6
7
TROUBLESHOOTING:
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit will not operate
• Unit is not plugged in
• No power to unit
• Plug unit in
• Press the ON/OFF button to turn the power on
• Check circuits, fuses, try a different outlet
Reduced airflow or
poor filtering
• The back grill may be
blocked
• True HEPA filter may be
clogged
• Pre-filter may be clogged
• Check to make sure nothing is blocking the back
grill and air outlet
• Replace the filters
Excessive Noise
• The unit is not level
• Place the unit on a flat, level surface
Replace filter light
remains lit after filter
replacement
• The appropriate replace
filter indicator needs to
be reset
• Press and hold the appropriate replace filter button
for 3 seconds
The air purifier seems
to be producing odours
• The filters need replacing
• Replace the filters as needed
CLEANING AND MAINTENANCE:
For best performance, we recommend:
• NEVER use water or any household cleaners or detergents to clean the True HEPA filter or Pre-filter.
• Clean off the outside of the unit with a dry cloth once a month.
• NEVER use water, wax, polish, or any chemical solution to clean the outside of the unit.
• Clean off the grill cover using a damp cloth or the brush attachment of your vacuum once a month.
• NEVER use wax, polish, or any chemical solution to clean the grill cover.
• Replace the Pre-Filter every 3 months under normal usage conditions.
• Replace the True HEPA Filter every 12 months under normal usage conditions.
• Always use genuine HoMedics® replacement filters for optimal performance.
iHOM4960 AP25AU manual v3 FA.indd 6-7
15/09/2016 9:30 AM
