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5. trOubleshOOtinG
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING
!
!
To reduce risk of personal injury - unplug vacuum before servicing.
prObleM
pOssible reasOn
pOssible sOlutiOn
Cleaner won’t
run
1. Not firmly plugged in
1. Plug unit in firmly
2. No voltage in wall receptacle
2. Check fuse or breaker
3. Blown fuse or tripped breaker
3. Replace fuse or reset breaker
4. Thermal protector activated
4. Allow cleaner to cool for 30 minutes (this
will reset the thermal protector)
Cleaner/ tools
won’t pick up
1. Broken or worn belt
1. Replace belt
2. Agitator brushroll worn
2. Replace brushroll
3. Filter bag full
3. Change filter bag
4. Incorrect carpet height setting
4. Move nozzle control knob to lower setting
5. Blockage in air flow passage
5. Clear blockage
Cleaner hard to
push
1. Incorrect carpet height setting
1. Move carpet height control to a higher
setting
Smoky/burning
smell detected
1. Belt broken or stretched
1. Replace agitator brushroll belt as
described in Figs. 3-10 through 3-15 in the
Maintenance section.
15
5. dép
annaG
e
Si
un
p
ro
blè
me
m
in
eu
r s
urv
ie
nt,
il
e
st
ha
bitu
elle
me
nt
po
ss
ib
le
d
e l
e r
és
ou
dre
fa
cile
me
nt
si
la
c
au
se
e
st
dé
te
rm
in
ée
à
l’a
id
e d
e l
a l
is
te
c
i d
es
so
us
.
T ou
te
a
utr
e t
âc
he
d
’e
ntr
etie
n d
oit
êtr
e c
on
fié
e à
u
n r
ep
ré
se
nta
nt
de
s
erv
ic
e a
uto
ris
é.
AVE
RTIS
SEM
ENT
!
!
Po
ur
ré
du
ire
le
s r
isq
ue
s d
e b
le
ssu
re
s c
au
sé
es
pa
r d
es
piè
ce
s e
n m
ou
ve
me
nt,
d
éb
ra
nch
er
l’a
pp
are
il a
va
nt
d’e
n e
ffe
ctu
er
l’e
ntr
etie
n.
pr
Oblè
Me
Cause pO
ssible
sOluti
On
pO
ssible
l’a
sp
ira
te
ur
re
fu
se
d
e f
on
c-
tio
nn
er
1.
L ’a
pp
are
il
es
t m
al b
ran
ché
1.
Bie
n e
nfo
nc
er
la
p
ris
e m
âle
d
ans l
a p
ris
e
d’al
ime
nta
tio
n
2.
La
p
ris
e d
’al
ime
nta
tio
n ne
fo
urn
it a
ucu
ne t
en
sio
n
2.
Vé
rifi
er
le
fu
sib
le
o
u l
e d
is
jo
nc
te
ur
3.
Fu
sib
le
g
rill
é/d
is
jo
nc
te
ur
dé
cle
nc
hé
3.
Re
mp
la
ce
r l
e f
us
ib
le
/rée
nc
le
nc
her
le
dis
jo
nc
te
ur
4.
Pro
te
cti
on
the
rm
iqu
e a
cti
vée
4.
La
is
se
r r
efr
oid
ir
l’a
sp
ira
te
ur
pe
nd
ant
30
m
in
ute
s (
le
p
ro
te
cte
ur
therm
iqu
e s
e
ré
in
itial
is
era
)
l’a
sp
ira
te
ur
ou
le
s a
cc
es
so
ire
s
n’a
sir
en
t p
as
1.
Co
urr
oie
c
as
sée
o
u u
sée
1.
Re
mp
la
ce
r l
a c
ou
rroi
e
2.
Ro
ule
au
-b
ro
ss
e a
git
ate
ur
us
é
2.
Re
mp
la
ce
r l
e r
ou
le
au
-b
ro
ss
e
3.
Sa
c-fi
ltr
e à
p
ou
ss
iè
re
p
le
in
3.
Ch
ange
z l
e s
ac
-fi
ltr
e je
ta
ble
4.
Ma
uv
ais
ré
gla
ge d
e l
a
ha
ute
ur
de
ta
pis
4.
Ré
gle
r l
e b
ou
to
n d
e c
on
trô
le
à
u
ne
po
sit
io
n i
nfé
rie
ure
5.
Ob
str
ucti
on
du
p
as
sa
ge d
e
l’a
ir
5.
Dé
ga
ger
l’o
bs
truc
tio
n
l’a
pp
are
il
es
t d
if-
fic
ile
à
p
ou
ss
er
1.
Ma
uv
ais
ré
gla
ge d
e l
a
ha
ute
ur
de
ta
pis
1.
Ré
gle
r l
a c
om
man
de
d
e h
au
te
ur
à u
n
niv
ea
u s
up
éri
eu
r
od
eu
r d
e f
um
ée
/
co
mb
us
tio
n
dé
te
cté
e
1.
