Step 2
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Questions or Assistance
For questions or assistance, please
direct your email to productsupport@
horizonhobby.com, or call 877.504.0233
toll free to speak to a service technician.
Inspection or Repairs
If your product needs to be inspected
or repaired, please call for a Return
Merchandise Authorization (RMA). Pack
the product securely using a shipping
carton. Please note that original boxes
may be included, but are not designed
to withstand the rigors of shipping
without additional protection. Ship via
a carrier that provides tracking and
insurance for lost or damaged parcels,
as Horizon Hobby, Inc. is not respon-
sible for merchandise until it arrives and
is accepted at our facility. Include your
complete name, address, and phone
number where you can be reached
Warranty and Follow-Up Procedures (continued)
during business days, RMA number, and
a brief summary of the problem. Be sure
your name, address, and RMA number
are clearly written on the shipping
carton.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt
verifying the proof-of-purchase date.
Providing warranty conditions have
been met, your product will be repaired
or replaced free of charge. Repair or
replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
the warranty and the expense exceeds
50% of the retail purchase cost, you will
be provided with an estimate advising
you of your options. You will be billed
for any return freight for non-warranty
37
repairs. Please advise us of your pre-
ferred method of payment. Horizon
Hobby accepts money orders and
cashiers checks, as well as Visa, Master-
Card, American Express, and Discover
cards. If you choose to pay by credit
card, please include your credit card
number and expiration date. Any repair
left unpaid or unclaimed after 90 days
will be considered abandoned and will
be disposed of accordingly.
Electronics and engines requiring in-
spection or repair should be shipped to
the following address (freight prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring inspection
or repair should be shipped to the fol-
lowing address (freight prepaid):
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
