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HP Appliance 4200, Manual

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HP Appliance 4200 Manual Download Page 57

Installing Printers on Clients

Installing Printers on Microsoft Clients (the Microsoft Point and Print feature)
Configuring Printing for UNIX Clients
Troubleshooting the Appliance

Installing printers on each client computer is required in order for clients to be able to print using the
appliance.

Note: Hewlett-Packard recommends verifying installation with one client computer before configuring
more clients. This will confirm operation. It is easier to troubleshoot settings on one client computer than
on many.

Installing Printers on Microsoft Clients (the Microsoft Point and Print
feature)

Use one of the following procedures to install printers on each client computer (this feature is only
supported on an x86 PC running Microsoft Windows 9x, ME, NT, or 2K):

Check the following:

The appliance is installed on the network and properly configured.

❍   

Each client workstation is connected to the network.

❍   

The printers are set up and turned on.

❍   

1.  

On the client workstation, click Tools in Microsoft's Explorer and select "Find… Computer". Enter
the name or IP address of the appliance. Or, find the appliance in the Network Neighborhood.

2.  

Open the Printers folder.

3.  

Right-click on the printer to install.

4.  

Select Install from the drop-down menu.

5.  

For Windows NT and 2000 clients, driver installation is complete. For Windows 95, 98, and ME
clients, a wizard will ask several things (for example, "Do you want to print from DOS", etc.).

6.  

Or, add the printer using the following steps:

Make sure that the appliance is installed and that the printers are set up and turned on. Be sure the
client workstation is connected to the network.

1.  

Installing Printers on Clients

http://albatross.rose.hp.com/~lindsay/pdfs/english/clientprn.htm (1 of 4) [6/22/2001 11:25:57 AM]

Summary of Contents for Appliance 4200

Page 1: ...Microsoft Networking Settings LPD Printers Installing Printers on Clients Backing Up Restoring Resetting Rebooting and Upgrading the Appliance Viewing and Printing Diagnostics from the Web Interface System Messages Troubleshooting Frequently Asked Questions Contacting HP for Support Warranty and Registration Information Table of Contents http albatross rose hp com lindsay pdfs english toc htm 6 22...

Page 2: ...n as Microsoft NT Authentication and Authority is a feature that allows administrators to easily authorize or restrict print administration and services to specific groups or users by using their existing username and password of the NT 4 0 domain An NT domain is a logical grouping of network servers and other computers that share a common security and user account for each user Users log on to th...

Page 3: ...pliance from anywhere on the network using the appliance s web based graphical user interface and a supported browser Product Description The appliance contains a large disk drive for spooling print jobs from clients Print jobs are stored on the disk drive The number of print jobs is only limited by the disk space available on the appliance The appliance provides web accessible printer management ...

Page 4: ...t server vendor Product Updates When new firmware or other device specific support information is available for the appliance the appliance can be notified automatically On the TCP IP page a field Check for print server appliance firmware updates during each web login can be checked to enable this feature If this is checked and new firmware or support information is available the picture of the ap...

Page 5: ...vironmental Specifications Safety Certifications Figure 1 The HP Print Server Appliance 4200 Model Number Product Model number HP Print Server Appliance 4200 J4117A System Requirements The computer printing to the appliance must be running TCP IP and have Microsoft Windows 95 98 NT 2000 or ME or other operating systems running LPD Product Specifications http albatross rose hp com lindsay pdfs engl...

Page 6: ...gapore ACC 8120 8709 South Africa ACQ 8120 6808 Australia New Zealand ABG 8120 6810 Hong Kong AB5 8120 8709 Recommended Power Cords Standard IEC 320 female power cord terminated by male plug appropriate for country of use Supported Clients Clients are networked PCs that submit print jobs to the appliance The appliance can accept print jobs from the following clients Windows 95 Windows 98 Windows N...

Page 7: ...d to prevent unauthorized front panel configuration It also has a web administrator name and password which are required to configure the device or manage printers the default username is admin and the default password is admin Additional web administrator accounts can be added The existing user account information of the NT 4 0 domain name and password is used users or groups of users can be auth...

Page 8: ...th a Simple Signaling cable APC part 940 0020B Acoustic noise 52 dB Electrical Specifications Attribute Specification Power requirements 120 240 VAC at 50 60 Hz Power consumption 100 127 VAC 1 0A 200 240 VAC 75A Power connection IEC 320 Environmental Specifications Attribute Specification Relative humidity 80 percent at 40 degrees C 104 degrees F Temperature Operating 5 degrees Celsius C 41 degree...

