Hitachi HF-BX1000 Instruction Manual Download Page 129

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6. TROUBLESHOOTING

6-2

6.1.2 Problems that occur after the OS startup

The following is a list of problems that occur after the desktop is displayed (after the OS
startup).

(1) The Digital LEDs for Status indication show alphanumeric characters. (See page 6-6.)
(2) The processing speed of the equipment is slow.

(See page 6-8.)

(3) The equipment does not respond.

(See page 6-8.)

(4) The equipment automatically goes into the standby mode, or restarts.

(See page 6-9.)

(5) The screen blacks out.

(See page 6-10.)

(6) A blue screen is/was displayed.

(See page 6-10.)

(7) The equipment cannot connect to the network.

(See page 6-11.)

(8) The network connection is unstable, or the connection speed is slow.

(See page 6-11.)

(9) Keyboard input is not accepted.

(See page 6-12.)

(10) Mouse input is not accepted.

(See page 6-13.)

(11) A USB device (other than a keyboard and a mouse) cannot be recognized or does not

work.

(See page 6-13.)

(12) No sound is generated, or the sound is extremely faint.

(See page 6-14.)

(13) A serial port or a parallel port does not work properly.

(See page 6-14.)

(14) The equipment cannot be shut down.

(See page 6-15.)

Summary of Contents for HF-BX1000

Page 1: ...BX 62 0001 01 ...

Page 2: ...BX 62 0001 01 ...

Page 3: ...hts Reserved Copyright 2014 2015 Hitachi Industry Control Solutions Ltd The contents of this publication may be revised without prior notice No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher Printed in Japan TP IC FL MW2007 ...

Page 4: ...kely result in serious personal injury or death WARNING This symbol is used to indicate potential hazards that may result in serious personal injury or death CAUTION This symbol is used to indicate potential hazards that may result in minor or moderate personal injury NOTICE This symbol is used to indicate hazards that may result in equipment or property damage but not personal injury The heading ...

Page 5: ... an electric shock This equipment has built in HDDs Do not give blow shock vibration to the equipment because that may cause the equipment failure Should you drop the equipment or damage its chassis disconnect the power cord from the outlet and contact your maintenance personnel Using the faulty equipment without repair may cause of a fire or an electric shock Do not give a shock to the equipment ...

Page 6: ...cking or carrying the equipment Before you clean or replace the dust filter or the case fan of this equipment make sure you shut down the OS disconnect the plug of the power cord from the outlet and wait for at least one minute If you do not that may cause the injury of hands and fingers Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instru...

Page 7: ...valuated with the hardware specified in this manual Accordingly use only the specified hardware when installing or replacing components If any other hardware is used for such installation or replacement correct operation of the equipment will not be guaranteed Do not use the equipment in the environment with full of dust or corrosive gas because that may cause the equipment to fail Do not give a s...

Page 8: ... power supply unit hazardous voltage Do not remove the power supply If you do serious personal injury or death may result due to an electric shock Do not remove the cover of the power supply unit If you do serious personal injury or death may result due to electric shock See page 2 1 If any of the air intake and exhaust holes of the equipment is blocked the temperature inside the equipment may ris...

Page 9: ...you install or remove an extension board without shutting down the power an electric shock or a fire may result See page 5 8 Before you install or remove main memory make sure you shut down the OS unplug the power cord from the outlet and wait for at least one minute If you install or remove main memory without shutting down the power an electric shock or a fire may result See page 5 13 ...

Page 10: ...fan If you remove a fan yourself your hand or objects may be caught by the rotating part of the operating fan and personal injury may result See page 2 1 Before you clean or replace the dust filter or the case fan of this equipment make sure you shut down the OS disconnect the plug of the power cord from the outlet and wait for at least one minute Otherwise the injury of hands and fingers may resu...

Page 11: ...ation mismatch occurs and the equipment may not start or the data stored on the HDD may be lost See page 5 18 Before you start the work make sure you shut down the OS unplug the power cord from the outlet and wait for at least one minute Otherwise an electric shock or failure of the equipment may result When you install or remove a CFast make sure you do not cut your fingers on the protrusions See...

Page 12: ...rush current restraint method with this equipment inrush currents may increase than usual if the power is turned on before the power supply unit has sufficiently cooled off naturally after the power has been turned off Before you turn on the power again wait at least one minute after you have turned off the power Otherwise the inrush currents may affect the breaker connected to the equipment and a...

Page 13: ... malfunction of the equipment may result Do not connect or disconnect an interface cable while the power for this equipment or for the remote device is on If you do failure of the equipment may result due to a short circuit between the power supply and the ground When an interface cable comes off while the power for the equipment is on shut down the OS and disconnect the power cord from the outlet...

Page 14: ...er dry it completely before re attaching it to the equipment If you use the equipment while its dust filter is not completely dry the equipment may fail When you use a detergent to clean a dust filter make sure you use a neutral detergent If you use other types of detergent the dust filter may lose its function See page 5 2 Make sure you disconnect all external cables connected to the equipment be...

Page 15: ... failure Do not give a shock to an installing HDD and the already mounted hard disks during installing If you give a shock to an HDD failure of the drive may result See page 5 16 Even temporarily place the CFast on antistatic cushioning to absorb any impact If you place it directly on a hard surface for example on a desk it may malfunction destroy the data or shorten the life of the CFast due to t...

Page 16: ...function As a result all the data in the replaced HDD is deleted If you are using more than one HDD be careful in handing and storing them so that you do not mistake one from another This equipment manages a serial number unique to each HDD as RAID1 configuration information Therefore if you copy an HDD using any function other than the RAID1 reconfiguration function the HDD is recognized as an in...

Page 17: ... subject an HDD you are mounting and the already mounted HDDs to shock while replacing an HDD Otherwise failure of the equipment may result Until the rebuild is complete avoid shutting off the power for this equipment or attaching and detaching HDDs Otherwise the data on the HDDs may be lost or a failure may result See page 8 6 Wear cotton gloves when replacing an HDD in order to prevent failure c...

Page 18: ...the HDDs may be lost because of configuration information mismatches or other reasons Do not replace the two HDDs at the same time If you do the data gets corrupted See page 8 12 Do not use a replaceable component for longer than the recommended replacement cycle If you do a deteriorating or worn out component may cause the equipment to fail See page A 1 ...

Page 19: ...S 16 SAFETY INSTRUCTIONS Continued 3 WARNING LABELS The warning label is attached to the following position on the equipment 1 HF BX1000 2 HF BX1200 ...

Page 20: ...bel is attached to the following position on the equipment 1 HF BX1000 2 HF BX1200 5 DISPOSING THE EQUIPMENT This Equipment contains materials potentially harmful to environment if improperly abandoned When you dispose of this Equipment observe local laws and regulations whatever applicable ...

Page 21: ...ol mark is specified in Article 20 Information for end users and Annex II of the EU directive 2006 66 EC This equipment is equipped with a lithium battery In the European Union a separate collection system for used battery and accumulator has been in place Process batteries and accumulators appropriately at a local collection recycle center ＥＵ ...

Page 22: ...ed to the equipment and also the life span of the equipment itself 1 TRANSPORTING THE EQUIPMENT Required actions When you transport or carry the equipment pack it in a dedicated container the container or packing materials used when the equipment was delivered When you transport or carry the equipment in a chassis protect the equipment so that any vibration and shock the equipment is subjected to ...

Page 23: ...ower cord that comes with the equipment is rated at the input voltage of 125 VAC When using this equipment at over 125 VAC prepare the power cord fitting input voltage and inspect the safeness of this equipment enough Use a power cord with a 2 prong plug and a grounding pole See 1 2 3 Hardware connection When you connect the plug of the power cord to an outlet make sure you use an outlet with a ne...

