Mini AeroScout
EN
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WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide
warranty support or service. Once assembly, setup or use of
the Product has been started, you must contact your local
distributor or Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that
you may need any assistance. For questions or assistance,
please visit our website at www.horizonhobby.com, submit a
Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information
section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.
horizonhobby.com/content/service-center_render-service-
center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When
calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where
you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem. A copy
of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
NOTICE:
Do not ship LiPo batteries to Horizon. If you have
any issue with a LiPo battery, please contact the appropriate
Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notifi cation
or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without
notifi cation. Service estimates are available upon request. You
must include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum of
½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well
as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing
to Horizon’s Terms and Conditions found on our website http://
www.horizonhobby.com/content/service-center_render-
service-center.
ATTENTION:
Horizon service is limited to Product compliant
in the country of use and ownership. If received, a non-
compliant Product will not be serviced. Further, the sender
will be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s
choice and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from notification,
after which it will be discarded.
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Warranty and Service Contact Information
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center (Repairs and Repair
Requests)
servicecenter.horizonhobby.com/RequestForm/
2904 Research Rd
Champaign, IL 61822
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
