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Why can't I connect to WiFi? How do I reset my wifi? Why do I keep losing Wifi connection?
Connect to a 2.4 GHz network with it’s own SSID (Network Name)
Router is set for DHCP, No Static Networks
FocusPRO and VisionPRO thermostats need to be able to reach the following IP addresses, ensure they are not
being blocked by the router:
REDIR 1 ................ auiredir1.alarmnet.com (204.141.57.100) {port 443}
REDIR 2 ................ auiredir2.alarmnet.com (204.141.57.101) {port 443}
REDIR 3 ................ Test to IP address only (12.149.218.73) {port 443}
Control Server ..... controlserver.alarmnet.com (204.141.58.115) {ports 80, 443}
Data Server1 ....... dataserver1.alarmnet.com (204.141.58.80) {port 443}
Data Server2 ....... dataserver2.alarmnet.com (204.141.58.81) {port 443}
Network is a standard home network and does not require logging in from a web page, such as a guest network or
business network
Wi-Fi network is using one of the following security protocols: OPEN, WEP PSK, WPA TKIP PSK, WPA2 AES
PSK, WPA2 MIXED PSK
Honeywell Wi-Fi thermostats are NOT recommended for use with the following security protocols: WPA AES
PSK, WPA2 TKIP PSK
Power cycle the thermostat for 30 seconds. - Clears short term memory
Power cycle the router for 30 seconds. - Clears short term memory and resets router tasks
Verify the Wi-Fi router does not have a limit to the number of devices that can be connected. - refer to router
support / ISP
Make sure the device you are connecting to is on the same network as the mobile device. “Forget” all other
networks, and turn off mobile data. - OR - turn on "Airplane Mode" and then turn on Wi-Fi and connect to the
same Wi-Fi network the thermostat will be connected to.
Correct password for the Wi-Fi network is being used? A good test would be to try to connect a mobile device
with an internet browser to the Wi-Fi network using the password to see if it connects to the internet.
Proper voltage and the wiring is correct? - volt meter set to VAC ~, reading between 20-30VAC?
Try connecting the thermostat using a mobile hotspot, or to another wifi router/ signal
Use a different mobile device for the setup process. - remember tablets work too
Make sure the thermostat is not connecting to a Wireless Access Point or a Mesh Network, sometimes they don't
provide an IP address in a way the thermostat can use.
Verify the router is not using any advanced security, such as after-market firewalls, or connected to any network
switch which may have it’s own security
