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Hitachi SelecSet 900 Series, User Manual

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Hitachi SelecSet 900 Series User Manual Download Page 78

H

OLDING

 

A

 C

ALL

HCXTD850, Rev. A02, August 2001

2-41

Holding a Call

About holding

While you are connected to another party, you can use the 
hold function to place the party on hold. You do not have 
to press <HOLD> before conferencing or transferring 
because these functions have an automatic hold. 

Procedure

To place another party on hold:

1

While on a call, press the <HOLD> key.

2

Press another CAP to answer or place a new call.

3

You can toggle between the two parties by pressing 
<HOLD> for the active call and pressing the blinking 
CAP to connect to the held call. 

The top line of your display indicates the hold loop or 
active CAP where the call is held, the 5-digit station 
number of the holding party and hold text. The second 
line displays the name of the held party or the holding 
trunk.

Summary of Contents for SelecSet 900 Series

Page 1: ...Hitachi Telecom USA Inc 3617 Parkway Lane Norcross GA 30092 770 446 8820 HCX5000i System Release 9 0 SelecSet 900 Series User Guide HCXTD850 Rev A02 ...

Page 2: ...eve it is necessary If a SelecSet 900 phone is used with a leased PBX system it is necessary to obtain permission from the owner of the PBX system before connecting the phone to the leased system Your telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of your equipment If they do you will be given advance notice so as to give you...

Page 3: ...o frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to...

Page 4: ... 1 21 Feature Access Codes Used In This Guide 1 23 Programming Feature Keys 1 24 Programming Speed Dialing Keys 1 26 2 Basic Operations Calling 2 2 Standard Calling 2 3 Speed Calling 2 4 Station Speed Calling 2 5 Account Codes 2 9 Announce ANNO 2 12 Authorization Codes 2 13 Automatic Callback ACB 2 15 Breakin BRKN 2 16 Buzzer BUZZ 2 17 Buzz Display BUZDSP 2 18 Intercom Priority ICOM 2 19 Outgoing ...

Page 5: ...1 Messaging 2 42 Callme Messages 2 43 Using Do Not Disturb 2 44 Receiving a Forwarded Call from a Station in Do not disturb2 46 Using a Headset 2 47 Flexible Headset Operation 2 48 Transferring Calls 2 49 3 Additional Operations Blocking a Call 3 2 Blocking and Sending Caller ID 3 4 Disconnecting 3 6 Key Group Functions and Features 3 7 Using Basic Key Group Functions 3 8 Basic Key Group Features ...

Page 6: ...rogramming an Autodial Key 4 24 SelecSet 940 Soft Key Operations 4 27 Accessing and Returning Messages 4 28 Searching the Name Number Directory 4 29 Redialing a Number 4 32 Setting a Reminder 4 33 Covering Calls 4 35 Using Do Not Disturb 4 40 Forwarding Calls 4 42 Programming an Autodial Key 4 48 5 Reference Basic Tones 5 1 Ringing Patterns 5 3 Feature Access Code Summary 5 4 System Speed Calling ...

Page 7: ...TABLE OF CONTENTS SELECSET 900 USER GUIDE viii HCXTD850 Rev A02 September 2001 ...

Page 8: ... 930 Main Menu Display 1 4 Figure 1 4 SelecSet 940 Main Menu Display 1 5 Figure 1 5 SelecSet 920 Key Layout 1 9 Figure 1 6 SelecSet 930 Key Layout 1 10 Figure 1 7 SelecSet 940 Key Layout 1 11 Figure 1 8 SelecSet 930 Soft Key Menu 1 17 Figure 1 9 SelecSet 940 Soft Key Menu 1 18 Figure 4 1 SelecSet 930 Soft Key Menu 4 3 Figure 4 2 SelecSet 940 Soft Key Menu 4 27 ...

Page 9: ...LIST OF FIGURES SELECSET 900 USER GUIDE x HCXTD850 Rev A02 September 2001 ...

Page 10: ...rovide users of the SelecSet 900 desktop telephone with a description of the telephone and its features and operation Your telephone system administrator has carefully selected the features assigned to your SelecSet 900 phone As a result you may or may not be able to perform all the operations described in this document Intended audience The intended audience for this document is all users of Sele...

Page 11: ...ng how your telephone operates Section 2 Basic Operations Describes procedures for the most basic and frequently performed user operations Section 3 Additional Operations Describes procedures for performing additional specialized user operations Section 4 Soft Key Functions Describes specialized operations that are performed using the soft key menus on the SelecSet 930 and 940 phones Section 5 Ref...

Page 12: ...llowing digital multifunction telephones1 SelecSet 920 SelecSet 930 SelecSet 940 Depending on the functions selected by your telephone system administrator your SelecSet may or may not support all of the functions described here 1 The SelecSet 940A attendant console which is also part of the SelecSet series is described in a separate user guide ...

Page 13: ... Message waiting lamp Microphone Programmable autodial keys SelecSet 920 C AP 1 MSG TRFR CONF DISC HO LD MUTE SPKR C AP 2 C A P3 C AP4 SelecSet 920 3 6 9 2 5 8 0 1 4 7 DEF MNO WXYZ ABC JKL TUV GHI PQR S SelecSet 920 SelecSet 930 N EXT EXIT C AP1 MSG TRFR CONF DISC HOLD MUTE SPKR C AP2 C AP3 C AP4 SelecSet 930 3 6 9 2 5 8 0 1 4 7 D E F M N O W X Y Z A B C JK L T U V G H I P Q R S SelecSet 930 Selec...

Page 14: ...are used The appearance of your display when your phone is idle varies depending on the type of phone that you have SelecSet 920 2 x 24 display For example if you have a SelecSet 920 your idle display includes time date and active CAP and header information Figure 1 2 SelecSet 920 Idle Display This phone Has this size display SelecSet 920 930 2 x 24 48 character SelecSet 940 2 x 40 80 character 1 ...

Page 15: ...ollows Figure 1 3 SelecSet 930 Main Menu Display This display line Show this Line 1 Active CAP and header information Line 2 Soft key definition for the active idle display 1 3 The SelecSet 930 has three soft keys and three soft key displays which are used to invoke various features and functions 1 0 4 5 M o n J u n 2 1 2 2 6 7 0 M S G S E A R C H R E D I A L ...

Page 16: ...enu Display This display line Show this Line 1 Time Date Active CAP and header information Line 2 Soft key definition for the active idle display 1 2 The SelecSet 940 has six soft keys and two idle displays which are used to invoke various soft key functions H H M M D A Y M M M D D 1 2 3 4 5 C A L L S W A I T I N G 0 M S G S E A R C H R E D I A L R E M I N D C O V E R D N D ...

Page 17: ...th a DISPLAY key pre programmed for you by your system administrator When you press this key and then press a programmable autodial key the feature or speed dial number assigned to that key is displayed Procedure To display autodial key programming 1 Press DISPLAY 2 Press the autodial key you want to display 3 Lift your handset to return to the main menu display see Figure 1 3 on page 1 4 or Figur...

Page 18: ... to 10 digits including the area code and office code When caller ID information is displayed Caller ID information is displayed between the first and second ring for both new and waiting calls If the caller has privacy set for his or her phone your SelecSet displays privacy text See Blocking and Sending Caller ID on page 3 4 Calls from a business If you receive a call from a business that uses a ...

Page 19: ...s equipped with a mixture of the following types of keys Fixed keys Programmable keys Soft keys Key layout by phone This table describes the key layout on each of the SelecSet 900 phones SelecSet Model Fixed Programmable CAPs MW Lamp Soft Key Control Keys Soft Keys 920 7 8 4 1 N A N A 930 7 16 4 1 2 3 940 7 24 4 1 2 6 ...

Page 20: ...EYS HCXTD850 Rev A02 September 2001 1 9 SelecSet 920 key layout See Figure 1 5 for an example of the SelecSet 920 key layout detailing fixed soft and programmable keys Figure 1 5 SelecSet 920 Key Layout ...

