HP EliteBook x360 1040 G5 Maintenance And Service Manual Download Page 1

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Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Summary of Contents for EliteBook x360 1040 G5

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...dition August 2020 Document Part Number M20768 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windo...

Page 3: ...the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the us...

Page 4: ...iv Safety warning notice ENWW ...

Page 5: ... select products only 14 Bottom 15 Top cover 15 Rear 16 Labels 16 Inserting a nano SIM card select products only 18 3 Illustrated parts catalog 21 Computer major components 21 Mass storage devices 30 Cables 30 Miscellaneous parts 31 4 Removal and replacement procedures preliminary requirements 35 Tools required 35 Service considerations 36 Plastic parts 36 Cables and connectors 36 Drive handling 3...

Page 6: ...disassembly 44 Bottom cover 44 Battery 45 Solid state drive 47 WWAN module 48 Connector board cable 50 Connector board 51 Display assembly 52 Speakers 54 Touchpad cable 56 Touchpad 57 NFC module cable 59 NFC module 60 System board 61 Fan heat sink assembly 64 Sensor board cable 66 Sensor board 67 WWAN antenna 68 6 Using Setup Utility BIOS 71 Starting Setup Utility BIOS 71 Updating Setup Utility BI...

Page 7: ...he HP PC Hardware Diagnostics Windows from the Microsoft Store 79 Customizing Remote HP PC Hardware Diagnostics UEFI settings 79 9 Specifications 81 Computer specifications 81 35 6 cm 14 0 in display specifications 82 Solid state drive specifications 82 Solid state drive specifications SATA 3 83 10 Statement of memory volatility 85 Current BIOS steps 85 Nonvolatile memory usage 87 Questions and an...

Page 8: ...viii ENWW ...

Page 9: ...gh definition FHD 1920 1080 BrightView WLED 72 eDP PSR Sure View Reflect ultraslim touchscreen display panel typical brightness 1000 nits LCD 14 0 in FHD 1920 1080 BrightView WLED 72 eDP 1 4 PSR2 bent low power LP touchscreen display panel typical brightness 400 nits LCD 14 0 in FHD 1920 1080 antiglare WLED 72 eDP 1 4 PSR2 bent LP touchscreen display panel typical brightness 400 nits LCD 14 0 in F...

Page 10: ...2 Dual array digital microphone Wireless Wireless Local Area Network WLAN Intel Wi Fi 6 AX201 ax 2 2 Bluetooth 5 MU MIMO M 2 1216 vPro 160 MHz MIPI BRI WW with 2 antenna Intel Wi Fi 6 AX201 ax 2 2 Bluetooth 5 MU MIMO M 2 1216 non vPro 160 MHz MIPI BRI WW with 2 antenna Wireless Wide Area Network WWAN Intel XMM 7360 LTE Advanced Cat 9 Qualcomm X55 LTE 5G Near field communication NFC NFC Mirage WNC ...

Page 11: ...64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Professional 64 Windows 10 Professional 64 CBB 1903 Windows 10 Professional 64 Chinese Market Windows 10 Professional 64 StF MSNA Plus Fr...

Page 12: ...4 Chapter 1 Product description ENWW ...

Page 13: ...en AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging ENWW...

Page 14: ...equired 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 4 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and charges small devices even when the computer is off Left Use the illustration and tabl...

Page 15: ... For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 3 Nano SIM card slot select products only Supports a wireless subscriber identity module SIM card 4 Security cable slot Attaches an ...

Page 16: ...ial recognition to monitor your presence in front of the computer to save power and add security When you step away from the computer the sensor puts the computer into the Sleep state When you return to your computer the sensor recognizes you and wakes the computer without a key press or mouse movement 7 WWAN antennas select products only Send and receive wireless signals to communicate with wirel...

Page 17: ...Keyboard area ENWW Keyboard area 9 ...

Page 18: ...ab key repeatedly until the pointer rests on the Touchpad button Then press the spacebar to select the button Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Near Field Communications NFC tapping area and a...

Page 19: ... sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Camera privacy light On The camera is off Off The camera is on 6 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off ...

