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9840 Troubleshooting and Recovery

9840 Tape Drive Operations Guide— 429596-002

A- 4

Forcing a Diagnostic Dump (Reset Drive)

Forcing a Diagnostic Dump (Reset Drive) 

This is a RESET operation. It works the same as an initial program load (IPL), but also 
forces a diagnostic dump of the present state of the machine. A forced diagnostic 
dump is usually done in response to an Engineering request to identify drive status at 
any time during drive operation.

Forcing a diagnostic dump resets the drive and writes the dump to the EEPROM. The 
EEPROM can accumulate approximately 12 dumps, depending on compression. 
Dumps remain in the EEPROM until it is full. If  EEPROM lacks sufficient space for an 
additional dump, all previous dumps are erased and only the newest dump remains in 
the EEPROM.

To force an immediate diagnostic dump from the operator panel to the EEPROM:

1. Press the 

Menu

 and 

Unload

 switches for one second to dump present drive status 

from memory to EEPROM. Dump data collection begins when “CHK FFFF” is 
displayed and the 

Power

 indicator begins to flash.

2. Observe the 

Service

 indicator. When the dump data collection is complete, the 

Service

 indicator flashes.

3. The drive automatically performs an IPL and returns to online: The display 

alternates between the corporate ID and FFFF:DmpYY until any normal drive 
activity is started.

Writing the Diagnostic Dump Tape to File 

The dump data on a dump tape can be accessed and read as data. To do so, write-
protect the dump tape and load it into a drive. The drive recognizes the dump tape, but 
because it is write protected, does not go into automatic diagnostic dump operation. 
Instead, it waits for a read command from the host.

To copy the EEPROM dump data to tape:

1. Take the drive to offline.

2. Remove any tape cartridge from the drive.

3. Insert a write-enabled dump tape in a drive: Data is automatically written to the 

tape from the drive EEPROM. While data is copied to the tape, the 

Activity

 

indicator flashes. When the copy is done, the tape ejects.

4. When finished, return the drive to online, or replace as necessary.

Note.

New dumps are appended to earlier dumps already on the tape.

Note.

If the tape is file-protected, operation will not take place and the tape will not eject.

Note.

If “DmpWrFailx” displays (where x = 1 or 2), refer to 

Table 2-4, Operator Panel 

Messages,

 on page 2-7 for instructions on how to handle this error condition.

Summary of Contents for 9840

Page 1: ...d performing labeled tape operations backups and basic troubleshooting This guide also describes installing and configuring the 9840 tape drive for the NonStop NS series server It is written for system operators Product Version N A Supported Release Version Updates RVUs This guide supports G06 11 and all subsequent G series RVUs and H06 03 and all subsequent H series RVUs until otherwise indicated...

Page 2: ...Document History Part Number Product Version Published 429596 001 N A March 2001 429596 002 N A June 2005 ...

Page 3: ...40 Tape Drive in Tape Libraries 1 2 9840 Tape Cartridge Description 1 2 Where to Find More Information 1 4 2 9840 Operator Panel Operator Panel Description 2 1 Operator Panel Switches 2 2 Operator Panel LEDs 2 5 Operator Panel Display 2 7 3 Operating the 9840 Tape Drive Powering On and Performing an IPL on a Tape Drive 3 1 Performing an IPL on the Tape Drive From the Host 3 1 Checking the Status o...

Page 4: ...3 12 Restoring Tape Files to Disk 3 13 Viewing the Contents of a Tape 3 13 Using the BLOCKSIZE Option 3 13 Using the NOUNLOAD Option 3 13 Using BACKUP and RESTORE with Tape Libraries 3 14 Using Multiple Tape Cartridges 3 14 Where to Find More Information 3 15 4 L700 Tape Library Operator Panel 4 2 Indicators 4 3 Buttons 4 3 Display Screens 4 3 Operations Overview 4 13 Library Power Switch 4 13 Tap...

Page 5: ... Using the Menu System B 1 Menu Structure Overview B 1 Examples of Menu Operations Reference B 2 Instructions for Menu Operations B 3 Explanation of the Menu Trees B 3 View SCSI Configuration Status B 5 SCSI Configuration Menu B 8 Drive Operations Menu B 14 Tape Bar Chart Explanation B 17 Examples of Menu Operations B 18 How to enter the Menu system B 18 How to View Drive Configuration of Software...

Page 6: ...e Configuration Menu 4 12 Figure 4 13 Display Information Menu 4 12 Figure 4 14 Library Power Switch Location 4 14 Figure 4 15 Drive Power Switch Location 4 15 Figure 4 16 Removing the CAP Magazine 4 19 Figure 4 17 Opening the Access Doors 4 25 Figure 4 18 Extending the Gripper 4 27 Figure 4 19 Removing the Cartridge from the Hand 4 28 Figure 4 20 Loading a Cartridge into the 9840 Tape Drive 4 29 ...

Page 7: ... C 7 Figure C 8 Rear View of the Fibre Channel to SCSI Router C 8 Tables Table 1 1 9840 Cartridge Capacities 1 2 Table 2 1 Operator Panel Switches 2 3 Table 2 2 Operator Panel LEDs 2 5 Table 2 3 Service and Power LEDs 2 6 Table 2 4 Operator Panel Messages 2 7 Table 4 1 Drive Status Messages 4 16 Table 4 2 CAP Status Messages 4 17 Table 4 3 CTL700 Library Drive Diagnostic Tests 4 22 Table C 1 SCSI ...

Page 8: ...Contents 9840 Tape Drive Operations Guide 429596 002 vi ...