Page 21: ... 900 USER GUIDE 1 10 HCXTD850 Rev A02 September 2001 SelecSet 930 key layout See Figure 1 6 for an example of the SelecSet 930 key layout detailing fixed soft and programmable keys Figure 1 6 SelecSet 930 Key Layout ...

Page 22: ...EYS HCXTD850 Rev A02 September 2001 1 11 SelecSet 940 key layout See Figure 1 7 for an example of the SelecSet 940 key layout detailing fixed soft and programmable keys Figure 1 7 SelecSet 940 Key Layout ...

Page 23: ...ee different types of feature keys These feature keys include 11 fixed keys consisting of Seven feature keys Four CAPs call appearance keys Soft keys only on 930 and 940 phones 3 soft feature keys for the 930 6 soft feature keys for the 940 2 soft key controls NEXT and EXIT Programmable autodial keys This SelecSet Has this many programmable keys 920 8 930 16 940 24 ...

Page 24: ...d 1 2 3 and 4 are equipped on all SelecSets When a call is placed or received a CAP is used as a virtual line for that call While performing call control operations such as transferring or holding calls you can use CAPs virtual lines to perform the following operations Receive calls Place calls Hold calls CAP lamps The lamps next to the CAPs indicate the ringing active and holding status of each c...

Page 25: ...second line Using CAP keys Use the following guidelines when using your CAPs CAP Description 1 If you make or receive only one call use CAP 1 2 If a second call rings at your station or you want to make a second call press HOLD then press CAP2 to answer or dial the next call 3 Repeat the procedure for CAP 2 to answer or dial the next call 4 Use this CAP for outgoing calls when CAPs 1 2 and 3 are b...

Page 26: ...SC Press the DISC key to disconnect a call HOLD Press the HOLD key to place an active call on hold MSG Press the MSG key to call the source of a message when the message waiting lamp is lit MUTE Press the MUTE key to silence mute the speaker microphone Although the other party cannot hear you you can still hear the other party s SPKR Press the SPKR key for handsfree calling TRFR Press the TRFR key...

Page 27: ...m The bottom line of the display identifies the current function of each soft key Number of soft keys The number of soft keys you have depends on your SelecSet model Using a soft key To use a soft key press the key below the LCD designation For example on the Selecset 930 from the main menu displayyou can press MSG SEARCH or REDIAL When you press a soft key additional soft key options are displaye...

Page 28: ...ey Menu Note Depending on how your communication system is configured you may or may not see all of these soft key selections on your display 1 1 1 0 0 0 M R MESSAGE REMINDER COVER REDIAL Next Next or Exit Next FORWARD SEARCH DO NOT DISTURB 4 4 4 S E 5 5 5 G M I N P R O G C O V E R D M M M o o o n n n J J J E S u u u A n n n R 2 2 2 H C 1 1 1 1 1 1 R 2 2 2 E 3 3 3 D I A L 4 4 4 5 5 5 O F R W D PRO...

Page 29: ...elecSet 940 has two idle soft key displays Idle display 2 is accessed by pressing the fixed NEXT soft key while in idle display 1 Figure 1 9 SelecSet 940 Soft Key Menu Using soft key functions See the Soft Key section of this guide Soft Key Operations on page 4 1 for instructions on using these functions ...

Page 30: ...n Terminal CMAT Ask your administrator which features are available Key programming Before using your SelecSet you should know how your autodial keys are programmed The phone may or may not be completely labeled when you receive it depending on how many features have been preprogrammed by your system administrator Your administrator may have you customize all or some of the programmable keys yours...

Page 31: ... all of the indications described here In some cases you may see a steady green LED lamp indication This is only used for F lines and private lines It indicates that you are successfully connected to an F line or a private line See Key Group 1A2 Emulation Functions on page 3 21 Table 1 Lamp status indications for autodial keys This status Indicates this Dark Key is not in use Steadily lit Key is i...

Page 32: ...features two keys each with an illustration of a microphone on it Pressing the left button lowers the volume Pressing the right button raises the volume Adjusting ringer volume To raise or lower the ringing volume adjust the volume control as follows When your phone is ringing press the up or down volume control key to adjust the volume When your phone is idle listen for burst ringing which indica...

Page 33: ...el Adjusting headset and handset volume Handset and headset volume are controlled simultaneously To raise or lower the loudness of your handset receiver and headset adjust the volume control as follows 1 Lift the handset or turn your headset on 2 Adjust the volume control by pressing the up or down key until the volume is at the desired level 3 Both your handset and headset volumes are adjusted ac...

Page 34: ...ed in Programming feature keys on page 1 24 Boxes to record feature access codes Throughout this user guide boxes like the following are provided for you to record the feature access code assigned to each specific feature About feature access codes These feature access codes consist of numbers in combination with the symbols and on your telephone keypad You can also complete the Feature Access Cod...

Page 35: ... SelecSet 930 or 940 with a soft key menu see Programming an Autodial Key on page 4 24 Setting your autodial keys as feature keys To set your autodial keys as feature keys 1 Decide which keys you want to program and which features you want to assign to them 2 Lift your handset or press SPKR 3 Dial the station speed calling register access code 4 Press the autodial key you want to program 5 Dial th...

Page 36: ...d calling cancellationcode 3 Press the appropriate autodial key 4 Wait for confirmation tone three short beeps Feature access code list For a list of feature access codes used in your system contact your system administrator Then fill in the feature access codes next to the appropriate features in the Feature Access Code Summary located in the reference section in the back of this guide ...

Page 37: ... or press SPKR Dial the station speed calling register access code 2 Press the autodial key you want to program 3 Dial the phone number you want stored at this key for speed calling including the outside access code if it is an external call 4 Wait for confirmation tone three short beeps about five seconds Note To re program the key repeat steps 1 5 The new programming overwrites the old programmi...

Page 38: ... or 940 phone with soft key menus you can perform some of these operations using soft keys instead of feature access codes See Soft Key Operations on page 4 1 for more information List of operations The following basic operations are described in this chapter Calling Answering Holding Transferring Conferencing Covering Messaging Additional operations Other operations such as blocking calls key gro...

Page 39: ... A02 August 2001 Calling Overview This section describes different types of calling operations that you can perform using your SelecSet phone You can place a call using Standard dialing Speed calling Saved and last number redial Autodial keys ...

Page 40: ...al calls To place an internal call lift your handset or press SPKR and dial the 3 to 5 digit number of the party you re calling The 1 in your display indicates that you are using the first call appearance CAP 1 External calls To call an external party a party outside your telephone system first dial the appropriate outside access code in order to obtain an external line then dial the number of the...

Page 41: ...d calling codes are set by your system administrator for frequently called business numbers on one central speed calling list Contact your system administrator for a list of system speed calling numbers Copy the ones you want to use into the System Speed Calling Summary located at the back of this guide Using a system speed calling code Follow these steps to place a call using a system speed calli...

Page 42: ...940 you also can program speed dial numbers from your soft key menu See Programming an Autodial Key on page 4 24 Storing a speed calling number at an autodial key To store a speed calling number at an autodial key 1 Lift your handset or press SPKR 2 Dial the station speed calling register feature access code 3 Press the key you want to program 4 Dial the phone number you want to store at this key ...

Page 43: ...you don t want to use the speakerphone Canceling a speed calling number at an autodial key Follow these steps to cancel speed calling programming 1 Lift your handset or press SPKR 2 Dial the station speed calling cancel code 3 Press the appropriate autodial key 4 Wait for confirmation tone three short beeps Speed calling using manual speed calling codes If you use all of your autodial keys for fea...

Page 44: ...s it would be dialed Include the outside trunk access code and area code if necessary 6 Wait for confirmation tone three short beeps Example Example To store your home phone number 212 123 4567 using the speed calling identification code 11 dial 7 11 9 1 212 123 4567 7 is the station speed calling register access code Using a manual speed calling code To use a manual speed calling code 1 Lift your...

