12
Troubleshooting
1.
The opener doesn't operate from either the
GREEN start button or the remote controls:
• Does the opener have electric power? Plug a lamp into
the outlet. If it doesn't light, check the fuse box.
• Have you disabled all door locks? Review installation
instruction warnings on page 1.
• Is there a build-up of ice or snow under the door? The
door may be frozen to the ground. Remove any
restriction.
• The garage door spring may be broken. Have it
replaced.
2.
Opener operates from the remote control, but not
from the wired wall control (optional accessory):
• Is the wall control lit? If not, reverse the two wires. If
the opener runs, check for a faulty wire connection at
the wall control, a short under the staples, or a broken
wire.
• Are the wiring connections correct? Refer to wired wall
control instructions.
3.
The door operates from the GREEN start button
or wired wall control, but not from the wireless
wall control or remote control:
• If the wired wall control is installed and it is flashing,
ensure the Lock feature is off.
• Program the opener to match the remote control code.
(Refer to Section 17, page 10.) Repeat with all
remotes.
4. The remote control has short range:
• Change the location of the remote control in your car.
• Check to be sure the antenna on the bottom of the
opener extends fully downward.
• Some installations may have shorter range due to a
metal door, foil backed insulation, or metal garage
siding.
5. The garage door opens and closes by itself:
• Be sure that all remote control push buttons are off.
• If the wired wall control (optional accessory) is
installed, remove the bell wire from the wired wall
control terminals and operate from the
GREEN
start
button or remote control. If this solves the problem, the
wired wall control is faulty (replace), or there is an
intermittent short on the wire between the wired wall
control and the opener.
• Clear memory and re-program all wireless wall
controls and remote controls.
6. The door reverses and stops before opening
completely:
• Is something obstructing the door? Is it out of balance,
or are the springs broken? Remove the obstruction or
repair the door.
• Repeat the limit and force setting in Section 12 & 13,
pages 8 & 9 . Repeat safety reverse test after
adjustments (Section 14 page 9).
7. The door reverses for no apparent reason and
opener lights blink for 5 seconds after reversing:
• Check the Protector System (safety beams), if
installed. Correct alignment if the red light on the beam
is solid.
8. The door opens but won't close or reverses while
closing:
• Is something obstructing the door? Pull the manual
release handle. Operate the door manually. If it is
unbalanced or binding, call a trained door systems
• Repeat the limit and force setting in Section 12 & 13,
pages 8 & 9 . Repeat safety reverse test after
adjustments (Section 14 page 9).
• If The Protector System is installed check the beams,
both Red LEDs should be on.
9. The opener strains to operate door:
• The door may be out of balance or the springs may be
broken. Close the door and use the manual release to
disconnect the door. Open and close the door manually.
A properly balanced door will stay in any point of travel
while being supported entirely by its springs. If it does
not, disconnect the opener and call a trained door
systems technician.
10. The opener motor hums briefly, then won't work:
• Check that the door is not in manual release mode,
refer Section 10, page 7.
• The garage door springs may be broken. See above.
• If the problem occurs on the first operation of the
opener, door may be locked. Disable any door locks.
11. The opener won't operate due to power failure:
• Use the manual release handle to disconnect the door.
The door can be opened and closed manually. When
power is restored, re-engage the opener, refer Section
10, page 7.
12. Setting the limits manually:
a. Check that the opener position jumper is correct, refer
Section 7, page 5.
b. Press and hold the
BLACK
button until the orange
indicator light starts flashing slowly then release.
c. Press the
BLACK
button to move the door UP or the
PURPLE
button to move the door DOWN until the door
reaches the desired UP limit. Ensuring there is enough
clearance for your vehicle.
d. Press the
GREEN
start button. This sets the UP limit
and begins closing the door. Immediately press either
the
PURPLE
or the
BLACK
button. The door will stop.
Adjust the desired DOWN limit using the
BLACK
and the
PURPLE
buttons. Check to be sure the door is fully
closed without applying excessive pressure to the door
curtain. Press the
GREEN
start button. This sets the
DOWN limit and begins opening the door. NOTE: If
neither the
BLACK
or the
PURPLE
button is pressed,
the door will reverse off the floor and the DOWN travel
limit will be set automatically.
e. Open and close the door with the
GREEN
start button,
remote control or wall control 2 or 3 times.
• If the door does not stop in the desired UP limit or
reverses before the door stops at the DOWN limit.
Proceed to Setting the Force, Section 13, page 9. If the
door still does not stop at the desired limits is something
obstructing the door? Disengage the opener. Open and
close the door manually. If it is unbalanced or binding,
call a trained door systems technician.
• If the door stops at both the desired UP and DOWN
limits, proceed to Setting the Force.
Summary of Contents for HE60R
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