HP 24 Maintenance And Service Manual Download

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Table of Contents

Getting started ............................................................................................................................................................. 1

Important safety information ................................................................................................................................ 1

Important service information and precautions .................................................................................................... 1

RoHS (2002/95/EC) requirements .......................................................................................................................... 2

General descriptions .............................................................................................................................................. 2

Firmware updates .................................................................................................................................................. 2

Before returning the repaired product to the customer ....................................................................................... 2

Monitor features ........................................................................................................................................................... 3

Features ................................................................................................................................................................. 3

Front components .................................................................................................................................................. 4

Side components .................................................................................................................................................... 4

Rear components ................................................................................................................................................... 5

Locating the serial number and product number .................................................................................................. 6

Illustrated parts catalog .............................................................................................................................................. 8

How to order parts ................................................................................................................................................. 9

Removal and replacement procedures ...................................................................................................................... 10

Preparation for disassembly ................................................................................................................................ 10

RC .......................................................................................................................................................................... 10

Connector repair .................................................................................................................................................. 13

DP connector CN5 ..................................................................................................................................... 15

DC jack connector CN1 .............................................................................................................................. 16

USB upstream connector P1 ..................................................................................................................... 16

USB connector P2, P3, P4, P5 (VA) & P1, P2 (RA) ..................................................................................... 16

USB-C connector P1 .................................................................................................................................. 17

Headphone connector CN2 ....................................................................................................................... 17

Function test ........................................................................................................................................................ 18

Support and troubleshooting .............................................................................................................................. 18

Index ..................................................................................................................................................................... 20

Summary of Contents for 24

Page 1: ...Maintenance and Service Guide Mini in One 24 model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Page 2: ...ates and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First E...

Page 3: ...ont components 4 Side components 4 Rear components 5 Locating the serial number and product number 6 3 Illustrated parts catalog 8 How to order parts 9 4 Removal and replacement procedures 10 Preparation for disassembly 10 RC 10 Connector repair 13 DP connector CN5 15 DC jack connector CN1 16 USB upstream connector P1 16 USB connector P2 P3 P4 P5 VA P1 P2 RA 16 USB C connector P1 17 Headphone conn...

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Page 5: ...opening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or disposal Thi...

Page 6: ...tance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the original...

Page 7: ...your operating system Tilt swivel height and pivot adjustment capabilities Removable stand for flexible display head mounting solutions VESA mounting capability for attaching the display to a wall mount device or swing arm USB Type C connector for interfacing with an HP Desktop Mini 6 USB 3 1 Gen1 ports 4 on the rear and 2 on the side USB Type B upstream port One DisplayPort video input Audio out ...

Page 8: ...es Record sound 2 Webcam light Indicates the webcam is on 3 Webcam shutter Opens or closes the webcam 4 Webcam lens Allows you to share video of your image 5 Speaker grill Covers the stereo speakers 6 Power button Turns the monitor on or off Side components To identify the components on the sides of the monitor use this illustration and table Front of monitor showing locations of front components ...

Page 9: ... Connects headphones or a headset 2 USB 3 1 Gen1 ports 2 Connect USB devices Rear components To identify the components on the rear of the monitor use this illustration and table Sides of monitor showing locations of side components Rear of monitor showing locations of rear components ...

Page 10: ... is closed press to open the Brightness menu 9 Plus button If the OSD menu is open press to navigate forward through the OSD menu and increase adjustment levels If the OSD menu is closed press to open the Color menu 10 Minus button If the OSD menu is open press to navigate backward through the OSD menu and decrease adjustment levels If the OSD menu is closed press to open the Next Active Input men...

Page 11: ...7 Label location Barcode label for Worldwide region Barcode label for Worldwide region Spec Label for Worldwide Region Spec Label for Worldwide Region Spec label Barcode label ...