Page 9: ...tifications Products comply with IEC 950 1991 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 UL 1950 CSA 950 Product Specifications http albatross rose hp com lindsay pdfs english prodspec htm 5 of 5 6 22 2001 11 25 47 AM ...

Page 10: ...ance and make sure the six items are included in the box 1 Attach its rubber feet for desktop rack shelf or under printer installation For rackmount installation click here 2 Connect the cables and components 3 Configure the IP settings using thefront panel for the first time The IP address can be changed through the web interface if desired 4 Access the web interface 5 Under Network Settings comp...

Page 11: ... complete the other fields on this page Install printers on clients 8 Back up the settings 9 Be sure to register the appliance http www hp com go printappliance_registration 10 Getting Started http albatross rose hp com lindsay pdfs english getstart htm 2 of 2 6 22 2001 11 25 47 AM ...

Page 12: ...nt for proper operation of the appliance This document describes normal and problem LED status displays LED LED Name Description Power LED ON when power is supplied to the appliance and it is turned on Network Activity LED LIT when there is a connection between the appliance and other network devices BLINKS when there is network activity between the appliance and other network devices Disk Activit...

Page 13: ...mation entered at the front panel The following arrow buttons are displayed on the front panel Indicates that the menu can scroll scrolls up scrolls down Indicates that choices can be toggled through Enter and Cancel Buttons Enter Accept changes or begin an operation Cancel changes or end an operation Direction Buttons Up Press this button to return to the previous menu item or step of a procedure...

Page 14: ...ation There are two front panel operations Configuration and Password Press once to begin front panel operations Press again to go to the Change Configuration function Press to go to the Change Password function Setting or Changing the Front Panel Password There are two types of passwords that can be set for the appliance a front panel password one per appliance and an administrator password can b...

Page 15: ...ddress allows the appliance to route print tasks properly If the network does not use Dynamic Host Configuration Protocol DHCP use the front panel of the appliance to manually enter the IP address subnet mask and default gateway To begin configuring the IP address for the appliance press once The following screen is displayed Press again to go to the Change Configuration function Pressing starts t...

Page 16: ...ress entered is valid Configuring the IP Address Using DHCP In DHCP mode the following is displayed Display Action The will appear in the display Press twice to display this message Press Press After a moment the appliance will resume displaying normal operating messages Use the web interface to further configure the appliance Refer back to the Getting Started procedures or refer directly to infor...

Page 17: ...he appliance in the indentation provided Press each foot firmly into place 2 Turn the appliance over so it rests on its rubber feet 3 Locate the appliance for easy access to a power source and network connection It may be located on any solid surface in a rack shelf or under a printer 4 Connect cables 5 Rackmount Installation The appliance may be rack mounted into industry standard instrument comp...

Page 18: ...jack on the back of the appliance see Figure 1 number 2 1 Connect the other end of the network cable to a network port 2 If using an APC uninterruptible power supply UPS connect a Simple Signaling cable from the UPS to the DB 9 serial port on the back of the appliance Note The Simple Signaling cable is not included with the appliance or with the APC UPS This cable can be ordered from APC APC part ...

Page 19: ...installation the IP address for the appliance can now be configured Refer back to the Getting Started procedures or refer directly to information about configuring IP addresses Hardware Installation http albatross rose hp com lindsay pdfs english hwinst htm 3 of 3 6 22 2001 11 25 49 AM ...

Page 20: ...ter with update version SP1 Accessing the Web Interface Follow these steps to access the web interface Open the web browser 1 In the Location field Netscape Navigator or Address field Microsoft Internet Explorer enter the IP address of the appliance as displayed on the front panel liquid crystal display LCD for example http 10 1 2 3 Or enter the DNS name of the appliance if the DNS server has been...

Page 21: ...w Page The following information is displayed on the Overview page Print Server Appliance Name Name as entered on the Microsoft Networking Settings page under Network Settings IP Address IP address for the appliance as entered on the TCP IP page under Network Settings MAC Address Hardware address for the appliance Serial Number Serial number for the appliance Firmware revision Firmware revision nu...

Page 22: ...ple 1 1 1999 and 12 25 2001 Time Enter the time in the format hh mm ss The seconds and leading zeroes may be omitted For example 5 35 and 12 00 00 AM PM Use the drop down box to select AM or PM The 24 hour time format is not supported Time Zone Select the appropriate time zone from the drop down box Click Cancel to keep the time and date at their previous values or click Apply to set the date and ...

