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Q: I hear the fan turning, but I don’t see any mist. Is my humidifier operating properly?
A: Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is
no “mist” emitted. When operating normally you will feel only cool air coming from the unit. Monitor the
water level in your Tank/ Base. If you notice a decrease in the Water Tank over 24 hours then the unit is
operating normally.
Q: My unit has been running for several hours. I hear the fan spinning, but I do not notice the water
level in the tank decreasing.
A: First, check the filter to ensure it is wet. If the pad appears dry, remove it from the Base and gently rinse
under cool water. Reposition wet filter in the Base. You may also want to note the current moisture level in
your home. If the humidity level is over 60% the unit will not put out much moisture as your air is already
saturated. Also verify the upper enclosure and water tank are properly seated.
Q: My filter has turned light brown and rust colored. Do I need a new filter?
A: Probably not. Since your filter has been made with Protec™ antimicrobial the change in color indicates
only a mineral deposit. Soak filter in a sink full of cool water to help break up deposits.
The discoloration may remain but will not affect the humidifier’s performance.
TROUBLESHOOTING
ELECTRICAL RATINGS
The Honeywell HEV355 Series models are rated at 120V, 60 Hz.
3 YEAR LIMITED WARRANTY
You should first read all instructions before
attempting to use this product.
A.
This 3 year limited warranty applies to repair or
replacement of product found to be defective
in material or workmanship. This warranty
does not apply to damage resulting from
commercial, abusive, unreasonable use or
supplemental damage. It also does not apply
to the filter or Protec
®
Antimicrobial Cartridge.
Defects that are the result of normal wear and
tear will not be considered manufacturing
defects under this warranty.
KAZ USA, INC. IS NOT LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY NATURE. ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON
THIS PRODUCT IS LIMITED IN DURATION
TO THE DURATION OF THIS WARRANTY.
Some jurisdictions do not allow the exclusion
or limitation of incidental or consequential
damages or limitations on how long an implied
warranty lasts, so the above limitations or
exclusions may not apply to you. This warranty
gives you specific legal rights, and you also may
have other rights which vary from jurisdiction
to jurisdiction. This warranty applies only to
the original purchaser of this product from the
original date of purchase.
B.
At its option, Kaz will repair or replace this
product if it is found to be defective in material
or workmanship.
C.
This warranty does not cover damage resulting
from any unauthorized attempts to repair
or from any use not in accordance with the
instruction manual.
D.
This warranty does not cover the filters,
pre-filters, UV bulbs or other accessories
(if included) except for material or
workmanship defects..
Call us toll-free at 1-800-477-0457 or
e-mail: [email protected]
Please be sure to specify a model number
located on the box and the back and bottom
of your unit.
NOTE: IF YOU EXPERIENCE A PROBLEM,
PLEASE CONTACT CONSUMER RELATIONS
FIRST OR SEE YOUR WARRANTY. DO
NOT RETURN THE PRODUCT TO THE
ORIGINAL PLACE OF PURCHASE. DO NOT
ATTEMPT TO OPEN THE MOTOR HOUSING
YOURSELF, DOING SO MAY VOID YOUR
WARRANTY AND CAUSE DAMAGE TO THE
PRODUCT OR PERSONAL INJURY.