Page 45: ...ual speed calling code To cancel a manual speed calling code 1 Lift your handset or press SPKR 2 Listen for dial tone 3 Dial the station speed calling cancel access code 4 Dial the 2 or 3 digit identification code for the number you want to cancel 5 Listen for confirmation tone three short beeps ...

Page 46: ...hone other than your own Several types of account codes are provided These include Fixed account codes Variable account codes Forced account codes Fixed account codes A fixed account code conforms to a predetermined length To place a call using a fixed account code 1 Lift your handset or press SPKR 2 Listen for dial tone 3 Dial the fixed account code access code 4 Enter your account number 5 Dial ...

Page 47: ...Listen for dial tone 3 Dial the variable account code access code 4 Enter your variable account number 5 Press the sign and then dial your outside number Registering an account code during a call To register an account code during a call 1 Press the ACCODE key or TRFR to place your party on hold 2 Dial the account code feature access code 3 Dial the account code 4 Wait for confirmation tone three ...

Page 48: ...ced account code 3 Enter your personal forced account code 4 Dial your number Placing calls using forced account codes and system speed calling If you are restricted from making certain types of calls by your class of service you can place these calls by entering a forced account code with a system speed calling number To do this 1 Lift your handset and listen for dial tone 2 Enter the forced acco...

Page 49: ...inates with a beep 5 You can speak and your voice is heard through the other phone s speaker The manual answer MANS key If you program an ANNO key at your SelecSet you should also program a manual answer MANS key The MANS key lets you restrict voice announced calls to your SelecSet When manual answer is activated if a voice announce call attempts to terminate at your SelecSet your phone rings norm...

Page 50: ...other stations may only be able to make internal calls You can access your features at other stations by using an authorization code Using authorization codes To use authorization codes follow these steps 1 Lift the handset or press SPKR at another station 2 Dial the authorization code registration feature access code 3 Dial your own station number 4 Enter your authorization code 5 You can now acc...

Page 51: ...thorization code follow these steps 1 Lift the handset of the other station or press SPKR 2 Dial the authorization code cancellation feature access code 3 If you forget to cancel the authorization code the system automatically cancels it for you after a predefined time out See your system administrator for that time out value ...

Page 52: ...matic callback 1 When you call an analog phone and receive busy tone remain off hook for five seconds Your SelecSet displays the text Queued 2 Listen for confirmation tone three short beeps 3 Hang up and wait for callback The system calls you with a triple ring when the line is free 4 Lift your handset and the extension you called rings This feature works only for internal calls to analog phones I...

Page 53: ...e overrides the busy condition of a station When you make a call and receive busy tone you can break in to the call as follows 1 When you hear busy tone press the BRKN key or 2 Enter the override breakin feature access code 3 All parties hear a breakin tone 4 A three way conference is automatically established ...

Page 54: ...zz key follow these steps 1 Press the BUZZ key to let the secretary know that you need something 2 The secretary s phone buzzes and the BUZZ key lights on your phone Programming an autodial key for BUZZ To program an autodial key follow these steps 1 Lift your handset or press SPKR 2 Enter the speed dial register feature access code 3 Press the desired autodial key 4 Enter the BUZZ feature access ...

Page 55: ... secretary is routinely buzzed by several different people Using the BUZDSP key a secretary can display the number of the buzzing station Procedure To display the number of a buzzing station Press BUZDSP To program an autodial key for BUZDSP use the same procedure you would use to program any other autodial feature key see Programming Feature Keys on page 1 24 ...

Page 56: ...ss s phone After your boss answers you can connect the calling party to the boss s station by hanging up Activating ICOM To activate the intercom 1 You receive or make a call that you want to announce to another user 2 Press the ICOM key The calling or called party is automatically placed on hold 3 Dial the desired station number for example your boss You are connected to the station you dialed at...

Page 57: ...pt to dial an outgoing call and hear busy tone 1 Lift your handset or press SPKR 2 Press the OTQ key or remain off hook for five seconds 3 Your display shows the active CAP and the text Queued 4 Listen for confirmation tone three short beeps 5 Press the OTQ key to cancel the feature or wait for callback 6 Hang up 7 The system calls you with a triple ring when the line is free 8 Lift your handset T...

Page 58: ...s the simplified redial feature using your soft key menu See Redialing a Number on page 4 9 Using LNR To use LNR follow these steps 1 Press the LNR key or 2 Lift the handset or press SPKR and dial the last number redial feature access code 3 Your most recently dialed number is automatically redialed Note You can lift the handset at any time to exit from handsfree mode Displaying the last dialed nu...

Page 59: ...ess the SNR key during or after placing a call Your SNR lamp lights No new numbers are stored in LNR once you press SNR 2 While SNR is activated press the LNR key or lift the handset and dial the LNR feature access code to call the stored number About SNR and LNR Once you save a number using saved number redial last number redial discontinues storing numbers and does not resume until you cancel th...

Page 60: ...minate at your SelecSet This section describes some of the options available to you Answering a Call From Another Extension Example incoming call display As your phone rings your display shows for example that an incoming station call from extension 23715 is ringing at CAP 1 Answering the call To answer the call Lift your handset or Press SPKR ...

Page 61: ...ay call from external party When you receive a call from an external party outside your telephone system your display indicates which type of trunk is being used This allows you to identify specialized trunk calls which you may want to answer differently than standard calls Answering the call Lift your handset or Press SPKR ...

Page 62: ... are already talking on a call using CAP 1 and a second incoming station call rings at CAP 2 you can display information for the second call as follows 1 While on an active call press the DISPLAY key 2 Press the blinking CAP 3 The information about the second call displays in the same format as the first call without interrupting your first call ...

Page 63: ... your phone is designated as a TAFAS station it is equipped with aTAFAS key Your station rings and the TAFAS key flashes when calls ring at the attendant position Types of calls that can be picked up using TAFAS You can use this key to pick up the following types of attendant calls Code calls Incoming calls Recalls Information calls dial 0 Picking up a TAFAS call To pick up attendant calls while s...

Page 64: ... last incoming caller whether or not the call was answered Using automatic call return 1 Lift your handset and listen for dial tone 2 Enter the automatic call return feature access code or 3 Press the ACR autodial key 4 If the line is not busy listen for normal ringing 5 If the line is busy you hear busy tone Hang up and try again later Intercept tone If the telephone system could not store the ID...

Page 65: ...ing call when the night bell rings To answer an attendant call when the night bell rings follow these steps 1 Lift your handset or press SPKR 2 Enter the universal night answer feature access code or 3 Press the universal night answer UNA key 4 You are now connected to and can answer the incoming call Your display shows the number of the active CAP the number of the incoming trunk and trunk text d...

Page 66: ...answer the call depends on how your system is set up Group call pickup If you are in the same pickup group as the ringing phone you can use group call pickup to retrieve the call Procedure To use group call pickup 1 Lift your handset or press SPKR 2 Press the PICK key or 3 Enter the group call pickup feature access code 4 Answer the call When you use group call pickup the phone number and the name...

Page 67: ...ress the GP2 key 3 Answer the call The same information is displayed for directed group call pickup as for other pickup features the CAP used the number of the calling party text indicating that the call is a pickup and the name of the calling party or type of trunk depending on whether it is an internal or outside call Directed call pickup If the phone is not in any of your pickup groups use the ...

Page 68: ...D850 Rev A02 August 2001 2 31 If the phone is in your key group To pick up a call ringing a member of your key group 1 Lift your handset or press SPKR 2 Press the flashing autodial key programmed for that key group member 3 Answer the call ...

Page 69: ...ty conference three party conference using bridged CAPs Multiparty conferences of up to six parties Creating a three party conference To create a standard three party conference follow these steps 1 When you are talking to someone and want to include a third person press TRFR to place your active call on hold 2 Your second CAP key lights Dial the second party 3 When the second party answers and is...

Page 70: ...tion hold and lets you talk with the caller on CAP 1 Notify the caller on CAP 1 that he or she is about to be conferenced and with whom 5 Press the CONF key a second time to make a three way conference When you press the CONF key again only one CAP is in use CAP2 which is where the conference resides You must remain in the conference unless at least one of the conferenced members is an internal pa...

