Hologic Genius, Operator'S Manual

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Genius™ Image Management Server User’s Manual 5.1
5
T
ROUBLESHOOTING
C h a p t e r F i v e
Troubleshooting
RED STATUS INDICATOR ON SYSTEM DASHBOARD
The Image Management Server System dashboard shows all green status indicators when all of the
services and applications are running properly.
A red status indicator indicates that a service or application is not at the “running” or “ready” status.
Hover over the status to see more information. On the corresponding tab, the same information
displays.
Because the Image Management Server runs on a network at your site, troubleshooting some issues
may require collaboration between your laboratory’s network IT staff and Hologic service personnel.
The troubleshooting steps described in this manual are intended to resolve issues that arise from the
Hologic-controlled components in the network. Additional troubleshooting by a laboratory’s
network IT staff may be necessary. For example, if a laboratory’s network IT staff pings the archive
storage system from the server, and the ping fails, then a laboratory’s network IT staff will need to
troubleshoot the issue. Similarly, if something changes on the laboratory’s network, a laboratory’s
network IT staff will need to help troubleshoot issues related to the changes.
SECTION
A