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PX940 User Guide

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Summary of Contents for PX940

Page 1: ...User Guide PX940 High Performance Industrial Printer ...

Page 2: ...ed No part of this document may be photocopied reproduced or translated into another language without the prior written consent of HII Copyright 2019 Honeywell International Inc All rights reserved Web Address www honeywellaidc com Trademarks Microsoft Windows Windows NT Windows 2000 Windows ME Windows XP and the Windows logo are trademarks or registered trademarks of Microsoft Corporation Wi Fee ...

Page 3: ...tatements xii Shipping the Printer xiii Chapter 1 Get Started 1 Features 1 About the Display 1 Back View Ports and Power 2 Print Button 2 Ready Screen 2 Main Menu 4 Navigate the Main Menu 5 Wizards 5 Printing Wizard 6 Communications Wizard 6 Calibration Wizard 6 Printer Command Languages and Simulator Support Options 6 Autosense 7 Direct Protocol 7 Fingerprint 7 IPL 7 ...

Page 4: ...ia for Rewind Printing 16 Load Media for Peel Off Printing 17 Load Fanfold Media 18 About the Ribbon 19 Load Ribbon 19 Ribbon Removal 20 Print a Test Label 21 Printhead Pressure and Toggle Position 22 Pressure Adjustment 22 Toggle Position Adjustment 22 Toggle Settings 23 Chapter 3 Connect the Printer 25 Connect the Printer to Your PC 25 Connect the Printer Using a Serial Cable 25 Connect the Prin...

Page 5: ...er Name and Password 33 Configure the Printer from the Web Page 33 Configure the Printer with PrintSet 5 or Print Set MC 34 Configure the Printer with Programming Commands 34 Uploading from the Web Page 34 Uploading from a USB Storage Device 35 Change Background Image for the Ready Screen 35 Printer Profiles 36 Save a Printer Profile from the Web Page 36 Load a Printer Profile from the Web Page 36...

Page 6: ... Action 44 Save Failed Label Images 44 Void Pattern 45 Print Modes and Speed 45 Barcode Symbologies Supported 45 Barcode Orientations 45 Barcode Size Supported 45 Verification Length 46 Maximum Number of Barcodes per Label 46 Printing Behavior after Error Recovery 46 Printing Behavior after Recovered from error above 46 Printing Errors 48 Unsupported Barcode Behavior 48 Example 48 Verification Fai...

Page 7: ...lerts 62 Alert Notifications 63 Error Alerts and Solutions 64 Verifier Error Alerts and Solutions 65 Troubleshoot Printer Problems and Find Solutions 65 Print Problems 65 Verifier Problems 67 Networking Problems 68 Restore Printer Defaults 68 Restore Defaults from the Printer Web Page 68 Restore Defaults from the Main Menu 68 Restore Defaults with a Hardware Based Reset 69 Upgrade the Printer Firm...

Page 8: ... Specifications 79 Command Languages and Simulator Support Features 79 Print Sensors 79 Network Services 80 Fonts 80 Resident Fonts 80 Downloadable Fonts 81 Supported Font Types 82 Printed Barcode Symbologies 82 1D Barcode Symbologies 82 2D Barcode Symbologies 82 Graphic File Types 83 Appendix A Default Settings 85 Communications Settings 85 Serial Port 85 Ethernet 86 Bluetooth Settings 86 Media S...

Page 9: ... System Network Services 92 Verifier Settings 93 Maintenance Alerts 94 Appendix B Print Labels with INPrint 95 The INPrint Page 95 Print INPrint Labels 95 Appendix C Accessories and Options 97 Printer Accessories and Options 97 ...

Page 10: ...x PX900 PX900V User Guide ...

Page 11: ...roduct Service and Repair Honeywell International Inc provides service for all of its products through service centers throughout the world To obtain warranty or non warranty service return your product to Honeywell postage paid with a copy of the dated purchase record To learn more go to www honeywellaidc com and select Service Repair at the bottom of the page Limited Warranty For warranty inform...

Page 12: ...printer when the printer is in service Never put batteries in your mouth as swallowing may lead to serious injury or death If swallowed seek medical attention immediately from a physician or local poison control center Caution Read and review the warnings in this manual carefully before connecting the printer Caution Observe all safety and accident prevention regulations applicable to your specifi...

