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Phone Features

Call Waiting

If a calling party places a call to the called party which is otherwise engaged and the called party has the call waiting 
feature enabled, the called party is able to suspend the current telephone call and switch to the new incoming call.

Do not Disturb

The phone will not be ringed on the called party end and 
the call will be forwarded to the voicemail box (providing 
FollowMe is not set to forward calls).

Call Screening

With this feature enabled, the incoming external caller will be required to say their name, which will be played back to the 
user and allow the user to accept or reject the call.

Ringtimer (Default Ringtimer: 20secs)

Number of seconds of ring before going to voicemail or ringing other numbers such as Forwarding if enabled.

Call Forward Ringtimer

This is the ringtime at the forwarded number before it goes to Cloud9 Voice Mail. 

Please note: Typical mobile time before going to Voice Mail is 20secs

If this is set as Default it will use the ‘Ringtimers’ set above. 

Call Forwarding

-  Unconditional – This option when enabled will always forward all incoming calls
-  Unavailable – This option when enabled will forward if the phone can not be reached
-  Busy – This option will forward when

Tip: Ensure you remember to turn off your 
Do not Disturb mode.

Summary of Contents for Cloud-

Page 1: ...k you for choosing our Cloud9 hosted phone solution This user guide will provide everything you need to know in how to use your new system with the Polycom Soundpoint 331 335 desktop phone unit User G...

Page 2: ...Speaker Dial Key Menu Key Navigation Keys Microphone Mute Dial Pad LED Indicator Context Sensitive Soft Keys Line 1 Key Messages Key LED Indicators Hold Key Headset Key Speakerphone Key Volume Up Dow...

Page 3: ...the second party press the Trans soft key to complete the transfer The call has been transferred you may end the call Note For the forwarding option of No Answer you can select the number of rings be...

Page 4: ...ilbox Once you have logged in the default section will be the voice mailbox page This is where you can listen and manage your voicemails To playback through the browser click on the speaker icon To pl...

Page 5: ...ill show Date Time Source Destination Duration Follow Me This function allows you to set up any incoming internal external calls to your extension to automatically forward out to another number extens...

Page 6: ...which will be played back to the user and allow the user to accept or reject the call Ringtimer Default Ringtimer 20secs Number of seconds of ring before going to voicemail or ringing other numbers s...

Page 7: ...ding options during the personal voicemail greeting playback Voicemail Instructions By default a system default voicemail message is used Press 0 By default will allow call to be transferred to the Op...

Page 8: ...e Call Forward No Answer Unavailable Deactivate Call Forward All Activate Call Forward All Deactivate Call Forward All Prompting Deactivate Call Forward Toggle Call Forward Busy Activate Call Forward...

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