HP 15-U410NR User Manual Download Page 10

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Contents

Setup Instructions

●

Overview of computer setup and features

Get started app

To access the Get started app:

▲

Select the

Start

button, and then select the

Get

started app

●

A broad range of how-to information and troubleshooting tips

HP support

For U.S. support, go to

http://www.hp.com/go/contactHP

For worldwide support, go to

http://welcome.hp.com/

country/us/en/wwcontact_us.html

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

Safety & Comfort Guide

To access this guide:

Type

support

in the taskbar search box, and then

select the

HP Support Assistant

app.

‒

or –

Click the question mark icon in the taskbar.

Select

My PC

, select the

Specifications

tab, and then

select

User Guides

‒

or –

Go to

http://www.hp.com/ergo

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

Type

support

in the taskbar search box, and then

select the

HP Support Assistant

app.

‒

or –

Click the question mark icon in the taskbar.

Select

My PC

, select the

Specifications

tab, and then

select

User Guides

●

Important regulatory notices, including information about proper

battery disposal, if needed.

Limited Warranty

To access this document:

Type

support

in the taskbar search box, and then

select the

HP Support Assistant

app.

‒

or –

Click the question mark icon in the taskbar.

Select

My PC

, and then select

Warranty and

services

‒

or –

●

Specific warranty information about this computer

Chapter 1 Starting right

Summary of Contents for 15-U410NR

Page 1: ...User Guide ...

Page 2: ...escribes features that are common to most products Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com ...

Page 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Page 4: ...iv Safety warning notice ...

Page 5: ...Connecting to a network 18 Connecting to a wireless network 18 Using the wireless controls 18 Airplane mode key 18 Operating system controls 18 Connecting to a WLAN 19 Using HP Mobile Broadband select products only 19 Using HP DataPass select products only 20 Using GPS select products only 20 Using Bluetooth wireless devices select products only 20 Connecting to a wired network LAN select products...

Page 6: ... the integrated numeric keypad 28 6 Managing power 29 Initiating and exiting Sleep and Hibernation 29 Manually initiating and exiting Sleep 30 Manually initiating and exiting Hibernation select products only 30 Setting password protection on wakeup exiting Sleep or Hibernation 30 Using the power meter and power settings 31 Running on battery power 31 Factory sealed battery 31 Finding battery infor...

Page 7: ...ds 41 Using the fingerprint reader select products only 41 Using Internet security software 42 Using antivirus software 42 Using firewall software 42 Installing software updates 42 Using HP Touchpoint Manager select products only 43 Securing your wireless network 43 Backing up your software applications and information 43 Using an optional security cable 43 9 Using Setup Utility BIOS 45 Starting S...

Page 8: ...rted 52 Using the HP Recovery partition select products only 53 Using HP Recovery media to recover 53 Changing the computer boot order 54 Removing the HP Recovery partition select products only 55 12 Specifications 56 Input power 56 Operating environment 56 13 Electrostatic Discharge 58 14 Accessibility 59 Supported assistive technologies 59 Contacting support 59 Index 60 viii ...

Page 9: ...lect the Store app or Select the Store icon next to the taskbar search box 2 Select HP picks to view all the available apps NOTE HP picks is available in select countries only 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the...

Page 10: ... taskbar 2 Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then s...

Page 11: ...ns HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Include your product name and your name phone number and postal address More HP...

Page 12: ...splays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your comput...

Page 13: ...rd and then remove it from the memory card reader 3 USB 3 0 ports Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 5 RJ 45 network jack status lights Co...

Page 14: ... AC adapter 8 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 6 Chapter 2 Getting to know your computer ...

Page 15: ...n more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and then select Power Options 2 Vents Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off d...

Page 16: ...e taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides NOTE When a device is connected to the jack the computer speakers are disabled 5 Volume button Controls speaker volume on the tablet To increase speaker volume press the edge of the button To decrease speaker volum...

Page 17: ...amera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide 1 Type support in the taskbar...

Page 18: ...rtainment mode To use your notebook in entertainment mode raise the display and then rotate it backward to a stand position about 315 degrees You can rest the notebook on the computer bottom or stand it on the front edges NOTE The Touchpad and keyboard functions are locked during this mode Tablet mode To use your notebook as a tablet raise the display and then rotate it backward until it is flush ...

Page 19: ...the pointer or activate items on the screen NOTE For more information see Using the TouchPad and touch screen gestures on page 26 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 11 ...

Page 20: ...ower to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 12 Chapter 2 Getting to know your computer ...

Page 21: ...n briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then sel...

Page 22: ...ht keyboard feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on it can be used like an external numeric keypad Using the action keys An action key performs an assigned function The icon on each action key illustrates the function for that key To use an action key press and hold t...

Page 23: ...ery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a BD Begins pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of...

Page 24: ...nternal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers Produce sound 16 Chapter 2 Getting to know your computer ...

Page 25: ...se numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period Regulatory label s...