Page 24: ...ment When you install a device in extension slot make sure the current consumption does not exceed the maximum current rating See 4 1 7 Maximum current specifications In order to use this equipment without failure for a long period of time you must use it with proper care and in the proper environment Do not use the equipment in the locations described below If you do the life span of the equipmen...

Page 25: ...ound the equipment needs to be taken into consideration The system clock and the like inside the equipment always operate by using a backup battery even when the power is off Therefore if you store the equipment at a temperature outside the operating temperature range you may need to reconfigure system BIOS settings including the clock settings when you start using the equipment again When you rec...

Page 26: ...cket frame at the timing when the power is about to be turned off after OS shutdown If you do the equipment may restart without being turned off or WOL may not be possible at all See 3 6 2 Turning on the power using the LAN Specifications Depending on the status of the network Magic Packet frames can be lost In order to avoid this set up the system so that Magic Packet frames can be propagated wit...

Page 27: ...pplication softwares the screen may flicker and video playback may not be smooth If the Turn off the display setting is used it is possible that stripe noise may appears at the top of the screen when the screen is turned on again You can remove the noise by causing the screen to be redrawn for example by moving a window Note that the operation of an application software will not be affected by the...

Page 28: ...nce of the HDDs at normal temperatures and their degraded performance at high or low temperatures do not cause any problems to the user application Required actions Do not subject HDDs to vibration or shock Take preventive action against static electricity due to human contact and due to other activities in the work place Hold the bracket or sides of an HDD Do not touch the printed circuit board W...

Page 29: ...cause you lose only a part of data due to a media error it is also possible to continue to use the equipment as is But even if the equipment works normally a failure may occur later on If you decide to continue to use the equipment as is take extra cautions Note that this equipment allows you to select depending on the system operation whether a media error is handled as a failure By default a med...

Page 30: ...on softwares before using the device After you clean a USB keyboard check the connection between the equipment and the connector of the keyboard A loose connection may cause the keyboard to be recognized incorrectly or prevent the system from starting normally Specifications It is not guaranteed that all USB devices can be operated Some USB devices do not conform to the USB specifications If you t...

Page 31: ... in an environment subject to those kinds of smears take appropriate measures to protect the equipment 9 BIOS SETTINGS Specifications The purpose of the clock displayed on the BIOS setup menu screen is not to show the correct time and date but to configure the time and date The date displayed on the screen does not change when the actual date changes If the actual date changes during setup you mus...

Page 32: ...red payment for the maintenance fee defined by the maintenance support level The failure analysis support service for this equipment is supported only memory dump analysis with fee 11 Windows SETTINGS 1 APPLYING A HOTFIX AND OTHER UPDATES Specification If you need to apply a hotfix Windows Update or the latest service pack do it on your own responsibility You must thoroughly check the system opera...

Page 33: ...riggered at all or may not be triggered even after a device driver is updated or a hardware configuration is changed If the Windows Experience Index is not triggered Windows may not operate in the optimum manner and the performance can be compromised Because of this you may need to trigger the Windows Experience Index manually Follow the procedure below to trigger the Windows Experience Index manu...

Page 34: ...peration in addition to the failure of the equipment If such a situation occurs the files cannot be recovered In order to prevent data loss make it a routine to save your files and establish a systematic schedule for backing up files Note for storage capacity calculations Memory capacities and requirements file sizes and storage requirements etc must be calculated according to the formula 2n The f...

Page 35: ...usehold use Trademarks Microsoft Windows 7 is registered trademarks of U S Microsoft Corporation in the United States and other countries Intel Intel Celeron and Intel Core i5 are trademarks of Intel Corporation in the United States and other countries Wake on LAN is a trademark or a registered trademark of U S IBM Corporation in the United States and other countries Magic Packet is a trademark or...

Page 36: ...tting Up the LAN Interface 3 7 3 8 Setting Up the Screen 3 17 CHAPTER 4 SPECIFICATIONS 4 1 4 1 Equipment Specifications 4 1 4 2 BIOS Setup 4 7 4 3 Hardware System Clock 4 12 4 4 Interface Specifications 4 13 4 4 1 Connector specifications 4 13 4 4 2 GPIO specifications 4 17 4 4 3 External interface cable length specifications 4 20 CHAPTER 5 CHECKUP AND MAINTENANCE 5 1 5 1 Daily Checkup 5 1 5 2 Per...

Page 37: ...8 7 3 3 Countermeasures when the capacity of the memory dump file is insufficient 7 9 7 3 4 Countermeasures when changing the memory dump collection setting 7 10 7 3 5 Configuring the settings related to a memory dump 7 11 7 4 Startup Suppression on Serious Failure Detection 7 13 7 5 Maintenance Operation Commands 7 13 7 5 1 Log information collection command logsave 7 14 7 5 2 Memory dump file co...

Page 38: ...me of Each Part Front View 2 4 Figure 2 5 Physical Configuration Inside Equipment HF BX1000 A model 2 5 Figure 2 6 Physical Configuration Inside Equipment HF BX1200 A model 2 6 Figure 2 7 Physical Configuration Inside Equipment HF BX1000 D model 2 7 Figure 2 8 Physical Configuration Inside Equipment HF BX1200 D model 2 8 Figure 2 9 Physical Configuration Inside Equipment Common to All Models 2 9 F...

Page 39: ...use Action 6 26 Table 6 6 Stop Error Code and Cause Action 6 27 Table 7 1 Error That Trigger a Memory Dump 7 5 Table 7 2 Maintenance Operation Commands 7 13 Table 7 3 Information Saved by logsave 7 14 Table 7 4 Error Messages of the logsave Command 7 15 Table 7 5 Messages of the mdump Command 7 17 Table 7 6 Error Messages of the mdump Command 7 17 Table 7 7 Error Messages of the createdmp Command ...

Page 40: ...tated in the manual in particular descriptive contents are HF BX1000 common to HF BX1200 After you unpack go through the delivered items list to confirm all the items have been delivered and no items are missing or damaged If there are missing or damaged items contact our sales representative For information about software refer to the following manuals HF BX1000 1200 SETUP GUIDE manual number BX ...

Page 41: ... kV fast transient burst wave Electrostatic noise contact discharge 4 kV Air 8 kV 4 Insulation resistance 500 VDC 5 MΩ Dielectric strength 1 5 kVAC one minute Transient power fault 10 ms or less Altitude 1000 m or less 1 Environmental conditions that must be satisfied are the same for HF BX1000 and HF BX1200 2 This equipment cannot be used in the environment where conductive dust or the like is fl...

Page 42: ...east one minute If you do not the HDDs and other devices may fail When you transport or carry the equipment pack it in the dedicated container container and packing materials used when the equipment was delivered If you use other container or packing materials that may damage the equipment Do not use damaged or broken dedicated container when you transport or carry the equipment If you do that may...

Page 43: ...ent is air cooled by fans See 2 1 Display and User Input Sections and make sure the air flow is not blocked Figure 1 1 Operation and Service Clearance Top View Figure 1 2 Installation Clearance Top View Vertical Installation 100 mm 120 mm 50 mm 50 mm Front side Rear side Horizontal Installation 100 mm 50 mm 120 mm 50 mm Front side Rear side Mounting Metal Fitting for Vertical Installation Prepared...

Page 44: ...on In horizontal installation use the equipment under the following conditions Figure 1 3 HF BX1000 installation Requirements Horizontal installation Figure 1 4 HF BX1200 installation Requirements Horizontal installation Non slip mat Non slip mat ...

Page 45: ...ket In embedded use fix the equipment by fixing bracket attached Figure 1 5 HF BX1000 installation Requirements fixing bracket Figure 1 6 HF BX1200 installation Requirements fixing bracket 228mm 170mm 284mm 302mm 170mm 228mm 284mm 302mm ...

Page 46: ...must be secured to a mounting chassis or rack with casters using set screws at both the upper and lower positions Figure 1 7 HF BX1000 installation Requirements Vertical installation Figure 1 8 HF BX1200 installation Requirements Vertical installation Mounting Metal Fitting for Vertical Installation Use a steel plate The thickness must be 3mm or more 88mm or more Screws Prepared by users Mounting ...