Page 71: ...P1 and connect the two CAPs press TRFR You are then removed from the conversation Both the CAP key with the conference and the CONF key flash slowly If three CAPs are busy you cannot use CAP 4 to initiate a conference or to join or bridge two parties 8 To disconnect the last party from the conference press the DISC key ...

Page 72: ...e automatically placed on hold 6 To announce the conference to the new party wait until the called party answers and announce the conference before pressing CONF to connect all parties Or connect all parties immediately by pressing CONF as soon as the called party picks up 7 Repeat these steps to add additional conferees You can have a total of six people in a multiparty conference Busy tone while...

Page 73: ...sections Soft key menu Note that if you have a SelecSet 930 or 940 you can register coverage from your soft key menu See Covering Calls on page 4 12 Cover busy no answer You can use cover busy no answer to cover your calls to another station number internal or external or the voice messaging system when your phone is busy or you cannot answer your calls You can use the same coverage point for inte...

Page 74: ...fferent feature access codes are used to invoke cover busy no answer for internal and outside calls Contact your system administrator for a list of feature access codes Canceling cover busy no answer To cancel cover busy no answer follow these steps 1 Lift your handset or press SPKR 2 Dial the internal or external cover busy no answer cancellation code Receiving a covered call The information that...

Page 75: ...ing cover all calls See Cover busy no answer on page 2 36 Setting up cover all calls To activate cover all calls follow these steps 1 Press the COVR key or 2 Lift the handset or press SPKR and enter the cover all calls register feature access code 3 Listen for confirmation tone 4 All calls go directly to the station you specify for cover busy no answer No calls ring at your phone Displaying your c...

Page 76: ...e When you use this feature cover busy no answer and cover all calls are immediately suspended When forward all calls is canceled the previously programmed coverage cover busy no answer or cover all calls is reactivated automatically The coverage point specified through forward all calls can be an internal or external number You can use forward all calls even if cover busy no answer or cover all c...

Page 77: ...orward your calls 5 Listen for confirmation tone All calls go straight to the FAC point and your display confirms that you have successfully forwarded your calls to another coverage point Canceling forward all calls To cancel forward all calls follow these steps 1 Lift your handset or press SPKR 2 Enter the forward all calls cancel feature access code Different feature access codes are used to for...

Page 78: ... Procedure To place another party on hold 1 While on a call press the HOLD key 2 Press another CAP to answer or place a new call 3 You can toggle between the two parties by pressing HOLD for the active call and pressing the blinking CAP to connect to the held call The top line of your display indicates the hold loop or active CAP where the call is held the 5 digit station number of the holding par...

Page 79: ...ilities Every SelecSet is equipped with a message waiting lamp which lights immediately upon receiving a message This lamp can be turned on by any of the following Another caller callme The attendant A voice message system Soft key menu Note that if you have a SelecSet 930 or 940 you also can access messages from your soft key menu See Accessing and Returning Messages on page 4 4 ...

Page 80: ...r exit the display without affecting the message Leaving a callme using the CLME key While the called party s phone is ringing 1 Press the CLME autodial key 2 Listen for confirmation tone three short beeps 3 The message waiting lamp on the called party s phone lights Canceling a callme message To cancel a callme message you have registered for another user follow these steps 1 List your handset or...

Page 81: ...ll make calls from your phone in the normal manner Soft key menu Note that if you have a SelecSet 930 or 940 you also can set and cancel do not disturb from your soft key menu See Using Do Not Disturb on page 4 17 Activating do not disturb To activate do not disturb follow these steps 1 Press the DND do not disturb key or 2 Lift your handset or press SPKR and enter the do not disturb feature acces...

Page 82: ... invoke do not disturb for Yourself A group Do not disturb can be invoked by a station the attendant console the system administrator If you are in a group with do not disturb activated for the group you can remove yourself on an individual basis so that you can continue to receive calls ...

Page 83: ... incoming call to a station in do not disturb that is forwarded to you while it is ringing your station Display for incoming station call after answer This is an example of a SelecSet 930 display for an incoming station call to a station in do not disturb that is forwarded to you after you answer it Display for incoming trunk call after answer This is an example of a SelecSet 930 display for an in...

Page 84: ...eration In This Mode To Answer To Disconnect Headset mode Press SPKR when your phone rings Speak and listen through your headset Press SPKR Your handset remains in the cradle at all times Forced answer mode You re automatically connected to incoming calls which are preceded by a beep breakin tone When forced answer is active you can only answer calls via your headset Press SPKR Your handset remain...

Page 85: ...ck Your headset plugs into a dedicated headset port Placing a call To place a call using the HSET key 1 Press your HSET key to turn on headset mode if it is not already on 2 Press the SPKR key Your handset remains in the cradle 3 Dial the desired number Answering a call To answer a call 1 Press your HSET key to turn on headset mode if it is not already on 2 Press the SPKR key Your handset remains ...

Page 86: ...ile connected to another party press TRFR 2 The party is automatically placed on consultation hold 3 When CAP 2 lights dial the number to which you want to transfer the call 4 Remain on the line after dialing the number to introduce the caller or press TRFR and hang up Unanswered transfers If you transfer a party to a number and the call is unanswered or if the call is sent to coverage and the cov...

Page 87: ...TRANSFERRING CALLS SELECSET 900 USER GUIDE 2 50 HCXTD850 Rev A02 August 2001 ...

Page 88: ...cribes additional feature operations that you can perform using your SelecSet 900 telephone Additional functions The following operations are described for these phones Blocking calls Blocking and sending caller ID Disconnecting Key group functions and features Paging Parking calls Tracing calls ...

Page 89: ...rty In either case the caller is denied access to your phone number and is routed to a recorded message Your phone does not ring when the blocked user attempts to call you Activating call block for a specific number 1 Lift your handset or press SPKR 2 Listen for dial tone 3 Enter the call block registration feature access code or 4 Press the call block key if one is programmed 5 Dial the specific ...

Page 90: ...ller s number 6 Listen for confirmation tone three short beeps Although you can activate call block using either of these methods it is recommended that you press to block the last calling party This eliminates confusion regarding the number of digits that must be dialed to block a number for example area code plus office code plus number or office code plus number or just number depending on your...

Page 91: ...ty or privacy is set for all calls that you make Consult your system administrator for more information on how your system is set up ActivatingANI privacy block on a per call basis If your phone is set up for ANI publicity you can override this setting and block your caller ID from being sent and displayed on a per call basis To activate ANI block on a per call basis 1 Lift your handset or press S...

Page 92: ...ANI privacy you can override this setting and allow your caller ID to be sent and displayed To activate ANI publicity on a per call basis 1 Lift your handset or press SPKR 2 Dial the ANI publicity feature access code 3 Dial your desired number Your caller ID is sent for this call only For all subsequent calls your caller ID is made private ...

Page 93: ...dial tone by pressing the DISC fixed key without replacing your handset When to press the DISC key You can press DISC when You misdial while setting up a conference or transfer If one of the parties you want to add to a conference is busy If you want to disconnect the newest party in a conference Disconnect does not delete any additional parties ...

Page 94: ...ontrol other key group members calls Your administrator can tell you whether or not you are in a key group and give you additional information about key group features The following key group functions and features are described on the next few pages Basic key group functions The basic key group functions include Busy lamp field BLF Ring monitor RM Bridge BRG Pickup PCK Basic key group features Th...

Page 95: ...f a group member s phone is ringing offhook connected to a call or idle Table 3 1 Key group functions Function Description Busy lamp field If busy lamp field is activated for the group the lamps LEDs next to autodial keys indicate the on off hook and ringing status of other key group members extensions Ring monitor If ring monitor is activated for the group your phone rings when the other phone s ...

Page 96: ...l key while the lamp is lit or flashing you will interrupt or answer his or her call Autodial lamp status The following table shows the association between the LED indication for a programmed autodial key Another key group member s extension Action that results from pressing the key If the autodial lamp is the extension is press the autodial key to dark idle call that extension flashing ringing pi...