Page 9: ...ing This guide also describes installing and configuring the 9840 tape drive for the NonStop NS series server It is written for system operators Product Version N A Supported Release Version Updates RVUs This guide supports G06 11 and all subsequent G series RVUs and H06 03 and all subsequent H series RVUs until otherwise indicated by its replacement publication Document History New and Changed In...

Page 10: ...What s New in This Manual 9840 Tape Drive Operations Guide 429596 002 viii New and Changed Information ...

Page 11: ...e bars are used to indicate substantive differences between this manual and its preceding version Change bars are vertical rules placed in the right margin of changed portions of text figures tables examples and so on Change bars highlight new or revised information For example The message types specified in the REPORT clause are different in the COBO environment and the Common Run Time Environmen...

Page 12: ...About This Manual 9840 Tape Drive Operations Guide 429596 002 x Change Bar Notation ...

Page 13: ... 10 MB sec High Capacity The 9840 tape drive accepts the STK1R data cartridge When this cartridge is used the amount of data stored on the tape can be up to 20 GB uncompressed Media Durability The STK1R data cartridge can endure 10 000 loads 6 500 long length passes and 80 000 short length passes and a minimum shelf life of 10 years which provides superior media durability and data reliability Dat...

Page 14: ... backup and restore operations Move or retrieve data with simultaneous read or write to each controller transport unit First access to data averages 8 seconds More data storage Each cartridge holds up to 20 GB uncompressed 60 GB with compression Easy migration to present and emerging technologies Flexible Mix media within an automated library Attach additional drives to new or existing libraries 9...

Page 15: ...rtridge Description Figure 1 1 The 9840 Tape Cartridge A Rear view 4 Write protect switch B Front view 5 Finger grips C Bottom view 6 VOLSER label 1 Manufacturer label 7 Media ID human or barcode readable 2 Customer label 8 Media ID machine readable 3 Access door 9 Manufacturer part ID ...

Page 16: ... SCF Reference Manual for the Storage Subsystem HP S series Planning and Configuration Guide HP Guardian User s Guide HP Guardian Disk and Tape Utilities Reference Manual HP 9840 CT9840FC 3 Installation and User s Guide for NonStop Servers STK 9840 Tape Drive User s Reference Manual STK 9840 Tape Drive Product Manual STK 9840 Tape Drive System Product Manual STK 9710 ACS Tape Library Operators Gui...

Page 17: ...el has a ten digit display four push button switches and four indicators Figure 2 1 illustrates the 9840 operator panel 1 Power indicator 2 Activity indicator 3 Clean indicator Operator Panel Description 2 1 Operator Panel Switches 2 2 Operator Panel LEDs 2 5 Operator Panel Display 2 7 Figure 2 1 9840 Operator Panel 1 2 3 4 5 6 7 8 9 10 11 ...

Page 18: ...ad switch 8 Operator display 9 Menu switch 10 Select switch 11 Tape cartridge entry Operator Panel Switches Table 2 1 describes the operator panel switches The Menu and Select switches 9 and 10 are unique to the 9840 design Together they enable you to obtain information about the tape drive or to perform special tape operations such as reformatting tapes ...

Page 19: ...switch is pressed during a write operation the tape drive attempts to write the remaining data before it unloads A display of UnWr xxxx meaning Unwritten Data where xxxx is a fault symptom code means that the attempt failed and some data remains unwritten to tape Pressing the Unload switch again causes the loss of this data For the NonStop servers to save the unwritten data the operator must issue...

Page 20: ...lows you to reconfigure the tape drive or perform special operations Refer to Appendix B 9840 Menu System for more information When in normal operation mode pressing this switch will take you to the Online Offline top menu To make changes in the tape drive configurations or to perform special operations the tape drive must be offline Use the Select switch to change modes The most important Main Me...

Page 21: ...dia errors were detected A preset length of tape passed over the read write heads Service Red Off No error was detected Flashing An error was detected and dump data has been collected to EEPROM Following a successful IPL display alternates between a corporate XXXX DMP x Where XXXX FSC and x number of uncollected dumps in EEPROM Optionally insert dump formatted tape to copy data to the tape The ope...

Page 22: ...ape drive by performing an IPL to see if the problem repeats If the problem repeats collect dump data and or contact your service provider to replace the tape drive Off or flashing Flashing while action takes place Tape drive error automatically resetting the tape drive by performing an IPL again or power on initiated Off or flashing Flashing constantly meaning it does not exit IPL mode Tape drive...

Page 23: ...ct your service provider All other procedures referred to in this table follow the table Table 2 4 Operator Panel Messages Display Probable Cause Recommended Action asterisk A steady asterisk indicates that the tape drive is online but not loaded Operator discretion ASIA DIAG Normal display while tape drive perform IPL Wait for IPL to complete Bank N Bad During boot a section of memory 1 2 3 or 4 ...

Page 24: ...p Reset Drive on page A 4 CodeUpDate The firmware in the tape drive is being updated from the NonStop system operator panel switches are locked No action is necessary CodUpFail1 Unable to read tape Unable to read position on tape Unable to read image on tape Try another tape CodUpFail2 EEPROM bad Try another tape If the problem continues reset the tape drive by performing an IPL If problem persist...

Page 25: ...ble to write dump to tape Unable to position on tape Try another tape ensure tape is formatted for dump DmpWrFail2 No dump to process Force a dump Refer to Forcing a Diagnostic Dump Reset Drive on page A 4 DumpAgain Tape drive detected the same CHK FSC within one minute Refer to DumpAgain Message on page A 3 Exp ClCart Cleaning cartridge is used up Replace the cleaning cartridge FFFF Dmp Y Alterna...