Page 47: ...e figure below Connect the display keyboard and mouse to this equipment and then insert the plug of the power cord into an outlet The following figure shows the HF BX1200 HF BX1200 and HF BX1000 are common except extension slot Therefore connect in the same way as HF BX1200 Figure 1 9 Hardware Connection 1 For information about the naming of the user input module and how to operate and adjust the ...

Page 48: ...nded use 3 pole to 2 pole conversion adapter and connect the green ground line from the adapter to the ground of the outlet A user must verify the proper functionality of the 3 pole to 2 pole conversion adapter before using it NOTE The power cord that comes with the equipment is rated at the input voltage of 125 VAC When using this equipment at over 125 VAC prepare the power cord fitting input vol...

Page 49: ...of the equipment a See PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT and take necessary actions considering the characteristics of the equipment b The instructions described in this manual are the basics of the procedures you need to follow when you use the equipment Make sure you follow these instructions c For information about how to use the equipment how to clean the equipment and so on see th...

Page 50: ...t swap HDDs because that may cause failure of the equipment and HDDs Before you replace an HDD make sure you shut down the OS disconnect the plug of the power cord from the outlet and wait for at least one minute When using a USB port check the orientation of the USB connector and then insert the connector slowly Otherwise the USB port may be damaged Do not remove or insert a USB device during onl...

Page 51: ...2 PHYSICAL CONFIGURATION 2 2 2 1 Display and User Input Sections 1 Front view Figure 2 1 HF BX1000 Front View Figure 2 2 HF BX1200 Front View HF BX1200 143mm HF BX1000 88mm 262mm 262mm 262mm 262mm ...

Page 52: ...iting HDDs 2 Press the reset switch by inserting an eject pin If an eject pin is not available use a pin that fits the hole of the reset switch instead 3 PS 2 port is not supported Make sure you inspect enough when you use this port RM SW GPIO port PS 2port 3 Upper Mouse Lower Keyboard Displayport LAN port Left LAN A Right LAN B USB port 4 ports Audio port Upper LINE IN Center LINE OUT Lower MIC A...

Page 53: ...et switch instead 3 Extension slots are installed HF BX1200 only User can install PCI Express x16 board or PCI board in the expansion slots 4 If a video board is installed in the extension slot you cannot use those ports 5 PS 2 port is not supported Make sure you inspect enough when you use this port RM SW GPIO port PS 2port 5 Upper Mouse Lower Keyboard DisplayPort 4 LAN port Left LAN A Right LAN ...

Page 54: ...AL CONFIGURATION 2 5 3 Physical configuration inside the equipment A model Figure 2 5 Physical Configuration Inside Equipment HF BX1000 A model CPU fan Power supply Motherboard Case fan Drive bay 1 Drive bay 2 ...

Page 55: ...2 PHYSICAL CONFIGURATION 2 6 Figure 2 6 Physical Configuration Inside Equipment HF BX1200 A model Riser board Extension board clamp Case fan CPU fan Drive bay 1 Drive bay 2 Power supply Motherboard ...

Page 56: ...2 PHYSICAL CONFIGURATION 2 7 D model Figure 2 7 Physical Configuration Inside Equipment HF BX1000 D model RAID board Case fan Motherboard Power supply CPU fan Drive bay 1 Drive bay 2 ...

Page 57: ...GURATION 2 8 図２２装置内実装構成 BX1200 Aモデル Figure 2 8 Physical Configuration Inside Equipment HF BX1200 D model RAID board Riser board Extension board clamp Case fan CPU fan Drive bay 1 Drive bay 2 Power supply Motherboard ...

Page 58: ...YSICAL CONFIGURATION 2 9 Common to all models Bottom face of the equipment Figure 2 9 Physical Configuration Inside Equipment Common to All Models Warning label Inside view Portion where a CFast is mounted ...

Page 59: ...C Microphone input Serial port 9 pins RS 232C A You can use this connector to connect a device such as a modem that uses a serial interface See 4 4 1 Connector specifications Analog RGB port Connects the cable from the analog RGB interface of a display See 4 4 1 Connector specifications HDMI port Connects the cable from the HDMI interface of a display See 4 4 1 Connector specifications Displayport...

Page 60: ...ot physically connected to the network The switching hub is not powered up The connection over the twisted pair Ethernet cable is not stable The driver settings have some errors Blinking in yellow Network data is being transmitted or received The blink interval changes depending on the traffic on the network Communication speed lamp Lamp Status Lit in green The link is established at 1000 Mbps Lit...

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Page 62: ...at may cause a fire or failure of the equipment Make sure sufficient clearance is provided around the equipment when you install See 1 2 2 Installation NOTE When you turn on the power see the following PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 2 INTERFACE CABLES PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 4 POWER SUPPLY PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 5 INSTALLATION ENVIRONMENT...

Page 63: ...the equipment 1 Confirm that the plug of the power cord is connected to the outlet 2 Turn on the power to the display 3 Press the power switch See 2 1 Display and User Input Sections 4 When the power is turned on the status lamp will light green After the above steps are complete the equipment automatically goes through the startup process until the logon screen appears For information about how t...

Page 64: ...ick Shut down After the OS is shut down the power is automatically turned off and only the auxiliary power supply is on standby mode If the normal shutdown process cannot be executed for example a shutdown request cannot be accepted due to system deadlock press the power switch for at least four seconds The power is turned off and the equipment goes into the standby mode If you turn off the power ...

Page 65: ...wer at the source of AC the power the system may not be able to recover automatically In the following cases turn off the power at the source of the AC power When the equipment shows an error condition and you have to shut down the power immediately for example when a burning smell is detected When you cannot shut down the equipment due to some error When the power is turned off repeatedly or only...

Page 66: ... in 3 6 1 Enabling the WOL Wake on LAN function to enable the WOL function and then follow the steps below NOTE WOL function can be used by only LAN B port WOL function in LAN A port is a non support For information about the precautions for the network see PRECAUTIONS 2 NETWORK 3 6 1 Enabling the WOL Wake on LAN function By following the procedure below you can set up whether to start WOL when a ...

Page 67: ... Ltd and can be starting a PC on a network from a remote device NOTE If you turn off the power by pressing the power switch for at least four seconds you cannot use WOL the next time When you turn off the power by pressing the power switch for at least four seconds turn on the equipment by pressing the power switch and go through the shutdown process to turn off the power About the Magic Packet fr...

Page 68: ...tion Especially when you use the WOL function If the speed is fixed to 1000Mbps auto negotiation the WOL function cannot be used If there is a compatibility issue with the connected hub the auto negotiation function may not work properly and that may affect the communication with other terminals If the auto negotiation function does not work properly configure the LAN interface as follows Specific...

Page 69: ...eed 1 Log on to the computer using an administrator s account 2 Click Start Control Panel System and Security 3 Click the System icon Then click Device Manager 4 The Device Manager window appears Click the View menu and select Devices by connection ...

Page 70: ...3 OPERATION 3 9 5 Click ACPI x86 based PC Then click Microsoft ACPI Compliant System 6 Click PCI bus ...

Page 71: ...below Intel R 82579LM Gigabit Network Connection When you configure the built in LAN LAN B Click Intel R 6 Series C200 Series Chipset Family PCI Express Root Port 8 1C1E Then double click the network adapter under it in the example in the figure below Intel R 82583V Gigabit Network Connection Perform the same procedure as above to change the settings of the LAN adapter installed in the extended sl...

Page 72: ...Half Duplex 10 Mbps Half duplex setting 10 Mbps Full Duplex 10 Mbps Full duplex setting 100 Mbps Half Duplex 100 Mbps Half duplex setting 100 Mbps Full Duplex 100 Mbps Full duplex setting 1 0 Gbps Full Duplex 1 0 Gbps Full duplex setting If you do not have to configure the transfer speed and the transfer mode select Auto Negotiation at the top of the list to choose the auto negotiation setting ...