Page 13: ...lled from the printer 3 Lower the printhead and front arm 4 Pack the printer in the original container Note Honeywell is not responsible for any damage caused during shipment transit Caution To reduce the risk of electric shock or fire keep the cover closed and turn off the printer when not in use There are no user serviceable parts inside the power supply unit ...

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Page 15: ... a wired network or a wireless optional network Note Bluetooth LE is only used with Print Set MC to configure the printer on Android and iOS devices Features USB host port for connecting storage devices scanners or keyboards USB device port to connect to a PC Support for printer command languages including Fingerprint FP Direct Protocol DP Intermec Printer Language IPL Zebra Simulation ZSim Datama...

Page 16: ...t Port USB Device Port AC Power IEEE 802 11 Port Optional Printer State Print Button Action Startup Press the Print button during startup to enter Calibration mode or to restore defaults if the printhead is lifted Ready Press the Print button to advance the media If the print key feature is on press the Print button to reprint the last job Press and hold the Print button to calibrate the media sen...

Page 17: ...w different types of information The status bar at the top of the screen includes these icons Icon Name Description Main Menu Press the icon to view the main menu for your printer Communications Press the icon to view communications information for your printer Printing Press the icon to view specific printer information Bluetooth Press the icon to view Bluetooth LE information for your printer Ba...

Page 18: ...you have installed Programs appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language Select Settings to view and change printer settings Select Tools to print test labels manage a connected USB storage device restore printer default settings or save and load printer profiles Select Wizards to see a list of wizards that help you configure printing...

Page 19: ...rom the Main menu except for the startup wizard The startup wizard appears the first time you turn on the printer and after the printer has been reset to the factory default state Button Description Returns to the Main menu Goes back one level in the menu Returns to the Ready screen Moves between options in a settings menu Moves to additional options not viewable in the menu Bluetooth Gives the de...

Page 20: ...Guide Shows how to load ribbon Media Setup Select media and printing type DT or TTR media width length and X margin Label Reset and Label Top Adjust values and print speed Print Quality Prints a series of labels to determine the best print quality setting Wizard Description Line Analyzer Logs all incoming data on all communications channels and saves the data to a log file For advanced users Wizar...

Page 21: ...eral purpose printer language Use Fingerprint to design custom label formats and write printer application software If you plan to run Smart Printing applications directly on the printer without connecting to a PC select Fingerprint as your printer command language IPL IPL is a host based printer command language Use IPL to design modify and download label formats write printer application softwar...

Page 22: ...r address bar type the printer IP address and press Enter 3 Click Login The Login page appears You will be prompted for a user name and password The defaults are User Name itadmin Password pass After logging in you will be prompted to change your password Set the Printer Command Language You can use one of these methods to change the printer command language From the printer web page From the Main...

Page 23: ...age 6 Click Restart From the Main Menu You can use this procedure to change the printer command language from the main menu on the printer 1 From the Ready screen press the Main Menu button 2 From the Main Menu press Settings System Settings General 3 Scroll down until you reach Command Language and make your selection 4 Restart the printer the printer starts up in the command language that you se...

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Page 25: ... Up the Printer The printer goes through a startup wizard the first time you turn on the power 1 Connect one end of the power cord to the back of the printer and plug the other end to AC power 2 Press the power switch to turn on the printer 3 As the printer starts up a progress bar appears then the startup wizard appears 4 Follow the steps on the touch screen to complete the startup wizard ...

Page 26: ...until the printer beeps 4 Once calibration is complete your touch screen will automatically return to the Ready screen Note Typical screen calibration consists of five touches one in each corner and one in the middle of the screen About the Media The printers can print on labels tickets tags and continuous stock The procedure you use to load media depends on how you are operating the printer and t...

Page 27: ...lled 2 Turn the printhead lift lever counterclockwise to raise the printhead and lift the front arm or verifier arm printhead and front arm lifted PX940A printhead and front armlifted PX940V 3 Load a media roll onto the media supply hub Note Make sure you push the roll all the way against the inner wall of the printer ...

Page 28: ...4 PX940 User Guide 4 Insert the media roll holder and tighten the screw 5 Route the media through the print mechanism through the front arm 6 Adjust the media and dancer guides to hold the media in place ...

Page 29: ... not it can be difficult to load the media 7 Adjust the label gap and black mark sensor The sensor blue LED should line up with the center of the media 8 Turn the printhead lift lever clockwise to close the printhead and lower the front arm and click into place front arm in place PX940A front arm in place PX940V 9 Press the Print button to advance the media 10 Close the media cover ...

