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Description

758037-001

System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0-
MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of
discrete memory, and a non-Windows 8 operating system (includes replacement thermal material)

758037-501

System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0-
MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of
discrete memory, and the Windows 8 Standard operating system (includes replacement
thermal material)

758037-601

System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0-
MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of
discrete memory, and the Windows 8 Professional operating system (includes replacement
thermal material)

758038-001

System board equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and a non-
Windows 8 operating system (includes replacement thermal material)

758038-501

System board equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)

758038-601

System board equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)

758039-001

System board equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and a non-
Windows 8 operating system (includes replacement thermal material)

758039-501

System board equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)

758039-601

System board equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)

758040-001

System board equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and a non-
Windows 8 operating system (includes replacement thermal material)

758040-501

System board equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8
Standard operating system (includes replacement thermal material)

758040-601

System board equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an
AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8
Professional operating system (includes replacement thermal material)

758041-001

System board equipped with an Intel Pentium 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB
L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 1.0-GB of
discrete memory, and a non-Windows 8 operating system (includes replacement thermal material)

758041-501

System board equipped with an Intel Pentium 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB
L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete
memory, and the Windows 8 Standard operating system (includes replacement thermal material)

Sequential part number listing

41

Summary of Contents for 350 G1

Page 1: ...HP 355 G2 Notebook PC and HP 350 G1 Notebook PC Maintenance and Service Guide ...

Page 2: ...s contained herein Second Edition May 2014 First Edition February 2014 Document Part Number 752436 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... and video 6 Ethernet 6 Wireless networking 6 External expansion 7 Ports 7 Keyboard pointing devices 7 Power requirements 8 Security 8 Operating system 9 Serviceability 10 2 External component identification 11 Display 11 Buttons speakers and fingerprint reader select models only 12 Keys 13 Lights 14 TouchPad 15 Front 16 Left side 17 Right side 18 Bottom 19 v ...

Page 6: ...ounding guidelines 48 Electrostatic discharge damage 48 Packaging and transporting guidelines 49 Workstation guidelines 49 5 Removal and replacement procedures for Customer Self Repair parts 51 Component replacement procedures 51 Battery 52 Service cover 53 Hard drive 54 WLAN module 57 Solid state drive 59 Memory module 60 Optical drive 62 Keyboard 64 6 Removal and replacement procedures for Autho...

Page 7: ...press prompt 109 Entering MultiBoot Express preferences 109 Using HP PC Hardware Diagnostics UEFI select models only 110 Downloading HP PC Hardware Diagnostics UEFI to a USB device 110 Windows 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 111 Using Computer Setup 111 Starting Computer Setup 111 Navigating and selecting in Computer Setup 111 Restoring factory settings in Compu...

Page 8: ...5 Using the Windows recovery tools 126 Using f11 recovery tools 127 Using Windows operating system media purchased separately 127 Using Windows Refresh or Windows Reset 128 Using HP Software Setup 128 Windows 7 129 Creating recovery media with HP Recovery Disc Creator 130 Creating recovery media 130 Backing up your information 130 Performing a system recovery 131 Using the Windows recovery tools 1...

Page 9: ...11 Power cord set requirements 144 Requirements for all countries 144 Requirements for specific countries and regions 144 12 Recycling 146 Index 147 ix ...

Page 10: ...x ...

Page 11: ... turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W AMD A4 6210 1 80 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W AMD E2 6110 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 15 W AMD E1 6010 1 35 GHz processor 1333 MHz FSB 1 0 MB L2 cache dual core 10 W Intel Core i7 4500U 1 80 GHz processor dual core 15 W Intel Core i5 4200U 1 60 GHz processor ...

Page 12: ...ntroller hub FCH Intel processor controller hub PCH SoC Panel Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor 15 6 in AntiGlare AG high definition HD light emitting diode LED low voltage differential signalling LVDS 1366 768 SVA display panel with and without webcamera 2 Chapter 1 Product description ...

Page 13: ...uipped with an AMD A6 6310 processor AMD Radeon R3 graphics on computer models equipped with an AMD A4 6210 processor AMD Radeon R2 graphics on computer models equipped with an AMD E2 6110 processor AMD Radeon R2 graphics on computer models equipped with an AMD E1 6010 processor Switchable discrete graphics AMD Radeon HD 8670M Sun XT 2 GB DDR3 with up to 2 GB of dedicated video memory 256 16 DDR3 ...