Page 73: ...3 12 10 Click OK 11 Close the Device Manager window 12 Click OK in the System Properties window 13 Close the Control Panel window NOTE For information about the precautions for the network see PRECAUTIONS 2 NETWORK ...

Page 74: ...0 meters long UTP Category 5e or better Fix the master slave mode setting to Master valid only in the 1000Mbps setting Follow the procedure below to fix the mater slave mode to Master The link may not function depending on the type of the hub In this case re set the setting to Auto Detect 1 Execute steps 1 though 4 in Setting the network transfer speed in 3 8 Setting Up the LAN Interface 2 Click t...

Page 75: ...ow Control flow control frames are continuously sent from this equipment under such a condition If this happens that may affect the whole network connected to the equipment Specify Disabled for Flow Control at this equipment or at the connected hub as required If Disabled is specified for Flow Control and if the device receives frames quicker than it can process the device gets overloaded and the ...

Page 76: ... or delays the generation of interrupts Receive Buffers This sets the number of Receive Buffers used by the driver when copying data to protocol memory Transmit Buffers This sets the number of Transmit Buffers data segments used by the adapter when recording transmission packets in system memory ...

Page 77: ...7 e1rexpress Warning None Intel R 82583V Gigabit Network Connection A network link has been lost How the name is displayed differs depending on the LAN adapter You can keep these warnings from being displayed in the event log by changing the LAN adapter settings as follows Note that if you change the settings shown below log entries such as LAN connection and disconnection during system operation ...

Page 78: ...ber of screen refreshes per second and the single display and multiple display settings NOTE For information about the precautions for the screen see PRECAUTIONS 3 DISPLAY SCREEN 1 Configuring screen settings for a single display When one display is connected follow the procedure below to configure the screen settings 1 Right click on the desktop to display a menu From the menu click Graphics Prop...

Page 79: ...3 OPERATION 3 18 2 In the Graphics and Media Control Panel window select Advanced Mode and click OK ...

Page 80: ...Description Resolution This allows you to select the resolution Color Depth This allows you to select the number of colors Refresh Rate This allows you to select the refresh rate NOTE Do not change the Rotation and Scaling settings When you configure the resolution color depth and refresh rate you must choose from the options described in 4 1 Equipment Specification 5 Supported resolutions ...

Page 81: ...display When you change the resolution select a resolution smaller than that 2 Configuring screen settings for two multiple displays This equipment supports multiple display output If you connect two displays the two displays can be used simultaneously Use the Intel Graphics and Media Control Panel to select either Clone Displays or Extended Desktop The following shows how to set up the Clone Disp...

Page 82: ...h rate and so on 1 Right click on the desktop to display a menu From the menu click Graphics Properties to launch the Intel Graphics and Media Control Panel 2 Select Advanced Mode and click OK 3 Select Display Multiple Displays 4 Select Clone Displays for Operating Mode 5 When you finish configuring the settings click OK If you change the resolution or refresh rate the following confirmation scree...

Page 83: ...ependently The task bar is not displayed in display 2 Which resolution color depth and refresh rate can be selected depends on the capabilities of the display connected 1 Right click on the desktop to display a menu From the menu click Graphics Properties to launch the Intel Graphics and Media Control Panel 2 Select Display Multiple Displays 3 Select Extended Desktop for Operating Mode ...

Page 84: ... confirmation screen for the configuration change will be displayed Click OK Example of the Screen Using the Extended Desktop Display 1 Display 2 NOTE When you use Extended Desktop and try to display a gadget with an animation on display 2 the window over the gadget cannot be drawn properly Such a gadget must be located on display 1 ...

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Page 86: ... PS 2 MiniDIN 6pins 5 PS 2 Mouse PS 2 MiniDIN 6pins 5 External Dimensions Width Depth Height 262 262 88 mm HF BX1000 262 262 143 mm HF BX1200 RAS features Hardware status monitoring fan failure except a power fan temperature failure SMART drive operating time and others watchdog monitoring alarm notification pop up notification Digital LEDs for Status indication remote notification and others memo...

Page 87: ...evice 8 HDD1 SATA 500 GB HDD2 SATA 500 GB 9 RAID D model only RAID1 Not hot swappable Weight About 4 2 kg Item Specifications Model 7 HF BX1200 HJ X121 HJ X125 HJ X121xxxMA HJ X121xxxMD HJ X125xxxMA HJ X125xxxMD Processor Intel Celeron B810 1 6 GHz Intel Core i5 2510E 2 5 GHz Built in file device 8 HDD1 SATA 500 GB HDD2 SATA 500 GB 9 RAID D model only RAID1 Not hot swappable Extension slot PCI Ful...

Page 88: ...ded licensing version 9EW Microsoft Windows 7 Professional 32bit Embedded licensing version 4 Accessories Item Note Power cord 7 A 125 V two prong plug with a grounding pole Manual GETTING STARTED manual number BX 6A 0001 Fixing bracket Two fixing brackets Set screws for fixing bracket Four set screws for fixing bracket ...

Page 89: ...erent depending on the display Consequently some settings may not be used for a specific display Onboard video HDMI 19 pins 1 Screen settings Resolution Color depth Refresh rate 2 For digital output 800 600 High Color 16bit 60 Hz True Color 32bit 60 Hz 1024 768 High Color 16bit 60 Hz True Color 32bit 60 Hz 1280 1024 High Color 16bit 60 Hz True Color 32bit 60 Hz 1600 1200 High Color 16bit 60 Hz Tru...

Page 90: ... 60 Hz True Color 32bit 60 Hz 1920 1200 High Color 16bit 60 Hz True Color 32bit 60 Hz 1 It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi It should be noted that supported resolutions and refresh rates are different depending on the display Consequently some settings may not be used for a specific display 6 Main me...

Page 91: ...rrent If the inrush current exceeds the specified maximum current the surge protection circuit may be activated and the connected device may not be recognized Item Voltage 1 Maximum current USB port 5 V 0 5 A port Extension slot for PCI 2 3 3 V 1 0 A slot 5 V 1 0 A slot 12 V 1 0 A slot Extension slot for PCI Express 2 3 3 V 3 0A slot 5 V 12 V 2 1A slot 1 5 V can be supplied to the extension slot 1...

Page 92: ...oup displayed at the top of the screen or Used for selecting an item or selecting a sub item under a menu group or Used for selecting a value for the setting By pressing those keys the setting switches among the available options Space Used for selecting a value for the setting If there are only two available options the setting toggles when you press the key Tab When you configure the date and ti...

Page 93: ...You can set the number of CPU cores The number of cores you can set depends on the CPU installed Limit CPUID Maximum Disabled Do not change this setting Execute Disable Bit Enabled Hardware Prefetcher Enabled Adjacent Cache Line Prefetch Enabled Intel Virtualization Technology Enabled Power Technology Energy Efficient SATA Configuration SATA Controller s Enabled SATA Mode Selection IDE Intel TXT L...

Page 94: ... Manual Mode SYSFAN PWM DC Voltage Output Value 96 CPU Fan Mode Manual Mode CPU FAN PWM DC Voltage Output Value 64 Power Loss Last State You can specify the startup state that the equipment is in when the PC is turned on Case Open Warning Disabled Do not change this setting Resume on PS2 KB Disabled Resume on PS2 MS Disabled Resume on Ring Disabled Watch dog Timer Disabled Digital I O Configuratio...

Page 95: ...e this setting Primary Display Auto Intel IGFX Configuration Graphics Turbo IMON Current 31 Internal Graphics Auto GTT Size 2MB DVMT Pre Allocated 64M DVMT Total Gfx Mem MAX LCD Control Primary IGFX Boot Display VBIOS Default NB PCIe Configuration PEG0 Gen X Auto Always Enable PEG Disabled Memory Configuration DIMM profile Default DIMM profile Memory Frequency Auto Max TOLUD Dynamic NMode Support ...

