9
PROBLEM
POSSIBLE CAUSE
SOLUTION
No power lights
• Unit not plugged in
• Unit is not turned on
• Plug unit in
• Turn unit on
Power is on and little or
no mist is produced
• No water in Tank
• Set humidity level has been
reached.
• Mineral deposits on Nebulizer
• Power setting may be too low
• Auto shut off feature has been
engaged
• The demineralization cartridge
(sold separately) may be beyond
its service life
• Fill Water Tank
• Increase Humidity Control setting. See
Using Your Humidifier section.
• Clean Nebulizer (Refer to
Cleaning Your
Humidifier
section)
• Adjust Mist Output to next level
• Reset the humidifier by turning it off for a
few seconds, then turn back on
• Remove Cartridge; contact Consumer
Relations for replacement
Unit is leaking
• Tank may be damaged
• Tank Cap is not tight
• Tank Cap Gasket may be
missing
• Unit may not be on a level
surface
• Check for cracks on tank and contact
Consumer Relations
to replace, if necessary.
• Tighten Tank Cap
• Check to see if Gasket is attached
to inside of Cap; contact Consumer
Relations
for replacement
• Be sure unit is level
Condensation forms
around humidifier or
on windows
• Mist intensity is set too high
for room size or current
humidity level
• Decrease mist output to low setting or
open door to the room
White dust settling on
surfaces in room
• Mineral content in hard water
• Dilute tap water with distilled water to
minimize white dust
• Consider use of a PDC51V2 (PDC51CV2
in Canada) Demineralization Cartridge;
contact Consumer Relations to purchase
NOTE: Failure to keep this unit clean from mineral deposits normally contained in any water supply will
affect the efficiency of operation of this unit. Customer failure to follow these instructions may void the
warranty.
TROUBLESHOOTING