Page 30: ...f Printing then 1 Place the rewinder batch plate back on the printer 2 Insert an empty media core onto the rewinder take up hub 3 Round the media through the rewinder batch plate and tape leading edge of label to the empty media core to secure position 4 Route the media around the media rewinder ...

Page 31: ...sing rewinder mode Load Media for Peel Off Printing Follow steps 1 9 from Load Media for Tear Off Printing then 1 Insert the media in the opening between the label dispenser and the platen roller 2 Insert an empty media core onto the rewinder take up hub 3 Round the liner through the media rewinder and tape leading edge of label to the empty media core to secure position 4 Pull the liner tight and...

Page 32: ...ng Media Printing Mode select Peel Off from the list Note Honeywell recommends using non perforated labels when using peel off mode Load Fanfold Media Note Before loading fanfold media insert an empty media core onto the rewinder take up hub To load Fanfold Media from behind the printer ...

Page 33: ...nsfer media The printer supports thermal transfer ribbon rolls with the ink coated side facing either inward or outward To determine which type of ribbon you have place the ribbon on a piece of paper as shown and use a pen or other sharp object to scratch the ribbon If you see a mark on the paper your ribbon is wound ink out Load Ribbon 1 Open the media cover 2 Turn the printhead lift lever counte...

Page 34: ...load ribbon with the ink wound in 5 Turn the ribbon take up hub counterclockwise until the ribbon becomes tight and runs wrinkle free through the print mechanism 6 Set the Ribbon Selector switch to Ink In or Ink Out 7 Close the media cover Note Ensure that the knob at the take up is not pushed in during rewinding This can cause difficulty removing the ribbon when full Ribbon Removal Remove used ri...

Page 35: ...let you enter basic setup information After the startup wizard fin ishes the printer enters Ready mode where you can access the Main Menu and print a test label 1 Connect the printer to power and turn on the printer 2 After the startup sequence finishes the startup wizard begins Enter all the information on the wizard screens then tap No when prompted to run other wizards 3 From the Ready screen p...

Page 36: ...ecrease the pressure resulting in lighter print 2 Test for Print Quality Note Marking on the toggle L Light pressure M Middle pressure H High pressure Toggle Position Adjustment If the toggles are not adjusted in the correct position or do not apply the correct pressure the following issues may occur Labels print lighter on one side than the other Media and ribbon may slip Ribbon may wrinkle Media...

Page 37: ...4 Light Printing on the right side of the label Increase the pressure on the right toggle 5 Media moves from left side to right side during printing Increase the pressure on the left toggle or decrease the pressure on the right toggle 6 Media moves from right side to left side during the printing Increase the pressure on the right toggle or decrease the pressure on the left toggle 7 Media and ribb...

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Page 39: ...rminal connection 1 Connect one end of the DB9 to DB9 RS 232 cable to the back of your printer and connect the other end to a serial COM port on your PC Connect the Printer Using a USB Cable Connect only one printer to your PC either directly or through a hub You do not need to set up any parameters for USB communications 1 Download and install the InterDriver software on your PC see Install Honey...

Page 40: ...e lower left corner of the screen 5 If you are not using a DHCP server to automatically assign IP addresses to devices in your network you must set a static IP address and other network information manually Continue with the next step 6 For a non DHCP network From the Main Menu select Settings Communications Ethernet IPv4 or IPv6 and change the settings as needed Configure Bluetooth Communications...

Page 41: ...er supports DHCP networks Note If you are not using a DHCP network Wi Fi settings must be configured by using Honeywell PrintSet 5 through a USB connection to the printer Send commands through a serial connection or use the wizards and settings menus on the printer Configure Wi Fi Communications from the Web Page Use this procedure to configure wireless communications from the printer web page Not...

Page 42: ...y 1 Configure the printer for the correct date and time 2 On your PC open an FTP connection to the IP address of the printer 3 Transfer your certificate to home user certificates public 4 On your PC open a Telnet session to the printer 5 Change the directory to home user certificates public 6 Type the command ls la 7 You should see the certificate that you transferred in step 3 8 Use the certinsta...

Page 43: ...orrect printer operation 1 Access the Honeywell Technical Support Downloads portal at https hsmftp honeywell com 2 Download Honeywell Software Download Manager by clicking here in the web page Install the Download Manager 3 Click on the to expand the list Then go to Software Printers Printer Drivers Honeywell Windows Driver 4 Open the Honeywell Software Download Manager and follow the instructions...

