Hive Active Heating Installation Manual Download

Page: 3 / 36

Please remember that for your

own safety Hive Active Heatin

should always be installed by

a qualified professional.

Contents

The hub

e 3

The receiver

e 7

The thermostat

e 23

Controllin

your thermostat remotely

e 30

Multizone

e 31

Summary of Contents for Active Heating

Page 1: ...Hive Active Heatin Thermostat installation uide ...

Page 2: ...tin A workin as central heatin system An existin broadband connection with a spare Ethernet port An Android or Apple smartphone to control your heatin via the app or an up to date web browser Add thermostat It will show Search and then connect 3 Complete online setup Control your thermostat remotely 4 Install receiver Wait until the status li ht flashes AMBER 2 Hot water Central heating ...

Page 3: ...for your own safety Hive Active Heating should always be installed by a qualified professional Contents The hub page 3 The receiver page 7 The thermostat page 23 Controlling your thermostat remotely page 30 Multizone page 31 ...

Page 4: ...t put it into pairin mode To do this press the button at the rear of the hub for second and release it The middle li ht should now flash AMBER showin it is in pairin mode Then move on to sta e If you are not installin a hub just now skip to step Button ...

Page 5: ... this has been located connect the hub as follows Connect the hub to the household s broadband router usin the network cable provided 1 Fit the power cable into the hub and plu it into a power socket 2 Wait for the middle li ht to flash AMBER Durin start up the GREEN li ht will flash followed by the AMBER li ht This usually takes 5 10 minutes 3 ...

Page 6: ...the hub is set up and you can move onto installing the receiver If no lights are displayed immediately after the hub has been turned on check all cables are connected and the power socket works If the problem still persists contact Hive Technical Support 5 ...

Page 7: ...thermostat The hub will search for devices for 2 hours at a time It will then pause and show solid AMBER AMBER Solid Installation The hub has paused its search for other devices To restart the search simply turn the hub off then on The AMBER flashing light should then return GREEN Solid Normal operation The hub is connected This happens once the hub receiver and thermostat are all installed and sy...

Page 8: ...product should only be installed by an electrically skilled person competent in the installation of electrical accessories The wiring must comply to the current edition of BS7671 The IET Wiring Regulations and the appropriate Building Regulations or Standards in place The Hive receiver is double insulated so doesn t need an earth connection You ll find a tether on the backplate to secure an earth ...

Page 9: ...annel receiver for combi boilers and additional plumbed heatin zones Dual channel receiver for conventional boilers with hot water tanks Installin the correct receiver Hive Active Heatin has two types of receiver ...

Page 10: ...Wiring labels Use the labels provided and attach them to the wires to help you remember which one is which during the installation Sticker here 9 ...

Page 11: ...metal objects such as a boiler or hot water cylinder to avoid interference with radio si nals Take care to avoid any cables and pipes that may be buried in the walls Once you ve found a suitable location install the receiver as follows Loosen the screws on the underside of the receiver and remove the backplate by pullin the bottom of it away from the front panel 1 10 ...

Page 12: ...11 Run cable from the boiler or wiring centre if required then continue on to the next section to wire up the backplate Fix the backplate to the wall with the terminals at the top 2 3 ...

Page 13: ... channel receiver wiring N Permanent neutral L Permanent live 1 Common 3 Heating on NO 2 Heating off NC 4 unused Earth tether N Permanent neutral L Permanent live 1 Hot water off NC 3 Hot water on NO 2 Heating off NC 4 Heating on NO Earth tether ...

Page 14: ... light on the Hub is flashing Amber if it isn t go back to step 1 4 Restore power to the central heating system the receiver s status light should flash AMBER This means it s ready to connect to the hub and thermostat 5 Test the receiver s wiring to the heating system by pressing the Central heating button The GREEN light PMSLB the Central heating button should come on and the boiler should fire u...

Page 15: ...ave a compatible backplate simply remove the front panel of the existing controller and snap the Hive receiver front panel on in its place Single channel receiver compatibility WR1 receiver UT2 and EMT2 timers Dual channel receiver compatibility UP2 and EMP2 programmers Important information Replacing an existing thermostat If you re replacing an existing wired thermostat you should ensure that th...

Page 16: ... you are installing into a gravity fed or part pumped system complete the wiring and then switch the Hive receiver to gravity fed mode as follows 1 Switch off the power to the boiler and receiver 2 Wait at least 5 seconds then switch the boiler and receiver back on 3 Press and hold the hot water button for at least 10 seconds The receiver status light will flash BLUE for 3 seconds when entering gr...

Page 17: ...nstallin a dual channel receiver the chosen central heatin zone will need to be wired into the dual channel receiver and this zone will control the hot water or Six single channel receivers One dual channel and five single channel receivers Note Hive Multizone can support up to six heating zones and one hot water zone Each Multizone installation should include a maximum of ...

Page 18: ...c on how to confirm receivers are installed and operating the heating system correctly Label the receivers once you have installed them so that it s clear which receiver controls which zone See page 31 on how to set up Multizone 17 ...

Page 19: ...lled without a hub This is known as stand alone mode Follow the steps in the next section if the thermostat and receiver are going to be installed without a hub in stand alone mode where Hive Active Heating hasn t been purchased In stand alone mode the thermostat acts as a standard wireless programmable thermostat without the remote heating control features and functionality of Hive Active Heating...

