13
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest
Hoover Factory Service
Center or Authorized Hoover
Warranty Service Dealer (Depot)
by:
• checking the Yellow Pages under
“Vacuum Cleaners - Household” OR -
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• checking the Service section of The
Hoover Company on-line at
www.hoover.com
OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only).
Do not
send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton,
Ohio 44720, Phone: 330-499-9499.
In Canada,
contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete
model number when
requesting information or ordering parts.
(The model number appears on the
back of the cleaner.)
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Check dirt duct
2. Remove dirt cup, look in duct (A).
3. Clear blockage from dirt duct.
Check brush rolls
4. Turn cleaner OFF and unplug.
5. Turn cleaner over and clear blockage
from brush rolls. Reset circuit breaker if
necessary (Fig. 2-9).
4-4
B
C. If a blockage occurs during powered
hand tool use
(included with some
models):
1. Disconnect powered hand tool from
hose. Remove bottom plate, belt guard
and turbine as described in Figs. 3-21,
3-22 and 3-28.
Remove any blockage from turbine
channel (B).
Replace belt turbine, brush roll, belt
guard and bottom plate.
B. If a blockage occurs during tool use:
Turn cleaner OFF and disconnect from
electrical outlet.
1. Look into hose end and remove any
blockage.
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Clearing blockages
Disconnect cleaner from electrical
outlet.
Low suction or pick up may be due to a
blockage in the system. Refer to the fol-
lowing steps to check for blockages
continuing with each step until the
blockage is found:
A. If a blockage occurs during floor
cleaning:
Turn cleaner OFF and disconnect from
electrical outlet.
1. Check fullness of dirt cup and filter
assembly; empty cup and clean filters if
needed.
Check hose tube
6. Turn cleaner OFF and unplug.
7. Remove hose from tube. Clear block-
age from tube. Also, check hose for
blockage.
Full One Year
Warranty
(Domestic Use)
Your HOOVER
®
appliance is warranted
in normal household use, in accordance
with the Owner’s Manual against original
defects in material and workmanship for
a period of one full year from date of
purchase. This warranty provides, at no
cost to you, all labor and parts to place
this appliance in correct operating
condition during the warranted period.
This warranty applies when the
appliance is purchased in the United
States including its territories and
possessions, or in Canada or from a
U.S. Military Exchange. Appliances
purchased elsewhere are covered by a
limited one year warranty which covers
the cost of parts only. This warranty
does not apply if the appliance is used
in a commercial or rental application.
Warranty service can only be obtained
by presenting the appliance to one of
the following Authorized Warranty
Service outlets. Proof of purchase will
be required before service is rendered.
1. Hoover Factory Service Centers
2. Hoover Authorized Warranty
Service Dealers (Depots)
For an automated referral of
authorized service outlets in the
U.S.A., phone 1-800-944-9200 OR
visit The Hoover Company on-line at
www.hoover.com
This warranty does not cover pick up,
delivery, or house calls; however, if you
mail your appliance to a Hoover Factory
Service Center for warranty service,
transportation will be paid one way.
While this warranty gives you specific
legal rights, you may also have other
rights which vary from state to state
(or province).
If further assistance is needed, or if
there are questions concerning this
warranty or the availability of warranty
service outlets, write or phone the
Consumer Response Center, The
Hoover Company, 101 East Maple St.,
North Canton, Ohio 44720.
Phone 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario, L7R 4A8.
Phone 1-800-263-6376.
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