Page 26: ... is necessary Memory Err RAM failed during IPL Reset the tape drive by performing an IPL again If that fails contact your service provider to replace tape drive NT Ready F Non write protected tape is in process of manual unload Wait until unload operation completes NT Ready U Write protected tape is in process of manual unload Wait until operation completes Online The tape drive is operational No ...

Page 27: ... or another corporate distributor Trapped Boot is trapped in a closed loop No action is necessary UnWr FSC Unload switch was pressed while a write was taking place Go to Handling a UnWr xxxx Indication in Appendix A Write Prot Tape drive attempted to write to a write protected tape Change switch on tape cartridge to write enabled Writing The tape drive is in write mode No action is necessary Table...

Page 28: ...9840 Operator Panel 9840 Tape Drive Operations Guide 429596 002 2 12 Operator Panel Display ...

Page 29: ... tape drive powers on automatically to Online if drive is operable and no configuration error occurred The tape drive powers on to Offline if a configuration error occurred The message FIX_CfgErr is displayed Refer to Fix_CfgErr Error on page A 2 Performing an IPL on the Tape Drive From the Host Use the SCSI Write Buffer command to accomplish this task Powering On and Performing an IPL on a Tape D...

Page 30: ...ation about an object The syntax for the STATUS command is OUT file spec Directs all SCF output generated for this command to the specified file DETAIL Specifies that all status information should be displayed If DETAIL is omitted a single line of data is returned for each object name SEL state Specifies that information should be displayed only for objects that are in the specified state Object s...

Page 31: ...es of the STATUS SCSI command To display the status of all Open SCSI devices on the system type STATUS SCSI To display the summary status of the Open SCSI device DEV00 type STATUS DEV00 To display the detailed status of the Open SCSI device DEV00 type STATUS DEV00 DETAIL To display the summary status of the backup path of the Open SCSI device SD00 type STATUS SDOO B STATUS SUBSYS Command This subs...

Page 32: ...ge the current state press the Select switch once Observe the display a Offl Pend means offline is pending wait for the system response b Onl Pend means online is pending waiting for the diagnostics completion c IPL Pend means the IPL will start within one second d A display of Online or Offline means the transition was successful This is the new state of the drive 4 If the drive is now online exi...

Page 33: ...the SERVICING state substate SPECIAL To restart an object in the SERVICING state issue a RESET command followed by a START command object spec specifies one of the following combinations of object type and object name START SCSI Command This subsection describes the START SCSI command Use the START SCSI command to make a stopped Open SCSI device or path to an Open SCSI device accessible to user pr...

Page 34: ...tarted If the START SCSI command is failing see the NonStop Hardware Support Guide for troubleshooting ideas START TAPE Command This subsection describes the details about the START TAPE command Use the START TAPE command to assign a tape drive to a specific NonStop S series system The command syntax is Wild card characters are supported Examples using START TAPE These examples show the START TAPE...

Page 35: ...OP Command Syntax The syntax for the STOP command is OUT file spec Directs all SCF output generated for this command to the specified file FORCED Specifies that the command should be executed without any interaction with you even if there are files open on the device SCF will not prompt you for confirmation SEL state Specifies that the command should be applied only to objects that are in the spec...

Page 36: ...out the STOP TAPE command The STOP TAPE command stops access to the specified tape drive The command syntax is tape name 1dev Specifies the name or logical device number of the tape device An Example using STOP TAPE This is an example of the STOP TAPE command To stop access to all tape drives starting with TAPE type STOP TAPE TAPE Cleaning the Tape Path You must clean the 9840 tape path with a cle...

Page 37: ... label toward you 2 Locate the write protect switch on the right side of the tape cartridge 3 Move the switch to the front of the tape cartridge away from you to write protect position Loading a Tape Cartridge 1 Insert the tape cartridge in the drive see Figure 5 1 2 Wait for a displayed message A Ready F File Protect message means that tape is loaded and is write protected Caution Do not wet clea...

Page 38: ...uses loss of this data For the host to save the unwritten data issue the following SCSI command before pressing Unload again Recover Buffer Data Reclaiming Reformat a Tape Cartridge When a tape cartridge is corrupted or formatted for special uses such as dump or firmware it can be reformatted as a data tape and returned to normal usage This procedure is referred to as reclaiming a tape for normal ...

Page 39: ...en Ld Dump TP is displayed place a write enabled tape cartridge in the drive The operation starts automatically and erases and reformats a new tape and gives it a special dump tape ID coding 7 When done exit the Drive Mode 8 Put the drive online Using Labeled Tapes NonStop systems support two standard tape label formats ANSI IBM MVS Enabling or Disabling Labeled Tape Operations using SCF Use the S...

Page 40: ... utility for managing labeled tape operations MEDIACOM replaces TAPECOM and provides the operator interface to the Distribute Systems Management DSM Tape Catalog Use MEDIACOM commands to Label new tapes and catalog them Handle tape mount requests Manage the use of uncataloged tapes Create scratch tapes Using BACKUP and RESTORE BACKUP and RESTORE are two of the most commonly used utilities for movi...

Page 41: ...er block sizes make sure all tape drives and systems that will read the tape support the BLOCKSIZE specified Before using BLOCKSIZE values larger than 28 consider A tape that was backed up with a BLOCKSIZE larger than 28 can be restored only on a system using a D30 or later version of RESTORE on a tape drive that supports the larger block transfers Expanded networks do not support BLOCKSIZE values...