Page 97: ...hese steps 1 Lift your handset or press SPKR 2 Press the PROG soft key or dial the station speed calling register feature access code 3 Press the desired autodial key 4 Dial the station number of a fellow key group member 5 Dial a 1 to activate a key group function or a 0 to keep it deactivated 1 ON 0 OFF Your telephone system accepts the programming for key group functions in the following order ...

Page 98: ...tion of bridge 1 activation of PCK 4 Wait for confirmation tone three short beeps Now the LED associated with the key programmed for station number 1154 indicates its call status and you can pick up a call while it is ringing at station 1154 Group hold GH 1 8 If you are assigned to a key group you have access to the group hold feature Group hold enables any member of your key group to put a call o...

Page 99: ... call is holding that the call is being held on line 1 for example 4 Either you or another key group member should press SPKR or lift your handset 5 Press the GH group hold key 6 You or the other key group member is connected to the holding party If you do not have an autodial key programmed for group hold contact your system administrator who can assign it to your phone See Programming Feature Ke...

Page 100: ...your key group can use GICOM to call you GICOM calls do not cover forward or hunt and cannot be picked up using any type of call pickup Using group intercom To use group intercom follow these steps 1 Lift your handset 2 Press the GICOM key or 3 Enter the group intercom feature access code 4 Dial the extension number or press the autodial key that is programmed to call the key group member 5 The ke...

Page 101: ...members from breaking into your calls You can prevent other key group members from bridging onto your call breaking in using the privacy feature Procedure To invoke privacy 1 Lift your handset or press SPKR 2 Press the PRIV key or 3 You have privacy until you press the PRIV key again or hang up ...

Page 102: ...access answer lines Programming autodial keys for direct access You can program autodial keys for direct access to private lines and trunk group select access answer lines Contact your system administrator to find out if your key group has access to these special lines Private line calls A private line is a single trunk that is dedicated for the exclusive use of your key group If a SelecSet key ha...

Page 103: ...code to program the autodial key for a private line Placing a call using a private line To place a call using a private line 1 Press the PRV LN key The speakerphone is automatically enabled You do not have to lift your handset or press SPKR but you can do either if you want before pressing PRV LN 2 The private line LED lights green indicating that you are connected 3 Dial an outside phone number N...

Page 104: ...ted to the calling party Trunk group select calls The trunk group select access and answer features provide your key group with shared access to a dedicated group of select trunks that can be used to make and receive outside calls With trunk group select access your key group can use these lines to place outgoing calls With trunk group select answer your key group receives calls on these trunks Pr...

Page 105: ...want to be the TGS key 4 Dial the trunk group number see your system administrator Programming a TGS ANS key To program a TGS ANS key 1 Lift your handset or press SPKR 2 Dial the trunk group select answer register feature access code 3 Press the autodial key you want to be the TGS ANS key 4 Dial the trunk group number see your system administrator Do not use the station speed calling registration ...

Page 106: ...this feature the telephone system automatically prefixes it to your dialed number If you dial the outside access code you hear reorder tone Answering a trunk group select call To answer a trunk group select call follow these steps 1 Lift your handset or press SPKR 2 Press the TGS ANS key or enter the TGS ANS feature access code The LED indicating an incoming TGS call lights at every user s phone i...

Page 107: ... access code 1 Lift your handset or press SPKR 2 Enter the key group function control feature access code 3 Enter either a 1 to allow or 0 to disallow the respective key group functions Use the same order for the four key group functions that you use to assign functions for another member to an autodial key at your phone Example You want to restrict other users from registering any features for yo...

Page 108: ...n be restricted to single lines for private line emulation If you are a member of a key group and your telephone system supports 1A2 emulation you may want to set up your SelecSet for traditional keyset operations by programming autodial keys as F lines F line functions F line functions busy lamp field ring monitor bridging and pickup are programmed in the same way as SelecSet key group functions ...

Page 109: ... programmed to dial monitor and control calls to other key group members Use autodial keys that are programmed as shared F line keys to access monitor and control calls to extra lines that are assigned to the key group Use autodial keys to make internal calls to programmed group members Use F lines to answer internal or external calls Basic key group functions 1A2 key set emulation Busy lamp field...

Page 110: ... handset or press SPKR 2 Press the PROG soft key or dial the station speed calling register feature access code 3 Press the desired autodial key 4 Dial the F line number obtain from your system administrator If the F line lamp is then the F line is press the F line key to dark idle get dial tone to make calls flashing 120 ipm ringing pick up call to that line steadily lit offhook or talking break ...

Page 111: ...pickup for F line 2345 use this procedure You must obtain the number of the F line from your system administrator In this case assume that the station speed calling access code is 7 1 Dial 7 2 Press the autodial key you want to program for the F line 3 Dial 2 3 4 5 1 0 0 1 where 2 3 4 5 the F line number 1 activation of the busy lamp field 0 deactivation of ring monitor 0 deactivation of bridge 1 ...

Page 112: ...w these steps 1 Lift your handset OR press SPKR OR press the F line autodial key Your speakerphone is activated 2 LED lamps for an idle CAP and the F line light The F line lamp is green indicating that you are connected 3 Dial your call Remember to include the outside access code if you are dialing an outside number Answering a call on an F line To answer a call on an F line follow these steps 1 L...

Page 113: ...s between your held F line calls and those F line calls held by others Any member of your key group can retrieve your held call by pressing the F line key 3 If you place an F line call on hold your LED lamp blinks green while the F line LED lamps of other members of your key group blink red 4 If bridging is enabled you can retrieve another key group member s held call by pressing the blinking F li...

Page 114: ...uto meet me Zone paging with park Zone paging with auto meet me Use zone paging with auto meet me when you want someone in your facility to call you To use zone paging with auto meet me To use zone paging with auto meet me follow these steps 1 Lift your handset or press SPKR 2 Press the ZPG zone paging key or 3 Dial the zone paging feature access code 4 Dial the proper zone number see your system ...

Page 115: ... zone paging with park follow these steps 1 Lift your handset or press SPKR 2 Press the ZPG P zone paging with park key or dial the zone paging with park feature access code 3 Dial the proper zone number 4 Dial a parked call identifier PCI beeper identification number 5 Once the PCI is dialed you can do one of two things Hang up to complete the park or Press CONF to establish a three party confere...

Page 116: ...ing You can use radio paging to send a page to a beeper Note Your system may be set up for voice or tone radio paging both of which can be accessed using the radio paging key or access code Using radio paging To use radio paging follow these steps 1 Lift your handset or press SPKR 2 Press the RPG key or 3 Dial the radio paging feature access code 4 Dial a beeper identification code BID 5 Dial your...

Page 117: ...with priority radio paging To use priority radio paging 1 Lift your handset or press SPKR 2 Press the PRPG key or 3 Dial the priority radio page feature access code 4 Dial the desired beeper identification number Answering a priority radio page To answer a priority radio page 1 Lift your handset 2 Dial the call park pickup feature access code 3 Dial the priority radio page feature access code 4 Di...

Page 118: ...s code 4 Dial a parked call identifier PCI Hang up to complete the park Parking a call with paging To park a call with paging follow these steps 1 While on a call you want to park press TRFR or CONF 2 The TRFR lamp lights the call is held and an idle CAP is selected 3 Press the ZPG P key or dial the zone paging feature access code 4 Dial a zone number for zone paging plus a PCI parked call identif...

Page 119: ...ial the call park pickup access code 4 Enter the parked call identifier or BID used to park the call 5 You are automatically connected with the parked party PCIs are used to identify parked calls Contact your system administrator for a list of PCIs available in your system or to find out if you can use your own station number or the station number of the paged party to identify a parked call ...

Page 120: ...ious or harassing call 2 Go off hook and listen for dial tone 3 Enter the call trace feature access code 4 Listen for confirmation tone or an announcement confirming that the caller ID of the harassing party has been stored 5 Call your service center to report the date and time of the call Note If for some reason the call cannot be traced you hear either reorder tone a tone interrupted 120 times p...