Page 44: ...e device make sure the device has a single partition and is formatted as FAT16 or FAT32 2 Connect the device to one of the USB host ports 3 If you connected a USB storage device to an LCD printer select Tools USB Menu for more options USB storage device Use a USB storage device to load applications configuration files fonts and images into the printer memory or to perform firmware upgrades You can...

Page 45: ...or the printer Main Menu There are four main printer configuration menus for each interface Printing System Settings Verification Settings PX940V only Alert Use the following table to understand where information is located in the printer configuration menus Not all configuration items appear in each type of interface Configuration Menu Description Printing Media and Print Quality System Settings ...

Page 46: ... Go to the Display menu for the printer From the web page see Smart Printing select Configure System Settings Display From the Main Menu screen select Settings System Settings Display 2 Select a Menu Access setting and save your changes 3 If you select Enable with PIN you also need to type in a PIN and save your changes Access the Printer Web Page 4 Open a browser window on your PC 5 In the locati...

Page 47: ...e is itadmin and the default value for Password is pass 5 Click Configure The Configuration Summary page appears 6 To see a complete list of printer settings click Configuration Summary 7 To configure printer settings click an item in the navigation pane For serial Ethernet Wireless 802 11 or Bluetooth LE settings click Communications For media or print quality settings click Printing For display ...

Page 48: ...uage use the SETUP command followed by the node subnode and parameter setting You must log in as an itadmin to perform a SETUP operation but you do not need to log in to perform a SETUP GET operation Note For more information on how to change configuration settings with a programming language see Printer Command Languages and Simulator Support Options beginning on page 6 Uploading from the Web Pag...

Page 49: ...other file if you have more files to install Change Background Image for the Ready Screen You may customize the Ready screen that appears on the printer The background image you create must be 320 x 240 pixels named background_idle png 1 Create a display directory on your USB storage device 2 Copy your background_idle png file to the display directory on the USB storage device File Type Directory ...

Page 50: ...r accessing the printer through raw TCP Save a Printer Profile from the Web Page From the printer web page you can save the current settings as a profile that you can load from the printer memory at any time 1 In the printer web page see Access the Printer Web Page click the Configure tab 2 Click System Settings General 3 Click Save As Profile The Save As Profile screen appears 4 Enter a name in t...

Page 51: ...Profile from the Main Menu Use this procedure to load a saved printer profile on the printer 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Tools Profiles The Profiles menu appears 3 Select Load The Load Profile menu appears 4 Select the profile you want to load on the printer and press 5 When Complete appears on the screen press to return to the Main Menu Load a...

Page 52: ...ars Export a Configuration File to a USB Storage Device You can save an xml configuration file to a USB storage device and install it on other printers 1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 2 Insert the storage device into the printer USB host port 3 From the Ready screen press the Main Menu button The Main Menu appears 4 Select Tools USB Menu...

Page 53: ... press the Main Menu icon from the Ready screen to display the Quick Choice menu then select the appropriate media profile You frequently run Smart Printing applications Create a shortcut for each Smart Printing application To access these applications press the Main Menu icon from the Ready screen to display the Quick Choice menu and select the appropriate application Create Menu Shortcuts 1 From...

Page 54: ...tomize the printer web page Adjusting layout style Replacing complete standard web pages To adjust the style sheet 1 Retrieve the default CSS file from the printer http printerip format style css 2 Modify the style sheet and save your changes 3 Upload the style sheet to the printer via home user webpage style css The layout and structure of the printer web page is the same throughout each of the d...

Page 55: ... supported command languages When media is printed the verifier ensures barcode readability Note Do not power off the printer during printing verification This can result in loss of current verification reports Setting up the Verifier The verifier can be configured through the webpage by clicking on Configure Verification Settings or Through the front touch panel ...

Page 56: ...ior to the shipment of the printer Note Honeywell recommends calibrating the verifier every six months for maximum performance Verifier Calibration Card The calibration card is used to calibrate the verifier It is very important to follow the instructions on the calibration card packaging for proper care of the calibration card If you lose your calibration card visit www honeywellaidc com and navi...

Page 57: ...ree chevrons on the card indicating the orientation The FRONT text on the card placed outside of the verifier Align the black line with the printer tear bar Use the diamond cut out on the calibration card black line to align to the tear bar Note You should see the tear bar through the diamond cut on the calibration card black line Align the card evenly toward the printer spine and resting against ...