Page 23: ...ed administration is sent over the network in clear text it should be different from the one used for the NT domain Note The administrator account name and password are not related to the front panel password of the appliance which is set and changed through the front panel Using Native NT Tools for Administration When NT domain authentication is enabled and the name of one of the appliance admini...

Page 24: ...l be displayed Delete Available when there is more than one administrator account After an administrator account has been added click the icon for that account to delete it To delete an administrator account follow these steps Log on to the web interface 1 On the menu under General click Administrator Accounts 2 Click Delete next to the administrator account to delete Two confirmation messages are...

Page 25: ...s admin for the username and admin for the password 1 On the menu under General click Administrator Accounts The Administrator Accounts page is displayed 2 Adding an Administrator Account Additional administrator accounts can be added on the Add an Administrator page Add an Administrator Page Page Field Names Description Administrator Name Enter the new administrator name must be unique for the ap...

Page 26: ...inistrator to the appliance To add an administrator account follow these steps Log on to the web interface 1 On the menu under General click Administrator Accounts The Administrator Accounts page is displayed 2 Click Add User The Add an Administrator page is displayed 3 Complete the fields as described below 4 Click OK The message Administrator Account Added is displayed 5 Configuring the Administ...

Page 27: ...o change The Administrator Properties page for that account is displayed 3 Type the new password in the New Password field 4 Repeat the password in the Confirm New Password field 5 Click OK The Administrator Accounts page will be displayed 6 Once the administrator account name and password have been changed the current browser session is no longer authenticated Re connect to the appliance using th...

Page 28: ...liance TCP IP Network Settings The TCP IP Network Settings page is accessible under Network Settings on the menu On this page administrators can configure the IP address subnet mask gateway Domain Name Server DNS address DNS Domain Name TCP IP http albatross rose hp com lindsay pdfs english tcpip htm 1 of 3 6 22 2001 11 25 52 AM ...

Page 29: ...not available or if the address of the gateway is unknown enter the same IP address used for the appliance or leave this field blank or empty Domain Name Server DNS Address The DNS enables network resources such as PCs and printers to be specified by by their friendly names instead of their IP addresses In order to use this functionality specify the DNS server by its IP address not by its friendly...

Page 30: ...t is admin for the username and admin for the password 2 Complete the TCP IP Network Settings screen See the description of the fields above for more information 3 Click Apply 4 After this screen has been completed complete the Microsoft Networking Settings page to identify the WINS server address and the Windows NT domain or workgroup For the Windows NT domain security feature complete the other ...

Page 31: ...omain or workgroup enable Microsoft NT Domain security Field Name Description Print Server Appliance Name Enter a name for the appliance The appliance name will be displayed In the Network Neighborhood on each client workstation The Network Neighborhood is visible from Microsoft Windows Explorer On the Overview page in the web interface for the appliance On the front panel of the appliance If the ...

Page 32: ...s NT domain or workgroup this appliance belongs to The appliance will appear under this name in Network Neighborhood Enable NT Domain Authentication Check this box to enable NT domain security for the appliance Uncheck the box to disable NT domain security The default is disabled Domain Membership Status The current status of the appliance s membership in the NT domain Automatically discover NT Do...

Page 33: ... the list Use the Remove button to take a domain controller off the list This is only valid when in manual mode Create account in the NT Domain for this device Check this to create a new computer account for the appliance in the NT domain then enter the domain administrator username and password below Domain Administrator Name A valid administrator s name as stored on the NT Domain Controller Doma...

Page 34: ...username and admin for the password 2 Under Network Settings on the menu select Microsoft Networking Settings See the description of the fields above for more information 3 Complete the Print Server Appliance Name field 4 Complete the WINS Server Address field 5 Complete the Windows NT Domain or Workgroup field 6 Microsoft Networking Settings http albatross rose hp com lindsay pdfs english ntaa ht...

Page 35: ...nment of permissions are on a per printer basis Disabling and enabling NT domain security and authority without losing configuration information Setting or changing permissions using the web interface or native NT tools Specifying selected groups that can have one of the following four permission levels for each printer using native NT tools Print print pause and delete your own print jobs Manage ...

Page 36: ...ed administrator accounts and are always accessible through the web interface Granting Access or Authority to Users and Groups On the Printer Properties Security page assign domain users and or groups appropriate access for that printer The NT Users Groups list box contains all of the group or user names within the selected NT domain Select from this list to grant access to the printer and click A...

