F
AULT
A
NALYSIS
/ T
ROUBLESHOOTING
6021GPS GPS Satellite Clock - V01.00
37 / 41
hopf
Elektronik GmbH
Nottebohmstr. 41 • D-58511 Lüdenscheid • Tel.: +49 (0)2351 9386-86 • Fax: +49 (0)2351 9386-93 • Internet: http://www.hopf.com • E-Mail: [email protected]
4.2 Support from the
hopf
Company
Should the System demonstrate error descriptions other than those listed in
Chapter 4.1
Fault Scenarios
, please contact Support at
hopf
Elektronik GmbH with an exact description
of the fault and the following information:
•
Serial number of the board
•
Screenshot of the PCID and TIME window of the remote software if possible
•
Occurrence of the error during commissioning or operation
•
Exact error description
•
In the case of GPS reception/synchronization problems
Ö
description of the antenna
equipment used:
o
Components used (antenna, indirect lightning protector, etc.)
o
Cable type used
o
Total length of the antenna equipment
o
Sequence of components and cable lengths between the components
o
Antenna installation position (e.g. signal shading by building)
Please write to the following E-mail address with the above information:
Providing a detailed description of the error and the information listed above
avoids the need for additional clarification and leads to faster processing by
our Support team.