Page 58: ...ets maximum number of times printer encountered verification failure consecu tively before prompting for user action This setting is only applicable when the Verification Failure Action is set to Void and Reprint Verification Failure Action Indicates action to take when label fails verification Void and Reprint default Retract and void the failed label then reprint the failed label Stop reprint if...

Page 59: ...int verification works for the following mode Printer command language Autosense FP DP ZSim IPL DPL Note Voiding not supported in peel off mode Barcode Symbologies Supported The verifier supports the following barcode symbologies Code 39 HIBC 39 Code 128 ISBT 128 HIBC 128 EAN 8 EAN 13 EAN 128 UPC A UPC E Interleaved 2 of 5 ITF 14 Data Matrix square and rectangular ECC 200 ISBT Data Matrix Barcode ...

Page 60: ...nds are supported for verification Printing Behavior after Error Recovery Possible printer error during printing verification Printhead lifted Front arm lifted Next label not found Out of media Out of ribbon Ribbon installed Printing Behavior after Recovered from error above 1 No void printing User will need to manually mark discard the labels between the verifier module and printhead 2 Reprint al...

Page 61: ...l be marked as FAIL in verification result database Scenario 3 Label verification in progress This label will be marked PASS in verification result database Scenario 4 Label verification in progress This label will be marked FAIL in verification result database BCFMT OPU ZFU WFSJGJFE PS WFSJGJDBUJPO JO QSPDFTT BCFM POMZ DPOUBJOT CBSDPEF JO UIJT BSFB BCFM POMZ DPOUBJOT CBSDPEF JO UIJT BSFB ...

Page 62: ... is unsupported due to unsupported type or unsupported size Example Scenario 1 All barcodes printed on the label are unsupported or unsupported size Label Status Pass Individual barcode status Unsupported Barcode Unsupported Size UI display Unsupported Barcode warning message Scenario 2 At least one barcode printed on the label is supported Label Status Pass Fail based on supported barcode Individ...

Page 63: ...ge if any Select Remove USB in USB menu in order to safely remove the USB thumbdrive Note If images are saved on a thumbdrive the limit is the thumbdrive capacity 2 Saving verification results in run time Create a directory in the root of USB thumbdrive named verifier Insert the USB thumbdrive to the printer The printer will start saving from the next verification XML report and failed label image...

Page 64: ...individual label report consists of 3 parts Report header Barcode information Barcode grading parameter not applicable for Read No Read verification type 1D Barcode 10 line profile grading parameter not applicable for Read No Read verification type Summary Description File Format xml File Name Individual report Printer Model Name _ Printer Serial Number _ Label ID _ YYYYMMDD _ HHMMSS xml Example P...

Page 65: ... in the profile Example PassingGrade 1 5 C PassingGrade Hardware Aperture Yes Yes Yes Integrated verifier aperture size measured Example hardwareAperture 4 4 mils HardwareAperture Date Yes Yes Yes Date when the label is printed Format YYYYMMDD Example Date 20180320 Date Time Yes Yes Yes Time when the label is printed Format HHMMSS Example Time 131120 Time Last Calibration Date Yes Yes Yes Last ver...

Page 66: ...s Yes Failed label image file name Example Image PX940V 0000001234567 1 20180322 093000 jpg Image Barcodes Yes Yes Yes A total number of barcodes in this label Content Read No Read ISO 15415 15416 GS1 General out of scope Description ...

Page 67: ...rcode Example EncodedData Start 1234567890 Stop EncodedData Grade No Yes Yes Grading results for this barcode Example Grade 3 3 B 5 660 Grade Status Yes Yes Yes Verification status for this barcode Pass or Fail Example Status Pass Status Scan Line Data Check Yes Yes Yes Scan line data consistency check status for 1D barcode Status a Pass All 10 scan line data is same b Fail At least 1 of the scan ...

Page 68: ...rast Example Modulation Grade 4 0 80 0 Modulation Defects Irregularities found within elements and quiet zones measured in terms of element reflectance non uniformity Example Defects Grade 4 0 8 5 Defects Decodability A measure of the accuracy of its production in relation to the appropriate reference decode algorithm Example Decodability Grade 4 0 76 5 Decodability Decode Decodable symbols shall ...