Page 37: ...imultaneously print to the same printer regardless of whether a printer driver has been associated with with printer As a default LPD printing is enabled for all hosts Administrators can restrict printing to a certain set of hosts if desired Note The appliance does not process control files for printing options such as number of copies Instead it will pass this information straight through to the ...

Page 38: ... field is only active when Enable LPD printing from specified hosts is selected For example hostname domain com or 1 160 10 240 Specified Hosts Host names permitted to print and manage print jobs using LPD This field is active only when Enable LPD printing from specified hosts is selected Configuring LPD Printing To enable or disable LPD printing follow these steps Log on to the Administrator page...

Page 39: ...nterface This name is displayed in Network Neighborhood as an available printer configured on the appliance The printer name can be up to 79 characters long including alphanumeric characters and the following special characters _ Printer names longer than 12 characters might cause problems with Windows 9x and ME or MS DOS clients Various LPD implementations might also have length restrictions IP A...

Page 40: ...s View print jobs for a specific printer The Print Jobs page will be displayed Delete Printer To delete a printer from the appliance follow these steps Find the printer to delete from the appliance and click on that same line 1 The message Are you sure you want to delete the printer and all of its print jobs is displayed 2 Click OK The selected printer and all of its print jobs will be deleted 3 O...

Page 41: ... with a printer on the appliance HP LaserJet 4 series printers HP LaserJet 5 series printers HP LaserJet 6 series printers HP LaserJet 4000 series printers HP Color LaserJet 4500 series printers HP LaserJet 5000 series printers HP LaserJet 8000 series printers HP Color LaserJet 8500 series printers After the printer has been added to the appliance a new printer driver can be added through Network ...

Page 42: ... has an internal HP JetDirect print server card or is connected to an external single port HP JetDirect print server HP JetDirect 3 port external box Some external HP print servers support more than one printer for example the HP JetDirect 500X For these cases choose which port the printer is connected to Other print server Select this option if the target print server is not an HP JetDirect print...

Page 43: ...nger than 12 characters might cause problems with Windows 9x and ME or MS DOS clients Various LPD implementations might also have length restrictions Printer Description optional Description of the printer Hide this printer in Network Neighborhood Select this option to hide this printer s name in Network Neighborhood for clients This does not prevent the printer from being used just from being dis...

Page 44: ... printer being added Printer Drivers for Windows Point and Print Clients Page Field Names Description Client Printer Driver Displays all printer drivers currently installed on the appliance and highlights the driver currently associated with the specified printer To change the driver for the printer highlight a different driver and click Apply Managing Printers http albatross rose hp com lindsay p...

Page 45: ...ave been associated with printers the configuration should be backed up Viewing and Managing Print Jobs Use the Print Jobs page to view the jobs for a selected printer Print Jobs Page Field Names Description File Name Name of the file s or print job s for this printer User Name of the client user who submitted each print job Size Size of the print job in bytes Managing Printers http albatross rose...

Page 46: ...the menu select Printers 1 Find the appropriate printer and click View Jobs for that same line The Print Jobs page is displayed 2 To delete a print job click on the line for the print job 3 Click refresh to update the page or click OK to return to the Printers page 4 Printer Properties The following tabs are available at the top of the page when Printer Properties is selected for a printer General...

Page 47: ... HP JetDirect 3 port external box Some external HP print servers support more than one printer for example the HP JetDirect 500X For these cases choose which port the printer is connected to Other print server Select this option if the target print server is not an HP JetDirect print server Many print servers will work well with the default selections of Hewlett Packard JetDirect Print Server If h...

Page 48: ...displayed again 5 Printer Properties Drivers Page The Printer Properties Drivers page appears when Printer Properties is selected for a printer and then the Drivers tab at the top of the page is selected The Drivers page displays all printer drivers that are installed on the appliance A different printer driver can be selected in the list of already installed drivers for the specified printer See ...

Page 49: ...s Security page appears when Printer Properties is selected for a printer and then the Security tab at the top of the page is clicked The Security page shows printer security information if NT Domain security is enabled an NT domain is specified on the Microsoft Networking Settings page Note Microsoft Windows 2000 permissions that do not map directly to the four access levels of Windows NT Print M...

