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Security Solutions Partner

59

6. CONTACTING TECHNICAL SUPPORT

While we hope your experience with the IP CAMERA network camera is enjoyable and easy to use, you may
also experience some issues or have some questions that this User

’

s Guide has not answered. Please contact

your reseller and ask for assistance first, if they could not resolve your issue, please contact our company.

If your cameras do not support some special functions shown in this manual, please contact our technical
support team via

[email protected]

to obtain the latest Firmware and WEB UI file to upgrade your camera.

If you would like us to assist you with the setup on the camera, you can call us at 408-215-9707. This is the
number that goes directly to tech support team, find a tech representative and he shall assist you with the
setup.

Monday-Friday

Morning: 10:00-11:30 PST
Afternoon: 13:00-18:00 PST

NOTE: Some older versions can

’

t be upgraded to the latest version, if this is the case, please contact our

technical support team directly for assistance.

This user manual is based on the latest version of our camera.
System Firmware: 17.22.2.30

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Summary of Contents for HT-IP210F

Page 1: ...HooToo Wired Wireless IP Camera User Manual Model HT IP210F HT IP210F Black White...

Page 2: ...3 2 NETWORK SETTINGS 31 3 3 BASIC NETWORK SETTINGS 31 3 4 WIRELESS LAN SETTINGS 33 3 5 ADSL SETTINGS 35 3 6 UPNP SETTINGS 35 3 7 DDNS SERVICE SETTINGS 35 3 8 SYSTEM SETTINGS 39 3 9 ALIAS SETTINGS 40 3...

Page 3: ...e by accessing the website through the network 1 1 Features Powerful high speed video protocol processor High sensitivity 1 4 CMOS sensor Picture total 300k pixels Supports PT control Pan 320 Tilt 120...

Page 4: ...s Partner 4 1 3 Product Views 1 3 1 Front View Figure 1 1 1 3 2 Rear Panel Figure 1 2 Power DC 5V 2A power supply Network Indicators The green LED will be on when connected to the network the amber LE...

Page 5: ...s at the bottom of IPCAM such as MAC address sticker QC sticker etc If your camera does not have these stickers it may be a fake one fake IPCAMs could not use the original firmware 1 4 PC System Requi...

Page 6: ...llation Note For a smoother installation process we suggest you to turn OFF your Firewall and Antivirus before install the ActiveX Don t worry it is safe Install the following software 1 IP Camera Too...

Page 7: ...Security Solutions Partner 7 Figure1 6 Figure1 7 Figure1 8 After this done the icon IP Camera Tool will be displayed on your desktop automatically...

Page 8: ...amera terminal shall be installed in an indoor environment where there is no rain or snow Do not touch the lens of the IP Camera The optimum focus range has been set before it is delivered out of the...

Page 9: ...listed and the total number is displayed in the result field as shown in Figure 1 9 3 The IP Cameras installed within LAN do not share the same subnet with the monitoring PC A prompt as shown in resu...

Page 10: ...ometimes if there is no IP address shown on the IP Camera Tool it might be blocked by a firewall Add the MAC ID to the router and give it a fixed IP or add the MAC ID as a trusted site There are two M...

Page 11: ...Subnet Mask The default subnet mask of the equipment is 255 255 255 0 You can find the subnet mask from your PC or router Gateway Make sure it is in the same subnet with your PC s IP address Gateway...

Page 12: ...r 12 Password Default password is blank no password NOTE When prompt subnet doesn t match double chick to change appears please set the IP Address Subnet Mask Gateway DNS Server once again or enable O...

Page 13: ...use a direct connection with your network cable 2 1 1 4 Refresh Camera List Refresh camera list manually 2 1 1 5 Flush Arp Buffer When your cable network and wireless network of the device are fixed...

Page 14: ...er name and password the Sign In interface will pop up There are three modes to login figure 2 7 Figure 2 7 1 Active Mode For IE Browser available in IE6 0 or above 2 Server Push Mode available in Fir...

Page 15: ...For IE Browser and sign in Figure 2 8 The first time you login to the camera you might get the ActiveX prompt as the picture above please click the prompt and choose Run Add on refresh and login the...

