36
9.0 TROUBLESHOOTING
TH-260D1 All in One Heat Pump Manual
Possible
Checks
Solution
The unit is not
heating the
water and has
no power
Check the
control screen
to see if it is
illuminated
If there is a blank screen, check that the power
supply switch is turned on and that the house fuses
have not tripped.
An issue with
the home's
tempering valve
Check the
temperature of
the hot water
If the tank temperature is reading higher than the
temperature at your taps, contact your installing
plumber to service/replace the home's tempering
A faulty Tank
Water
Temperature
Sensor
Check control
screen to see if
the Tank
Temperature
sensor is
showing two
lines or
temperature
value exceeds
70°C
Turn off power to the system for 1 minute to reset.
If there is still an error when power is switched
back on, contact HWHP on 0800 33 66 33 to
arrange a service
There is a
problem with
the system
controller
settings
Check the
Power on
Button is
showing on the
controller
Press and Hold the M and UP button for 5
seconds. This will turn on the electric element to
heat the water to 60°C. If the problem persists,
contact HWHP on 0800 33 66 33 to arrange a
service.
No Hot Water at Tap