{
In some dual-lane operations, button “C” is used to switch between Lanes 1 and 2, while button “A” is used to talk to customers in either lane.
In some dual-lane operations, button “A” is used to talk to customers in Lane 1, and button “C” is used to talk to customers in Lane 2.
18
III.
SYSTEM 900 OPERATION
A.
COM900BP or COM930BP COMMUNICATOR Operation
COM900CC COMMUNICATOR Operation
®
In single or dual drive-thru operations, Communicator button "A" is for communication with the customer, and button "B" is for
To operate the Communicator, use the control buttons shown in Figure 3 as follows. In both single and dual drive-thru
communication with other crew members wearing Communicators. In dual drive-thru operations, the Communicator button "C" is used
operations, Communicator button “A” is for communication with the customer, and button “B” is for communication with other
to change lanes. Button “C” has no function in single drive-thru operations.
crew members wearing Communicators. In dual drive-thru operations, the “C” button is used to change lanes.
®
ACTION
RESULT
ACTION
RESULT
Single
Drive-Thru
Lane
Full-Duplex
Operation
If you are using the Communicator latching feature:
If you are using the Communicator latching feature:
Press and release button “A” to latch communication channel open
Press and release button “A” to latch communication channel open
for speaking and listening to customer. The channel will unlatch,
for speaking and listening to customer. The channel will unlatch,
ending communication with the customer, if;
ending communication with the customer, if;
1. you press and release button “A” again, or
1. you press and release button “A” again, or
2. you press button “B” or
2. you press button “B” or
3. the customer drives away
3. the customer drives away
If you are not using the Communicator latching feature:
If you are not using the Communicator latching feature:
Press and hold button “A” while speaking and listening to customer.
Release when transaction is completed.
Customer hears your voice and you hear customer's
Customer hears your voice and you hear
voice (two-way conversation). Everyone wearing a
Communicator hears the communication.
Press and hold button “A” while speaking and listening to customer.
Release when transaction is completed.
customer’s voice (two-way conversation). Everyone
wearing a Communicator will hear the conversation.
While customer is speaking, press the up
▲
or down
▼
arrow to
While customer is speaking, press the up
▲
or down
▼
arrow to
adjust volume level.
adjust volume level.
Beep tones of increasing/decreasing frequency are
Beep tones of increasing/decreasing loudness are
heard in headset as volume level increases/
heard in headset as volume increases/ decreases.
decreases. Customer's voice becomes louder or
Customer’s voice becomes louder or softer.
softer.
Press and hold button
?
B” to speak to other crew members wearing
Other personnel wearing Communicators hear your voice
Press and hold button “B” to speak to other crew members wearing
Other personnel wearing Communicators hear your
Communicators. Release to listen.
in their headsets.
Communicators. Release to listen.
voice in their headsets.
Single
Drive-Thru
Lane
Half-Duplex
Operation
Press and hold button
?
A” while speaking to customer.
Customer hears your voice. Everyone wearing a
Press and hold button “A” while speaking to customer.
Customer hears your voice.
Communicator hears the communication.
Release button "A" and listen to customer.
Customer's voice is heard in headsets of everyone
Release button “A” and listen to customer.
Customer’s voice is heard in headsets of everyone
wearing a Communicator.
wearing Communicators.
While customer is speaking, press the up
▲
or down
▼
arrow to
While customer is speaking, press the up
▲
or down
▼
arrow to
adjust volume level.
heard in headset as volume level increases/decreases.
heard in headset as volume increases/ decreases.
Beep tones of increasing/decreasing frequency are
Beep tones of increasing/decreasing loudness are
Customer's voice becomes louder or softer.
Customer’s voice becomes louder or softer.
adjust volume level.
Press and hold button
?
B” to speak to other crew members wearing
Other personnel wearing Communicators hear your voice
Press and hold button “B” to speak to other crew members wearing
Other personnel wearing Communicators hear your
Communicators. Release to listen.
in their headsets.