Page 69: ...Grade 4 0 Axial Nonuniformity Measures the grades and spacing of the mapping centers sampling points or intersections of the grid and tests for uneven scaling of the symbol Example AxialNonuniformity Grade 4 0 1 9 AxialNonuniformity Grid Nonuniformity Measures and grades the largest vector deviation of the grid intersections Example GridNonuniformity Grade 4 0 5 4 GridNonuniformity Unused Error Co...

Page 70: ...a region of the symbol and does not affect the overall grade Example ContrastUniformity 52 8 ContrastUniformity Print Growth X Print growth X in percentage Example PrintGrowthX 9 3 PrintGrowthX Print Growth Y Print growth Y in percentage Example PrintGrowthY 9 3 PrintGrowthY MatrixSize Matrix size Example MatrixSize 16x16 MatrixSize Content Description ...

Page 71: ...a scan reflectance profile Example SymbolContrast Grade 4 0 83 3 SymbolContrast Modulation The ratio of minimum edge contrast to symbol contrast Example Modulation Grade 4 0 82 2 Modulation Defects Irregularities found within elements and quiet zones measured in terms of element reflectance Example Defects Grade 4 0 6 2 Defects Decodability A measure of the accuracy of its production in relation t...

Page 72: ...ng interfaces PrintSet 5 Web page LCD To restore the default verification database 1 Go to Webpage Services Restore Defaults Verification Files 2 Click Restore Content Description Summary ID Summary report ID Example Summary ID 1000_2000 Total Number Total number of individual reports created based on the input range This number includes the retry report Example TotalNumber 1000 TotalNumber Failed...

Page 73: ... Fingerprint command reads system array or setting system variables for Veri fier status retrieving Syntax SYSVAR nexp Argument Description PRINT To print the summary on the label Parameter Description nexp Reference number of the system variable as described in the next table No Description Notes 105 Read Label Verification Status Read the label verification status 0 Label verification not comple...

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Page 75: ...ormation The System Information page appears 5 For more detailed statistics click another choice in the Statistics list Statistic Type Information Available System Information Printer uptime and CPU usage firmware and kernel versions printer configuration and serial numbers flash and RAM memory information Supply Printhead and ribbon information Hardware Options Input output devices serial port in...

Page 76: ...r if the printhead is lifted during printing There are three types of alerts Error alerts Information alerts Warning alerts You configure alert settings in the printer web page Alert messages can be sent to an email address an SNMP trap or both You can enable or disable each type of alert set the number of times the alert is repeated set the unit of measure that determines how often the alert is s...

Page 77: ... Alert Notifications The way you receive error alerts is determined by the notification method you con figure You can choose between receiving notifications by SNMP trap email or SNMP trap email From the printer Main Menu select Settings System Settings General Alert Notification Method Or From the printer web page login and then click the Configure tab System Settings General Alert Notification M...

Page 78: ...it set in the Odometer Printer setting in Maintenance Alerts for the amount of media to print before being alerted Odometer Printhead The printhead has reached a limit set in the Odometer Printhead setting in Maintenance Alerts for the amount of media to print before being alerted Odometer User Resettable The printer has reached a limit set in the Odometer User Resettable setting in Maintenance Al...

Page 79: ...de No impact on the label verification status The unsupported barcode will be ignored Verifier Calibration Expired Recalibrate the verifier to make sure the ANSI grading conforms to the standard Feed Card Failed Check whether the calibration card is feeding out correctly Color Out of Range Replace the calibration card Aperture Failed Contact support at wwww support honeywell aidc com LED Calibrati...

Page 80: ...r X start parameter may be set too low Increase the setting The content on the printout is compressed The print speed may be too high Lower the print speed or adjust the printhead pressure Nothing shows up on the thermal transfer printout The ink coated side of the ribbon may not be facing the media Reload the ribbon The ribbon breaks Try these possible solutions in order Make sure your media sett...

Page 81: ...o Read or ISO 15415 15416 Rmax is low Try these possible solutions in order Check the quality of the media Use lighter non glossy media Minimum Edge Contrast low grading Try these possible solutions in order Use a lighter non glossy media Increase barcode size X dimension Symbol contrast low grading Try these possible solutions in order Make sure that your print quality setting is appropriate for ...

Page 82: ...rs with none of the check boxes selected 6 To restore all default settings select all of the check boxes and then click Restore You can also restore only the defaults for specific settings To restore the current network settings select the Network settings check box To restore all applications fonts and other files you have installed on the printer select the User files check box To restore all cu...

