutes for Windows XP to install the software During this time the computer may not appear to be working However do not interrupt the installation process 3 One of the following events occur If you have been installing the DOT 4 USB Printing Support another New Hardware Wizard dialog box automatically appears for the installation of the HP Digital Copier Repeat the procedure starting at step 2 ...

Page 16: ...all then reinstall the HP Digital Copier software on your computer 1 Disconnect the USB cable from your HP Digital Copier 2 Close all virus protection programs and other software running on your computer 3 Insert the CD that came with your copier printer into your computer s CD ROM drive 4 Navigate to Start Run then Browse 5 Navigate to your CD ROM drive then locate and double click the file label...

Page 17: ... you want to change print quality print on specific types of paper or film or use special features This chapter contains the following topics make the hp digital copier the default printer change print settings use the setup tab use the features tab use the color tab use the services tab perform special print jobs stop a print job make the hp digital copier the default printer You can set your HP ...

Page 18: ...digital copier color series then select Properties The Printer Properties dialog box appears 3 Change the settings you want and click OK to print the job to change the print settings for all future jobs 1 Choose one of the following methods Click Start point to Settings and then choose Printers For Windows XP navigate from the Start menu to Printers and Faxes If you have a printer icon in the lowe...

Page 19: ...o print color graphics The Best setting prints more slowly than the Normal setting Normal delivers high quality output and is the recommended setting for most of your jobs Normal is the default setting for most paper types Draft produces output faster than the Normal setting and delivers comparable output for text Using Draft also cuts down on the frequency of replacing your ink cartridges because...

Page 20: ...es an image so you can use it for iron on transfers This feature is also useful for transparencies if you want to make notations on the back and erase them later without scratching the original 1 To reverse an image select File Print select hp digital copier color series then click Properties 2 Click the Setup tab 3 In the Orientation area select the Mirror Image check box 4 For paper type select ...

Page 21: ...u cannot change the paper size for additional pages The paper size for additional pages must always be the same size as the first page 7 Click OK select the paper tray Use this feature to specify a paper tray The lower tray option refers to the optional 250 sheet plain paper tray This paper tray is standard equipment with some models and can be purchased as an accessory for all other models To use...

Page 22: ...ic media sensor automatically selects paper type and size for your print job but you can also set your own print settings In Paper Type select the paper type you want for your print job In Paper Size select the paper size you want for your print job For more information see adjust paper settings for printing on page 4 print a photo on photo paper For high quality photo printing we recommend that y...

Page 23: ... printing on page 4 4 In the Paper Size list choose the appropriate paper size 5 Select 2400 x1200dpi 6 Click OK to confirm the setting click OK to close the dialog box and then click OK in your program s Print dialog box scale a document or change its size This feature allows you to scale a document to fit on a different paper size 1 To scale a document for the current print job select File Print...

Page 24: ...Digital Copier When printing two sided pages make sure to use paper that is thick enough so the images do not show through to the other side Some paper types such as transparencies and photo papers have only one printing surface and should not be used for two sided printing Tip To automatically print on both sides of the page you must have a two sided printing accessory installed and activated The...

Page 25: ...ray until all the odd numbered pages are printed Tip If you do not have the two sided printing accessory installed follow the instructions that appear on your screen to complete your print job adjust the ink volume and dry time Ink volume is the amount of ink used on the page drying time is the amount of time that passes before the next print job can begin Both are adjustable The dry time feature ...

Page 26: ...r You can create a poster by printing a single document on multiple pages The HP Digital Copier prints dotted lines to indicate where to trim the pages before taping them together Tip Your HP Digital Copier also provides a way to create a poster with the copier features For more information see the HP Digital Copier 510 610 Reference Guide 1 To print a poster select File Print select hp digital co...

Page 27: ... area print last page first Use the Start Printing from Last Page option to reverse the page order of your print job so you will not be required to reorder your printouts With this option selected the last page of your document will be at the bottom of your printouts This feature is not available with two sided printing enable the hp preview feature You can preview the effect of your changed print...

Page 28: ...the HP Preview feature For more information see enable the hp preview feature on page 23 use the services tab The Services tab contains an icon for the HP Toolbox which contains a number of useful tools to maintain the efficiency of your copier printer The availability of the HP Toolbox tabs and features depends on your operating system All of the following tools in the Services tab with the excep...

Page 29: ...el shows streaking or white lines through any of the colored bars Do not clean printheads unnecessarily this wastes ink and shortens the life of your printheads Tip Although this feature is available in the Services tab we recommend that you use the front panel instead 1 In the Services tab click the Open the HP Toolbox icon 2 In the Device Services tab click Clean the Printheads 3 On the next scr...

Page 30: ...uration tab to activate the following optional functions This tab in not always available to users of Windows 98 and Me since some configurations run these features automatically without user activation Automatic Two Sided Print Module Use to activate or deactivate the two sided printing accessory that allows you to print two sided copies Display Print Settings Confirmation Use to activate or set ...

Page 31: ...you use HP transparency film products with your HP Digital Copier 1 Load the transparency film into the paper tray 2 Select File Print select hp digital copier color series then Properties 3 Click the Setup tab 4 In the Paper Type list point to Transparency Films then click the transparency type For more information see adjust paper settings for printing on page 4 5 If you want to make notations o...