Page 26: ...ntries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet...

Page 27: ...ect Open Network and Sharing Center Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 3 Follow the on screen instructions to complete the connection After the connection is made select the network status icon at the far right of the taskbar to verify the name and status of the ...

Page 28: ... go to http www hp com go hpdatapass Using GPS select products only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices select products only A Bluetooth device provides short range wireless comm...

Page 29: ... When your computer is part of a network you are not limited to using only the information that is stored in your computer Computers connected to the network can exchange software and data with each other For more information about sharing files folders or drives see the information provided in the Get started app Select the Start button and then select the Get started app NOTE When a disc like a ...

Page 30: ...es Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Setting up HDMI audio on page 25 Before connecting speakers lower the vol...

Page 31: ...l panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system or Right click the Start button select Control Panel select Hardware and Sound and then select the audio control panel specific to your system Using video Your computer is a powerful video device that enables you to watch streaming video from your favorit...

Page 32: ...isplay states PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and the external device Extend View the screen image extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especiall...

Page 33: ...oject to a second screen Click Connect to a wireless display and then follow the on screen instructions NOTE To learn what type of display you have Miracast compatible or Intel WiDi refer to the documentation that came with your TV or secondary display device Discovering and connecting to Intel WiDi certified displays select Intel products only Use Intel WiDi to wirelessly project individual files...

Page 34: ... on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be used on the Tou...

Page 35: ...Two finger scroll TouchPad only Use the two finger scroll to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on ...

Page 36: ...ated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad For more details about the integrated numeric keypad see Keys on page 14 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standa...

Page 37: ...lso initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 30 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down You can also initiate Hibernation manually For more information see Manually initiating and exiting Hi...

Page 38: ...arch box and then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable and then in the When I press the power button area select Hibernate or Under Shutdown settings select the Hibernate box to show the Hibernate option in the Power menu 4 Select Sav...

Page 39: ...n battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a low or critical battery level Computer battery life varies depending on power management se...

Page 40: ...ternal power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The battery light selec...

Page 41: ...does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to AC power under any of the following conditions WARNING Do no...

Page 42: ...ing and should be replaced Contact support for information about obtaining a replacement AC power adapter Shutting down turning off the computer CAUTION Unsaved information is lost when the computer shuts down Be sure to save your work before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut dow...

Page 43: ...rocedures try the following emergency procedures in the sequence provided Press ctrl alt delete select the Power icon and then select Shut down Press and hold the power button for at least 5 seconds Disconnect the computer from external power Shutting down turning off the computer 35 ...

Page 44: ...instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall apps t...

Page 45: ...If you would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean ...

Page 46: ...s on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of...

Page 47: ...ons If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you pla...

Page 48: ... the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwor...

Page 49: ...BIOS Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take effect when th...

Page 50: ...gly recommended that you use the antivirus program of your choice in order to fully protect your computer For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be ...

Page 51: ...WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or ...

Page 52: ...security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place 44 Chapter 8 Securing your computer and information ...

Page 53: ...rd attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows butto...

Page 54: ...dministrator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and c...

Page 55: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Page 56: ...urn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 48 b Hard drive c BIOS 3 When the diagnostic tool opens selec...

Page 57: ...ownloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 49 ...

Page 58: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 50 For information on the recovery options that are available using the recovery media see Using Windows tools on page 51 Use Win...

Page 59: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 60: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 55 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you...

Page 61: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Page 62: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 63: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 50 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 64: ...llowing specifications Operating voltage and current varies by platform The voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W 19 5 V dc 7 69 A 150 W DC plug of external HP power supply NOTE This product is designed for IT power systems in ...

Page 65: ...Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 57 ...

Page 66: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Page 67: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Page 68: ...k Cleanup software 36 Disk Defragmenter software 36 E electrostatic discharge 58 esc key identifying 14 external AC power using 33 F fingerprint reader using 41 fingerprints registering 41 firewall software 42 fn key identifying 14 G GPS 20 H hard drive light 5 HDMI port connecting 24 identifying 5 HDMI configuring audio 25 headsets connecting 22 Hibernation exiting 30 initiated during critical ba...

Page 69: ...puter 17 public WLAN connection 19 R recover options 52 recovery discs 51 53 HP Recovery Manager 52 media 53 starting 53 supported discs 51 system 52 USB flash drive 53 using HP Recovery media 51 recovery media creating 50 creating using HP Recovery Manager 51 recovery partition removing 55 regulatory information regulatory label 17 wireless certification labels 17 RJ 45 network jack identifying 5...

Page 70: ...31 using sound settings 23 using the integrated numeric keypad 28 using the keyboard and optional mouse 28 using the TouchPad 26 V vents identifying 16 video 23 volume button identifying 8 W webcam identifying 9 using 22 webcam light identifying 9 Windows system restore point 50 51 Windows key identifying 14 Windows passwords 40 Windows tools using 51 wireless button 18 wireless certification labe...

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