Security Solutions Partner
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4.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be fail to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router
’
s security settings.
So we recommend you do port forwarding manually. You can view your camera by the internet successfully
after you do port forwarding manually in your router.
4.1.7 Couldn
’
t find the shortcut on desktop after install IP camera tool
If you use Windows7 or Vista, You could not find the shortcut on desktop after install the IP camera tool,
please check if the path of the tool port to is correct or not.
For example, as it was pointing to C:\Windows\System32\IPCamera.exe.
Please fix this by pointing the shortcut to the correct path C:\Windows\SysWOW64\IPCamera.exe. After this
you could use the shortcut without any problems.
4.1.8 I can
’
t change the record path
When you use Windows7 or Vista, you may be not able to change the record path for the security settings of
computer.
1. Please add the camera as a trusted site to solve this issue.
The step is:
“
IE browser
→
Tool
→
Internet Proper
→
Security
→
Trusted sites
→
Sites
→
Add
”
.
2. You can also run the IE as administrator; input the IP address of the camera manually.
4.1.9 I can
’
t find multi-device settings and record icon
Record and multi-device function are controlled by activeX controller.
So if you use Safari, Firefox, Google chrome, it is impossible to use these functions.
4.1.10 Camera cannot connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check
whether your settings are correct or not. (Details:
Wireless LAN settings
)
Normally, camera can
’
t connect wireless mainly because of wrong settings
.
Double check the SSID, Encryption share key, Channel, should be the same as your wireless router.
Share key should not contain special characters, only word and number will be better.
Don
’
t enable MAC address filter.
4.1.11 I can
’
t see other cameras which in multi-device when remote access
If you want to view all the cameras in WAN, make sure that each camera you add in multi-device settings can
be login using the DDNS name and port number. Use DDNS domain name to fill in the host checkbox, not
camera
’
s LAN IP. Double check your settings. (Details:
Set Multi-Device for WAN
)
4.1.12 Only see black screen or unreasonable code when remote login
If you could access the login page in remote place, it indicates that your DDNS settings are correct. You could
not see living video but only some undefined characters, it may be the internet speed problems, especially the
camera work on Wi-Fi.