Page 42: ...he host system not to prompt you before writing to each tape This option is useful when the backup requires more than one tape cartridge and the process utilizes a labeled tape environment BACKUP TAPE1 DISK1 USER2 NOPROMPT Using Labeled Tapes with Backup and Restore If labeled tapes are being used tape DEFINE with BACKUP and RESTORE commands must be used A tape DEFINE specifies information about a...

Page 43: ...pe cartridges but the requested tape cartridge is not in the tape library the tape cartridges already written must be removed Dismount Eject and the requested tape cartridge must be loaded into the CAP Cartridge Access Port Where to Find More Information This table tells where to get more information on labeled tapes labeled tape processing tape operator tasks and utilities for managing tape opera...

Page 44: ...Operating the 9840 Tape Drive 9840 Tape Drive Operations Guide 429596 002 3 16 Where to Find More Information ...

Page 45: ...de 429596 002 4 1 4 L700 Tape Library This section contains Operator Panel 4 2 Library Power Switch 4 13 Tape Drive Power Switches 4 14 Operating in the Automated Mode 4 15 Powering Off the Library 4 24 Operation in Manual Mode 4 24 ...

Page 46: ...ns Guide 429596 002 4 2 Operator Panel Operator Panel The operator panel recessed into the library s rack door contains buttons indicators and a graphic display Figure 4 1 shows the panel Figure 4 1 Operator Panel Display Control and Indicators ...

Page 47: ...ormation Library Active Service Required and Open Refer to Figure 4 1 for details about these indicators Buttons Six buttons appear on the operator panel CAP RESET MENU SELECT and the up and down arrows The CAP and RESET let the user directly manipulate the library the remaining four buttons let the user manipulate the menus and underscored values on the graphic display Refer to Figure 4 1 for the...

Page 48: ...must be used to Export cleaning cartridges through the CAPs Run diagnostic tests The following subsections describe the library s main screens Library Status The Library Status screen is an information only screen It is the first screen to appear on the operator panel after an IPL The screen displays the status of the CAPs the activity of the library and the status of each of the installed drives ...

Page 49: ...he number of occurrences and the date and time of the last occurrence The screen may be scrolled to display the last 20 events Figure 4 4 is an example of the FSC Logs screen Figure 4 3 Main Menu Screen Note The following statements apply to the event log screen Events listed in the log might be failures All events are recorded FSCs are generated for both library and drive errors ...

Page 50: ...he Main Menu the CAP Status screen is an information only screen It displays either the VOLSER of a cartridge or a status message for each slot in a CAP magazine The CAP status screen appears in Figure 4 5 Figure 4 4 FSC Log Screen Note Scroll down to view the contents of both CAPs Figure 4 5 CAP Status Screen ...

Page 51: ...e of the Cleaning Info Menu Vendor The manufacturer of the drive Type The drive model Status The drive s local number and status Serial Number The serial number assigned by the drive s manufacturer Interface Type The type of client to drive interface this example shows a SCSI interface Code Version The firmware version of the drive Figure 4 6 Drive Information Menu Num Clean Cartridges The total n...

Page 52: ...ean Drive Enables the user to clean the tape drives Mount Loads test tapes from a drive Dismount Unloads test tapes from a drive Mount Dismount Loop Loads and unloads test tapes from a drive The user may designate the number of times the tape library goes through the loop Get Put Loop Gets a diagnostic tape and returns it to the same location The user may designate the number of times the tape lib...

Page 53: ...nu the Version Info Menu is an information only screen see the example in Figure 4 9 It displays the version level of the library s functional code the date and time the code was completed and the serial number of the logic card also referred to as the MPC card Figure 4 8 Main Diagnostics Menu Figure 4 9 Version Information Menu ...

Page 54: ...onfiguration Figure 4 11 shows an example library configuration screen The screen lets you The screen lets you set the Figure 4 10 Configuration Menu SCSI ID Library s SCSI identification number Fast Load Fast Load feature on or off Date Current date Time Current time SCSI Type What type of SCSI bus connects the library to the network differential or single ended Auto Clean Whether Auto Clean is e...

Page 55: ... drive the menu displays the tape drive position drive type SCSI ID and indicates whether the drive is on the same SCSI bus as the library The panel only displays 16 lines per screen If the library contains more than eight drives the user must use the down arrow button to scroll to drive 09 and above For more information see Drive Information in Chapter 5 Figure 4 11 Library Configuration Menu Not...

Page 56: ...ssible from the Main Configuration menu the Display Inf menu see Figure 4 13 leads to menus that let the user adjust the contrast and backlight on the graphic display screen For more information see Screen Characteristics in Chapter 5 Figure 4 12 Drive Configuration Menu Figure 4 13 Display Information Menu ...

Page 57: ...n unit PDU controls the AC power to the library and drive column The power switch has two configurations A single breaker on the AC power distribution unit controls the tape library and a single drive column An optional second breaker located on the second power distribution unit power and the second drive column and an optional second library power supply To apply power to the library and drive c...

Page 58: ...door inside the right side door of the library Each drive has a power switch that controls the supply of power to only that drive Figure 4 15 shows the 9840 tape drive power switch location To remove power from a drive turn the drive switch to the 0 position To supply power to a drive turn the drive switch to the position Figure 4 14 Library Power Switch Location ...

Page 59: ...ng and dismounting cartridges monitor the server operator console and the tape library operator panel for messages and respond appropriately When a tape library is online you might also need to Enter cartridges into the tape library through the cartridge access port CAP Eject cartridges from the library through the CAP Replace a cleaning cartridge Manually clean a drive Review the FSC log Run diag...