Page 20: ...pports fingerprint reader sign in type Sign in options in the taskbar search box and follow the on screen instructions If Fingerprint reader is not listed as an option then your notebook does not include a fingerprint reader Table 2 6 Button speaker and fingerprint reader components and their descriptions Component Description 1 Speakers 2 Produce sound 12 Chapter 2 Components ENWW ...

Page 21: ...e loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 4 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 3 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logo...

Page 22: ...a off shutter closed and on If you record video when the camera is off shutter closed audio will still record 7 Power button When the computer is off press the button briefly to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernatio...

Page 23: ... and table to identify the bottom components Table 2 9 Bottom components and their descriptions Component Description 1 Speakers Produce sound 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Top cover Use the illustratio...

Page 24: ...TE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Labels Use the illustration and table to identify the label location and components The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with th...

Page 25: ...l number the product number or the model number Locate this information before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Table 2 12 Service label components and their descriptions Component 1 HP product name 2 Warranty period 3 Product ID 4 Serial number Table 2 13 Serv...

Page 26: ... SIM card follow these instructions to determine the correct SIM card size for your computer 1 Go to http www hp com support and then search for your computer by product name or number 2 Select Product Information 3 Refer to the listed options to determine which card to purchase To insert a SIM card follow these steps 1 Position the computer display side up on a flat surface 2 Press in gently on t...

Page 27: ...rd 1 Release the SIM tray as described previously and then remove the card 2 Replace the tray in the computer Press in gently on the tray until it is firmly seated ENWW Inserting a nano SIM card select products only 19 ...

Page 28: ...20 Chapter 2 Components ENWW ...

Page 29: ...HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag on the bottom of your computer ENWW Computer major...

Page 30: ...1 14 0 in LCD FHD 1980 1080 BrightView LED UWVA SVR typical brightness 1000 nits M16041 001 14 0 in LCD FHD 1980 1080 BrightView LED UWVA LP typical brightness 400 nits M16038 001 14 0 in LCD FHD 1980 1080 BrightView LED UWVA SVR typical brightness 1000 nits M16040 001 14 0 in LCD FHD 1980 1080 antiglare LED UWVA LP typical brightness 400 nits M16037 001 2 Top cover keyboard 22 Chapter 3 Illustrat...

Page 31: ...16933 041 For use in Greece M16933 151 For use in Hungary M16933 201 For use in Iceland M16933 DD1 For use in India M16933 D61 For use in Israel M16933 BB1 For use in Italy M16933 061 For use in Japan M16933 291 For use in Latin America M16933 161 For use in the Netherlands M16933 B31 For use in Northwest Africa M16933 FP1 For use in Norway M16933 091 For use in Portugal M16933 131 For use in Roma...

Page 32: ...931 FL1 For use in Denmark M16931 081 For use in Denmark Finland and Norway M16931 DH1 For use in France M16931 051 For use in Germany M16931 041 For use in Greece M16931 151 For use in Hungary M16931 201 For use in Iceland M16931 DD1 For use in India M16931 D61 For use in Israel M16931 BB1 For use in Italy M16931 061 For use in Japan M16931 291 For use in Latin America M16931 161 For use in the N...

Page 33: ...932 211 For use in Bulgaria M16932 261 For use in Canada M16932 DB1 For use in the Czech Republic and Slovakia M16932 FL1 For use in Denmark M16932 081 For use in Denmark Finland and Norway M16932 DH1 For use in France M16932 051 For use in Germany M16932 041 For use in Greece M16932 151 For use in Hungary M16932 201 For use in Israel M16932 BB1 For use in Italy M16932 061 For use in Japan M16932 ...

Page 34: ...in Belgium M16930 A41 For use in Brazil M16930 211 For use in Bulgaria M16930 261 For use in Canada M16930 DB1 For use in the Czech Republic and Slovakia M16930 FL1 For use in Denmark M16930 081 For use in Denmark Finland and Norway M16930 DH1 For use in France M16930 051 For use in Germany M16930 041 For use in Greece M16930 151 For use in Hungary M16930 201 For use in Iceland M16930 DD1 For use ...

Page 35: ... not equipped with NFC capability M16005 001 4b Touchpad bracket The touchpad bracket is not available as a spare part 4c Touchpad cable The touchpad cable is available in the Cable Kit spare part number M20835 001 5a NFC module NOTE The NFC module spare part kit does not include the NFC module cable The NFC module cable is available in the Cable Kit spare part number M20835 001 M16045 001 5b NFC ...