Page 96: ...ges and Exit You can exit after saving the settings Discard Changes and Exit You can exit without saving the settings Save Changes and Reset You can restart the system after saving the settings Discard Changes and Reset You can restart the system without saving the settings Save Options Save Changes You can save the settings Discard Changes The settings are not saved Restore Defaults You can resto...

Page 97: ...tem Specifications Time function Hour Minute Second 24 hour clock Date function Year Month Date Precision 3 minutes per month Battery backup Lithium button cell battery Rough estimates when the ambient temperature is 25 C For your information the system program normally updates the internal clock by using a periodic timer The internal clock is adjusted by reading the time and date from the hardwar...

Page 98: ... are common For information about the location of the ports see 2 1 Display and User Input Sections 1 Motherboard Standard Serial port male connector inch screws COM A COM B Pin No Signal name Pin No Signal name 1 CD 6 DSR 2 RD 7 RTS 3 TD 8 CTS 4 DTR 9 RI 5 GND USB port front and rear Pin No Signal name U1 5V U2 USBD0 U3 USBD0 U4 GND L1 5V L2 USBD1 L3 USBD1 L4 GND 5 9 1 6 U1 U2 U3 U4 L1 L2 L3 L4 ...

Page 99: ...ied as follows Cable specification UTP cable twisted pair cable without shield category 5e or 6 Video port HDMI Pin No Signal name Pin No Signal name 1 TMDS Data2 10 TMDS Clock 2 TMDS Data2Sheild 11 TMDS ClockSheild 3 TMDS Data2 12 TMDS Clock 4 TMDS Data1 13 NC 5 TMDS Data1Sheild 14 NC 6 TMDS Data1 15 SCL 7 TMDS Data0 16 SDA 8 TMDS Data0Sheild 17 GND 9 TMDS Data0 18 5V 19 HotPlug 1 8 1 2 19 18 ...

Page 100: ...DATA 5 GND 13 HSYNC 6 R GND 14 VSYNC 7 G GND 15 DDCCLK 8 B GND Video port DisplayPort 20pins Pin No Signal name Pin No Signal name 1 MainLane0 11 GND 2 GND 12 MainLane3 3 MainLane0 13 GND 4 MainLane1 14 GND 5 GND 15 Aux 6 MainLane1 16 GND 7 MainLane2 17 Aux 8 GND 18 HotPlug 9 MainLane2 19 GND 10 MainLane3 20 3 3V 1 5 6 11 10 15 1 2 19 20 ...

Page 101: ...I0 2 Do not connect 7 GENDI1 3 GND 8 RMTSTDN 4 GENDO0 9 MCALL 5 GENDO1 Audio cable Plug Mold NOTE The diameter of the mold of the cable must be 10 mm or less If the diameter of the mold is larger than 10 mm when you try to connect cables to both LINE IN LINE OUT and MIC the two molds get in the way of each other and you cannot insert the connectors 1 6 5 9 ...

Page 102: ...O0 General purpose output signals User can define the meaning of a signal for every GENDO0 1 output In addition a default output signal is high level 5 GENDO1 9 MCALL Maintenance demand signal This signal output low level when the equipment have a fan failure or a temperature failure Systems CPU side outputs a high level during normal operation 6 GENDI0 General purpose input signals User can defin...

Page 103: ...nputted at the time it is six continuation low level GENDI0 signal and GENDI1 signal are recommended the interface which prevents incorrect detection like the RMTSHTDN signal Define of output pin Object pin 4 5 9 G3 The computer s power has been totally removed S5 Almost the same as G3 except that the power supply unit supplies power 5Vsub power ON S0 Working 5Vsub power ON At the time of setup BI...

Page 104: ...The maximum cable length is 1 5 m The cable length should use less than 1 5 m 2 Contact the shield ground of a cable to the conductor of a plug case frame ground certainly In addition since all the GND pins of GPIO are the signal grounds do not connect a shield ground If you do it may occur the malfunction Connector specification of EXT side recommendation Connetor form D sub 9 pin Male connector ...

Page 105: ...port 3 2 HDMI port 3 3 LAN port LAN A 100 UTP Category 5e or better 4 LAN port LAN B 5 Serial port COM A 15 Use a shielded cable 6 Serial port COM B 7 USB ports 6ports 3 Use a USB 2 0 compliant shielded cable If you use an extension cable connected USB devices may not work properly 8 Audio LINE IN LINE OUT MIC 2 9 DisplayPort 3 10 RM SW GPIO 1 5 A connected device may not work properly depending o...

Page 106: ...u do not the HDDs and other devices may fail When you transport or carry the equipment pack it in the dedicated container container and packing materials used when the equipment was delivered If you use other container or packing materials that may damage the equipment Do not use damaged or broken dedicated container when you transport or carry the equipment If you do that may damage the equipment...

Page 107: ...quency Clean a dust filter between once per month and once per three months depending on the amount of dust in the environment Procedure 1 Shut down the OS 2 Unplug the power cord from the outlet Wait for at least one minute before you start cleaning 3 Take out the dust filter located on the front panel Then dust or wash the filter If you wash the filter wait until the filter is completely dry The...

Page 108: ...en you use detergent spray a minimum amount of detergent on a cloth Before wiping the keyboard with a wet cloth wring out the cloth well Use a soft cloth such as gauze Before using detergent carefully read the instructions on use of the detergent Cover the whole keyboard with gauze spray detergent all over it leave it for a couple of minutes and wipe off the keyboard NOTE For information about the...

Page 109: ...tion of fan rotation dust removal Removal of foreign objects that have entered the equipment Other general inspection items Once per year Replacing dust filters Once per year Measuring the power voltage Once per year Operation check Operation check of switches and indicators Operation check by using test programs Once per year Periodic replacement of replacement components As required Routine chec...

Page 110: ...ations of installed components The figure below shows the types and locations of the components installed in this equipment Figure 5 1 Types and Locations of Installed Components Case fan Main memory slot Slot A left and Slot B right CPU fan Power supply unit Slot 1 PCI Express x16 BUS slot Slot 2 PCI BUS slot ...

Page 111: ...uipment do not put your fingers inside the cover If you do your fingers may get caught and injured 1 Removing the cover of the equipment HF BX1000 1 Remove the four screws on the side of the equipment and two screws on the top of the equipment 2 Lift the cover up and away Figure 5 2 Removing the Cover of the Equipment HF BX1000 2 1 ...

Page 112: ...nt and two screws on the front of the equipment 2 Lift the cover up and away Figure 5 3 Removing the Cover of the Equipment HF BX1200 2 Installing the cover of the equipment When installing the cover of the equipment reverse the procedure described in 1 Removing the cover of the equipment 2 1 ...

Page 113: ...alling or removing an extension board Before you start the work make sure you shut down the OS unplug the power cord from the outlet and wait for at least one minute Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation Wear cotton gloves when you install or remove an extension board When you tighten or remove a screw use a Phillips screwdri...

Page 114: ...ngth height of the extension board that can be mounted on the PCI Express slot or the PCI slot are as follows the height includes the connector Extension board that can be mounted on the PCI Express slot PCI Express board 167 65 111 15 mm Extension board that can be mounted on the PCI slot PCI board 174 63 106 68 mm 1 1 Because the riser board for PCI does not have 12V bus power no PCI board that ...

Page 115: ... board 1 Insert the extension board into the connector holding down the both ends of the extension board from right above the extension slot At this time make sure to insert the metal fitting into the slit of the equipment see the figure below 2 Press down on the board at the position right above the connector of the board to insert the board completely 3 Use a screw to secure the board to the equ...