Communicators. Release to listen.
voice in their headsets.
Dual
Drive-Thru
Lane
Full-Duplex
Operation
If you are using the Communicator latching feature:
If you are using the Communicator latching feature:
Press and release button “A” to latch communication Channel 1 open
Press and release button “A” to latch communication Channel 1 open
for speaking and listening to customer in Lane 1. The channel will
for speaking and listening to customer in Lane 1. The channel will
unlatch, ending communication with the customer, if;
unlatch, ending communication with the customer, if;
1. you press and release button “A” again, or
1. you press and release button “A” again, or
2. you press button “B,” or
2. you press button “B,” or
3. you press button “C,” or
3. you press button “C,” or
4. the customer drives away
4. the customer drives away
If you are not using the Communicator latching feature:
If you are not using the Communicator latching feature:
Press and hold button “A” while speaking and listening to customer
Press and hold button “A” while speaking and listening to customer
in Lane 1 or 2. Release when transaction is completed.
{
in Lane 1 or 2. Release when transaction is completed.
{
Customer hears your voice and you hear customer's
Customer hears your voice and you hear
voice (two-way conversation). Everyone wearing a
customer’s voice (two-way conversation). Everyone
Communicator hears the communication.
wearing Communicators set to the same channel
NOTE:
When transmitting in Lane 1 operation, the
Communicator power light will blink rapidly.
When transmitting in Lane 2 operation, the
Communicator power light will blink rapidly
4 times, then pause and repeat. Lanes 1 and 2
have different sounding vehicle-present tones.
hears the communication.
While customer is speaking, press the up
▲
or down
▼
arrow to
adjust volume level.
Beep tones of increasing/decreasing frequency are
Press button “C” to switch to Lane 2.
{
You hear customer’s voice from other lane.
heard in headset as volume level increases/decreases.
Customer's voice becomes louder or softer.
Press button "C" to switch to the other lane.
{
You can begin speaking and listening to the customer in
Beep tones of increasing/decreasing loudness are
the other lane.
heard in headset as volume increases/ decreases.
While customer is speaking, press the up
▲
or down
▼
arrow to
adjust volume level.
Customer’s voice becomes louder or softer.
Press and hold button
?
B” to speak to other crew members wearing
Other personnel wearing Communicators hear your voice
Press and hold button “B” to speak to other crew members wearing
Other personnel wearing Communicators hear your
Communicators. Release to listen.
Communicators. Release to listen.
voice in their headsets.
in their headsets.
Dual
Drive-Thru
Lane
Half-Duplex
Operation
Press and hold button
?
A” while speaking to customer in Lane 1 or
Customer hears your voice. Everyone wearing
Press and hold button “A” while speaking to customer in Lane 1.
{
Customer hears your voice. Everyone wearing
2.
{
Communicators hears the communication.
Communicators hears the communication.
Release button and listen to customer.
Customer's voice is heard in headsets of everyone
Release button and listen to customer.
Customer’s voice is heard in headsets of everyone
wearing Communicators.
wearing Communicators.
While customer is speaking, press the up
▲
or down
▼
arrow to
While customer is speaking, press the up
▲
or down
▼
arrow to
adjust volume level.
heard in headset as volume level increases/ decreases.
heard in headset as volume increases/decreases.
Beep tones of increasing/decreasing frequency are
Beep tones of increasing/decreasing loudness are
Customer's voice becomes louder or softer.
Customer’s voice becomes louder or softer.
adjust volume level.
Press button "C" to switch to the other lane.
{
You can begin speaking and listening to the customer
Press and hold button “B” to speak to other crew members wearing
Other personnel wearing Communicators hear your
in the other lane.
Communicators. Release to listen.
voice in their headsets.
Press and hold button
?
B” to speak to other crew members wearing
Other personnel wearing Communicators hear your voice
Press button “C” to switch to Lane.
{
You hear customer's voice from other lane.
Communicators. Release to listen.
in their headsets.
