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Transfering a Call

There are 

two

 options when transferring a call - blind transfer or active transfer.

Call Forwarding

Note: Transfer may be cancelled during establishment by pressing the 

[Cancel]

 soft key. The original call is then resumed.

Blind Transfer (call is transferred without call to receiver)

-  While on a call, press 

[Transfer]

 button. This puts the caller on hold

-  If you wish to transfer the call without speaking to the second party, press the 

[Blind]

 soft key

-  Key in the number/extension number and press the select key

Active Transfer (with call to receiver)

-  While on a call, press 

[Transfer]

 button. This puts the caller on hold

-  Call the number/extension to which you want to transfer the call 
-  After speaking with the second party press the 

[Trans]

 soft key to complete the transfer

-  The call has been transferred, you may end the call.

Note: For the forwarding option of “No Answer” you can select the number of rings before the call is forwarded.

To enable call forwarding

-  Press the (Menu) key and select 

[Features]

, and then navigate down to 

[Forward]

-  Select the desired conditional forwarding option, press the select (tick) button in the navigation pad,
    then enter a number to forward future calls to then press OK
-  Lastly, navigate down and enable forwarding by pressing the select (tick) button to select Enabled

Do not Disturb

-  Press the Menu, select 

[Features]

, select 

[Do Not Disturb]

 to prevent the phone from ringing on 

    incoming calls. A “Do Not Disturb” message appears to confirm that Do Not Disturb is enabled
-  Repeat the above process to disable Do Not Disturb

Volume Adjustment

-  Press the volume key buttons to adjust the volume required

Summary of Contents for Cloud-

Page 1: ...k you for choosing our Cloud9 hosted phone solution This user guide will provide everything you need to know in how to use your new system with the Polycom Soundpoint 331 335 desktop phone unit User G...

Page 2: ...Speaker Dial Key Menu Key Navigation Keys Microphone Mute Dial Pad LED Indicator Context Sensitive Soft Keys Line 1 Key Messages Key LED Indicators Hold Key Headset Key Speakerphone Key Volume Up Dow...

Page 3: ...the second party press the Trans soft key to complete the transfer The call has been transferred you may end the call Note For the forwarding option of No Answer you can select the number of rings be...

Page 4: ...ilbox Once you have logged in the default section will be the voice mailbox page This is where you can listen and manage your voicemails To playback through the browser click on the speaker icon To pl...

Page 5: ...ill show Date Time Source Destination Duration Follow Me This function allows you to set up any incoming internal external calls to your extension to automatically forward out to another number extens...

Page 6: ...which will be played back to the user and allow the user to accept or reject the call Ringtimer Default Ringtimer 20secs Number of seconds of ring before going to voicemail or ringing other numbers s...

Page 7: ...ding options during the personal voicemail greeting playback Voicemail Instructions By default a system default voicemail message is used Press 0 By default will allow call to be transferred to the Op...

Page 8: ...e Call Forward No Answer Unavailable Deactivate Call Forward All Activate Call Forward All Deactivate Call Forward All Prompting Deactivate Call Forward Toggle Call Forward Busy Activate Call Forward...

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