Page 116: ...5 CHECKUP AND MAINTENANCE 5 11 1 3 Set screw for extension board Figure 5 4 Installing an Extension Board 1 2 4 Extension board Extension board 4 Stopper for extension board 1 Slit of riser board ...

Page 117: ...secure the extextension board to the equipment 3 Remove carefully the extension board from the connector of riser board holding the both ends of the extension board from above the extension slot At this time make sure to remove the metal fitting from the slit of the equipment NOTICE Always attach a slot cover to each unused slot Otherwise failure of the equipment may result ...

Page 118: ...sult 1 Before installing or removing main memory Before you start the work make sure you shut down the OS unplug the power cord from the outlet and wait for at least one minute Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation Wear cotton gloves when you install or remove main memory When you tighten or remove a screw use a Phillips scre...

Page 119: ...he equipment Follow the instructions in 5 3 2 Installing and removing the cover of the equipment 1 Removing the cover of the equipment to remove the cover of the equipment b Installing main memory Insert the main memory module into the connector from right above the connector When the module is fully inserted you will hear a click Figure 5 5 Installing Main Memory c Installing the cover of the equ...

Page 120: ...ain memory 4 After installing or removing main memory Reconfiguring the memory dump file settings When you change the capacity of main memory you must reconfigure the memory dump collection settings When you reconfigure the memory dump collection setting see 7 3 When the Saving Memory Dump Confirmation Message is Displayed for details ...

Page 121: ... wait for at least one minute Install or remove an HDD only if necessary for example when you need to replace an HDD due to failure If you do it frequently failure of the equipment may result Fully insert an HDD Loose contact and missing screws may result in failure Do not give a shock to an installing HDD and the already mounted hard disks during installing If you give a shock to an HDD failure o...

Page 122: ...uch force to the connector Slowly pull out the hard disk in order not to subject the hard disk When you connect an HDD to a connector do not subject the HDD to shock or jarring Make sure you mount a system disk in drive bay 1 Even if you mount a system disk in drive bay 2 by mistake the OS may start but other problems may arise so you have to exercise extra caution for the mounting location of the...

Page 123: ...a stored on the HDD may be lost 3 Installing an HDD Follow the procedure described in 2 Removing an HDD in reverse to remove main memory 4 After installing or replacing an HDD If an additional HDD is installed or an HDD is replaced the priority of starting the media will be changed Check the Hard Disk Drive BBS Priorities in the BIOS setup menu to make sure that the HDD is given higher priority th...

Page 124: ...let and wait for at least one minute Install or remove the CFast only if required for example to replace the faulty CFast If you do it frequently failure of the equipment may result Install the CFast firmly and securely Loose contact and missing screws may result in failure When installing or removing the CFast be very careful not to make an impact on the CFast An impact on the CFast may cause it ...

Page 125: ...Fast in the equipment 4 Return the CFast cover and secure it with a screw Figure 5 7 Installing and Removing a CFast 3 Removing a CFast 1 Before you start the work make sure you shut down the OS unplug the power cord from the outlet and wait for at least one minute 2 Remove the screw from the CFast cover and detach the CFast cover 3 Remove the CFast in the equipment 4 Return the CFast cover and se...

Page 126: ...nds and fingers may result 1 Before installing or removing a dust filter Before you start the work make sure you shut down the OS unplug the power cord from the outlet and wait for at least one minute Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation 2 Removing a dust filter 1 Remove two set screw on filter cover 2 Remove the filter cove...

Page 127: ...nance work Carry out the work on a flat surface See 1 2 2 Installation When you tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid damaging the thread 2 Installing the fixing bracket equipment attachment Attach the fixing bracket attached t...

Page 128: ...st below perform root cause analysis and take an appropriate action 6 1 1 Problems that occur before the OS startup The following is a list of problems that occur before the desktop is displayed before the OS startup For information about the names of the lamps on the front panel see 2 1 Display and User Input Sections 1 The equipment does not start Check the operation of the equipment after the p...

Page 129: ...See page 6 9 5 The screen blacks out See page 6 10 6 A blue screen is was displayed See page 6 10 7 The equipment cannot connect to the network See page 6 11 8 The network connection is unstable or the connection speed is slow See page 6 11 9 Keyboard input is not accepted See page 6 12 10 Mouse input is not accepted See page 6 13 11 A USB device other than a keyboard and a mouse cannot be recogni...

Page 130: ...er lamp is turned on 2 When the power switch is turned on fans rotate and the power lamp is lit but the status indication LEDs and the Digital LEDs for Status indication do not display anything Possible cause The equipment has failed Action 1 Contact your system administrator or maintenance personnel 3 The screen is blank Possible cause The display has a problem Action 1 Make sure that the power s...

Page 131: ... the OS may not start normally When you change screens during the OS startup the OS does not start normally in some CPU USB switching devices If you use a CPU USB switching device perform sufficient operation verification 2 Beep sounds are generated a One beep is generated Possible cause This is just a beep for power on This is not an error b Two or more beeps are generated Possible cause No main ...

Page 132: ...e cause The WOL function is not enabled Action 1 Enable the WOL function according to 3 6 1 Enabling the WOL Wake ON LAN function 2 Check the BIOS setup to see if Wake on LAN1 from S5 and Wake on LAN2 from S5 are enabled For details see 4 2 BIOS Setup ...

Page 133: ...ed to a power connector A loose connection may have caused the symptom Remove the power cord for the fan from the power connector and then reconnect them When 21 is displayed on the Digital LEDs for Status indication The temperature is abnormal Check the following items i Make sure that the dust filter of the case fan and the exhaust outlet at the rear are not clogged If they are clogged clean the...

Page 134: ...hen 4C is displayed on the Digital LEDs for Status indication RAID status is unknown RAS software cannot get RAID status Contact your system administrator or maintenance personnel When 4D is displayed on the Digital LEDs for Status indication Media error is occurred on RAID Read the description of HF BX1000 1200 RAS FEATURES MANUAL 2 6 2 and take action accordingly This code is not displayed in de...

Page 135: ...ng procedure i Switch applications by pressing Alt Tab and identify which application has frozen ii After you identify the frozen application use Task Manager to terminate the application To start Task Manager press Ctrl Alt Delete The Windows Security window will open Click Task Manager iii Restart the equipment 2 If you cannot restart the equipment at step 1 turn off the power of the equipment a...

Page 136: ... a user application is using the LEDs to display characters Contact your system administrator or maintenance personnel b A warning or error message is recorded in the event log Possible cause There is an error in hardware or software Action 1 Check the description of the messages in the System or Application category in the event log and take actions accordingly See 6 4 Event Log 2 If the source o...

Page 137: ...up the video card refer to the manual of the video card ii Shut down the OS and unplug the power cable from the outlet Replace the video card with another one and check whether it works 6 A blue screen is was displayed Possible cause There is an error in the OS or in the equipment Action 1 If the blue screen is still displayed record the STOP error code 2 If you cannot record the STOP error code s...

Page 138: ...ice first and then turn on the power of this equipment iii Replace the network device with other one to check whether the latter works 8 The network connection is unstable or the connection speed is slow Possible cause There is an error in the settings of the LAN or the network device or there is a problem with the cable connection Action 1 Re examine the network settings according to the instruct...

Page 139: ...applications by pressing Alt Tab and identify which application has frozen ii After you identify the frozen application use Task Manager to terminate the application To start Task Manager press Alt Ctrl Delete The Windows Security window will open Click Task Manager iii Restart the equipment 2 Disconnect the keyboard interface cable and securely reconnect it to ensure a stable connection 3 Connect...

Page 140: ...be recognized or does not work Possible cause There is a problem with the cable connection or the device driver for the USB device has not been installed Action 1 Disconnect the cable for the USB device and securely reconnect it to ensure a stable connection 2 Replace the cable for the USB device with another cable 3 If the USB device requires installing a device driver install the device driver a...

