Horizon Hobby AXI03006 Instruction Manual Download Page 12

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What this Warranty Covers

Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the

product purchased (the “Product”) will be free from defects in materials

and workmanship for a period of 2 years from the date of purchase.

What is Not Covered

This warranty is not transferable and does not cover (i) cosmetic damage,

(ii) damage due to acts of God, accident, misuse, abuse, negligence,

commercial use, or due to improper use, installation, operation or

maintenance, (iii) modiﬁ cation of or to any part of the Product, (iv)

attempted service by anyone other than a Horizon Hobby authorized

service center, (v) Product not purchased from an authorized Horizon

dealer, or (vi) Product not compliant with applicable technical regulations

or (vii) use that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO

OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS

ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT

LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE

PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED

THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF

THE PURCHASER’S INTENDED USE.

Purchaser’s Remedy

Horizon’s sole obligation and purchaser’s sole and exclusive remedy

shall be that Horizon will, at its option, either (i) service, or (ii) replace,

any Product determined by Horizon to be defective. Horizon reserves

the right to inspect any and all Product(s) involved in a warranty

claim. Service or replacement decisions are at the sole discretion of

Horizon. Proof of purchase is required for all warranty claims. SERVICE

OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE

PURCHASER’S SOLE AND EXCLUSIVE REMEDY.

Limitation of Liability

HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT,

INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR

PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF

WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT,

NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY,

EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. Further, in no event shall the liability of Horizon exceed the

individual price of the Product on which liability is asserted. As Horizon

has no control over use, setup, ﬁ nal assembly, modiﬁ cation or misuse,

no liability shall be assumed nor accepted for any resulting damage

or injury. By the act of use, setup or assembly, the user accepts all

resulting liability. If you as the purchaser or user are not prepared to

accept the liability associated with the use of the Product, purchaser

is advised to return the Product immediately in new and unused

condition to the place of purchase.

Law

These terms are governed by Illinois law (without regard to conﬂ ict of law

principals). This warranty gives you speciﬁ c legal rights, and you may also

have other rights which vary from state to state. Horizon reserves the right

to change or modify this warranty at any time without notice.

WARRANTY SERVICES
Questions, Assistance, and Services

Your local hobby store and/or place of purchase cannot provide

warranty support or service. Once assembly, setup or use of the Product

has been started, you must contact your local distributor or Horizon

directly. This will enable Horizon to better answer your questions and

service you in the event that you may need any assistance. For questions

or assistance, please visit our website at www.horizonhobby.com,

submit a Product Support Inquiry, or call the toll free telephone number

referenced in the Warranty and Service Contact Information section to

speak with a Product Support representative.

Inspection or Services

If this Product needs to be inspected or serviced and is compliant in

the country you live and use the Product in, please use the Horizon

Online Service Request submission process found on our website

or call Horizon to obtain a Return Merchandise Authorization (RMA)

number. Pack the Product securely using a shipping carton. Please

note that original boxes may be included, but are not designed to

withstand the rigors of shipping without additional protection. Ship

via a carrier that provides tracking and insurance for lost or damaged

parcels, as Horizon is not responsible for merchandise until it arrives

and is accepted at our facility. An Online Service Request is available

at http://www.horizonhobby.com/content/service-center_render-

service-center. If you do not have internet access, please contact

Horizon Product Support to obtain a RMA number along with

instructions for submitting your product for service. When calling

Horizon, you will be asked to provide your complete name, street

address, email address and phone number where you can be reached

during business hours. When sending product into Horizon, please

include your RMA number, a list of the included items, and a brief

summary of the problem. A copy of your original sales receipt must be

included for warranty consideration. Be sure your name, address, and

RMA number are clearly written on the outside of the shipping carton.

NOTICE:

Do not ship Li-Po batteries to Horizon. If you have any

issue with a Li-Po battery, please contact the appropriate Horizon
Product Support ofﬁ ce.

Warranty Requirements

For Warranty consideration, you must include your original sales

receipt verifying the proof-of-purchase date. Provided warranty

conditions have been met, your Product will be serviced or replaced

free of charge. Service or replacement decisions are at the sole

discretion of Horizon.

Non-Warranty Service

Should your service not be covered by warranty, service will be

completed and payment will be required without notiﬁ cation or

estimate of the expense unless the expense exceeds 50% of the retail

purchase cost. By submitting the item for service you are agreeing

to payment of the service without notiﬁ cation. Service estimates

are available upon request. You must include this request with your

item submitted for service. Non-warranty service estimates will be

billed a minimum of 1/2 hour of labor. In addition you will be billed for

return freight. Horizon accepts money orders and cashier’s checks,

as well as Visa, MasterCard, American Express, and Discover cards.

By submitting any item to Horizon for service, you are agreeing to

Horizon’s Terms and Conditions found on our website http://www.

horizonhobby.com/content/service-center_render-service-center.

ATTENTION:

Horizon service is limited to Product compliant in

the country of use and ownership. If received, a non-compliant
Product will not be serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced Product, through
a carrier of the sender’s choice and at the sender’s expense.
Horizon will hold non-compliant Product for a period of 60 days from
notiﬁ cation, after which it will be discarded.

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COUNTRY OF PURCHASE HORIZON HOBBY

CONTACT INFORMATION

ADDRESS

United States of America

Horizon Service Center
(Repairs and Repair Requests)

servicecenter.horizonhobby.com/RequestForm/

2904 Research Rd
Champaign, IL 61822

Horizon Product Support
(Product Technical Assistance)

[email protected]
877-504-0233

Sales

[email protected]
800-338-4639