Customer Relations Information, Reporting Safety Defects
Customer Relations
Information
Honda dealership personnel are
trained professionals. They
should be able to answer all your
questions. If you encounter a
problem that your dealership
does not solve to your
satisfaction, please discuss it
with the dealership's
management. The Service
Manager or General Manager can
help. Almost all problems are
solved in this way.
If you are dissatisfied with the
decision made by the
dealership's management,
contact your Honda Customer
Relations Zone Office. Refer to
the U.S. and Canada Zone Office
maps on the following pages.
When you call or write, please
give us this information:
Vehicle Identification Number
(see page
176
)
Name and address of the
dealer who services your car
Date of purchase
Mileage on your car
Your name, address, and
telephone number
A detailed description of the
problem
Name of the dealer who sold
the car to you
Reporting Safety Defects
If you believe that your vehicle
has a defect that could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
American Honda Motor Co., Inc.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or American
Honda Motor Co., Inc.
To contact NHTSA, you may
either call the Auto Safety
Hotline toll-free at (800) 424-9393,
or (202) 366-0123 in the
Washington, D.C. area, or write to
this address: NHTSA, U.S.
Department of Transportation,
Washington, D.C. 20590. You can
also obtain other information
about motor vehicle safety from
the Hotline.
Warranty and Customer Relations
