17
PROBLEM
PROBABLE CAUSE
SOLUTION
Circuit board may be
defective.
Check to see if status
lights on base station are
lit. Call HME. *
Personnel hear
customers in
ceiling speaker
or headsets,
but cannot hear
each other.
Headset may be defective.
Use another headset. Call
HME. *
Power interruption may
have caused vehicle
detection circuit to be
out of balance.
When no vehicle is in the
drive-thru lane, press the
vehicle detector override
switch on the base station
to the RESET position, then
back to the NORMAL
position.
System may be set for
speed-team operation.
Be certain SPEED TEAM
button on base station is
in out (OFF) position.
No tone or
sound is heard
in ceiling
speaker or
headsets when
vehicle enters
drive-thru
lane.
Connector may be loose.
Check all connectors in
base station. Call HME. *
There may be loose wires
on base station circuit
board.
Check all connections on
base station circuit
boards.
System may be set for
speed-team operation.
Be certain SPEED TEAM
button on base station is
in out (OFF) position.
Personnel
cannot hear
customers in
ceiling speaker
or headsets.
Outside speaker or audio
circuit board may have
failed.
Call HME. *
Battery may be low.
Replace battery.
Headset has
intermittent
sound.
Headset may be defective.
Use another headset. Call
HME. *
OVERRIDE/RESET switch on
base station may be in the
OVERRIDE (in) position.
Be certain switch is in the
NORMAL (out) position.
There is still
sound in
headset after
all customers
have been
served.
Vehicle detector may be
locked up.
Press OVERRIDE/RESET switch
twice.
Battery charger
is not working.
Charger may not be plugged
in.
Be certain charger is
plugged in.
If it still is not working,
call HME. *
Message cannot
be recorded.
Message will
not play.
Message repeater may not
be turned on.
Be certain message repeater
button on bottom of base
station is in the ON (in)
position.
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
In the event of an electrical power outage —
such as from a lightning storm or power generator failure, if you
experience problems with your HME equipment after the electricity
comes on again, unplug the AC power adapters from their
electrical outlets, then plug them back in.
900MHz wireless telephone interference —
If there is a 900MHz wireless telephone nearby, interference may
occur. Changing frequencies on the telephone and/or base station
and headset may alleviate the problem. Call HME Customer Support
at 1-800-848-4468 if assistance is required.