La
c
ou
rroi
e e
st
se
cti
on
née o
u
éti
rée
1.
Re
mp
la
ce
r l
a c
ou
rroi
e du
ro
ule
au
-b
ro
ss
e
te
l qu
e d
éc
rit
a
ux
fi
gu
re
s 3
-10
à
3
-15
d
e l
a
se
cti
on
‹‹
E
ntr
eti
en
››
.
To obtain approved Hoover
®
service and genuine Hoover
®
parts, locate the nearest Authorized Hoover
®
Warranty Service Dealer (Depot) by:
• Checking the Yellow Pages under “Vacuum Cleaners” or “Household”.
• Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers).
Follow the service center link to find the service outlet nearest you.
• For an automated referral of authorized service outlet locations call 1-800-944-9200.
Do not send your vacuum to Hoover
®
, Inc., Company in Glenwillow for service. This will only result in delay.
If you need further assistance:
To speak with a customer service representative call1-800-263-6376; Mon-Fri 8am-7pm EST. In Canada,
contact Hoover
®
Canada, Toronto: 755 Progress Ave., Scarborough, ON M1H 2W7 OR Hoover
®
Canada,
Edmonton: 18129-111 Ave., Edmonton, AB T5W 2P2, Phone: 1-800-263-6376, Mon-Fri 8am-7pm EST.
Always identify your vacuum by the complete model number when requesting information or ordering parts.
(The model number appears on the bottom of the vacuum.)
Please do not return this product to the store.
6. serViCe
Po
ur
ob
te
nir
d
u s
erv
ic
e a
uto
ris
é H
oo
ve
r
MD
e
t d
es
p
iè
ce
s H
oo
ve
r
MD
d
’o
rig
in
e,
tro
uv
er
l’a
te
lie
r d
e s
erv
ic
e
ga
ra
nti
au
to
ris
é (
dé
pô
t)
le
p
lu
s p
rè
s d
e c
he
z v
ou
s.
Po
ur
ce
fa
ire
:
• C
ons
ulte
r le
s P
age
s ja
une
s à
la
ru
briq
ue
« A
spi
rat
eur
s d
om
est
iqu
es
». O
U
• V
isit
er n
otre
sit
e W
eb
www
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r.co
m (a
ux
Éta
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Uni
s) o
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ww.
hoo
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.ca
(a
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S
erv
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à
la
cl
ie
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le
»
p
ou
r c
on
na
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e l’
ad
re
sse
d
u C
en
tre
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e s
erv
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le
p
lu
s p
rè
s d
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he
z v
ou
s.
• C
om
pos
er
le
1 8
00
944
-92
00
pou
r é
cou
ter
un
m
ess
age
in
diq
uan
t le
s a
dre
sse
s d
es
Cen
tre
s d
e
se
rv
ic
e a
uto
ris
és
. P
riè
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e n
e p
as
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oy
er
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tre
a
sp
ira
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ur
à H
oo
ve
r
MD
, I
nc
. à
G
le
nw
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w,
en
O
hio
,
po
ur
qu
’il
so
it
ré
pa
ré
. C
ela
n
’e
ntr
aîn
era
q
ue
d
es
d
éla
is
s
up
plé
me
nta
ire
s.
Si
vo
us
a
ve
z b
es
oin
d
’a
utr
es
re
ns
eig
ne
me
nts
:
Po
ur
pa
rle
r a
ve
c u
n r
ep
ré
se
nta
nt
du
s
erv
ic
e à
la
c
lie
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le
, c
om
po
se
r l
e 1
8
00
2
63
-6
37
6 d
u l
un
. a
u v
en
. d
e
8 h
à
1
7 h
(
HN
E).
A
u C
an
ad
a,
co
mm
un
iq
ue
r a
ve
c H
oo
ve
r
MD
C
an
ad
a,
à T
oro
nto
:
75
5,
Pro
gre
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ve
,
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arb
oro
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h (
ON
)
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; O
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ve
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dm
on
to
n (
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)
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W 2
P2
. T
élé
ph
on
e :
1 8
00
2
63
-6
37
6,
du
lu
n.
au
v
en
. d
e 8
h
à
1
7 h
(H
NE
).
T ou
jo
urs
id
en
tifi
er
l’a
sp
ira
te
ur
pa
r l
e n
um
éro
d
u
mo
dè
le
e
t l
e c
od
e d
e f
ab
ric
atio
n l
ors
qu
e v
ou
s d
em
an
de
z d
es
in
fo
rm
atio
ns
o
u q
ue
v
ou
s c
om
ma
nd
ez
d
es
piè
ce
s d
e r
ec
ha
ng
e.
(L
e n
um
éro
d
e m
od
èle
fi
gu
re
a
u b
as
d
e l
’a
pp
are
il.)
Ve
uill
ez
n
e p
as
re
to
urn
er
ce
p
ro
du
it
au
m
ag
as
in
.
6. ser
ViC
e
15