Appendix B: Troubleshooting & Frequently Asked Questions
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9 Appendix B: Troubleshooting & Frequently
Asked Questions
Question
Answer or Resolution
Features
The video and audio codec is
adopted in the device.
The device utilizes H.264, MPEG4, MJPEG triple compression to providing
high quality images. Where H.264 is standards for video compression and
MJPEG is a standard for image compression.
The audio codec is defined as G.711/G.726 for RTSP streaming.
The maximum number of
users access the device
simultaneously.
The maximum number of users is limited to 8. However, it also depends on
the total bandwidth accessed to this device from clients. Therefore, the
actual number of connected clients is varying by streaming mode, settings
of resolution, codec type, frame rate and bandwidth. Obviously, the
performance of the each connected client will slow down when many users
are logged on.
The device can be used
outdoors or not.
The device is weatherproof.
Install this device
Status LED does not light up.
• Check and confirm that the DC power adaptor, included in packaged, is
used. Secure the power connector and re-power it on again.
• If the problem is not solved, the device might be faulty. Contact your
dealer for further help.
The network cabling is
required for the device.
The device uses Category 5 UTP cable allowing 10 Base-T, 100 Base-TX,
or 1000 Base-T networking.
The device will be installed
and work if a firewall exists on
the network.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened on the
firewall or NAT router.
The username and password
for the first time or after
factory default reset
Username =
admin
and Password =
admin
.
Note that it’s all case sensitivity.
Forgot the username and
password
Follow the steps below.
1.
Restore the factory default setting by pressing and holding down more
than 5 seconds on the device.
2.
Reconfigure the device.
Forgot the IP address of the
device.
Check IP address of device by using the IPWizard II program or by UPnP
discovery.
IPWizard II program cannot
find the device.
• Re-power the device if cannot find the unit within 1 minutes.
• Do not connect device over a router. IPWizard II program cannot detect
device over a router.
• If IP address is not assigned to the PC which running IPWizard II
program, then IPWizard II program cannot find device. Make sure that IP
address is assigned to the PC properly.
• Antivirus software on the PC might interfere with the setup program.
Disable the firewall of the antivirus software during setting up this device.