Page 16: ...veX options in IE security settings Please do the follow steps 1 Close the firewall on your computer 2 Change the ActiveX settings IE browser Tool Internet Options Security Custom Level ActiveX contro...

Page 17: ...er ports such as 128 1008 etc Figure 3 2 NOTE Make sure that the firewall or anti virus software doesn t block the software or ActiveX If you couldn t see live video please close your firewall or anti...

Page 18: ...e Sign in mobile phone and sign in Mobile phone doesn t support ActiveX only some basic functions can be available in this mode It supports most smartphones with a 3G 4G connection Usually if the mobi...

Page 19: ...in as Visitor you can enter the IP Camera for visitor Visitor is the lowest level with only some operations available Figure 3 5 Channels Our IE software supports 9 channels total Clicking can get di...

Page 20: ...l and it works well Red color means the device of this channel is recording Yellow color means set this channel in multi device already but it fails to connect to the main device OSD Settings Figure 3...

Page 21: ...gs is very helpful for getting small sized recording files the lower parameter to get the smaller file Figure 3 8 Figure 3 9 TOP Menu Figure 4 0 Click it to get live video When you want to go back to...

Page 22: ...in will stop the audio function Click it to start the talk function first you have to plug a microphone in your computer When you are talking about something with the microphone from your computer the...

Page 23: ...1 2 3 4 5 seconds buffer of audio Reversal Click this icon to see the reversal image Click again will be back to normal Mirror Click this icon to see the mirror image Click again will back to normal...

Page 24: ...ill pan tilt and then stop at the center Normally it will rotate 1 full circle Click this icon camera will move up you can click one by one or hold it to control the movement Click this icon camera wi...

Page 25: ...op up a dialog frame Figure 4 5 choose the number then camera will rotate to the preset area automatically If you want to use Call Preset Position you have to Set Preset Position first NOTE For Operat...

Page 26: ...evices searched in your LAN The 1st device is the default one You can add more cameras listed in LAN for monitoring This web software supports up to 9 IP Cameras online simultaneously Click The 2nd De...

Page 27: ...Security Solutions Partner 27 Figure 4 7 Click Live Video and then select to see four channels or click to see nine channels Figure 4 8...

Page 28: ...u want to add have been set to DDNS successfully View 3 7 DDNS Service Settings Login the first camera by DDNS domain name and port this camera will be set as the host camera Figure 5 0 Click Multi De...

Page 29: ...must be the camera s DDNS domain name and without http it s not the LAN IP address If you have several cameras you can use the same DDNS domain name just set different port numbers for each different...

Page 30: ...ew all the devices via internet Figure 5 3 3 1 3 Upgrade Device Firmware If you want to upgrade the camera please upgrade Device Firmware first then upgrade Web UI Click Browse and choose correct bin...

Page 31: ...ice will reboot Figure 5 5 3 1 5 Reboot Device Click Reboot the device a pop up will prompt select OK then the device will reboot Figure 5 6 3 2 Network Settings Click Network a pop up will prompt as...

Page 32: ...please check the Local Area Connection Status of your computer it contains all this information steps as below 1 Control Panel Network Connections Local Area Connections Support Details 2 Find the lo...

Page 33: ...Settings Figure 6 1 1 Make sure the router is a wireless router 2 Make sure the Wi Fi antenna is installed 3 Make sure whether there is encryption of the WLAN of router if there is encryption keep the...

Page 34: ...Security Solutions Partner 34 Figure 6 3 Figure 6 4 Figure 6 5...

Page 35: ...will support UPnP port forwarding automatically It s helpful for using DDNS if your router support UPnP then you do not need do port forwarding in router Figure 6 9 NOTE Here UPnP only for port forwa...

Page 36: ...7 1 Third Party DDNS If you use third party DDNS please choose the server you use such as 3322 org or dyndns org as below Figure 7 2 Figure 7 3 You have to register an account first keep the user pas...

Page 37: ...port forwarding in your router to the IP of your camera correctly then the DDNS will work Because there are so many kinds of routers from all over the world it s difficult to show universal steps but...

Page 38: ...Camera Figure 7 6 DLINK 1 Login the router 2 Choose Advanced select Virtual Servers 3 Input the port IP address Protocol then click save NOTE The public port private port should be the same as camera...

