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TROUBLESHOOTING
Problem
Possible Cause
Solution
The light will not come on.
The light switch is turned
off.
The fuse is blown or the
circuit breaker is turned
off.
The circuit wiring is
incorrect, if this is a new
installation.
The detector is aimed in
the wrong direction.
The power voltage is
wrong.
Turn the light wall switch
on.
Replace the fuse or turn
the circuit breaker on.
Verify the wiring is correct.
Re-aim the detector to
cover the desired area.
Verify that the power
voltage is correct.
The light comes on during the
day.
The detector may be
installed in a relatively
dark location.
The dusk level setting is
wrong.
The light fixture is on
Manual Override Mode.
The light fixture is
operating normally under
these circumstances.
Adjust the dusk level
setting to position.
Adjust the light fixture to
Auto Mode.
The lights stay on
continuously.
A bulb is positioned too
close to the detector or
pointed at nearby objects
that cause heat to trigger
the light detector.
The light fixture is on
Manual Override Mode.
The light fixture is on the
same circuit as a motor,
transformer, or fluorescent
bulb.
Reposition the bulb away
from the detector or
nearby objects.
Adjust the light fixture to
Auto Mode.
Install the light fixture on a
circuit without motors,
transformers, or
fluorescent bulbs.
The light comes on for no
apparent reason
There is motion in the
detection zone.
The light fixture is wired
through a dimmer or timer.
Make sure the detector is
not picking up moving
objects such as trees,
traffic, etc. and re-aim the
detector.
Do not use a dimmer or
timer to control the light
fixture. Replace the
dimmer or timer with a
standard on/off wall
switch.
For further questions or assistance, please contact American Customer Service at 1-855-
232-6427, Monday through Friday, 8am to 8pm Eastern Time.
Outside of Business hours you
can reach us by e-mail 24/7 at
and we will reply to you on the
next business day. Please enter the Costco ITM/ART # in the subject line.