Page 14: ...igurations 16384 MB total system memory 8192 MB 2 not available with 32 bit operating system 8192 MB total system memory 4096 MB 2 not available with 32 bit operating system 4096 MB total system memory 4096 MB 1 only memory configuration supported in Brazil 2048 MB total system memory 2048 MB 1 Flash cache Description Computer models equipped with an AMD processor Computer models equipped with an ...

Page 15: ...rpm SATA 7 0 mm hard drive 750 GB 5400 rpm SATA 7 0 mm hard drive 500 GB 5400 rpm SATA 7 0 mm hard drive Support for 500 GB 7200 rpm SATA 7 0 mm hard drive Support for Intel Smart Response Technology Accelerometer Optical drive Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor DVD RW Double Layer with SuperMulti Drive 9 5 mm tray load SATA ...

Page 16: ...10 100 1000 network interface card NIC Wireless networking Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats Atheros AR9485 802 11bgn WiFi Adapter Broadcom BCM943228HMB 802 11abgn...

Page 17: ...mm barrel Audio in mono microphone audio out stereo headphone combo jack HDMI v1 4 supporting up to 1920 1080 60 Hz RJ45 Ethernet USB 3 0 2 USB 2 0 1 VGA Dsub 15 pin supporting 1080p external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Description Computer models equipped with an AMD processor Computer ...

Page 18: ...epublic of China 90 W AC adapter PFC SMT 3P EM 4 5 mm for use only in India and the People s Republic of China 65 W AC adapter non PFC S 3P 4 5 mm not supported in India and the People s Republic of China 65 W HP Smart adapter non PFC EM 4 5 mm for use only in India and the People s Republic of China Security Description Computer models equipped with an AMD processor Computer models equipped with ...

Page 19: ...Windows 8 1 operating system required with any Windows 8 1 downgrade operating system DRDVD Microsoft Windows 8 available with any Windows 8 operating system required with any Windows 8 downgrade operating system Microsoft Windows 7 available with any Windows 7 or Windows 8 downgrade operating system SRDVD SuSE Linux Enterprise SLED service pack 2 64 bit available only with FreeDOS 2 0 and SuSE Re...

Page 20: ... equipped with an AMD processor Computer models equipped with an Intel processor End user replaceable part AC adapter Battery system Hard drive Keyboard Memory module Optical drive Solid state drive WLAN module 10 Chapter 1 Product description ...

Page 21: ...g video For information on using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Envir...

Page 22: ... the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity ...

Page 23: ...ressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key the esc key or other keys 3 Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Function keys Execute frequently used system functions when pressed in...

Page 24: ...he Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 4 Fi...

Page 25: ... Item Component Description 1 TouchPad on off button and light Turns the TouchPad on and off Amber The TouchPad is off Off The TouchPad is on 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse TouchPad 15 ...

Page 26: ...Front Item Component Description 1 Memory card reader Reads optional memory cards that store manage share or access information 16 Chapter 2 External component identification ...

Page 27: ...l internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 6 RJ 45 network jack Connects a network cab...

Page 28: ... connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports bot...

Page 29: ...nd prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Service cover Provides access to the hard drive bay the WLAN module slot and the solid state drive slot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices ...

Page 30: ...er hp com select your country or region and then follow the on screen instructions Locating the serial number product number and model number The serial number product number and model number of your computer are located on the bottom of the computer You may need the information when you travel internationally or when you contact support 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...Computer major components Computer major components 21 ...

Page 32: ... For use only in Saudi Arabia 758027 171 For use only in Slovenia 758027 BA1 For use only in Spain 758027 071 For use only in Turkey 758027 141 For use only in the United Kingdom and Singapore 758027 031 For use only in the United States 758027 001 For use only on computer models equipped with an Intel processor For use only in Canada 758027 DB1 For use only in the Czech Republic and Slovakia 7580...

Page 33: ...h up to 1 0 GB of dedicated video memory 128 16 DDR3 1 GHz 4 pieces and the Windows 8 Professional operating system 777341 601 Equipped with an AMD A8 6410 2 00 GHz turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W an AMD Radeon R5 M240 graphics subsystem with up to 1 0 GB of dedicated video memory 128 16 DDR3 1 GHz 4 pieces and the Windows 8 Standard operating syste...

