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Be certain door is square in frame before adjusting other hardware. With the door in the
open position, engage system by lifting handle and extend deadbolt by turning thumb
turn. If the system operates on the door edge and the deadbolt operates, the hardware
system is fully functional.
1.
SYSTEM WILL NOT OPERATE WHEN YOU LIFT THE HANDLE
Probable Cause:
Improper installation of handle set.
Solution:
Remove handle and reinstall. See Handle Set Installation Instructions.
2.
SYSTEM OPERATES IN THE OPEN POSITION WHEN YOU LIFT THE HANDLE BUT
NOT IN THE CLOSED POSITION WITH THE DOOR SHUT
Probable Cause:
Relationship of door in the frame.
Solution:
Check to make sure the door is square in the frame.
Probable Cause: If automatic version, the auto release pin may not be adjusted properly.
Solution: See Hardware Adjustment Sheet.
3.
LOCKING POINTS WILL NOT ENGAGE WITH DOOR SHUT
Probable Cause:
Deadbolt is not fully extending.
Solution:
Clear away anything blocking travel of deadbolt (insulation, wood, etc.).
4.
DEADBOLT WILL NOT FULLY ENGAGE
Probable Cause:
Locking points are not fully engaged. System design does not permit
deadbolt operation unless locking points are fully engaged.
Solution:
Check system again for binding problems. Confirm deadbolt extends fully
into strike. Check to confirm locking points are correctly engaging strikes on the frame.
5.
THUMBTURN OR KEY WILL NOT TURN
Probable Cause:
Backplates may not be on straight.
Solution:
Confirm that inside and outside holes line up with lockcase. Loosen
backplate screws ½ turn.
Troubleshooting Guide
Multipoint Swing Door Hardware