Page 121: ...e company Transfer is one of the most commonly used and most beneficial features of this type because it prevents tying up two communication trunks Conditions for usage To transfer a call using switchhook flash to a trunk the following conditions must be met You must be talking on an incoming call from a central office phone The trunk over which this call is received must be set up to use the SHF ...

Page 122: ...gnal to the central office placing the caller you want to transfer on hold 2 You receive dial tone from the central office and can now transfer the call using standard Centrex transfer operations See your system administrator for the Centrex transfer procedure Note You cannot perform switchhook flash to a trunk if you are already connected in a multi party conference using more than one trunk In a...

Page 123: ...USING SWITCHHOOK FLASH TO A TRUNK SELECSET 900 USER GUIDE 3 36 HCXTD850 Rev A02 September 2001 ...

Page 124: ...v A02 September 2001 4 1 4 SOFT KEY OPERATIONS About this chapter This chapter describes soft key operations that are performed using the soft key menus on the SelecSet 930 and 940 digital multifunction telephones ...

Page 125: ...t you can perform with soft keys You can use your SelecSet 930 phone to perform various functions using the soft key menu These include Retrieving messages Searching the name number directory Redialing a number Setting a reminder Covering calls Using do not disturb Forwarding calls Programming autodial keys ...

Page 126: ...splay Press EXIT to return to the main menu from any display Figure 4 1 SelecSet 930 Soft Key Menu 1 1 1 0 0 0 M R MESSAGE REMINDER COVER REDIAL Next Next or Exit Next FORWARD SEARCH DO NOT DISTURB 4 4 4 S E 5 5 5 G M I N P R O G C O V E R D M M M o o o n n n J J J E S u u u A n n n R 2 2 2 H C 1 1 1 1 1 1 R 2 2 2 E 3 3 3 D I A L 4 4 4 5 5 5 O F R W D PROGRAM D N D Main Menu Display Second Display...

Page 127: ... Press soft keys to perform any of these functions 1 1 2 4 5 S M I T H J O N R E T U R N S C R O L L D E L E T E 1 1 2 4 5 V O I C E M A I L R E T U R N S C R O L L D E L E T E Y o u H a v e N o M e s s a g e s Press To RETURN call the station that left the message or call the voice mail system SCROLL view the date and time the message was left DELETE delete the message NEXT display other callme m...

Page 128: ... example for Deborah Sullivan begin entering keypad numbers corresponding to letters Two seconds after you enter a letter the cursor advances to the next position You can enter only one or up to three letters to search on 3 To display the letter S press the number 7 on your keypad three times Pressing this key three times indicates that you want to enter the third character on the number 7 keypad ...

Page 129: ... display updates to display the letters SUL 7 Press SEND or the right arrow key to begin the search Your display updates with the first name in the directory that corresponds to the letters SUL The LCD displays the name SULHAM HENRY and his station number 11233 8 Press NEXT to display the next matching name The LCD updates to display the name SULLIVAN DEBORAH and station number 11246 9 Perform one...

Page 130: ... search by NAME or NUMBER 2 Press NUMBER You see this display 3 To search for the name associated with a station enter a station number If you make a mistake while entering press CLEAR to return to the initial search display Your display updates with the name associated with the dialed station number If you take too long to dial a number you see this display S e l e c t S e a r c h T y p e N A M E...

Page 131: ...CSET 900 USER GUIDE 4 8 HCXTD850 Rev A02 September 2001 4 Press an option key to perform a desired function Press To NUMBER Start a new search using another station number CALL Call the displayed station number NAME Start a new search by name ...

Page 132: ...t key to automatically redial your most recently dialed phone number Using the REDIAL key To use the REDIAL soft key follow these steps 1 From the main menu display press REDIAL 2 Your most recently dialed number is automatically redialed and your display updates as follows 1 1 1 2 4 5 R i n g i n g N O R R I S J E F F R E Y ...

Page 133: ... call 1 From the main menu display press NEXT until you see REMIND 2 Press REMIND If you have not previously programmed a reminder you see this display 3 Enter a valid 4 digit time using the keypad Reminder times are based on a 12 hour clock with or entered for AM and PM respectively So for 3 25 pm you would enter 03 25 If you enter a valid time you see this display 4 If you enter an invalid remin...

Page 134: ...EMIND 2 Press REMIND If a reminder is set you see this display 3 Press EXIT to return to the main menu display or CANCEL to cancel the reminder You see this display 4 Press REMIND to return to the initial reminder display and you can set a new reminder time 1 1 6 2 R E M 3 2 5 p m C A N C E L 1 0 4 5 M o n J u n 2 1 1 2 3 4 5 R E M I N D C O V E R D N D 1 2 3 4 5 R e m 3 2 5 p m C A N C E L O K C ...

Page 135: ...ur soft key menu You can set up Different coverage points for internal and external calls One coverage point for both internal and external calls Displaying coverage settings from the soft key menu To display coverage settings from the main soft key menu 1 Press NEXT 2 Press COVER Displaying coverage settings using an autodial key To display coverage settings using autodial keys 1 Press the DSPL a...

Page 136: ...int for external calls from outside your facility You see this display 4 Dial a coverage point for your external calls If you make a mistake before finishing press CLEAR or press COVER to return to the initial coverage display and restart Your display confirms that coverage is registered 9 4 2 F r i M a r 2 3 1 1 0 6 R E M I N D C O V E R D N D N O N E N O N E E X T B O T H I N T E x t C o v e r C...

Page 137: ...u see this display if no coverage points are set 3 Press INT to program a coverage point for calls from within your facility You see this display 4 Dial a coverage point for your internal calls This can be an internal or external number If you make a mistake before finishing press CLEAR and re enter digits Your display confirms that a coverage point is registered 9 4 2 F r i M a r 2 3 1 1 0 6 R E ...

Page 138: ...s BOTH to program the same coverage point for internal and external calls You see this display 3 Dial a coverage point for both internal and external calls Press CLEAR to erase any dialed digits or press COVER to return to the previous coverage display Your display confirms your entry for both internal and external calls 9 4 2 F r i M a r 2 3 R E M I N D C O V E R D N D N O N E N O N E E X T B O T...

Page 139: ...ge points 4 In this example to cancel coverage for external calls press EXT You see this display Do one of the following 9 4 2 F r i M a r 2 3 R E M I N D C O V E R D N D 1 1 3 4 5 9 7 7 0 4 4 6 8 8 2 0 E X T B O T H I N T Press To access the display that lets you cancel programming for EXT External calls BOTH External and internal calls INT Internal calls E x t C o v e r 1 1 3 4 5 C A N C E L C O...

Page 140: ...hear reorder special busy tone but you can still make calls in the normal manner Or depending on how your system is set up callers may be forwarded to an answering point Activating do not disturb To activate do not disturb follow these steps 1 From the main menu display press NEXT until you see DND 2 To activate do not disturb press the DND soft key DND displays in the upper right corner of your d...

Page 141: ...tivate do not disturb follow these steps 1 While your phone is in do not disturb from the main menu display press NEXT to display DND 2 Press DND Do not disturb is deactivated and you see this display 1 0 4 5 M o n J u n 2 1 D N D R E M I N D C O V E R D N D 1 0 4 5 M o n J u n 2 1 1 1 0 6 R E M I N D C O V E R D N D ...

Page 142: ...sy no answer and cover all calls are immediately suspended Forward all calls and the soft key menu This section describes how to Program forwarding points for permanent storage Cancel forwarding points from permanent storage Activate call forwarding Cancel call forwarding Cover all calls autodial key If cover all calls is assigned to an autodial key and the key is lit it remains lit However all ca...

Page 143: ...arding point to a soft key If you make a mistake while dialing press CLEAR and re enter Your display confirms your entry To activate call fowarding to one of the five forwarding points see Activating call forwarding on page 4 22 1 0 4 5 M o n J u n 2 1 1 2 3 4 5 F O R W D P R O G F o r w a r d A l l C a l l s S T A V M S H O M E F o r w a r d A l l C a l l s C E L L O T H E R P R O G S e l e c t K...