Page 34: ...10 1 80 GHz turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system 764685 601 Equipped with an AMD A6 6310 1 80 GHz turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system 764685 501 ...

Page 35: ...6110 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system 764687 501 Equipped with an AMD E2 6110 1 50 GHz processor 1600 MHz FSB 2 0 MB L2 cache dual core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system 764687 001 Equipped with an AMD E1 6010 1 35 GHz processor 1333 MHz FSB 1 ...

Page 36: ...601 Equipped with an Intel Core i5 4200U 1 60 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 8 Standard operating system 758039 501 Equipped with an Intel Core i5 4200U 1 60 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and a non Windows 8 operating system 758039 001 Equip...

Page 37: ... GB of discrete memory and the Windows 8 Professional operating system 758037 601 Equipped with an Intel Celeron 2957U 1 40 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Standard operating system 758037 501 Equipped with an Intel Celeron 2957U 1 40 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Rad...

Page 38: ...ating system 758031 601 Equipped with an Intel Pentium 3558U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system 758031 501 Equipped with an Intel Pentium 3558U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system 758031 001 Equipped with an In...

Page 39: ... Intel processor 690020 001 21 Hard drive does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 758048 001 See Mass storage devices on page 33 for more information on the Hard Drive Hardware Kit 1 TB 5400 rpm SATA 9 5 mm hard drive for use on all computer models ...

Page 40: ...Item Component Spare part number 24 Service cover includes one captive screw secured by an O ring Optical drive bay space saver not illustrated 30 Chapter 3 Illustrated parts catalog ...

Page 41: ...uter models equipped with an Intel processor For use only on computer models equipped with a webcam 758055 001 For use only on computer models not equipped with a webcam 758056 001 2 15 6 in HD SVA display panel 761784 001 Display Hinge Kit includes 758061 001 3a Left and right display hinge brackets 3b Left and right display hinges 4 Webcam microphone module includes double sided adhesive For use...

Page 42: ...computer models not equipped with a webcam 758058 001 6 Antenna Kit includes 758060 001 7 Display enclosure 758057 001 Plastics Kit Item Component Spare part number Plastics Kit includes 758052 001 1 Service cover includes one captive screw secured by an O ring 2 Memory module compartment cover includes one captive screw secured by an O ring 3 Optical drive bay space saver 32 Chapter 3 Illustrated...

Page 43: ... with an Intel processor 753909 001 3 Hard drive does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Drive Hardware Kit 1 TB 5400 rpm SATA 9 5 mm hard drive for use on all computer models 676521 001 720 GB 5400 rpm SATA 9 5 mm hard drive for use on all computer models 634250 001 500 ...

Page 44: ...01 HP top load essential carrying case 679921 001 HP HDMI to VGA adapter 701943 001 HP ultraslim keyed cable lock 703372 001 Mouse HP comfort grip wireless mouse 691922 001 HP USB laser mouse 674318 001 HP USB optical travel mouse 434594 001 Power cord for use only on computer models equipped with an Intel processor 3 pin black 1 83 m For use in Australia 490371 011 For use in Europe 490371 021 Fo...

Page 45: ...m For use in Denmark 755530 081 For use in Europe 755530 021 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in North America 755530 001 For use in South Africa 755530 AR1 For use in Switzerland 755530 111 For use in the United Kingdom and Singapre 755530 031 Screw Kit 760284 001 Miscellaneous parts 35 ...

Page 46: ... South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use only on computer models equipped with an Intel processor in Israel 3 pin black 1 83 m 634250 001 750 GB 5400 rpm SATA 7 0 mm hard drive for use on all computer models does not include hard drive bracket hard drive connector adapter or screws NOTE The hard drive bracket hard drive connector adapter and screws are included in the Hard Dr...

Page 47: ...ying case 730668 001 Broadcom BCM943228HMB 802 11abgn 2 2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter for use on all computer models 741727 001 45 W HP Smart adapter for use only on computer models equipped with an AMD processor non PFC RC 4 5 mm 746657 001 Fan includes cable 746658 001 Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory includes repl...

Page 48: ...se on all computer models in Turkey includes keyboard cable 758027 151 Keyboard for use on all computer models in Greece includes keyboard cable 758027 171 Keyboard for use on all computer models in Saudi Arabia includes keyboard cable 758027 211 Keyboard for use on all computer models in Hungary includes keyboard cable 758027 251 Keyboard for use on all computer models in Russia includes keyboard...