Page 32: ...ital Copier prints any pages it has already started printing and then cancels the rest of the job This can take a few minutes cancel from the front panel Press Cancel Look for the Print cancelled message on your front panel display If it does not appear press Cancel again cancel from the computer Although we recommend that you stop print jobs from the front panel you can also cancel print jobs in ...

Page 33: ...For more information also see the Troubleshooting chapter in the HP Digital Copier 510 610 Reference Guide printing problems Use the following topics to solve problems that are related to the printing functions of your HP Digital Copier If your HP Digital Copier is not printing first verify the following The printer is connected to the power source The cable connections are secure The printer is t...

Page 34: ...k cartridges need to be replaced If an ink cartridge expires or runs out of ink it needs to be replaced For more information see Replacing Ink Cartridges in the HP Digital Copier 510 610 Reference Guide Printheads need to be replaced If multiple printheads fail the printer may stop printing For instructions on replacing printheads see Replacing Printheads in the HP Digital Copier 510 610 Reference...

Page 35: ...mputer s RAM and processor speed For more information see system requirements on page 35 Increase the space on your hard drive If your computer has less than 100 MB available on the hard drive the printer will require more time to process printing jobs Printhead is failing A failing but usable printhead might slow printer performance Print a Self Test Report from the front panel to check whether a...

Page 36: ...f the copier printer is not receiving correct data from another USB device or the hub Connect the copier printer directly to the USB port on the computer conflicting USB cable connections A printing conflict may arise when the copier printer and several USB devices are attached to a hub Use one of the following methods to solve the conflict Connect your copier printer directly to your computer wit...

Page 37: ...ftware from your computer See uninstall and reinstall software on page 12 You cannot reinstall the HP Digital Copier software See uninstall and reinstall software on page 12 The New Hardware Wizard does not identify the HP Digital Copier by name but displays Device Unknown Disregard the notice and continue the installation In the New Hardware Wizard select CD ROM then Next to start the search for ...

Page 38: ... supplies and accessories technical specifications and information regarding support and warranty Printing and Software Guide This guide contains everything you need to know to connect your HP Digital Copier to your computer so you can print from your computer This guide also includes information about print functions and information about installing and uninstallling the software Internet help an...

Page 39: ...ted component minimum Processor Intel Pentium II or Celeron processor or higher Pentium III or higher recommended Operating system Windows 98 Windows 98SE Windows Millennium Windows 2000 Professional requires service pack 2 or higher Windows XP RAM 64MB 128MB or higher recommended Disk space needed for installation 400MB available on hard disk Media 2X CD ROM drive Monitor 800 x 600 SVGA monitor 2...

Page 40: ...nth maximum maximum printing resolution mode maximum printing resolution dpi 2400 x 1200 Black 2400 x 1200 Color 2400 x 1200 Best Black 1200 x 600 1200 x 1200 Color 1200 x 600 1200 x 1200 Normal Black 1200 x 600 1200 x 1200 Color 1200 x 600 1200 x 1200 Draft Black 600 x 600 Color 600 x 600 Using premium photo paper black TrueType text resolution mode black TrueType text resolution dpi Best 1200 x ...

Page 41: ...elope slot 20 to 24 lb 75 to 90 gsm Banners 16 to 24 lb 60 to 90 gsm N A N A Custom media 9 lb 34 gsm Labels N A 30 sheets Transparencies Photo media N A 30 sheets 30 sheets 250 sheet plain paper tray available as an optional accessory on some models Plain paper 16 to 28 lb 60 to 105 gsm 250 sheets N A Maximum capacity Output tray capacity is affected by the type of paper and the amount of ink you...

Page 42: ...ul interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is con...

Page 43: ...610 C8372A Note Models d125xi and cc 610 do not include a fax feature Product options C7309A C7310A and C6437A Conforms to the following product specifications Safety IEC60950 1991 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 A11 IEC 60825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED UL1950 CSA 22 2 No 950 3rd Edn 1995 NOM 019 SCFI 1993 EMC CISPR22 1997 EN55022 1998 Class B CISPR24 1997 EN55024 1998 IE...

Page 44: ...technical information 40 hp digital copier 610 printing and software guide ...

Page 45: ...yscale 24 H help sources of 34 I ink levels 26 ink volume 21 install software 5 12 See also uninstall software reinstall software Windows 2000 8 Windows 98 Me 6 Windows XP 10 iron on transfers 16 L labels load 2 load envelopes 3 paper 1 specialty paper 2 lower paper tray 18 O operating minimums 35 P paper adjust paper settings 4 load 1 orientation 16 photo paper 3 18 specialty 2 specifications 37 ...

Page 46: ...verse print order 23 S saturation 24 scale documents 19 services tab 24 26 setup tab 15 20 software install 5 12 uninstall and reinstall 12 33 specialty paper load 2 specifications 36 speed increase 15 maximum 36 problems with 30 stop print job 28 streaking 25 system requirements 35 T technical information 35 technical support 34 test page 26 Toolbox 24 26 transparencies print 27 trays select 17 t...

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Page 48: ...t the most value from your HP Digital Copier Technical Support Supplies and Ordering Information Project Tips Ways to Enhance Your Product www hp com go copiers 2002 Hewlett Packard Company Printed in the U S A Mexico Germany Singapore or China C8372 90101 C8372 90101 C8372 90101 ...

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