Page 12: ...1 6 ASSY MAIN CHASSIS Barzini2 1 7 Scalar Board 1 8 GNRC Speaker 50X22 40HM 2W Barzini2 1 9 SUPPORT PCB BKT L SECC T 0 5mm 1 10 SUPPORT PCB BKT R SECC T 0 5mm 1 11 ASSY IO SHIELDING Barzini2 1 12 ASSY BUCKET Barzini2 1 13 VENT COVER ABS MT11010 Barzini2 2 14 VESA COVER ABS MT11010 Barzini2 1 15 GNRC FHD WEBCAM 2Dmic Barzini2 MiO 1 16 ASSY SIDE USB PCBA 1 17 ASSY FUNCTION PCBA 1 Illustration showin...

Page 13: ...the rear cover and chassis need to be modified to make the connector opening larger USB RA P1 P2 Farnell 48405 0003 Notes the rear cover needs to be modified to make the connector opening larger DC jack CN1 N A N A Please contact HP Service USB C P1 Farnell DX07S024JJ2R1300 NOTE The connector may need to be modified to meet functionality regulatory and safety requirements if it is not an exact mat...

Page 14: ...lean the room for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the following dimension...

Page 15: ...rt the scraper bar tool into the gap between the middle frame and rear case and then rotate The hook opens Repeat the steps 4 Remove the Mylar and release the screws then remove the IO shielding 1 Remove the screws from the rear case Split the left and right sides apart Open the hook Remove the IO shielding ...

Page 16: ... module from the middle frame 7 Release the screws and remove the Die casting 8 Release all cables LVDS cable FFC 2 Webcam cable Type C and Audio cable 9 Release the screws on scaler board then remove the PCBA Remove the small boards Remove the webcam module Remove the PCBA ...

Page 17: ...t then remove the speakers 11 Release the screws and remove the chassis middle frame 12 Tear off the gasket from the IO Shielding Connector repair This procedure includes DisplayPort DC jack headphone USB C USB upstream and USB A connectors Remove the speakers Tear off the gasket ...

Page 18: ... and USB side board board part number 790QW0300 H0 The connectors identifiers are as follows Connector Location DisplayPort CN5 USB upstream P1 USB VA P2 P3 P4 P5 DC jack CN1 IO Board showing locations of connectors Connector Location USB C P1 Connector Location USB RA P1 P2 Main Board showing location of connector O Board showing locations of connectors ...

Page 19: ...dering iron and absorber You can gently push down with the soldering iron once everything is molten to move the CN201 out of the through holes 2 Lift the CN5 connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component USB Side Board showing locations of connectors O Board showing locations of connectors Audio Board showing locati...

Page 20: ...ot air gun to melt the solder on the pins Pin solder with soldering iron and absorber You can gently push down with the soldering iron once everything is molten to move the CN602 out of the through holes 2 Lift the P1 connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component USB connector P2 P3 P4 P5 VA P1 P2 RA Repair the USB ...

Page 21: ...onnector 1 Use a hot air gun to melt the solder on the pins 2 Lift the P1 connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component Headphone connector CN2 Repair the Headphone connector 1 Use a hot air gun to heat the bottom side of PCB below the headphone connector Remove USB connectors Remove USB connectors Remove USB C conn...

Page 22: ...ter or DVD player DP test Confirm whether image displays and sound plays correctly on the monitor Computer or DVD player Audio test Change volume and balance to confirm whether volume is smooth and loud enough Speaker Table 4 1 Function test Test item Operating description Tool used USB C test Confirm whether image displays sound plays and data transmitting correctly on the monitor Computer DP tes...

Page 23: ...ct Brightness to adjust the brightness scale as needed Input Signal Not Found is displayed on the screen USB Type C cable is not connected to the HP Desktop Mini Connect the USB Type C cable Input Signal Out of Range is displayed on screen Video resolution and or refresh rate are set higher than what the monitor supports Change the settings to a supported setting The monitor is off but it did not ...

Page 24: ...ard removal 15 power button location 5 power connector location 6 power light location 5 precautions 1 preparation for disassembly 12 RC removal 12 rear components 6 removal power board 15 RC 12 xxxx 20 removal and replacement procedures 12 returning to customer 2 RoHS 2002 95 EC requirements 2 safety information 1 serial number location 7 service information 1 spare parts 9 support and troublesho...

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