Page 60: ...us UNKNOWN DRIVE The library does not recognize the type of drive in this location NOT COMMUNICATE This drive is not communicating with the client or the drive is powered off NOT FUNCTIONAL This drive is not functioning properly NOT LOADABLE The library cannot load a cartridge into this drive CARTRIDGE IN The drive contains a cartridge but the cartridge is loaded in this drive CLEAN NEEDED This dr...

Page 61: ...ear The screen lists the VOLSER of each cartridge in an installed magazine or it lists a status message See Table 6 2 for the status messages that will appear on this list Cleaning Cartridge Usage Count This procedure assumes that you have loaded cleaning cartridges into the reserved cells and has subsequently reset the library Taking these steps enables the Auto Clean function To check the number...

Page 62: ...s into it 1 Enter the console command to unlock the CAP 2 Press the CAP A or CAP B button on the operator panel to open the CAP The indicator will light 3 Load the cartridges into the magazine This can be done in one of two ways Pull out and down on the magazine handle or remove the magazine by lifting it out See Figure 6 1 Note If the usage count for a cleaning cartridge has exceeded its warning ...

Page 63: ...artridges Through the CAP To unlock the CAP open the CAP and remove the cartridges from it Figure 4 16 Removing the CAP Magazine Note The snap on retention cartridge cover can be used to keep cartridges in place when carrying the magazine Remove the clear cover from the back of the magazine by lifting the side edge To protect the cartridges place the slots on one edge of the cover into the grooves...

Page 64: ...the CAP This will unlock the CAP 2 Press the CAP button on the operator panel to open the CAP 3 Insert the required cleaning cartridge into the CAP 4 Press the CAP button to close the CAP 5 Press the MENU button until the Main Menu displays 6 Press the arrow button until the cursor highlights DIAGNOSTICS 7 Press the SELECT button The panel displays Main Diagnostics Menu 8 Press the arrow buttons u...

Page 65: ...w buttons to scroll through the log This ample entry on the FSC logs screen followed by an explanation of the entry s elements 3329 03 NONE 03 01 2004 14 46 14 Running Diagnostic Tests Diagnostic tests included in the library s firmware let you manage certain aspects of the library s operation The library may be placed in the demonstration mode through the Diagnostics screen Note The Auto Clean fe...

Page 66: ...esired value The up arrow button increases the value The down arrow button decreases the value b Press the SELECT button 11 The user will be prompted to confirm that the library is wanted in Maintenance Mode offline before beginning the test ARE YOU SURE Confirm this by pressing the SELECT button The MENU button may be pressed to abort 12 Wait until the test is complete the screen displays TEST CO...

Page 67: ...mo Mode demonstration mode the hand unloads a cartridge from a storage cell rotates around on the Z and theta axes and loads the cartridge back to a different storage cell This tests the functionality of the robot To operate in Demo Mode 1 Place the library and drives offline 2 Remove all data cartridges from the library 3 Load a demonstration cartridge into the library 4 Press the MENU button unt...

Page 68: ...brary is in the manual mode Manual mode occurs when the tape library is not online or loses power When the library is offline you might have to Open the front door Move the robot Locate a cartridge in the storage cells Remove a cartridge from the hand Mount a cartridge in a drive Dismount a cartridge from a drive Before starting any of these tasks precautions must be taken against electrostatic di...

Page 69: ...e is performed 1 Make sure all jobs have ended and that the tape library is offline 2 Open the tape library right front door by pulling on the left side of the door 3 Open the tape library left front door by using a latch key to unlock both locks Turn the key counterclockwise to unlock them then pull open the door Moving the Robot After the tape library doors have been opened the robot might need ...

Page 70: ...idge From the Hand If the tape library loses power a cartridge might be left in the hand It can be removed from the hand and mounted into a drive for a read write operation To remove a cartridge from the hand 1 Rotate the Z column move the hand until it is facing the front door Caution Potential Equipment Damage To prevent damaging the hand or Z carriage check that the reach mechanism on the hand ...

Page 71: ...idge is released from the gripper as shown in Figure 6 4 Caution Heated components If the robot has been active the solenoid and switch might be hot to the touch Wait for the solenoid to cool before touching it Figure 4 18 Extending the Gripper Caution Potential equipment damage Check that the gripper mechanism is fully retracted If it is left extended and the robot is turned the gripper mechanism...

Page 72: ... unload procedures for 9840 drives Loading a Cartridge Into a 9840 Drive To load a cartridge in a 9840 drive 1 Obtain the cartridge VOLSER location and drive number from the server console 2 Open the tape library right front door by pulling on the left side of the door 3 Open the library left front door by using a latch key to unlock both locks See Figure 6 2 Turn the key counterclockwise to unloc...

Page 73: ...ds successfully The Ready U File Unprotected message displays when a cartridge that is not write protected loads successfully The NTReady message displays when the tape in the cartridge has lost tension Follow the instructions outlined in the 9840 Tape Drive System User s Reference Manual to correct this condition The LOADxxxx message displays when the cartridge unsuccessfully loads where the xxxx...

Page 74: ...tion the 9840 drive tries to write the remaining data before the cartridge unloads If the UnWrxxxx Unwritten Data message displays where the xxxx is the fault symptom code the attempt failed and some data remains unwritten to the tape For more information about recovering from an Unwritten Data condition refer to the 9840 Tape Drive User s Reference Manual Returning the Library to Online Status To...