Page 83: ...toring any defaults select Cancel Restore Defaults with a Hardware Based Reset Restore the printer defaults by performing a hardware based reset 1 Turn the printer off and open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead 3 Turn the printer on while pressing and holding the Feed button 4 Release the Feed button when the status bar is nearly full 5 All the...

Page 84: ...locate the upgrade file Select it and click Open 7 Click Upgrade The printer web page shows that it is upgrading firmware on your printer Upgrade Firmware from a USB Storage Device Place the upgrade file in the root directory on the USB storage device Note For best results use a USB storage device that contains no other files besides the upgrade file 1 Copy the firmware upgrade file to the root di...

Page 85: ...move the power cord before cleaning Never spray the printer with water Protect it from water when cleaning the premises Caution To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Caution Use only the cleaning agents specified in this section Honeywell is not responsible for damage caused by any other cleaning materials used on this...

Page 86: ...ing fluid to dissolve the residue 7 Repeat Steps 4 through 6 if necessary 8 If necessary clean residue from the platen roller or tear bar with a cotton swab moistened with isopropyl alcohol 9 Once the parts are dry replace the media and ribbon in the printer 10 Close the media cover reconnect power and turn on the printer Clean the Front Sensor PX940A Both the upper and lower of front sensor are t...

Page 87: ...ia cover 3 Remove the media and ribbon if installed 4 Insert a cleaning card or a soft cloth soaked in isopropyl alcohol between the two media guides to clean them 5 Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue 6 Once the parts are dry replace the media and ribbon in the printer 7 Close the media cover reconnect power and turn on the printer Clean the Exter...

Page 88: ...ter of printhead Note Use a long screwdriver and the guiding holes to access the screws 7 Use the screw driver to loosen the left and right screws 8 Disconnect the two cables from the printhead as you remove it from the printer 9 Connect the two printhead cables to the new printhead 10 Insert the new printhead to the bracket into the printer 11 Turn the printhead lift lever clockwise to close it 1...

Page 89: ...2 Open the media cover 3 Remove the media 4 Turn the printhead lift lever counterclockwise to raise the printhead 5 Pull out the verifier or front sensor knob toward the outside 6 Pull down the front sensor on PX940Amodel or the verifier module on PX940V model toward the front side ...

Page 90: ... label taken sensor module or the label dispenser in the printer calibrate the sensor before you begin printing Before you calibrate the sensor load media and ribbon in the printer as necessary 1 In the Main Menu select Wizards Calibration Label Taken Sensor 2 Follow the prompts to calibrate the sensor Label Gap and Black Mark Sensor Adjustments The label gap sensor is a transmissive sensor that c...

Page 91: ... Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer 3 Close the media cover ...

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Page 93: ...printer model 5 Select one of the following tabs Specifications Printer specifications are listed here Documents Download the Data Sheet Quick Start Guide User Guide Regulatory Information and other product documentation Command Languages and Simulator Support Features Autosense Fingerprint Direct Protocol IPL ZSim DPL Smart Printing Print Sensors Dual label gap tag notch Black mark Printhead lift...

Page 94: ...nd IPv6 WINS for IPv4 BOOTP for IPv4 DNS client support for IPv4 and IPv6 Line Printer Protocol Raw TCP Telnet in out DHCP client for IPv4 and IPv6 network dual stack IPv4 and IPv6 Ping IPSEC IKEv2 over IPv6 SSH NTP Supports 10 100Mbps Ethernet 10BASE T 100BASE T Sentience Fonts Resident Fonts Andale Mono Andale Mono Bold CG Times CG Times Bold CG Triumvirate Condensed Bold ...

Page 95: ... based OpenType font may be downloaded Fonts from Monotype Imaging are rec ommended to address global languages The fonts below have been tested and are available for purchase and download at www fonts com WorldType Collection fonts support all global languages whereas the other fonts listed support specific languages Angsana New Regular Helvetica World MSung PRC Medium MSung HK Medium HYGothic Me...

Page 96: ...ies Codabar Code 11 Code 39 Code 93 Code 128 DUN 14 16 EAN HIBC 39 HIBC 128 Industrial 2 of 5 Interleaved 2 of 5 ISBT 128 Matrix 2 of 5 Straight 2 of 5 UPC 2D Barcode Symbologies Aztec Code 16K Code 49 Data Matrix DotCode Grid Matrix MaxiCode MicroPDF417 MSI modified Plessey PDF417 Planet Code Plessey Code Postnet ...