Page 36: ...tem memory and the Windows 10 OSR operating system M16024 601 Equipped with an Intel Core i7 10810U processor 32 GB of system memory and a non Windows OSR operating system M16024 001 Equipped with an Intel Core i7 10810U processor 16 GB of system memory and the Windows 10 OSR operating system M16023 601 Equipped with an Intel Core i7 10810U processor 16 GB of system memory and a non Windows OSR op...

Page 37: ... memory and a non Windows operating system M16013 001 Equipped with an Intel Core i5 10310U processor 8 GB of system memory and the Windows 10 OSR operating system M16016 601 Equipped with an Intel Core i5 10310U processor 8 GB of system memory and a non Windows OSR operating system M16016 001 Equipped with an Intel Core i5 10310U processor 8 GB of system memory and the Windows 10 operating system...

Page 38: ...onent Spare part number 1 Solid state drives 2 TB M 2 2280 PCIe NVMe 3 4 SS solid state drive with TLC L85358 005 1 TB M 2 2280 PCIe NVMe 3 4 SS solid state drive with TLC L85348 005 512 GB M 2 2280 PCIe 3 4 SS solid state drive with TLC L85360 005 512 GB M 2 2280 PCIe NVMe SED solid state drive with TLC L85368 005 512 GB M 2 2280 PCIe NVMe value solid state drive L85364 005 256 GB M 2 2280 PCIe 3...

Page 39: ...mbers Component Spare part number AC adapter 90 W AC adapter PFC S 3P 4 5 mm 710413 001 65 W AC adapter non PFC slim USB Type C straight 1 8 m L04650 850 65 W AC adapter non PFC USB Type C RC 1 8 m L32392 001 65 W AC adapter non PFC USB Type C 1 8 m L67440 001 HP USB Type C to RJ45 adapter 855560 001 Bracket Kit includes the WWAN bracket M16009 001 HP USB Type C male to USB Type C male cable 1 m L...

Page 40: ...iscellaneous Kit includes battery gaskets 2 battery support sponges 2 and keyboard support rubber M16036 001 Mouse HP comfort grip wireless mouse 691922 001 HP USB laser mouse 674318 001 HP USB travel mouse 757770 001 HP AES 2 0 pen with app button L57041 001 Power cord C5 conventional with sticker 1 8 m Argentina L19357 002 Australia L19358 002 Brazil L19359 002 Denmark L19360 002 Europe L19361 0...

Page 41: ...1 South Africa L22325 001 South Korea L22328 001 Switzerland L22324 001 Taiwan L22329 001 Thailand L22326 001 The United Kingdom L22320 001 Power cord C5 FDH premium 1 0 m Argentina L36815 001 Australia L36816 001 Brazil L44789 001 Denmark L36817 001 Europe L36818 001 India L36820 001 Israel L36819 001 Italy L44788 001 North America L36822 001 The People s Republic of China L36823 001 South Africa...

Page 42: ...19359 001 Denmark L19360 001 Europe L19361 001 India L19363 001 Israel L19362 001 Italy L19364 001 North America L19365 001 The People s Republic of China L19367 001 South Africa L19368 001 Switzerland L19369 001 Taiwan L19366 001 Thailand L19370 001 The United Kingdom L19373 001 Power cord for use in Brazil C5 1 0 m 438722 001 Screw Kit M16008 001 34 Chapter 3 Illustrated parts catalog ENWW ...

Page 43: ...ion to properly prepare to disassemble and reassemble the computer Tools required You need the following tools to complete the removal and replacement procedures Magnetic Phillips P1 screwdriver Nonconductive nonmarking pry tool Torx T6 screwdriver Tweezers ENWW Tools required 35 ...

Page 44: ...ives are fragile components Handle them with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are dis...

Page 45: ...tact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before...

Page 46: ...l grounding methods and equipment on page 39 Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container Generating static electricity Follow these static electricity guidelines Different activities generate different amounts of static electricity Static electricity increases as humidity decreases ...

Page 47: ...per ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of 1 MΩ 10 resistanc...