Page 75: ... 2 If the client records and the tape drive configurations match there are two possibilities Handling Errors or Indications A 1 Identifying Unrecoverable Tapes A 3 Forcing a Diagnostic Dump Reset Drive A 4 Removing a Stuck Tape Cartridge A 5 Operating a Drive Manually in a Tape Library A 6 Performing a Tape Boot or Tape Load A 6 Performing Processor Memory Dumps to Tape A 6 Caution This error chec...

Page 76: ...igure the tape drive and save the new configuration 1 If a used area of the RAM is bad the save operation will fail causing a Save Fails error In that case the Fix_CfgErr was caused by a bad RAM Contact your service provider to replace the tape drive 2 If the save operation succeeds the EEPROM is probably bad The new configuration is properly saved only to the RAM The EEPROM may have corrupt data ...

Page 77: ...e automatically IPL s Refer to Writing the Diagnostic Dump Tape to File on page A 4 to copy the dump data from EEPROM to tape or a file If you do not want to take the dump press the IPL switch This IPLs the tape drive without copying the dump data to the EEPROM If the IPL fails as indicated by any error message contact your service provider to replace the tape drive If the IPL is successful contin...

Page 78: ... When the dump data collection is complete the Service indicator flashes 3 The drive automatically performs an IPL and returns to online The display alternates between the corporate ID and FFFF DmpYY until any normal drive activity is started Writing the Diagnostic Dump Tape to File The dump data on a dump tape can be accessed and read as data To do so write protect the dump tape and load it into ...

Page 79: ...electronically triggered and the cartridge fails to eject you must manually remove the tape cartridge 1 Insert a flat screwdriver through the hole on the right side of the drive operator panel 2 Press against the spring loaded screw inside until it stops 3 Turn the screw clockwise until the cartridge releases Caution In the procedure below do not turn the screw driver counter clockwise as it may c...

Page 80: ... halted you can perform a tape dump using the TSM Low Level Link Application For information about how to perform memory dumps refer to the S series Operations Guide Tape Dump Alerts Before performing a tape dump All processors in the system must be halted Tape dumps can only be performed if the entire system is down A tape drive must be connected to a PMF CRU in group 01 Tape drives connected thr...

Page 81: ...m and show the content of the menus Main Menus are shown in bold and sub menus are listed below each Main Menu Using the Menu System B 1 Explanation of the Menu Trees B 3 Tape Bar Chart Explanation B 17 Examples of Menu Operations B 18 Note When the drive is online the menus in Figure B 1 are available When the drive is offline the menus in Figure B 2 are available Figure B 1 Online Menu Structure...

Page 82: ...eference Examples of Menu Operations Reference If you are unfamiliar with the functions of the operator panel and menus go to the section titled Examples of Menu Operations in this appendix There the user will find sample procedures that can be experimented with Figure B 2 Offline Menu Structure ...

Page 83: ... press Menu to access This is an instruction It means that you should do one of three things 1 Do nothing if the user is already at the menu of choice 2 Press Menu once if you are still at the previous menu and wants access to the next menu 3 Press Menu as necessary to reach the menu of choice or until an Exit Menu is reached Press Menu to exit to the next sub menu This is an instruction Pressing ...

Page 84: ...figuration displays Figure B 3 Menu Tree Legend Note Although the display on the drive can only show a single line of text at a time and displays only the selected option the trees display all the possible options Note In all cases but one when the user changes the 9840 configuration and saves the change the configuration change is complete This is not true when the user changes the address in the...

Page 85: ...9840 Menu System 9840 Tape Drive Operations Guide 429596 002 B 5 View SCSI Configuration Status View SCSI Configuration Status Figure B 4 View of SCSI Configuration Status Menu ...

Page 86: ...release level press Menu twice Otherwise follow the instructions 1 If applicable press Menu once to display the menu 2 Press Select to access the compression status is displayed 3 Press Select or Menu repeatedly to view the rest of the configuration status Data Security Erase DSE SCSI ID Target Negotiation SCSI Bus Speed SCSI Bus Width SCSI Emulation Mode Library Address CSL Mode 4 Press Menu or S...

Page 87: ...n f fibre 1 If applicable press Menu once to display the software level 2 Press Menu again to go to the Exit Menu Main Exit Menu Selections Exit Menu This menu gives you the opportunity to repeat the operations 1 If applicable press Menu to access 2 To repeat the operation press Menu this takes you to the beginning 3 To exit the operation press Select ...

Page 88: ... System 9840 Tape Drive Operations Guide 429596 002 B 8 SCSI Configuration Menu SCSI Configuration Menu Online Offline Main Menu Selections Online Offline Defaults go to online Figure B 5 SCSI Configuration Menu ...

Page 89: ...his is the entry point to the configuration sub menus when selected the configuration status for Compress Mode next is immediately available 1 If applicable press Menu to access 2 Press Select to enter Configuration sub menus OR press Menu to bypass and go to next main menu next main menu is Drive Main Menu Compress Mode Sub Menu In Configuration Main Menu Selections CMPRSS Off Compress Mode Off C...

Page 90: ...CSI ID Sub Menu In Configuration Main Menu Selections SCSI ID x Defaults to the last saved selection Establishes SCSI ID of drive Provided address range is 0 7 for a narrow channel an 0 F for a wide channel 1 If applicable press Menu to access 2 Press Select to increment counter to ID value 3 Press Menu to exit to the next sub menu SCSI Target Negotiation Mode Sub Menu In Configuration Main Menu S...