Page 39: ...gin System Device Info Figure 7 8 Figure 7 9 3 8 System Settings Figure 8 0 3 8 1 Device Info You can find the information about Device ID Firmware Version Embedded Web UI Version Alias Alarm Status D...

Page 40: ...is anonymous You set any new name for your camera here then click Submit Figure 8 2 3 10 Date Time Settings Set the date and time for your camera Choose the Clock Time zone of your country You can ch...

Page 41: ...names and password as Administrator Operator or Visitor the permission for them as below l Visitor In this mode you can only view Details 2 7 l Operator You can control the direction of IP Camera and...

Page 42: ...atrol speed Set the speed of cruising rightward NOTE Value 0 means the fastest value 10 means the slowest In order to protect the camera s motor we recommend that setting the speed to value 5 3 13 Ind...

Page 43: ...in status which has a backup click Browse to load the bin file then Submit it Log Figure 8 9 Record User information including weekday date time user name visitor IP address etc MSN Settings NOTE Set...

Page 44: ...te access ip address for this ip camera 3 15 Other Settings Figure 9 0 Here you can configure some additional functions such as Motion Detection Alarm IO Linkage Schedule FTP Upload Alarm Mail Alert R...

Page 45: ...please select authentication SMTP User Input correct SMTP User here Some SMTP User is the sender s full email address such as test qq com some are without suffix only the username such as test SMTP P...

Page 46: ...internet IP by mail For example IPCAM s URL is http 121 213 109 69 1008 3 17 FTP Service Settings Set the FTP Service you can upload images to your FTP server when motion detection triggered Figure 9...

Page 47: ...orrect or not 5 Cannot access the folder Please be sure the folder exists and your account is authorized 6 Error in PASV mode Please be sure the server support PASV mode 7 Error in PORT mode PASV mode...

Page 48: ...when there is motion detection triggered Figure 9 7 After enable motion detect armed if there is motion triggered the Alarm Status will turn to Motion Detect Alarm Figure 9 8 Figure 9 8 3 18 2 Motion...

Page 49: ...IO Linkage on Alarm to enable it Figure 10 0 There are two options for Trigger Level Figure 10 1 High When the external alarm device is closed then the alarm triggered Low When the external alarm dev...

Page 50: ...alarm You can also use to control IO output Switch ON OFF See Figure 4 4 NOTE All the pins work as switch only 3 19 Send Mail on Alarm Choose it it will send a picture to the customer s e mail once al...

Page 51: ...ght turns Red and keeps blinking Figure 10 7 2 If you set Sound on Alarm plug an earphone or a speaker to the computer you use you can hear the beeping sound when alarmed Figure10 6 3 If you set Recor...

Page 52: ...gered and record is enabled it will start alarm record automatically the record file will be saved to the specified path here set Figure 11 0 NOTE If you couldn t set the path here in Windows 7 or Vis...

Page 53: ...main user interface as shown below Figure 11 2 NOTE Server Push Mode does not support ActiveX Play Stop Record Audio Talk Multi device settings Path settings functions are controlled by ActiveX so if...

Page 54: ...e phone log into the the camera then you will see the main user interface as shown below Figure 11 3 NOTE Mobile phone Mode doesn t support ActiveX In mobile phone mode it only supports some easy func...

Page 55: ...camera Keep them in the same subnet of your computer Figure 2 3 4 1 3 IP Address configuration Check whether IP address of the IP camera server shares the same subnet as your work station Click My Co...

Page 56: ...r input the IP address of the camera manually 4 1 9 I can t find multi device settings and record icon Record and multi device function are controlled by activeX controller So if you use Safari Firefo...

Page 57: ...hoice of switch or hub Use a switch for multiple IP Camera Servers rather than a HUB 4 1 15 How to register an account from DDNS web You can enter http www dyndns com and register an account more deta...

Page 58: ...10Base T 100Base TX Ethernet Port Supported Protocol TCP IP DHCP SMTP HTTP DDNS UPNP PPPoE FTP DNS UDP GPRS Wireless LAN Support wireless network Wi Fi 802 11 b g WEP Encryption Disable 64 bit 128 bi...

Page 59: ...se contact our technical support team via support hootoo com to obtain the latest Firmware and WEB UI file to upgrade your camera If you would like us to assist you with the setup on the camera you ca...

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