Page 50: ...rent Assignments with the level of access indicated To highlight multiple groups users use the Control or Shift key Current Assignments Lists all groups and or users with their access rights Valid access levels are Print print pause and delete your own print jobs Manage Documents print pause and delete other user s print jobs Full Control print pause and delete other user s print jobs delete print...

Page 51: ...nters HP LaserJet 4500 series printers HP LaserJet 5000 series printers HP LaserJet 8000 series printers HP LaserJet 8500 series printers All printer drivers added to the appliance are displayed on the Driver Management page These drivers can also be deleted on this page Driver Management Page Field Name Description Shows installed printer drivers for Specify an operating system to display printer...

Page 52: ...ous HP printer drivers While these will cover most needs other drivers might be required This section discusses the procedure for adding drivers to the appliance The first step is to create a printer on the appliance and the second is to update the driver from a Windows NT or Windows 2000 client After a driver has been added using this procedure the driver will be available to printers subsequentl...

Page 53: ... have already been loaded onto the appliance Once a driver has been loaded onto the appliance it can be associated with any number of printers If the driver for your printer is not listed select the HP LaserJet 4 driver since that will work with the majority of HP LaserJet printers Click Finished after the driver has been chosen Managing Printers http albatross rose hp com lindsay pdfs english pri...

Page 54: ...rhood Browser view of a Printer Once the printer is located right mouse button click on it and select Properties A warning might be displayed if the driver for that printer is not installed on your system Do not install the driver Windows NT 4 0 When the Property page appears select New Driver and follow the dialog that appears Managing Printers http albatross rose hp com lindsay pdfs english prin...

Page 55: ...hood Printer Properties Page Windows 2000 When the Property page appears select the Advanced tab at the top Managing Printers http albatross rose hp com lindsay pdfs english printers htm 17 of 18 6 22 2001 11 25 57 AM ...

Page 56: ...Add Driver Wizard Once the wizard is finished the driver will be loaded onto the appliance and associated with the printer The driver can also be used for any printers created on the appliance Managing Printers http albatross rose hp com lindsay pdfs english printers htm 18 of 18 6 22 2001 11 25 57 AM ...

Page 57: ... the following The appliance is installed on the network and properly configured Each client workstation is connected to the network The printers are set up and turned on 1 On the client workstation click Tools in Microsoft s Explorer and select Find Computer Enter the name or IP address of the appliance Or find the appliance in the Network Neighborhood 2 Open the Printers folder 3 Right click on ...

Page 58: ...ect Other and then specify the remote queue name For the remote queue name on the target printer TEXT must be specified or TEXT2 TEXT3 for multi port JetDirect print servers This must be done even though the target printer is an HP JetDirect device Use the normal print queue when printing jobs that have been formatted with a printer specific page descritpion language such as PDL like PostScript or...

Page 59: ...ct an IP address for the appliance and set up an entry in the etc hosts file on the system running HP UX This is not required if DNS is configured Start the SAM utility as a super user 1 Select Printers Plotters from the Peripheral Devices menu 2 Select LP Spooler 3 Select Printers Plotters from the Printers Plotters menu 4 Select Action from the top menu and then select Add Remote Printer or Plot...

Page 60: ... to be printed To get print queue status type the following at the prompt lpstat printername or on a BSD like system lpq Pprintername where printername is the designated printer Example lpq Pappliance1 2 Installing Printers on Clients http albatross rose hp com lindsay pdfs english clientprn htm 4 of 4 6 22 2001 11 25 57 AM ...

Page 61: ... 1 Click Save Settings to begin the process A File Download window appears 2 At the next screen click Save This File to Disk and click OK A Save As dialog box appears 3 Choose a file name drive and directory to hold the saved configuration 4 Click Save The saved configuration is in binary format and cannot be edited using a text editor 5 Now there is a backup file for the appliance settings can be...

Page 62: ...et to factory defaults through the front panel of the appliance This procedure will reset the appliance to its factory defaults All configuration information will be lost including network settings queues and any firmware upgrades The administrator account name and password will be reset to factory defaults Note If the appliance is reset to factory defaults factory installed drivers will be restor...

Page 63: ...nt jobs currently being de spooled from the appliance to the printers may be restarted automatically once the appliance is ready to function Follow these steps to restart the appliance Under General on the menu click Restart Appliance 1 Click Restart to begin the reboot process 2 Upgrading the Firmware on the Appliance Before installing an upgrade save the current configuration of the appliance us...