Page 144: ...FORWD 2 Press FORWD The first three forwarding options are displayed 3 Press NEXT to display the second menu of forwarding options 4 Press PROG You see this display 5 Press the option key for which you want to cancel a stored number for example STA You see this display 6 Press CANCEL 7 Press PROG and then STA to verify that the number is no longer stored for that option key F o r w a r d A l l C a...

Page 145: ...ard your calls to that destination Cover all autodial key If cover all calls is assigned to an autodial key the key lights when forwarding is activated 1 0 4 5 M o n J u n 2 1 1 2 3 4 5 F O R W D P R O G F o r w a r d A l l C a l l s S T A V M S H O M E F o r w a r d A l l C a l l s C E L L O T H E R P R O G Press To STA forward calls to a station number VMS forward calls to the voice mail system ...

Page 146: ...ay the UNFWD option 5 Press UNFWD Forwarding is deactivated but the numbers stored for forwarding points remain 6 Press EXIT to return to the main menu display Deactivating call forwarding by autodial key If cover all calls is assigned to an autodial key you can press that key to deactivate call forwarding 1 0 4 5 M o n J u n 2 1 1 2 3 4 5 F O R W D P R O G F o r w a r d A l l C a l l s S T A S T ...

Page 147: ...n autodial key 3 Press an autodial key If it has not been programmed the lamp for the key lights and you see this display which shows the number of the autodial key you press 4 Dial a station number outside number or feature access code See Feature Access Code Summary on page 5 4 for feature access codes If you make a mistake while entering digits press CLEAR and re enter Your display updates to c...

Page 148: ...key 3 Press the autodial key that you want to cancel If it is programmed you see this display 4 Press CANCEL The number stored in the key is canceled and confirmed in this display About external numbers If you assign an outside number to an autodial key you must enter the appropriate trunk access code usually 9 1 0 4 5 M o n J u n 2 1 1 2 3 4 5 F O R W D P R O G P r e s s A u t o D i a l K e y 2 2...

Page 149: ...e PROG 2 Press PROG Your display prompts you to press an autodial key 3 Press an autodial key You see this display 4 Press CHANGE You see this display which prompts you to enter a new number for the autodial key 5 Follow the same procedure used to assign an autodial key for the first time 1 0 4 5 M o n J u n 2 1 1 2 3 4 5 F O R W D P R O G P r e s s A u t o D i a l K e y 2 2 9 7 7 0 4 4 6 8 8 2 0 ...

Page 150: ...menu These include Retrieving messages Searching the name number directory Redialing a number Setting a reminder Covering calls Using do not disturb Forwarding calls Programming autodial keys SelecSet 940 soft key menus This illustration shows examples of the SelecSet 940 main menu display and second display The second display is accessed by pressing the NEXT key from the main menu display Figure ...

Page 151: ...me messages VMS messages No messages 2 Press soft keys to perform these functions 0 1 A p r 5 1 0 0 5 a m 1 3 4 5 2 J e n n i f e r M o s s R E T U R N D E L E T E 0 1 A p r 5 1 0 0 5 a m 1 3 4 5 2 V o i c e M a i l R E T U R N D E L E T E Y o u H a v e N o M e s s a g e s Press To RETURN call the station that left the message or call the voice mail system DELETE delete the message NEXT display ot...

Page 152: ...ch by NAME or NUMBER You see this display 2 Press NAME You see this display To search for Deborah Sullivan enter keypad numbers corresponding to letters Two seconds after you enter a letter the cursor advances to the next position You can enter between one and three letters 3 To display the letter S press the number 7 on your keypad three times to indicate that you want to enter the third characte...

Page 153: ...rs SUL 7 Press SEND or the right arrow key to begin the search Your display updates with the first name in the directory that corresponds to the letters SUL in this example SULHAM HENRY station number 11233 8 Press NEXT to display the next matching name The LCD displays SULLIVAN DEBORAH and station number 11246 9 Perform one of the following functions S E A R C H B Y N A M E S S E N D S E A R C H ...

Page 154: ...you make a mistake press CLEAR to return to the initial search display and re enter the correct digits Your display updates with the name associated with the dialed station number If you take too long to dial you see this display 3 Press an option key to perform the desired function S E L E C T S E A R C H T Y P E N A M E N U M B E R S E A R C H B Y S T A C L E A R N A M E 1 1 2 4 6 S U L L I V A ...

Page 155: ...o automatically redial your most recently dialed phone number Using the REDIAL key To redial a number From the main menu display press REDIAL Your most recently dialed number is automatically redialed and your display updates as follows 1 R i n g i n g 1 1 2 4 4 N O R R I S J E F F R E Y M S G S E A R C H R E D I A L R E M I N D C O V E R D N D ...

Page 156: ... is idle Registering a reminder call To register a reminder call 1 From the main menu display press REMIND If you have not previously programmed a reminder you see this display 2 Enter a valid 4 digit time using the keypad Reminder times are based on a 12 hour clock with or entered for AM and PM respectively For example for 3 25 PM you would enter 03 25 if you make a mistake while dialing press CL...

Page 157: ... a reminder 1 To review and or cancel a reminder time from the main menu display press REMIND If a reminder is set you see this display 2 Press EXIT to return to the main menu display or CANCEL to cancel the reminder You see this display E r r o r I n v a l i d T i m e R E T R Y 1 9 4 0 R e m i n d e r T i m e 1 2 3 a m C A N C E L O K R e m i n d e r C a l l C a n c e l l e d ...

Page 158: ...rminate to your phone when it is busy or you don t answer using your soft key menu Displaying coverage settings by soft key To display coverage settings from the main menu display press COVER Displaying coverage settings using an autodial key To display coverage settings using autodial keys 1 Press the DSPL autodial key 2 Press the COVER autodial key ...

Page 159: ...re set you see this display 2 Press EXT to program a coverage point for external calls calls that come from outside your facility You see this display 3 Dial a coverage point for your external calls This can be an internal or external number If you make a mistake before finishing press CLEAR or press COVER to return to the initial coverage display and restart Your display updates to confirm that c...

Page 160: ...to program a coverage point for calls from within your facility You see this display 3 Dial a coverage point for your internal calls This can be an internal or external number If you make a mistake before finishing press CLEAR and re enter valid digits 4 Your display confirms that a coverage point is registered E X T N o n e I N T N o n e E X T B O T H I N T I n t C o v e r C L E A R C O V E R E X...

Page 161: ... display press COVER You see this display if coverage is not set 2 Press BOTH You see this display which prompts you to enter one coverage point for internal and external calls 3 Dial a coverage point for internal and external calls Your display updates to confirm your entry for both internal and external calls E X T N o n e I N T N o n e E X T B O T H I N T B o t h C o v e r C L E A R C O V E R E...

Page 162: ...erage points 3 In this example to cancel coverage for external calls press EXT You see this display 4 Do one of the following E x t 1 2 3 4 7 I n t 9 7 7 0 4 4 6 8 8 2 0 E X T B O T H I N T Press To access the display that lets you cancel programming for EXT external calls BOTH external and internal calls INT internal calls E x t C o v e r 2 3 0 0 C A N C E L C O V E R Press To CANCEL cancel all c...

Page 163: ...e When do not disturb is active on your phone callers trying to reach you hear reorder special busy tone However you can still make calls from your phone in the normal manner You can activate and deactivate do not disturb using your soft key menu Activating do not disturb To activate do not disturb from the main menu display press DND DON T DISTURB displays in the upper right corner 1 0 4 5 a m M ...

Page 164: ... steps 1 While your phone is in the do not disturb state press DND 2 Your display confirms that DND is deactivated 1 0 4 5 a m M o n J u n 1 4 1 2 3 4 5 D O N T D I S T U R B M S G S E A R C H R E D I A L R E M I N D C O V E R D N D 1 0 4 5 a m M o n J u n 1 4 1 2 3 4 5 M S G S E A R C H R E D I A L R E M I N D C O V E R D N D ...