Page 91: ...s SCSI 8 Bit narrow bus Defaults to last saved selection Selects 8 or 16 bit channel width for drive to match drive with host configuration 1 If applicable press Menu to access 2 Press Select to toggle the selections 3 Press Menu to exit to the next sub menu Tape Bar Tape Usage Bar Chart in Configuration Main Menu Selections Tape Bar Y The tape usage bar chart is wanted to be displayed Tape Bar N ...

Page 92: ... 2 Press Select until the desired option displays 3 Press Menu to exit to the next sub menu Library Address Sub Menu In Configuration Main Menu Selections Lib Adr Yz Library Address with Nibble Y flashing Lib Adr yZ Library Address with Nibble Z flashing Defaults to last saved selection For 9710 and 9740 libraries the addresses of all drives are 00 In each 9310 library cabinet looking at the back ...

Page 93: ...e configuration exit menu press Select 3 Saving CFG displays for 2 seconds 4 Save Fails displays for RAM problems see Table A 2 in Appendix A for instructions 5 To not save and go to the configuration exit menu press Menu Exit Configuration Sub Menu In Configuration Main Menu Selections Exit CFG Exit Configuration This submenu gives the user the opportunity to repeat the configuration 1 If applica...

Page 94: ...2 To return to the Online Offline Main Menu to return drive to online and exit a Press Menu b Return to the Online Offline Menu at the beginning of this table 3 To exit the menu system without returning the drive to online press Select Drive Operations Menu Figure B 6 Drive Operations Menu ...

Page 95: ...he Drive Main Menu Drive Main Menu Selections Drv Menu Drive Menu This is the entry point to the drive Sub Menus 1 If applicable press Menu to access 2 Press Select to enter the drive Sub Menus OR press Menu to bypass the drive menus Code Update Sub Menu In Drive Main Menu Selections IPL From Tp Initial Program Load Drive from New Firmware Tape Displays CodUpFailsx Code Update Fail Number x This s...

Page 96: ...e Create Fail Number x This selection copies the firmware from the drive to tape This tape may be used to update other drives using the Code Update Sub Menu 1 If applicable press Menu once to access or twice to bypass If not bypassing 2 Press Select to activate if a tape is present in the drive it will be ejected 3 When Ld Code Tp displays insert write enabled tape old data on tape will be erased ...

Page 97: ... idle Mode The bar display alternates with the Write Read and Ready display depending on the present mode of the drive The bar gets its information from the MIR Media Information Region on the tape This information is written to tape when the tape is unloaded If this information is bad the bar will not display To rewrite the MIR information the host must read the entire tape and then unload it The...

Page 98: ...a solid lighted row on each side It shows that the tape is 24 read Examples of Menu Operations To become familiar with the functions of the operator panel menus these pages provide sample procedures How to enter the Menu system 1 Enter the menu system by pressing the Menu switch once a Observe the display and ensure that it shows Online or Offline b If the display does not show Online or Offline t...

Page 99: ...ss the Select switch once to change to Online 3 Press the Menu switch to go to the Configuration Main Menu The display will show View CFG a To view the software release level only 1 Press Menu once more 2 Go to Step 4 b To view the drive configuration first 1 Press Select 2 Press Menu or Select repeatedly to see all the drive configurations until the user reaches the Configuration Exit Menu c At t...

Page 100: ...he changes Press Menu again to repeat the configuration editing How to Repeat or Exit the Menu System When the user is finished with the menu operations 1 If applicable press the Menu switch repeatedly until the next exit menu is reached The display will show Exit CFG Exit Drv or Exit Menu If the user is at the Exit CFG or Exit Drv Menu 1 To repeat to the previous menu press Menu 2 To exit to the ...

Page 101: ... the drive offline 2 Repeatedly press Menu until the Configuration Main Menu is reached Change CFG will be displayed 3 Press Select to enter the Configuration Main Menu 4 Repeatedly press the Menu switch until the display shows SCSI Ultra SCSI Fast or SCSI Slow What shows is the current selection 5 To change the current selection press the Select switch until the desired display is reached What sh...

Page 102: ...Press Select to enter the Configuration Main Menu 4 Repeatedly press the Menu switch until the display shows CMPRSS Off CMPRSS Yes or CMPRSS No What shows is the current selection See the SCSI Configuration Menu section for an explanation of these choices 5 To change the current selection press the Select switch until the desired display is reached What shows now is the new unsaved selection 6 Pre...

Page 103: ...must be used to connect the 9840 tape drive to the Fibre Channel ServerNet Adapter FCSA on the HP NonStop NS series server Figure C 1 shows how the 9840 tape drive is connected to the server by using the router Overview C 1 Installation C 3 Configuration C 8 Note For Installation and Configuration information for the NonStop S series server see the CT9840 3 Installation and User s Guide ...

Page 104: ...ive Operations Guide 429596 002 C 2 Overview For more information on the router refer to the M8201 Fibre Channel to SCSI Router Installation and User s Guide Figure C 1 Hardware Configuration 9840 Tape Drive SCSI Cable Fiber Cable FCSA NonStop NS Series Server Fibre Channel to SCSI Router ...

Page 105: ... unit Do not use a screwdriver Table C 1 SCSI Cable Part Numbers and Descriptions Product Number Part Number Description 520 001 529794 001 CBA 1 meter VHDCI 68P to HD 68P HVD SCSI Cable 520 003 529795 001 CBA 3 meter VHDCI 68P to HD 68P HVD SCSI Cable 520 010 529796 001 CBA 10 meter VHDCI 68P to HD 68P HVD SCSI Cable 520 015 529797 001 CBA 15 meter VHDCI 68P to HD 68P HVD SCSI Cable 520 020 52979...