Page 64: ...s time ensure that power is not removed from the appliance On the appliance s front panel a series of messages will appear including Shutdown in progress Booting Configuring Verifying Validating Uncompressing Extracting and so on The standard display will appear when the appliance has been restarted 5 When the appliance is ready to function re enter the network address if necessary If no errors oc...

Page 65: ...Information on the Configuration Summary Page Parameter Description Model Name HP Print Server Appliance 4200 Model Number Model number of the appliance Current Firmware Revision Current version of firmware running on this appliance Base Factory Firmware Revision Version of firmware that the appliance would be rolled back to if it was reset to factory defaults BIOS Version Version of the BIOS on t...

Page 66: ...LPD Printing Mode Status of LPD printing checked is enabled or on Specified LPD Hosts List of host names permitted to print and manage print jobs using LPD Printers Information This section consists of two lines The first line lists the printer name the IP address or hostname the remote queue name drivers the printer is bound to the number of print jobs in the queue and the printer status The seco...

Page 67: ... that occurred since the last reboot while attempting to transmit Transmit Packet Dropped Number of packets dropped since the last reboot while attempting to transmit because the receive buffer is full Transmit Packet Overruns Number of packets dropped since the last reboot while attempting to transmit because the receive buffer is full Transmit Collisions Number of attempted transmit packets drop...

Page 68: ...re Settings Date Time Page Message Explanation Remedy Invalid Date The date must be in mm dd yyyy format Retype the date in mm dd yyyy format Invalid Time The time must be entered in the format hh mm ss Retype the time in hh mm ss format The necessary information to set the date and time was not found The date and or time fields are blank Complete both fields and click Apply System Messages http a...

Page 69: ...count name and password changes have been applied Confirmation message Install Upgrade Message Explanation Remedy Please enter a valid path to the upgrade file or click Browse to find the saved upgrade file When attempting to upgrade no upgrade file was specified Type the complete path to the firmware image for example C TEMP UPGRADE HP or click Browse to find the saved firmware image No file was ...

Page 70: ...the format xxx xxx xxx xxx Subnet masks are written as four numbers separated by periods where the first number is between 1 and 255 and the other three numbers are between 0 and 255 Subnet masks must be well formed to match your network Retype the subnet mask in the format xxx xxx xxx xxx Invalid Gateway Address The gateway address must be in the format xxx xxx xxx xxx If the gateway address is u...

Page 71: ...x xxx xxx Invalid Workgroup Name workgroup The workgroup name entered is not valid Retype the workgroup name Invalid Domain Controller Domain controller names must be alphanumeric with no spaces Dashes and periods are acceptable Retype the Domain Controller Name using only alphanumeric characters with no spaces Dashes and periods are acceptable You must specify your domain administrator name and p...

Page 72: ...propriate format For IP addresses xxx xxx xxx xxx where the first number is between 1 and 255 and the other three numbers are between 0 and 255 For hostnames use only alphanumeric characters with no spaces Dashes and periods are acceptable You must specify the remote queue name for this printer When Other print server is selected the Remote Queue Name field must be completed Specify the Remote Que...

Page 73: ...rs you must either delete the printers that use them or associate a different driver with those printers An attempt was made to remove a driver that is currently associated with one or more printers Restore Settings Message Explanation Remedy Please enter a valid path to the configuration file or click Browse to find the saved configuration file When attempting to restore settings no configuration...

Page 74: ...is securely connected the network LED should blink when their is traffic on that network segment A DHCP server could not be found on the network Verify DHCP server configuration 3 The Power On LED is lit but the Network LED does not light The RJ 45 network cables are not connected Securely connect the network cables The cable may be faulty See if another device can communicate on the network using...

Page 75: ... should require no action as they will print after the appliance is powered up again Jobs in the middle of printing will resume printing when the appliance is powered up again Jobs that were not yet spooled need to be resent If print operations do not appear normal new jobs do not spool correctly after the outage then power off the appliance and power it back up again After a power outage or any o...

Page 76: ...onnectivity The source of this problem could be that the appliance s TCP IP configuration is wrong the PC s TCP IP configuration is wrong or a piece of network equipment between the PC and appliance 2 I can t print a test page from the appliance to a printer Incorrect printer IP address or DNS name Verify or correct the IP address Duplicate appliance IP address Verify or correct the IP address Pri...

Page 77: ... although I have done so previously The selected printer may be paused Unpause the printer Wait a moment and then resend the print job which should then be printed successfully Go to the Printers Management Page and see if any print queues have an inordinate number of jobs waiting to be printed If the jobs do not seem to be printing delete a few and try sending a new job If NT Domain Security is e...