Page 141: ...hat the volume level of the speakers is adequately adjusted v Make sure that the cable from the speakers is connected to LINE OUT vi When you record an audio signal from an audio device connect LINE OUT of the audio device to LINE IN of the equipment by using a cable LINE IN cannot be used as a MIC input vii Disconnect the cable from the speakers and securely reconnect it to ensure a stable connec...

Page 142: ...g after you restart the equipment see 7 4 Maintenance Operation Commands and contact our sales representatives 2 If you cannot restart the equipment at step 1 turn off the power of the equipment according to the instructions in Forcibly terminating the equipment below 3 If executing step 1 does not resolve the problem remove all USB devices except a keyboard and mouse as well as all extension boar...

Page 143: ... is closed at startup Check remote shutdown contact The remote shutdown input signal was detected during Windows startup For information about the cause of the remote shutdown ask the system administrator or maintenance personnel 2 0x00009222 Watchdog timer timed out Ask the system administrator or maintenance personnel 3 Other than the above a code that indicates the error cause in more detail A ...

Page 144: ... Click Start Control Panel System and Security View event logs 2 The Event Viewer window opens Select Windows Logs and then select System or Application to check the system log or application log NOTE The system log may contain an error log entry of the event ID7034 The entry may show a message The audio service terminated unexpectedly but as long as you can play back audio there is no problem wit...

Page 145: ...of cpu fan returned to normal value No handling 7 268 HFBRAS_SYS Error HFBRAS The computer was shut down because temperature became dangerous Read the description of abnormal temperature in 6 2 2 1 and take action accordingly 8 270 HFBRAS_SYS Information HFBRAS Used hours on the drive of the drive bay 1 exceeded prescribed value We recommend you back up the data and replace the drive 9 274 HFBRAS_...

Page 146: ...ve Drive bay 1 Media error Read the description of abnormal temperature in 8 4 2 and take action accordingly 19 2012 HFBRAS_SYS Error HFBRAS Rebuilding failed due to error on the destination drive Drive bay 1 Read the description of abnormal temperature in 8 2 2 and build a RAID 20 2019 HFBRAS_SYS Information HFBRAS Media error is occurred on RAID Read the description of HF BX1000 1200 RAS FEATURE...

Page 147: ...nitoring the usage of the CPU and memory Use this tool for example when you analyze the system load The following shows how to start the performance monitor 1 Click Start Control Panel System and Security Administrative Tools 2 Double click Performance Monitor 3 The Performance Monitor window opens Click Performance Monitor and then click ...

Page 148: ... opens If you select items such as Processor Memory Physical Disc or Network Interface and click Add the performance of those items will be monitored Click OK 5 In the Performance Monitor window you can check the performance of the items you selected ...

Page 149: ...s Indicates the size of physical memory available for processes If this value indicates a decreasing trend it is likely that there is a memory leak 4 Pool Nonpaged Bytes Indicates the size of the memory area that will never be paged out to the disk and stays in the physical memory as long as it is allocated If this value indicates an increasing trend it is likely that there is a memory leak 5 Phys...

Page 150: ...peatedly start and stop collecting performance counter data sometimes you cannot start or stop collecting performance counter data If this situation happens terminate Performance Monitor wait for a while restart Performance Monitor and then start collecting the data Performance Counter data cannot be collected If you cannot start collecting performance counter data even after you have restarted Pe...

Page 151: ... for hardware failure when the power of the computer system is turned on If any failure is found the POST code corresponding to the location of the failure is displayed on the Digital LEDs for Status indication situated on the front of the equipment In this equipment a POST code is displayed in the following cases 1 Main memory is not installed POST code 53 is displayed with a beep 2 The BIOS setu...

Page 152: ...u back up the data and replace the drive 32 Failure is predicted for the drive in drive bay 2 41 The drive bay1 is abnormal Read the description of 8 4 2 and replace an HDD 42 The drive bay2 is abnormal 4B RAID array is failure HDD failure in both sides Contact your system administrator or maintenance personnel 4C RAID status is unknown RAS software could not get the RAID status Contact your syste...

Page 153: ...se Action 88 A watchdog timer has timed out Read the description in subsection 6 2 2 3 and take action accordingly NOTE A timeout code is displayed only if the operation for a timeout is set to Not reset in the watchdog timer setting in the RAS Setup window A timeout code flashes regardless of the display mode setting for the digital LEDs for status indication For how to set the RAS features setti...

Page 154: ...op Error Code and Cause Action STOP error code Cause Action 80 A STOP error has occurred Read the description in subsection 6 2 2 6 and take action accordingly NOTE A STOP error code is displayed in preference to other codes regardless of the display mode setting for the digital LEDs for status indication For the display mode setting for the digital LEDs for status indication see 3 1 RAS Setup Win...

Page 155: ...This Page Intentionally Left Blank ...

Page 156: ... System reset Startup suppression Automatic shutdown System reset Shutdown using library functions Startup suppression when severe failure occurs Controlling general purpose external contacts Controlling the status display digital LEDs Library functions RAS library Maintenance Failure Memory dump related Memory dump collection analysis Log information collection window Maintenance operation suppor...

Page 157: ...ical interface There is always an icon in the notification area of the taskbar to display the hardware status However the window is not displayed in the default factory settings If you click the arrow at the side of the notification area the icon will appear If you want this icon to reside in the notification area of the taskbar click Customize to have it displayed in the notification area of the ...

Page 158: ...sable the automatic shutdown feature 11 System reset The system resets when a watchdog timer timeout in the equipment is detected Use 3 RAS Setup window to enable or disable the system reset feature 12 Shutdown using library functions A user application can shut down the equipment using the RAS library 13 Startup suppression when severe failure occurs This feature suppresses startup of this equipm...

Page 159: ...ance operation support commands These commands include a command used for saving failure information such as memory dump files and event log files to an external medium 19 Trend logging of the temperature inside the chassis This feature periodically measures the temperature inside the chassis of this equipment and records the data in a file Simulation 20 Hardware status simulation Simulates the ha...

Page 160: ...ssing the Scroll Lock twice while holding down the right Ctrl key is enabled in this equipment Do not perform this key operation for any purpose other than to collect a memory dump For details about the displayed STOP error code see 6 3 STOP Error Codes To select the memory dump file type open System in Control Panel You can select from the following three types defined below Because the memory du...

Page 161: ...apacity It should be noted that if you keep the factory setting Complete memory dump for the memory dump file type the time required may be extremely long After Beginning dump of physical memory is displayed on the blue screen the count on the screen that shows the progress of the memory dump sometimes stops being updated This is because collection of the memory dump failed due to an error of the ...

Page 162: ...rder to collect a memory dump file you need a memory dump file of a size proportional to the capacity of the physical memory In addition the virtual memory page file setting must be the one recommended for this equipment If the capacity of the physical memory exceeds the capacity of the memory dump file or the virtual memory due to for example newly added physical memory or if a memory dump cannot...

Page 163: ...owing message will be displayed The image shown is from Windows 7 If this situation happens follow the procedure in 7 3 4 Countermeasures when changing the memory dump collection setting and configure the memory dump setting to make collecting a complete memory dump possible NOTE If you click No in the message box this message box will not be displayed after that If you decide not to collect a Com...

Page 164: ...one recommended for the equipment Restart the system Yes Change the memory dump setting to the one recommended for the equipment Reserve the area for saving a memory dump No Yes Restart the system Click OK in the message box For details see 7 3 5 2 Specifying a memory dump file Use the createdmp command For details see 7 5 Maintenance Operation Commands Configure the virtual memory settings in Con...

Page 165: ...ory dump No Yes No Yes Restart the system Start Change the memory dump setting to the one recommended for the equipment For details see 7 3 5 2 Specifying a memory dump file Use the createdmp command For details see 7 5 Maintenance Operation Commands This message box will not be displayed after this End Do you want to change the recommended for the equipment Were you able to reserve the area for s...