Page 20: ...heating button for at least 10 seconds until the status light begins to flash WHITE The receiver is now in stand alone mode and is searching for a thermostat 5 Insert the batteries into the thermostat press and hold down the menu and back buttons on the thermostat and follow the factory reset instructions on screen After about 10 seconds Welcome and Searching will be displayed on screen If the the...

Page 21: ... flash AMBER b Now follow steps 1 5 on page 19 but note that the lights will be different At step 3 the receiver s status light will initially flash WHITE PINK and in step 4 it will change to AMBER for remote heating once you have held the Central heating button down At any time you can check what mode the receiver is set to by switching it off then on When power is restored the status light will ...

Page 22: ... boiler has been switched on or off it will not change state again for 1 minute as a protective measure Hot water GREEN Solid Hot water is on This light is only present on dual channel receivers Hot water GREEN Flashing Commands queued The receiver has received 2 or more commands to switch the boiler on or off within 1 minute See Central heating Receiver lights and what they mean The receiver has ...

Page 23: ... to connect to a Hive thermostat The receiver will search for a thermostat for 40 minutes If no thermostat is found within this time it will stop searching and the status light will turn solid WHITE Status AMBER or WHITE Solid Installation The receiver has paused its search for other devices To restart the search simply turn the receiver off and then on This will return it to the AMBER or WHITE fl...

Page 24: ...23 For the thermostat to work accurately it s important that you install it in the ri ht location Heatin Boost Hot Water Boost Menu Dial Screen Back Confirm 3 The thermostat ...

Page 25: ... and areas in direct sunli ht To make accurate temperature readin s the thermostat needs a free flow of air so make sure it s installed in an area not covered by curtains or similar objects The thermostat should not be installed in the same room as a radiator that s controlled by a thermostatic radiator valve TRV Installin the two in the same room may result in the central heatin bein permanently ...

Page 26: ...ront of the device Once you ve found a suitable location fix the backplate to the wall usin the appropriate fixin s The backplate is desi ned for 3 5mm size 6 or size 8 screws Be careful to avoid any cables and pipes that may be buried in the wall Note The backplate is desi ned to mount directly onto a sin le an back box if available ...

Page 27: ...es into the thermostat check the hub is flashin AMBER this means it s ready to connect If it is showin a solid AMBER li ht turn it off then on and then switch the receiver and boiler off and then on a ain too The hub should then be in to flash AMBER and be ready to connect ...

Page 28: ... Insert the 4 x AA batteries provided If you are installin Hive Multizone only insert batteries into one thermostat at a time Search The thermostat display will show Search meanin it s searchin for the hub and receiver A timer will show how lon the thermostat has been searchin If this lasts for lon er than five minutes contact Hive Technical Support and they will dia nose any problems Press to ope...

Page 29: ...ity fed mode If installin Hive Multizone the status li ht will o GREEN on one receiver only This is correct as the batteries should only be inserted into one thermostat at a time Welcome The thermostat will then o onto the Welcome pa es and a solid GREEN li ht will appear on the hub 3 4 ...

Page 30: ...he screen protector from the front of the thermostat 3 Confirm the system is properly configured by checking The thermostat is displaying room temperature The receiver s status light is solid GREEN or solid BLUE The hub has solid GREEN lights If the system is not properly configured it will not be possible to control your thermostat remotely 29 ...

Page 31: ...ccount on the app Login screen or create one at hivehome com register Once you ve created your account then you ll need to log in 3 Select Hub then enter the hub ID when prompted This is the ABC 123 formatted number on the underside of the hub 4 Once the hub ID has been entered setup is complete and you ll land on your Hive dashboard 5 Tap on your thermostat to control it remotely Hot tip You can ...

Page 32: ... install all additional receivers and power them up For new receivers their status li hts should be double flashin AMBER Please see pa e 16 for more information on receiver installation X Hive Multizone is not compatible with Nano 1 hubs 5 Multizone Important note ...

Page 33: ...to flash AMBER 2 Now add the batteries to one new thermostat 3 Wait until the thermostat display stops showing Search Now check that the status light on one of the receivers that was previously flashing AMBER has turned solid GREEN 4 If there are still more zones to install repeat steps 2 3 5 When all zones have been added press the button on the rear of the hub to exit from pairing mode The middl...

Page 34: ...ve app or go to hivehome com 2 Login using the email address and password you registered with OR If you haven t already got a Hive account tap Create Account on the app Login screen or create one at hivehome com register Once you ve created your account then you ll need to log in 3 If prompted to do so enter the hub ID this is found on the underside of the hub for example ABC 123 4 Select menu in ...

Page 35: ...thermostats remain in range once mounted in their final locations adding a signal booster if required If for any reason you need to return your Hive Active Heating simply return your box and its contents to the retailer Any return is subject to the retailer s refund policy so please don t forget to check the retailer s refund policy too Can we help You can view our handy how to use videos along wi...

Page 36: ...and need any help durin the installation process just visit our technical support pa e at hivehome com installation If you need further help you can email our support team at help hivehome com 20 Centrica Connected Home Limited Re istered in En land All ri hts reserved IG70003650517V1 ...

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