Page 48: ...footwear straps providing 1 MΩ 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe...

Page 49: ... conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges ENWW Packaging and transporting guidelines 41 ...

Page 50: ...42 Chapter 4 Removal and replacement procedures preliminary requirements ENWW ...

Page 51: ...vice provider parts IMPORTANT Components described in this chapter should be accessed only by an authorized service provider Accessing these parts can damage the computer or void the warranty NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer ENWW 43 ...

Page 52: ... 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Bottom cover To remove the bottom cover use this procedure and illustration Table 5 1 Bottom cover ...

Page 53: ...bottom cover 3 from the computer To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number Battery 4 cell 78 Whr 5 09 Ahr LI L84352 005 ENWW Component replacement procedures 45 ...

Page 54: ...ollow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the c...

Page 55: ... GB M 2 2280 PCIe NVMe SED solid state drive with TLC M07245 005 256 GB M 2 2280 PCIe NVMe value solid state drive L85354 005 128 GB M 2 2280 SATA 3 solid state drive with TLC L85346 005 512 GB M 2 2280 PCIe 32 GB 3D Xpoint solid state drive L85366 005 256 GB M 2 2280 PCIe 16 GB 3D Xpoint solid state drive L85356 005 Before removing the solid state drive follow these steps 1 Prepare the computer f...

Page 56: ... designed with a notch to prevent incorrect insertion WWAN module To remove the WWAN module use this procedure and illustration Table 5 4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE Advanced Cat 9 L70670 005 Qualcomm X55 LTE 5G L83053 005 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW ...

Page 57: ...ration for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Disconnect the battery cable from the system board the battery see Battery on page 45 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The 5 blue WWAN antenna cable connects to the WWAN module 5 Main terminal The 6 red WWAN antenna cable connects to the WWAN...

Page 58: ...cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Disconnect the battery cable from the system board the battery see Battery on page 45 Remove the connector board cable 1 Release the zero insertion force ZIF connector 1 to which the connector board cable is connected and then disconnect the cab...

Page 59: ...vailable in the Cable Kit spare part number M20835 001 M16050 001 Before removing the connector board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Disconnect the battery cable from the system board the battery see Battery on page 45 4 Remove the WWAN module see WWAN module on page 48 Remove the ...

Page 60: ...htview LED UWVA SVR typical brightness 1000 nits M16041 001 14 0 in LCD FHD 1980 1080 brightview LED UWVA LP typical brightness 400 nits M16038 001 14 0 in LCD FHD 1980 1080 brightview LED UWVA SVR typical brightness 1000 nits M16040 001 14 0 in LCD FHD 1980 1080 antiglare LED UWVA LP typical brightness 400 nits M16037 001 Before removing the display panel follow these steps 1 Prepare the computer...

Page 61: ...ich the webcam microphone module cable is connected and disconnect the cable from the system board 4 Release the WLAN antenna cables and the webcam microphone module cable from the retention clip 4 built into the top cover keyboard 5 Release the ZIF connector 5 to which the display panel cable is connected and disconnect the cable from the system board 6 Release the display panel cable from the re...

Page 62: ...cover keyboard The top cover keyboard disengages from the display assembly hinges 9 Separate the display assembly 2 from the top cover keyboard Reverse this procedure to install the display assembly Speakers To remove the speakers use this procedure and illustration 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW ...

Page 63: ...isconnect the right speaker cable 1 from the system board 3 Release the WWAN antenna cable from the retention channel 2 built into the right speaker 4 Remove the three Phillips M2 0 3 5 screws 3 that secure the right speaker to the computer 5 Remove the right speaker 4 NOTE When removing the right speaker make note of the location of the rubber isolator 5 The absence of or damage to this isolator ...

Page 64: ...mber M20833 001 Before removing the touchpad cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Remove the battery see Battery on page 45 Remove the touchpad cable 1 Release the ZIF connector 1 to which the touchpad cable is connected and then disconnect the cable from the system board 2 Release...

Page 65: ...ble in the Cable Kit spare part number M20835 001 Touchpad bracket The touchpad bracket is not available as a spare part Before removing the touchpad follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Remove the battery see Battery on page 45 Remove the touchpad 1 Detach the touchpad cable 1 from the ...