Page 49: ... memory and the Windows 8 Professional operating system includes replacement thermal material 758030 001 System board equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W a graphics subsystem with UMA memory and a non Windows 8 operating system includes replacement thermal material 758030 501 System board equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W a gr...

Page 50: ...ing system includes replacement thermal material 758034 601 System board equipped with an Intel Core i5 4200U 1 60 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Professional operating system includes replacement thermal material 758035 001 System board equipped with an Intel Core i7 4500U 1 80 GHz processor dual core 15 W an...

Page 51: ...ith 1 0 GB of discrete memory and a non Windows 8 operating system includes replacement thermal material 758039 501 System board equipped with an Intel Core i5 4200U 1 60 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 8 Standard operating system includes replacement thermal material 758039 601 System board equipped with an Inte...

Page 52: ...ad button board includes TouchPad cable TouchPad button board cable and double sided adhesive 758046 001 Audio USB board includes audio jack USB port and cable 758047 001 Base enclosure 758048 001 Hard Drive Hardware Kit 758049 001 Optical Drive Hardware Kit not illustrated includes optical drive bezel optical drive bracket and optical drive bracket screws 758050 001 Top cover for use only on comp...

Page 53: ... System board equipped with an AMD A6 6310 1 80 GHz turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement thermal material 764686 001 System board equipped with an AMD E1 6010 1 35 GHz processor 1333 MHz FSB 1 0 MB L2 cache dual core 10 W a graphics subsystem with UM...

Page 54: ...z 4 pieces and the Windows 8 Professional operating system includes replacement thermal material 764690 001 System board equipped with an AMD A4 6210 1 80 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W an AMD Radeon R5 M240 graphics subsystem with up to 2 0 GB of dedicated video memory 256 16 DDR3 1 GHz 4 pieces and a non Windows 8 operating system includes replacement thermal material ...

Page 55: ...acement thermal material 777341 501 System board equipped with an AMD A8 6410 2 00 GHz turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W an AMD Radeon R5 M240 graphics subsystem with up to 1 0 GB of dedicated video memory 128 16 DDR3 1 GHz 4 pieces and the Windows 8 Standard operating system includes replacement thermal material 777341 601 System board equipped with ...

Page 56: ...ons that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points de...

Page 57: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is ...

Page 58: ...s Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows h...

Page 59: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 60: ... the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissi...

Page 61: ...creen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating the serial number product number and model number on page 20 fo...

Page 62: ...se only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery Remove the battery 1 Turn the computer upside down on ...

Page 63: ...ing system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery See Battery on page 52 Remove the service cover 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the service cover to the computer 2 Lift the rear edge of the service cover 2 until it rests at an angle 3 Remove the s...

Page 64: ...cessor 678101 001 500 GB 5400 rpm SATA 7 0 mm hard drive for use on all computer models 683802 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disc...

Page 65: ...he hard drive perform the following steps a Position the hard drive with the hard drive connector adapter toward you b Release the left and right sides of the hard drive bracket 1 from the hard drive c Remove the hard drive bracket 2 from the hard drive Component replacement procedures 55 ...

Page 66: ... hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit spare part number 746650 001 Reverse this procedure to reassemble and install the hard drive 56 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 67: ... you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 52 5 Remove the service cover see Service cover on page 53 Remove the WLAN module 1 D...

Page 68: ...ntenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 58 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 69: ... it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 52 5 Remove the service cover see Service cover on page 53 Remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the solid state drive to the system boar...

Page 70: ...e computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 52 Remove the memory module 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the memory module comp...

Page 71: ...memory module compartment cover is included in the Plastics Kit spare part number 746655 001 4 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Component replacement procedures 61 ...

Page 72: ...ou are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 52 5 Remove the memory module compartment cover see Memory module on page 60 Remove the...

Page 73: ... plastic tool to press on the optical drive tab 2 and release the optical drive from the computer 4 Remove the optical drive 3 Reverse this procedure to install the optical drive Component replacement procedures 63 ...