Page 78: ... print If Everyone does not have permission to print add it If NT Domain Security is enabled verify that the group Everyone exists in the domain 3 The printer s Property page in Network Neighborhood does not work properly An error message appears whenever a change is accepted The user you are logged in as may not have the appropriate permissions to perform the operation For NT Domain security veri...

Page 79: ...ents cannot print Use the Windows Add Printer wizard at the clients and enter or browse to the new printer name Also delete the client s old printer driver which referred to the previous printer name 7 The status of a print job is Unknown on the Print Jobs page in the web interface Delete the print job and resend it Indicator Lights LEDs There are four indicator lights LEDs on the front of the app...

Page 80: ...d unplugged Verify and replace cord Network LED never blinks Network connection is bad Verify network cable connections replace cable Alert LED remains lit after bootup is completed Critical failure is detected Note the message on LCD front panel Power cycle the unit If the problem persists contact HP Troubleshooting http albatross rose hp com lindsay pdfs english trouble htm 7 of 7 6 22 2001 11 2...

Page 81: ... appliance support bootp or rarp 12 Can the appliance be configured via TELNET 13 What is the limit on the number of jobs that can be spooled 14 How are print jobs sent to the appliance 15 How are print jobs sent from the appliance to the printer 16 Is the appliance compatible with non HP print servers 17 What kind of security does the appliance employ 18 My DHCP server automatically assigned an I...

Page 82: ...ys a good idea to have a backup of the settings and files in case they need to be restored After a power outage or any other improper shutdown the appliance may experience so many errors in its file system that it rebuilds the disk from the default image The printers network configuration and drivers will be not be automatically restored The configuration must be restored manually using the Restor...

Page 83: ... Novell server 10 We use proxies on our networks for web browser traffic Can the appliance be used Yes Web browsers used to interface with the appliance may be easily configured to support this For details see the web browser s documentation 11 Does the appliance support bootp or rarp No But the appliance does support DHCP 12 Can the appliance be configured via TELNET No The configuration methods ...

Page 84: ...find that address You can either print out a printer test page or access the DHCP server to display the scope of Active Leases 19 How do I store new printer drivers on the appliance The appliance comes preloaded with numerous HP printer drivers While these will cover most needs other drivers might be required This section discusses the procedure for adding drivers to the appliance The first step i...

Page 85: ...ve already been loaded onto the appliance Once a driver has been loaded onto the appliance it can be associated with any number of printers If the driver for your printer is not listed select the HP LaserJet 4 driver since that will work with the majority of HP LaserJet printers Click Finished after the driver has been chosen Frequently Asked Questions http albatross rose hp com lindsay pdfs engli...

Page 86: ... Neighborhood Now that the printer has been created you must find the printer in Network Neighborhood from either a Windows NT 4 0 or Windows 2000 system Frequently Asked Questions http albatross rose hp com lindsay pdfs english ts_faqs htm 6 of 9 6 22 2001 11 26 01 AM ...

Page 87: ... warning might be displayed if the driver for that printer is not installed on your system Do not install the driver Windows NT 4 0 When the Property page appears select New Driver and folow the dialog that appears Frequently Asked Questions http albatross rose hp com lindsay pdfs english ts_faqs htm 7 of 9 6 22 2001 11 26 01 AM ...

Page 88: ...d Printer Properties Page Windows 2000 When the Property page appears select the Advanced tab at the top Frequently Asked Questions http albatross rose hp com lindsay pdfs english ts_faqs htm 8 of 9 6 22 2001 11 26 01 AM ...

Page 89: ...dd Driver Wizard Once the wizard is finished the driver will be loaded onto the appliance and associated with the printer The driver can also be used for any printers subsequently created Frequently Asked Questions http albatross rose hp com lindsay pdfs english ts_faqs htm 9 of 9 6 22 2001 11 26 01 AM ...

Page 90: ...liances Customer Support Lists all of the support options offered by HP and contact information such as phone numbers and e mail addresses Warranty and Regulatory Information Includes the product regulatory information and GNU public licenses Trademarks and Copyrights Includes all trademarks and copyrights for the HP Print Server Appliances Contacting HP http albatross rose hp com lindsay pdfs eng...