Page 66: ...e system board 5 Fold back the keyboard cable 5 until the touchpad screws are accessible 6 Remove the three Phillips M2 0 2 0 broad head screws 1 that secure the touchpad to the computer 7 Remove the touchpad bracket 2 NOTE The touchpad bracket is not available as a spare part component 8 Lift the front edge 3 of the touchpad until it clears the top cover keyboard 58 Chapter 5 Removal and replacem...

Page 67: ...cable cable is available in the Cable Kit spare part number M20835 001 M16045 001 Before removing the NFC module cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Remove the battery see Battery on page 45 Remove the NFC module cable 1 Detach the NFC module cable 1 from the top cover keyboard Th...

Page 68: ...able is available in the Cable Kit spare part number M20835 001 M16045 001 Before removing the NFC module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Remove the battery see Battery on page 45 Remove the NFC module 1 Detach the NFC module cable cable 1 from the top cover keyboard The NFC module ...

Page 69: ...m M16023 601 Equipped with an Intel Core i7 10810U processor 16 GB of system memory and a non Windows OSR operating system M16023 001 Equipped with an Intel Core i7 10810U processor 8 GB of system memory and the Windows 10 OSR operating system M16025 601 Equipped with an Intel Core i7 10810U processor 8 GB of system memory and a non Windows OSR operating system M16025 001 Equipped with an Intel Co...

Page 70: ...ting system M16013 001 Equipped with an Intel Core i5 10310U processor 8 GB of system memory and the Windows 10 OSR operating system M16016 601 Equipped with an Intel Core i5 10310U processor 8 GB of system memory and a non Windows OSR operating system M16016 001 Equipped with an Intel Core i5 10310U processor 8 GB of system memory and the Windows 10 operating system M16015 601 Equipped with an In...

Page 71: ...WAN module shield 3 Disconnect the WLAN antenna cables 2 from the WLAN module terminals The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 2 Aux terminal 4 Disconnect the following cables from the system board Display panel cable ZIF connector cable 3 Right speaker cable 4 Keyboard ZIF connector cable 5 Touchpad ZIF...

Page 72: ...ure to install the system board Fan heat sink assembly To remove the fan heat sink assembly use these procedures and illustrations Table 5 12 Fan heat sink assembly descriptions and part numbers Description Spare part number Fan heat sink assembly includes replacement thermal material M16006 001 Before removing the fan heat sink assembly follow these steps 64 Chapter 5 Removal and replacement proc...

Page 73: ...System board on page 61 Remove the fan heat sink assembly 1 Disconnect the fan cables 1 from the system board 2 In the order indicated on the heat sink loosen the four captive Phillips screws 2 that secure the fan heat sink assembly to the computer 3 Loosen the four captive Phillips screws 3 that secure the fan heat sink assembly to the computer 4 Remove the fan heat sink assembly from the system ...

Page 74: ...E The sensor board cable is available in the Cable Kit spare part number M20835 001 Before removing the sensor board cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Remove the battery see Battery on page 45 4 Remove the system board see System board on page 61 Remove the sensor board cable 1 ...

Page 75: ...odels equipped with a microphone M16047 001 For use only on computer models not equipped with a microphone M16046 001 Before removing the sensor board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Remove the battery see Battery on page 45 4 Remove the system board see System board on page 61 Remo...

Page 76: ...sive M20836 001 Before removing the WWAN antenna follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the bottom cover Bottom cover on page 44 3 Remove the battery see Battery on page 45 4 Remove the speakers see Speakers on page 54 Remove the WWAN antenna 1 Detach the transceivers 1 from the top cover keyboard surface The transceivers are attac...

Page 77: ...3 Release the cables from the rubber retention molds 3 4 Remove the WWAN antenna Reverse this procedure to install the WWAN antenna ENWW Component replacement procedures 69 ...

Page 78: ...70 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW ...

Page 79: ... and extended memory NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook Starting Setup Utility BIOS You have several ways to access the Setup Utility BIOS IMPORTANT Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Turn on or restart the ...

Page 80: ...e BIOS version information also known as ROM date and System BIOS use one of these options HP Support Assistant 1 Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select My notebook and then select Specifications Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 71 2 Select Main...

Page 81: ...elect the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note ...