Page 74: ...d 758027 BG1 For use only in Hungary 758027 211 For use only in Taiwan 758027 AB1 For use only in Israel 758027 BB1 For use only in Turkey 758027 141 For use only in Italy 758027 061 For use only in the United Kingdom and Singapore 758027 031 For use only in the Netherlands 758027 B31 For use only in the United States 758027 001 Before removing the keyboard follow these steps 1 Turn off the comput...

Page 75: ...nd secure the computer on its left side 4 Insert a thin plastic tool into the keyboard retention screw hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Open the computer as far as it will open 6 Slide the keyboard 1 toward the TouchPad as far as it will slide Component replacement procedures 65 ...

Page 76: ...sts upside down on the palm rest 9 Release the ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 10 Remove the keyboard 4 Reverse this procedure to install the keyboard 66 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 77: ...es for Authorized Service Provider only parts There are as many as 50 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Top cover Description Spare part number For use only on computer models equipped with a fingerprint reader 758051 001 For use only on computer models not equipped with ...

Page 78: ...he defective top cover and installed on the replacement top cover Fingerprint reader module See Fingerprint reader module on page 71 TouchPad button board See TouchPad button board on page 72 Card reader board See Card reader board on page 74 Power button board See Power button board on page 75 Remove the top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Re...

Page 79: ...e 5 Remove the two Phillips PM2 0 2 0 broad head screws 1 in the optical drive bay that secure the top cover to the base enclosure 6 Remove the four Phillips PM2 0 2 0 broad head screws 2 in the hard drive bay that secure the top cover to the base enclosure Component replacement procedures 69 ...

Page 80: ...bon cable 2 Card reader board ZIF connector and ribbon cable 3 TouchPad button board ZIF connector and ribbon cable 4 Fingerprint reader module ZIF connector and ribbon cable 10 Separate the rear edge of the top cover 1 from the base enclosure 11 Remove the top cover 2 Reverse this procedure to install the top cover 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider pa...

Page 81: ... from the computer 4 Remove the Battery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page 54 c Optical drive see Optical drive on page 62 d Keyboard see Keyboard on page 64 e Top cover see Top cover on page 67 Remove the fingerprint reader module 1 Turn the top cover upside down with the front toward you...

Page 82: ... off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page...

Page 83: ...he TouchPad board 3 Remove the two Phillips PM2 0 3 0 screws 2 that secure the TouchPad button board to the top cover 4 Detach the TouchPad button board cable 1 from the top cover The TouchPad button board cable is attached to the top cover with double sided adhesive 5 Remove the TouchPad button board 2 and cable Reverse this procedure to install the TouchPad button board Component replacement pro...

Page 84: ...attery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page 54 c Optical drive see Optical drive on page 62 d Keyboard see Keyboard on page 64 e Top cover see Top cover on page 67 Remove the card reader board 1 Turn the top cover upside down with the front toward you 2 Detach the card reader board cable 1 f...

Page 85: ...r in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page 54 c ...

Page 86: ...Speaker Kit includes left and right speakers and cables 758053 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices fro...

Page 87: ...r on page 67 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Detach the speaker cable 2 from the system board The speaker cable is attached to the system board with tape 3 Remove the speakers 3 Reverse this procedure to install the speakers Component replacement procedures 77 ...

Page 88: ...m the computer 4 Remove the Battery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page 54 c Optical drive see Optical drive on page 62 d Keyboard see Keyboard on page 64 e Top cover see Top cover on page 67 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is atta...

Page 89: ...he Windows 8 Standard operating system 777342 501 Equipped with an AMD A8 6410 2 00 GHz turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W an AMD Radeon R5 M240 graphics subsystem with up to 2 0 GB of dedicated video memory 256 16 DDR3 1 GHz 4 pieces and a non Windows 8 operating system 777342 001 Equipped with an AMD A8 6410 2 00 GHz turbo boost up to 2 40 GHz proces...

Page 90: ...processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W an AMD Radeon R5 M240 graphics subsystem with up to 2 0 GB of dedicated video memory 256 16 DDR3 1 GHz 4 pieces and a non Windows 8operating system 764691 001 Equipped with an AMD A6 6310 1 80 GHz turbo boost up to 2 40 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W an AMD Radeon R5 M240 graphics subsystem with up to 1 0 GB of dedica...

Page 91: ...s and a non Windows 8 operating system 764688 001 Equipped with an AMD A4 6210 1 80 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system 764684 601 Equipped with an AMD A4 6210 1 80 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 15 W a graphics subsystem with UMA memory and the Windows 8 Standard operat...

