Honeywell HEN04102, User Manual

Page: 159 / 180

Troubleshooting | 159
800-21090V2 - A - 03/2016
Problem: The NVR cannot control PTZ functions.
• Check that the PTZ camera is connected correctly to the network.
• Make sure that the NVR is configured correctly for PTZ operation. The protocol and
address settings of the NVR must match the protocol and address settings of the PTZ
camera. See
Adding a Remote Device (Camera) on page 75 for the camera settings. See
Configuring TCP/IP and Port Settings on page 85 for NVR settings.
Problem: Motion detection does not work.
• Increase the motion detection sensitivity. It may be set too low.
To set the motion detection sensitivity, see
Configuring Motion Detection Settings on page
101.
• Make sure that the motion detection schedule is configured correctly.
To setup up the Motion detection schedule, see
To set up motion detection periods on
page 103.
• Make sure that the motion detection zone setup is configured correctly.
To set up motion detection zone, see
Configuring Motion Detection Settings on page 101.
Problem: The network connection is unstable.
• Check that there is no IP address or MAC address conflict.
Problem: There is a USB backup error.
• Check that the USB storage device has sufficient space available.
Problem: Alarm signal cannot be disarmed.
• Make sure that the alarm settings are correctly configured.
• Check the alarm cable connections.
• Make sure that the NVR is running the latest firmware.
Problem: Alarm function is null.
• Make sure that the alarm settings are correctly configured.
• Check the alarm cable connections.
• Check that you have not connected two loops to one alarm device.