Page 82: ...e exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 74 Chapter 6 Using Setup Utility BIOS ENWW ...

Page 83: ... to its factory state Performing these standard procedures can return your computer to a working state faster IMPORTANT If you will be performing recovery procedures on a tablet the tablet battery must be at least 70 charged before you start the recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process ENWW 75 ...

Page 84: ...se the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that you have NOTE If you cannot create recovery media yourself contact support to obtain recovery discs Go to http www hp com support select your country or region and th...

Page 85: ...t the Start button select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP ...

Page 86: ...the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC OS recovery solution built into the ha...

Page 87: ...Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagnostic tools This feature provides access to the tools from the HP website or from a se...

Page 88: ...Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 80 Chapter 8 Using HP PC Hardware Diagnostics ENWW ...

Page 89: ... Metric U S Dimensions Width 385 mm 15 18 in Depth 258 mm 10 15 in Height front to back 23 mm 0 89 in Weight 2 09 kg 4 61 lb Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Ope...

Page 90: ...840 2160 UHD Surface treatment Antiglare FHD UHD panels BrightView OLED panel Brightness 400 nits UHD sRGB 95 panel 1000 nits FHD 72 NTSC panels 400 nits FHD 72 NTSC panels Viewing angle UWVA Backlight WLED Display panel interface eDP 1 4 PSR2 eDP PSR2 Solid state drive specifications This section provides specifications for your solid state drives Table 9 3 Solid state drive specifications 256 GB...

Page 91: ...ity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state drive specifications SATA 3 This section provides specifications for your solid state drive Table 9 4 Solid state drive specifications 128 GB Dimensions Height 1 35 mm Weight 10 g Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times ...

Page 92: ...84 Chapter 9 Specifications ENWW ...

Page 93: ...ry Use the following steps to remove personal data from the computer including the nonvolatile memory found in Intel based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can conta...

Page 94: ...r the password at the prompt j Select the Main menu select Apply Factory Defaults and Exit select Yes to save changes and exit and then select Shutdown k Reboot the system If the system has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all powe...

Page 95: ...protected backup of critical System BIOS code EC firmware and critical computer configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select products only on page 91 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Star...

Page 96: ...e on screen instructions 1 5 MB or 7 MB Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store co...

Page 97: ...e Fingerprint reader select products only 512 KB flash Yes Yes Stores fingerprint templates Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager Only a digitally signed application can make the call to write to the flash Questions and answers Use this section to answer your questions about nonvolatile memory 1 How can the BIOS settings be restored returned...

Page 98: ...ent and recovery software HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS if required by the operating system Examples of this requirement would be if you upgrade or downgrade the OS 3 Where is the UEFI BIOS located The UEFI BIOS is located on a flash memory chip You must use a utility to write to the chip 4 What kind of configuration data is stored on the DIMM Se...

Page 99: ...tion and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes c...

Page 100: ...92 Chapter 10 Statement of memory volatility ENWW ...

Page 101: ... no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the...

Page 102: ... France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 94 Chapter 11 Power cord set requirements ENWW ...

Page 103: ...CTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conduct...

Page 104: ...96 Chapter 11 Power cord set requirements ENWW ...

Page 105: ...battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle ENWW 97 ...

Page 106: ...98 Chapter 12 Recycling ENWW ...

Page 107: ...cial keys 13 top cover 15 touchpad 10 computer major components 21 computer specifications 81 connector board removal 51 spare part number 51 connector board cable removal 50 spare part number 50 D display specifications 81 82 display assembly removal 52 spare part numbers 52 display components 7 E electrostatic discharge ESD 35 38 preventing damage 35 38 39 esc key 14 F fan heat sink assembly rem...

Page 108: ...emoving personal data from volatile system memory 85 restoring 75 right side components 5 S Screw Kit spare part number 31 sensor board removal 67 spare part numbers 67 sensor board cable removal 66 spare part number 66 settings touchpad 10 SIM card inserting 18 solid state drive removal and replacement 47 spare part numbers 30 specifications 82 83 speaker removal 54 spare part numbers 54 speakers...

Page 109: ...WWAN module removal 48 spare part numbers 48 ENWW Index 101 ...

Page 110: ...102 Index ENWW ...

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