Page 92: ...el Core i5 4200U 1 60 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Standard operating system 758034 501 Equipped with an Intel Core i5 4200U 1 60 GHz processor dual core 15 W an AMD Radeon HD 8670M graphics subsystem with 2 0 GB of discrete memory and the Windows 7 operating system 758034 001 Equipped with an Intel Core i5 ...

Page 93: ...58U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 8 Standard operating system 758041 501 Equipped with an Intel Pentium 3558U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W an AMD Radeon HD 8670M graphics subsystem with 1 0 GB of discrete memory and the Windows 7 operating system 758041 001 Equipp...

Page 94: ...processor dual core 15 W a graphics subsystem with UMA memory and the Windows 7 operating system 758028 001 Equipped with an Intel Pentium 3558U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W a graphics subsystem with UMA memory and the Windows 8 Professional operating system 758031 601 Equipped with an Intel Pentium 3558U 1 70 GHz processor 1600 MHz FSB 2 0 MB L3 cache 15 W a graphics subsy...

Page 95: ... following components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 57 Solid state drive see Solid state drive on page 59 Memory modules see Memory module on page 60 RTC battery see RTC battery on page 91 Heat sink see Heat sink on page 87 Fan see Fan on page 90 Remove the system board 1 Release the ground tape 1 that ...

Page 96: ...d the fan 5 Remove the two Philllips PM2 0 5 5 screws 2 that secure the system board to the base enclosure 6 Remove the four Philllips PM2 5 4 5 screws 3 that secure the system board to the base enclosure 7 Lift up on the right side of the system board 1 until it rests at an angle 8 Disconnect the power connector cable 2 from the system board 86 Chapter 6 Removal and replacement procedures for Aut...

Page 97: ...e heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 52 and then remove the follo...

Page 98: ...ation 2 4 Remove the heat sink 4 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal ...

Page 99: ...and the heat sink section 4 that services it The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component Reverse this procedure to install the heat sink Component replacement procedures 89 ...

Page 100: ... from the computer 4 Remove the Battery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page 54 c Optical drive see Optical drive on page 62 d Keyboard see Keyboard on page 64 e Top cover see Top cover on page 67 f Speakers see Speakers on page 76 g System board see System board on page 79 h Heat sink see H...

Page 101: ...he operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page 54 c Optical drive see Optical drive on page 62 d Keyboard see Keyboard on...

Page 102: ...connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 52 and then remove the f...

Page 103: ...lease the display panel cable 1 from the routing channel built into the base enclosure 2 Release the power connector cable 2 from the routing channel built into the base enclosure 3 Release the power connector 3 from the molding built into the base enclosure 4 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 93 ...

Page 104: ... cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 52 and then remove the following components a Service cover see Service cover on page 53 b Hard drive see Hard drive on page 54 c Optical drive see Optical drive on page 62 d Keyboard see Keyboard on page 64 e Top cover see Top cover on page 67 f Speakers see Speakers on page 76 g S...

Page 105: ... 3 Remove the three Phillips PM2 5 4 5 screws 1 that secure the display assembly left hinge to the base enclosure 4 Remove the four Phillips PM2 5 3 25 broad head screws 2 that secure the display assembly right hinge to the base enclosure 5 Remove the display assembly 3 Component replacement procedures 95 ...

Page 106: ...ges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure d Remove the display bezel 4 The display bezel is available using spare part numbers 758055 001 for use only on computer models equipped with a webcamera and 758056 001 for use only on computer models not equipped with a webcamera 96 Chapter 6 Removal an...

Page 107: ... webcamera microphone module is attached to the display enclosure with double sided adhesive b Disconnect the webcamera microphone module cable 2 from the webcamera microphone module c Remove the webcamera microphone module The webcamera microphone module is available using spare part number 746667 001 Component replacement procedures 97 ...

Page 108: ...r of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display enclosure c Release the adhesive strip 2 that secures the display panel cable connector to the display panel 98 Chapter 6 Removal and replacement procedures ...

Page 109: ...isplay panel The display panel is available using spare part number 761784 001 9 If it is necessary to replace the display panel cable a Release the display panel cable from the clips 1 and routing channel built into the the display enclosure Component replacement procedures 99 ...