Page 165: ... forwarding cover busy no answer and cover all calls are immediately suspended About this section This section describes how to Program forwarding points for permanent storage Cancel forwarding points from permanent storage Activate call forwarding Cancel call forwarding Cover all calls autodial key If cover all calls is assigned to an autodial key and the autodial key is lit it remains lit but al...

Page 166: ...ke while dialing press CLEAR and re enter Your display confirms a valid entry 6 Press PROG to return to the original call forwarding programming display To activate call forwarding to one of your forwarding points see Activating call forwarding on page 4 22 F o r w a r d A l l C a l l s S T A V M S H O M E C E L L O T H E R P R O G S e l e c t K e y T o P r o g r a m S T A V M S H O M E C E L L O ...

Page 167: ... for any of the five forwarding options follow these steps 1 From the main menu display press NEXT until you see FORWD You see this display 2 Press PROG You see this display 3 Press the option key that you want to cancel for example STA You see this display 1 0 4 5 M o n J u n 1 4 1 2 3 4 5 F O R W D P R O G F o r w a r d A l l C a l l s S T A V M S H O M E C E L L O T H E R P R O G S e l e c t K ...

Page 168: ...CXTD850 Rev A02 September 2001 4 45 4 Press CANCEL Your display confirms that forwarding is cancelled 5 Press PROG and then STA to verify that the number is no longer stored for that option key C a n c e l l e d P R O G ...

Page 169: ...e soft key to forward your calls to that destination Cover all calls autodial key If cover all calls is assigned to an autodial key the key lights when forwarding is activated 1 0 4 5 a m M o n J u n 1 4 1 2 3 4 5 F O R W D P R O G F o r w a r d A l l C a l l s S T A S T A V M S H O M E C E L L O T H E R P R O G Press this key to forward calls to STA a station VMS voice mail HOME your home phone C...

Page 170: ... Press UNFWD Forwarding is deactivated but the numbers stored for forwarding points remain 5 Press EXIT to return to the main menu display Cover all calls autodial key If cover all calls is assigned to an autodial key you can press that key to deactivate call forwarding 1 0 4 5 a m M o n J u n 1 4 1 2 3 4 5 F O R W A R D S T A F O R W D P R O G F o r w a r d A l l C a l l s S T A S T A V M S H O M...

Page 171: ...signing a number to an autodial key 1 From the main menu display press NEXT until you see PROG 2 Press PROG Your display prompts you to press an autodial key 3 Press an autodial key If it has not been programmed the lamp for the key lights and you see the following display The number of the autodial key you press displays 1 0 4 5 a m M o n J u n 1 4 1 2 3 4 5 F O R W D P R O G P r e s s A u t o D ...

Page 172: ...an outside number to an autodial key you must enter the appropriate trunk access code usually 9 Canceling autodial key programming To cancel programming for an autodial key 1 From the main menu display press NEXT until you see PROG 2 Press PROG You see this display which prompts you to press an autodial key 3 Press an autodial key that you want to cancel If it is programmed you see this display 2 ...

Page 173: ...press NEXT until you see PROG 2 Press PROG You see this display which prompts you to press an autodial key 3 Press an autodial key that you want to change You see this display 4 Press CHANGE Your display prompts you to enter a new number for the autodial key 5 Follow the same procedure used to assign an autodial key for the first time A u t o D i a l 2 2 C a n c e l l e d P R O G 1 0 4 5 M o n J u...

Page 174: ...ones you may hear Table 5 1 Tone descriptions Tone Definition Dial tone a continuous tone that indicates that you can begin dialing Ringback tone a ring consisting of one second on and three seconds off indicating that the telephone of the called party is ringing Busy tone a tone interrupted 60 times per minute indicating that the party you ve called is busy beeep beeep beeep Call waiting tone a m...

Page 175: ...t all circuits are busy or that a system resource is unavailable to you just now Recall dial tone a combination of confirmation tone and dial tone When you flash your switchhook to transfer a call or set up a conference recall dial tone indicates that you have been successful and can continue your operation Special ringback tone similar to normal ringback tone except the sound level drops at the e...

Page 176: ...onsists of assigning a phone one of four ringing frequencies that use different pitches to help you distinguish the ringing of your own phone as opposed to that of other station users in your immediate area See your system administrator to have a distinctive frequency assigned to your phone Residential distinctive ringing Residential distinctive ringing is used in residential applications when a s...

Page 177: ...t your system administrator for a list of features and feature access codes that you can use Table 5 2 Feature access code list Feature Access Code Account code fixed Account code variable ANI privacy caller ID blocked ANI publicity caller ID sent Authorization code register Authorization code cancel Automatic callback register Automatic callback cancel Automatic call return register Breakin regis...

Page 178: ...ect inward system access DISA Do not disturb register Do not disturb cancel Forced account codes Forward all calls register Forward all calls cancel Group ICOM Hold register Hold cancel Intercom call ICOM Key group function control allow or deny key group functions Last number redial LNR Outgoing trunk queuing cancel Paging pickup Paging tone Paging priority tone Paging voice Paging priority radio...

Page 179: ...ion register Speed calling system access Switchhook flash to trunk register System speed calling dial Trunk answer from any station TAFAS Trunk group select access register Trunk group select answer register Trunk group select pickup register Universal night answer Variable account code Zone paging register Zone paging answer Zone paging park Table 5 2 Feature access code list continued ...

Page 180: ...Summary System speed calling list Use this table to fill in system speed calling access codes assigned for frequently called numbers at your company Contact your system administrator for a list of codes assigned in your system Table 5 3 Speed calling list Speed Calling Number Description ...

Page 181: ... A02 September 2001 Account Code Summary Account code list Use this table to fill in account codes that you may need to use Contact your system administrator to find out what account codes are used in your system Table 5 4 Account code list Account Code Used for ...

Page 182: ...ember 2001 5 9 Authorization Code Summary Authorization code list Use this table to record authorization codes Contact your system administrator for a list of codes assigned in your system Table 5 5 Authorization code list Authorization Code Used for ...

Page 183: ...AUTHORIZATION CODE SUMMARY SELECSET 900 USER GUIDE 5 10 HCXTD850 Rev A02 September 2001 ...

Page 184: ... dial number at 2 5 Automatic call return 2 27 Automatic callback 2 15 activating 2 15 B Blocking a call 3 2 the last calling party 3 3 Blocking and sending caller ID 3 4 Breakin 2 16 Bridged CAPs using to set up a conference 2 33 Bridging 3 20 BRKN 2 16 Busy lamp field 3 20 Buzz display BUZDSP 2 18 BUZZ key 2 17 Buzzer BUZZ 2 17 C Call block 3 2 activating for a specific number 3 2 activating for...

Page 185: ...d all calls canceling 2 40 Forwarding calls using a soft key 4 19 Four to six party conference setting up 2 35 G GH 1 8 3 11 GICOM key 3 13 Group call pickup 2 29 Group hold 3 11 Group intercom 3 13 H Headset operation 2 47 HOLD key 2 41 Holding a call 2 41 I ICOM 2 19 Intercom priority 2 19 Internal calls placing 2 3 K Key group 1A2 emulations 3 21 Key group functions activating for autodial keys...

Page 186: ...he last caller 2 27 Ring monitor 3 20 S Search by name 4 5 by number 4 7 Searching the name directory 4 5 Setting a reminder using a soft key 4 10 Soft keys 4 1 SelecSet 930 4 2 Speed calling 2 4 cancelling a number at an autodial key 2 6 station 2 5 storing a number at a key 2 5 system 2 4 using speed calling codes 2 6 Switchhook flash SHF to a trunk 3 34 T TAFAS 2 26 Three party conference 2 32 ...

Page 187: ...INDEX SELECSET 900 USER GUIDE IX 4 HCXTD850 Rev A02 September 2001 ...

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