Page 91: ...riod HP will replace software that does not execute its programming instructions due to such defects 2 You are responsible for restoring any configuration or data In no event will HP or its affiliates subcontractors or suppliers be liable for any of the following damages for loss of data or software restoration damages relating to Customer s procurement of substitute products or services i e cost ...

Page 92: ...DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 10 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT ...

Page 93: ...in an FCC Level B product results in an FCC Level A Composite System as defined in the FCC Rules and Regulations when attached to an Ethernet IEEE 802 3 802 3u or Token Ring IEEE 802 5 network European Community This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Electromagnetic Emissions FCC...

Page 94: ...7 Class A GB 9254 1988 EN 55024 1998 IEC 61000 4 2 1995 EN 61000 4 2 1995 IEC 61000 4 3 1995 EN 61000 4 3 1996 IEC 61000 4 4 1995 EN 61000 4 4 1995 IEC 61000 4 5 1995 EN 61000 4 5 1995 IEC 61000 4 6 1996 EN 61000 4 6 1996 IEC 61000 4 8 1993 EN 61000 4 8 1993 IEC 61000 4 11 1994 EN 61000 4 11 1994 EN61000 3 2 1995 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class A Supplementary Information The produ...

Page 95: ...nd other names of APC products referenced herein are trademarks or registered trademarks of American Power Conversion Corporation UNIX is a registered trademark of The Open Group JetDirect is a registered trademark of Hewlett Packard Company HP UX Release 10 20 and later and HP UX Release 11 00 and later in both 32 and 64 bit configurations on all HP 9000 computers are Open Group UNIX 95 branded p...

Page 96: ... written prior permission CMU DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL CMU BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION ...

Page 97: ...ve copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 2 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 3 Neither the name of the Universi...

Page 98: ...ED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE APACHE GROUP OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRU...

Page 99: ...ction and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software ...

Page 100: ...g the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate ...

Page 101: ...ghts under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 4 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited ...

Page 102: ...new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions...

Page 103: ...on of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line to give the program s name and a brief idea of what it does Copyright C 19yy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2...

Page 104: ...n of the library GPL It is numbered 2 because it goes with version 2 of the ordinary GPL Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public Licenses are intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This license the Library General Public ...

Page 105: ...lic license for some libraries is that they blur the distinction we usually make between modifying or adding to a program and simply using it Linking a program with a library without changing the library is in some sense simply using the library and is analogous to running a utility program or application program However in a textual and legal sense the linked executable is a combined work a deriv...

Page 106: ...this License they are outside its scope The act of running a program using the Library is not restricted and output from such a program is covered only if its contents constitute a work based on the Library independent of the use of the Library in a tool for writing it Whether that is true depends on what the Library does and what the program that uses the Library does You may copy and distribute ...

Page 107: ... the Library or with a work based on the Library on a volume of a storage or distribution medium does not bring the other work under the scope of this License You may opt to apply the terms of the ordinary GNU General Public License instead of this License to a given copy of the Library To do this you must alter all the notices that refer to this License so that they refer to the ordinary GNU Gene...

Page 108: ...the Sections above you may also compile or link a work that uses the Library with the Library to produce a work containing portions of the Library and distribute that work under terms of your choice provided that the terms permit modification of the work for the customer s own use and reverse engineering for debugging such modifications You must give prominent notice with each copy of the work tha...

Page 109: ...rk based on the Library and explaining where to find the accompanying uncombined form of the same work 7 You may not copy modify sublicense link with or distribute the Library except as expressly provided under this License Any attempt otherwise to copy modify sublicense link with or distribute the Library is void and will automatically terminate your rights under this License However parties who ...

Page 110: ... Library under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 12 The Free Software Foundation may publish revised and or new versions of the Library General Public License from...

Page 111: ...stribute and change You can do so by permitting redistribution under these terms or alternatively under the terms of the ordinary General Public License To apply these terms attach the following notices to the library It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer ...

Page 112: ... the names Yoyodyne Inc hereby disclaims all copyright interest in the library Frob a library for tweaking knobs written by James Random Hacker signature of Ty Coon 1 April 1990 Ty Coon President of Vice That s all there is to it Warranty Regulatory and Licensing Information http albatross rose hp com lindsay pdfs english warr_reg htm 22 of 22 6 22 2001 11 26 04 AM ...

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Page 114: ...privacy statement legal notices 1994 2001 hewlett packard company HP User Support Forum Guide http forum support hp com 5050 consumer_index html 2 of 2 6 22 2001 11 26 12 AM ...

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