Troubleshooting
Reference Guide
6–11
If the Modem Dials Incorrectly
■
Check the telephone number you entered, including any
digits required for outside access or long distance.
■
In Control Panel, open Phone and Modem Options. Check the
dialing options—look for duplicate digits for outside access
or long distance.
■
Make sure the number you are calling is not busy.
■
If you are in a foreign country, the dial tone may not be
recognized by the modem. In Control Panel, open Phone
and Modem Options. Try disabling the option that waits for
a dial tone.
■
If you have call-waiting, disable it. Your telephone company
can provide instructions.
If the Modem Dials, But Does Not Connect
■
Make sure you are using an analog telephone line (2, 3, or
4 wires). You must not use a digital line. In a hotel, ask for
a data line.
■
Try another telephone line, preferably one normally used for
a fax machine or modem.
■
The modem at the other end may have a problem. Try dialing
to a different modem.
If the Modem Is Not Detected
■
Check the modem setup. In Control Panel, open Phone and
Modem Options. Check the COM port.
■
Open the hardware Device Manager:
1. Select Start > Control Panel > Performance and
Maintenance > System.
2. If the modem is disabled, try to enable it. If it has a
conflict, try disabling another device.
■
If you are running fax software using fax Class 2, try using
Class 1.
Summary of Contents for Compaq 370698-001
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Page 20: ...1 12 Reference Guide Getting Started with Your Notebook ...
Page 38: ...2 18 Reference Guide Basic Operation ...
Page 56: ...4 10 Reference Guide Modem and Network Connections ...