Page 110: ...d with a webcamera and 758058 001 for use only on computer models not equipped with a webcamera 10 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5 3 25 broad head screws 1 that secure the display hinges to the display enclosure 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 111: ...enna cables and transceivers a Detach the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided adhesive b Release the WLAN antenna cables from the clips 2 and routing channel built into the top edge and right side of the display enclosure Component replacement procedures 101 ...

Page 112: ...The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 758060 001 Reverse this procedure to reassemble install the display assembly 102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 113: ...e amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press ...

Page 114: ... down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right ...

Page 115: ...e not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining a BIOS version To determine whether a...

Page 116: ...ion to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your c...

Page 117: ...Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot o...

Page 118: ...vice to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Dynamically choosin...

Page 119: ...rtup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed d...

Page 120: ... the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 110 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions f...

Page 121: ...rtup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad poin...

Page 122: ... Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to se...

Page 123: ...eed to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the l...

Page 124: ... locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your compute...

Page 125: ...Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot o...

Page 126: ...ice down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a bo...

Page 127: ...menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup ...

Page 128: ...ve NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 118 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ...

Page 129: ...essage is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab k...

Page 130: ... Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to se...

Page 131: ...ottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is runn...

Page 132: ... to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group...

Page 133: ...OTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product s...

Page 134: ...ability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start scre...

Page 135: ...y f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the com...

Page 136: ...artition From the Start screen type file and then click File Explorer or From the Start screen type pc and then select This PC NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows o...

Page 137: ... F11 for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and foll...

Page 138: ...n before you give away or recycle your computer For more information on these features see HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open ...

Page 139: ... only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support In case of system...

Page 140: ... 1 Select Start All Programs Security and Protection HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repa...

Page 141: ...ate a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that mi...

Page 142: ...HP Recovery partition To check for the Windows partition select Start Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recov...

Page 143: ... and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 134 NOTE Your computer may not come equipped with an internal optical dri...

Page 144: ...ng system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes NOTE Your computer may not come equipped with an internal optical drive In order to use the operating system DVD you may need to plug in an external optical drive 1 If possible back up all personal files 2 Restart the computer and then insert the W...

Page 145: ...em at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your informa...

Page 146: ...perating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image you must first create the recovery ISO file and then burn it to an optical disc NOTE HP recommends that you create the HP Factory Image in the eve...

Page 147: ...ckups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11 key Press f11 while the computer boots or Press and hold f11 as you press the power button To reinstall SLED follow the steps below 1 Select System Recovery from the boot menu after pressing f11 2 A prompt will appear reading This u...

Page 148: ...based system boards Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BI...

Page 149: ...ional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally i...

Page 150: ... can be run from DOS A utility is required to write data to this memory and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for ...

Page 151: ...t Engine Firmware present only in models ending in a p or w or with Intel Centrino Pro technology 1 5 or 5 MBytes Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator us...

Page 152: ...es configuration and calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Webcamera 64 KBits No Yes Store webcamera configuration and firmware Using a utility from the device manufact...

Page 153: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Page 154: ...t and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet ...

Page 155: ...15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 c...

Page 156: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 146 Chapter 12 Recycling ...

Page 157: ...t side 17 lights 14 right side 18 TouchPad 15 computer major components 21 specifications 123 connectors service considerations 47 D display assembly removal 94 spare part numbers 31 display bezel removal 96 spare part numbers 31 42 45 96 display components 11 display enclosure spare part number 32 42 Display Hinge Kit spare part number 31 42 101 display panel product description 2 removal 98 spar...

Page 158: ...rage device illustrated 33 precautions 47 spare part numbers 33 memory module product description 4 removal 60 spare part numbers 29 36 37 60 memory module compartment cover illustrated 32 location 19 removal 60 spare part number 61 microphone location 11 product description 6 microphone jack 18 model name 1 mouse spare part numbers 34 36 37 mute light 14 N network jack 17 O operating system produ...

Page 159: ...lity product description 10 solid state drive precautions 47 product description 4 removal 59 spare part number 29 33 37 59 Speaker Kit spare part number 23 76 speakers location 13 removal 76 spare part number 23 42 76 specifications 123 system board removal 79 spare part numbers 23 39 40 41 42 43 44 45 79 T tools required 46 top cover removal 67 spare part numbers 22 42 67 TouchPad button 15 Touc...

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