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SECTION 5. TROUBLESHOOTING
If you are unable to correct any of the problems described below or if your problem is not covered, call 1-800-848-4468 for
assistance .
1
Power light on base station does not come on when power button is pressed.
●
Be sure the power supply is properly connected to the base station, and the power cord is properly connected to
the power supply and electrical outlet .
●
If operating on battery power, be sure the battery is charged and in the battery compartment with the cover is
securely closed .
2
Beltpac/Headset power lights do not turn green.
●
Be sure the base station power is on .
●
Turn beltpac/headset power on and off .
●
Beltpac/Headset may be too far from the base station .
3
When trying to register a beltpac/headset, you hear “registration failed”.
●
Press the
RESET
button on the base station with the point of a pen .
●
The STATUS window will show “
8
” and then become blank .
●
Try again to register the beltpac/headset .
●
If registration fails again, call your dealer for assistance .
4
No one can hear me when I talk.
●
Be sure you are pressing the
X
or
O
button on the beltpac/headset or the
TALK
button on the base station .
●
Be sure you are pressing the button for the correct channel .
●
Be sure the headset plug is properly connected to the beltpac or base station .
5
With more than one base station, one base station operator cannot hear O or ALL transmission from another
base, or another base station operator cannot hear X or ALL transmission from another base.
●
Be sure interface cable is properly connected from BASE OUT on one base station to BASE IN on
the next base station, and so on .
●
If problem is not resolved, try using a different interface cable .
6
No or low auxiliary audio sound.
●
Check wiring from auxiliary equipment to AUX AUDIO connector on back of the base station .
● Turn AUX AUDIO adjustments on front of base station with a small standard (flat) screw driver, clockwise to
increase level and counterclockwise to decrease level .
7
Beltpacs or all-in-one headset users cannot hear or talk to base station operators using base station
headsets.
●
Be sure base station headsets are fully plugged into the base station headset connectors .
●
Be sure the appropriate SELECT lights are red (
O
,
X
or
ALL
) when base station operators are talking .
●
Be sure everyone talking or listening is on the right channel (
O
,
X
or
ALL
) .