22
Problem
Probable Cause
Solution
No inbound sound from
Latching feature may be on.
See instructions on page 18 to turn off
customer (in half-duplex
latching feature.
operation)
System may be set for speed-team
Be certain SPEED TEAM button on base
operation. See pages 1 and 19.
station is out (OFF).
Base station may be set for wrong drive-
Check S6 switch on base station circuit
thru mode (full or half-duplex).
board. Switch #1 should be
ON for full-duplex
OFF for half-duplex
Personnel hear static only Transmitter antenna connection on base
Tighten transmitter antenna connection.
in headsets.
station is loose.
(the antenna on top, left of base station.)
No power to base station.
Check base station power adapter
connections.
Circuit board defective.
Call HME. *
COM930
Only
Interference from nearby equipment.
Person wearing Communicator should
move to different location.
Belt-pac and/or headset not properly
Be certain belt-pac is securely clipped
worn.
onto belt or waistband, close to body,
and both belt-pac and headset are in
upright positions.
Personnel hear customer Receiver antenna connection on base
Tighten receiver antenna connection.
in headsets or ceiling
station is loose.
(the antenna on top, right of base
speaker, but cannot hear
station.)
each other.
Status lights are not lit. Circuit board is
Call HME. *
defective.
Defective COMMUNICATOR or headset.
Call HME. *
®
No tone or sound in
Power interruption has caused
When no vehicle is in the drive-thru lane,
headset or ceiling
unbalanced detecting circuit.
press vehicle detector override switch
speaker when vehicle
on base station to RESET position.
drives into drive-thru lane. System may be set for speed-team
Be certain SPEED TEAM button on base
operation. See pages 1 and 19.
station is out (OFF).
Connector may be loose.
Check all connectors.
Call HME. *
Personnel cannot hear
Loose wires on base station circuit board
Be certain wires are securely connected
outside customers in
connector.
in base station.
headset or ceiling
speaker.
System may be set for speed-team
Be certain SPEED TEAM button on base
operation.
station is out (OFF).
Outside speaker or audio circuit board
Call HME. *
has failed.
Communicator has
Low battery.
Replace battery.
intermittent sound.
Defective headset cable. (This applies
Use another headset. Call HME. *
only to COM900BP and COM900CC.)
Headset does not
OVERRIDE/NORMAL/RESET switch on
Place switch in the NORMAL position.
become silent after
base station is in the OVERRIDE position.
customer has driven
away.
Vehicle detector is locked up.
Press OVERRIDE/RESET switch twice.
Battery charger not
Charger not plugged in.
Plug in battery charger.
working.
If still not working, call HME. *
Can not record message.
Message repeater not turned on.
Turn message repeater on.
Message will not play.
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