Page 97: ...PX940 User Guide 83 QR Code RSS 14 USPS 4 State Customer barcode Graphic File Types PCX PNG GIF BMP ...

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Page 99: ...e Stop Bits Number of bits sent at the end of every character to allow the receiving signal hardware to detect the end of a character and to resynchronize with the character stream 1 Hardware Specifies if hardware flow control RTS CTS is used to manage the rate of data transmission between the device and the host Disable ENQ ACK Specifies if software flow control ENQ ACK is used to manage the rate...

Page 100: ...ss Specifies the unique network level address that is assigned to each device in a TCP IP network IPv4 0 0 0 0 Subnet Mask Specifies a number that defines the range of IP addresses that can be used in a TCP IP network 0 0 0 0 Default Router Specifies the IP address of a router that is used when a device sends a packet to another subnet or to an unknown destination 0 0 0 0 DHCP Response Specifies i...

Page 101: ...No Ribbon DT for direct thermal printers Media Margin X Sets the width of the margin from the left edge of the label along the printhead to the edge of the printable area Unit of measurement is defined in the Unit of Measurement parameter Variable Media Width Sets the width of the printable area measured from the media margin X across the printhead Unit of measurement is defined in the Unit of Mea...

Page 102: ...the length of media the printer feeds positive value or retracts negative value before printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 0 Label Reset Adjust Sets the length of media the printer feeds positive value or retracts negative value after printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to ...

Page 103: ...labels as it calibrates the media sensors Smart Calibration Detects media type gap black mark or continuous detects printing method ribbon or no ribbon and calibrates media length Smart Calibration Hold Feed Button Action Sets the action when you press and hold the Print button for more than 2 seconds Test feed The printer prints two configuration labels as it calibrates the media sensors Smart Ca...

Page 104: ...ter uses to display text on the screen English Display Language Web Page Selects the language the printer uses to display text on the web page English Keyboard Input Selects the language of the external keyboard that is connected to the printer U S U K Time Sets the current time System time Date Sets the current date System date Command Language Sets the printer command language If changed require...

Page 105: ...er 24 Hour Date Format Selects the format used to display date on the printer dd mm yyyy Menu Access Determines if the Menu button on the printer web page is accessible Enable PIN Sets the password that allows access to the Menu button on the printer web page if the Menu Access parameter is set to Enable With PIN Range is 4 to 16 characters 1234 Screen Timeout Selects how long the printer screen s...

Page 106: ...be managed by Wavelink Avalanche Enable Net1 Determines if the printer can use Telnet to communicate with Fingerprint Enable SNMP Determines if the printer can use SNMP Enable LPR Determines if the printer can use the line printer server LPR daemon Enable IKEv2 Determines if the printer can use IKEv2 Disable SSH Determines if the printer can use Secure Socket Handling SSH Disable Telnet Determines...

Page 107: ...cation failure consecutively before prompting for user action This setting is only applicable when the Verification Failure Action is set to Void and Reprint 3 Verifier Failure Action Indicates action to take when label fails verification Void and Reprint default Retract and void the failed label then reprint the failed label Stop reprint if the maximum consecutive failures have been reached Ignor...

Page 108: ...nit of Measure parameter Range is 0 to 4294967295 0 Replace Printhead Sets the length of media in meters that the printer prints before the Replace Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 0 Clean Printhead Sets the length of media in meters that the printer prints before the Clean Printhead alert i...

Page 109: ... INPrint Labels If the printer is connected to an Ethernet or Wi Fi network you can print labels by entering information in a web form Access the web forms through the printer web page 1 Open a browser window on your PC 2 In the location or address bar type the printer IP address and press Enter The printer web page appears 3 Click the INPrint tab 4 Select the web form you want to print If you cre...

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Page 111: ...4 Interface Board Both Service technician installed accessory Use the parallel interface board to make an applicator port on the back of the printer Applicator Interface Board Both Service technician installed accessory Use the applicator interface board to make an applicator port on the back of the printer Industrial Interface UART Both Service technician installed accessory Use the industrial in...

Page 112: ...98 PX940 User Guide ...

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Page 114: ... Honeywell 9680 Old Bailes Road Fort Mill SC 29707 www honeywellaidc com PX900 EN UG Rev B 06 19 ...

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