Page 106: ... AC power receptacle see Figure C 4 for location and then plug the other end into an AC power outlet Note The router does not have protection against lightning surges Customers located in high risk areas should use external surge protection rated for use in their location and be able to handle the power demand of the router Figure C 3 Front View of the Fibre Channel to SCSI Router Figure C 4 Rear ...

Page 107: ...pe Drive Operations Guide 429596 002 C 5 Installation 5 Connect the larger end of the SCSI cable to SCSI port 1 on the rear panel of the 9840 tape drive See Figure C 6 on page C 6 for the location Figure C 5 Front View of the Tape Drive Note Tape drives are preconfigured to SCSI ID 5 ...

Page 108: ...ews by hand to secure the terminator to the tape drive Do not use a screwdriver 9 Attach the power cord to the tape drive s AC power receptacle see Figure C 6 for location and then plug the other end into an AC power outlet Figure C 6 Rear View of the Tape Drive Note The tape drive does not have protection against lightning surges Customers in high risk areas should use external surge protection r...

Page 109: ...840 Tape Drive Operations Guide 429596 002 C 7 Installation 10 Connect the other end of the fiber cable to the Fibre Channel ServerNet adapter FCSA on the NonStop NS series server See Figure C 7 for the location of the FCSA Figure C 7 View of Two FCSAs at the Rear of the Server ...

Page 110: ...up module slot SAC sac id PORTNAME 64 bit portname LUN lun id Example SCF ADD TAPE TAPE1 SENDTO STORAGE LOCATION 110 2 3 SAC 1 PORTNAME 100000E00C00F000 LUN 1 Table C 2 Fiber Cables Connector Fiber Cable Fiber Cable Distance LC LC 50 125 µm 2 300 meters 6 56 984 25 feet LC LC 62 5 125 µm 3 150 meters 9 84 492 13 feet Note The LUN in SCF should be 1 for the tape drive that is on bus 0 The LUN in SC...

Page 111: ...guration 2 To start the tape drive on the server issue this command in SCF SCF START TAPE tape Example SCF START TAPE TAPE1 For complete details about the ADD and START commands including command syntax see the SCF Reference Manual for the Storage Subsystem Note WWN stands for World Wide Name Note WWP stands for World Wide Port ...

Page 112: ...Installing and Configuring the Tape Drive for the NonStop NS Series Server 9840 Tape Drive Operations Guide 429596 002 C 10 Configuration ...

Page 113: ...ment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his ow...

Page 114: ...ce Taiwan BSMI Compliance Japan VCCI Compliance This is a Class A product based on the standard or the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions ...

Page 115: ...ach of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured...

Page 116: ...AGE INTERNE VORSICHT ALLE STECKDOSEN DIENEN NUR DEM INTERNEN GEBRAUCH DUAL POWER CORDS CAUTION THIS UNIT HAS MORE THAN ONE POWER SUPPLY CORD DISCONNECT ALL POWER SUPPLY CORDS TO COMPLETELY REMOVE POWER FROM THIS UNIT ATTENTION CET APPAREIL COMPORTE PLUS D UN CORDON D ALIMENTATION DÉBRANCHER TOUS LES CORDONS D ALIMENTATION AFIN DE COUPER COMPLÈTEMENT L ALIMENTATION DE CET ÉQUIPEMENT DIESES GERÄT HA...

Page 117: ...EN COURANT DE FUITE E LEVE RACCORDEMENT A LA TERRE INDISPENSABLE AVANT LE RACCORDEMENT AU RESEAU FUSE REPLACEMENT CAUTION For continued protection against risk of fire replace only with same fuse type TCF15 Rated 600V 15A Disconnect power before changing fuses Waste Electrical and Electronic Equipment WEEE Information about the Waste Electrical and Electronic Equipment WEEE directive can be access...

Page 118: ...Safety and Compliance 9840 Tape Drive Operations Guide 429596 002 Statements 6 Important Safety Information ...

Page 119: ...8 CodUpFail1 message 2 8 CodUpFail2 message 2 8 CodUpFail3 message 2 8 CodUpFail4 message 2 8 Creating scratch tapes 3 12 D DatCrFail1 message 2 9 Diagnostic dump forcing A 4 formatting tape for 3 11 writing dump tape to file A 4 Disabling labeled tape operation 3 11 DmpCrFail1 message 2 9 DmpCrFail2 message 2 9 DmpWrFail1 message 2 9 DmpWrFail2 message 2 9 DumpAgain message 2 9 A 3 DumpToHost mes...

Page 120: ... a tape load A 6 Performing tape cartridage operations 3 9 Power Fail message 2 10 Power LED 2 5 R Reading message 2 10 Ready F message 2 10 Ready U message 2 10 Reclaiming a tape cartridge 3 10 Reformatting a tape cartridge 3 10 Removing a stuck tape cartridge A 5 Resetting drive A 4 RESTORE 3 12 Restoring tape files to disk 3 13 Rewinding message 2 10 S Save Fails Error A 1 Save Fails message 2 ...

Page 121: ...ESTORE 3 14 Tape library operating tape drive manually A 6 Tape load performing A 6 Trapped message 2 11 U Unload switch 2 3 Unloading a tape cartridge 3 10 UnWr FSC message 2 11 UnWrxxxx Indication A 2 Using BACKUP and RESTORE with tape libraries 3 14 Using labeled tapes 3 11 3 14 Using multiple tape cartridges with BACKUP and RESTORE 3 14 V Viewing the contents of a tape 3 13 W Write Prot messag...

Page 122: ...Index 9840 Tape Drive Operations Guide 429596 002 Index 4 Special Characters ...

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