Page 166: ...nced tab page click Settings under Performance 5 In the Performance Options window click the Advanced tab Under Virtual memory click Change 6 Clear the Automatically manage paging file size for all drives check box 7 In the Drive list select the drive that stores the paging file you want to change For the sake of explanation assume C system drive is clicked here 8 Select Custom size In the Initial...

Page 167: ... button in the lower left corner enter the following and press Enter C Program Files HFWRAS init SetCrashDump reg Alternately double click the SetCrashDump reg file under C Program Files HFWRAS init 2 If you see the User Account Control window click Yes 3 The following message box will open Click Yes 4 A message box will appear indicating that information has been added successfully Click OK 3 Ena...

Page 168: ...aintenance or data for post failure analysis during preventive maintenance or when problems occur mdump Used for copying a memory dump file to a portable medium when a memory dump is collected due to a STOP error createdmp Used for reserving a disc area for a memory dump file when a message is displayed indicating the capacity of the memory dump file is insufficient getrasinfo Used for checking th...

Page 169: ...e system drive usually C and the data is saved under that directory When the e option is used specify the directory where you want to store the decompressed data If this option is not used the data is decompressed under the current directory Table 7 3 shows the information collected by the logsave command Table 7 3 Information Saved by logsave Item Description Windows event log file Backup of the ...

Page 170: ...trol UAC is enabled start the command prompt with administrator privileges and run the command NOTE When you run the logsave command log on to the computer by using an administrator account registered on computer as a member of the Administrators group You cannot run multiple instances of the logsave command simultaneously If User Account Control UAC is enabled start the command prompt with admini...

Page 171: ...d will be decompressed You must specify the file name Copy destination path name When the e option is not specified specify the drive name of the copy destination If you want to copy files to a directory specify a full path including the directory name When the e option is used specify the directory where you want to store the decompressed files A memory dump file is copied to the copy decompress ...

Page 172: ... displayed depending on the way the command was executed When this command is terminated with an error one of the following error messages is displayed and exit code 1 is returned Table 7 6 Error Messages of the mdump Command Message Description Error Systemcall failed s x s Name of the Windows API function where the error occurred x Error code from the Windows API An internal error has occurred E...

Page 173: ... this command For information about how to set up the memory dump settings see 7 3 5 Configuring settings related to a memory dump A Complete memory dump is specified to be collected The file name of the memory dump must be correctly input The memory dump file must be able to be overwritten After the area for the memory dump file is allocated the partition used for allocation still has free space ...

Page 174: ... Complete memory dump option Error Free disk space is too low The free space on the disk is too low Increase the free space on the disk and retry Error Systemcall failed s x s Name of the Windows API function where the error occurred x Error code from the Windows API An internal error has occurred Error You do not have the privilege to run this command Please run this command again on Administrato...

Page 175: ...e command displays both the information about the equipment and the settings of the RAS software status Displays the status of the current equipment including the status of the fan and the temperature inside the chassis setting The command displays the configuration information of the RAS software e File name The output is not displayed at the command prompt but instead stored in the file specifie...

Page 176: ... Name HF BX BT1000 Series D Model Hardware Status Fan condition Case fan status Normal CPU fan status Normal Temperature condition Internal temperature status Normal Internal temperature value 28 deg C RAID condition 2 Array1 Status Optimal RAID level 1 Drive condition Drive bay1 Status Normal Used hours 2000 hours Drive bay2 Status Smart Detected Used hours 5 hours Header 1 Hardware Status sectio...

Page 177: ...tion at timeout Reset Drive failure prediction setting Function is available Enable Interval 4 hours Drive used hours monitoring setting Function is available Enable Advanced Time limit of drive bay1 20000 hours Time limit of drive bay2 20000 hours Digital LED setting Show Hardware status ON Popup setting Function is available Disable Advanced Fan Enable Temperature Disable SMART Disable Used hour...

Page 178: ...the list of items in this subsection and their respective descriptions Output item Description xx fan status yy xx Shows the name of the fan Case Case fan CPU CPU fan yy Shows the status Normal The fan is operating normally Error The fan is not operating normally Temperature condition section Shows the various statuses related to temperature The following table shows the list of items in this subs...

Page 179: ...when a media error is detected during the task RAID level ww ww RAID level in the representation below k 1 RAID1 Drive condition section Shows the status of a drive The following table shows the list of items in this subsection and their respective descriptions Output item Description Drive bayxx xx Shows the drive bay number Status yy yy Shows the status of the drive Healthy Normal Not Connected ...

Page 180: ...omatically shut down Temperature yy yy Shows whether the system is automatically shut down when the temperature is abnormal ON Automatically shut down OFF Not automatically shut down Watchdog timer setting section Shows the watchdog timer setting The following table shows the list of items in this subsection and their respective descriptions Output item Description Retrigger type xx xx Shows the r...

Page 181: ...he following table shows the list of items in this subsection and their respective descriptions Output item Description Function is available xx xx Shows whether the drive power on used hours monitoring function is enabled or disabled Enable Enabled Disable Disabled Advanced Shows the advanced settings Time limit of drive bayyy zz yy Shows the drive bay number zz Shows the threshold used for the d...

Page 182: ... a pop up is displayed for a fan failure Enable Displayed Disable Not displayed Temperature zz zz Shows whether a pop up is displayed when the temperature is abnormal Enable Displayed Disable Not displayed SMART aa aa Shows whether a pop up is displayed when SMART is detected Enable Displayed Disable Not displayed Used hours bb bb Shows whether a pop up is displayed when the drive power on used ho...

Page 183: ...rivileges Log on to the computer by using an administrator account and run the command again If User Account Control UAC is enabled start the command prompt with administrator privileges and run the command NOTE When you run the getrasinfo command log on to the computer by using an administrator account registered on the computer as a member of the Administrators group You cannot run multiple inst...

Page 184: ...tion starts automatically by the RAID1 reconfiguration function As a result all the data in the replaced HDD is deleted If you are using more than one HDD be careful in handing and storing them so that you do not mistake one from another This equipment manages a serial number unique to each HDD as RAID1 configuration information Therefore if you copy an HDD using any function other than the RAID1 ...

Page 185: ...ke one from another If HDDs are mixed up a RAID1 configuration information mismatch occurs The equipment may not operate properly and the data on the HDDs may be lost When you build a RAID1 system from scratch prepare two new HDDs selected from the models specified and tested by HITACHI Otherwise the data stored on the HDDs may be lost To build a RAID1 system follow the procedure below Note that w...

Page 186: ...ng written or read Lit in red Either one One HDD has an error The power of the HDD with an error is ON Flashing in red Either one 1 Rebuild copy is ongoing Only the lamp of the copy destination HDD flashes in red Flashing in red Both Both HDDs have errors Including errors in the configuration information 1 If the HDD is written or read during reconfiguration the lamp lights red and green alternate...

Page 187: ...e icon is not shown in the notification area of the taskbar If you click the arrow at the side of the notification area the icon will appear Furthermore if you click Customize you can set this icon to be displayed in the notification area of the taskbar If both HDDs are working properly the Hardware status window is displayed as follows Hardware status window Note In the RAS software an auxiliary ...

Page 188: ...dicate an output message See 6 6 2 Displaying a hardware status code and refer to the HF BX1000 1200 RAS FEATURES MANUAL 3 Data is recorded using the event log See Section 6 4 Event Log HDD failure Either drive 4 The HDD status of the RAID1 system is displayed in the Hardware status window Refer to the HF BX1000 1200 RAS FEATURES MANUAL The following part of this section describes how to recover f...

Page 189: ...the rebuild is complete avoid shutting off the power for this equipment or attaching and detaching HDDs Otherwise the data on the HDDs may be lost or a failure may result Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity If you do not the data stored on the HDD may get corrupted Make sure you check the correct procedure before you start the work If y...

Page 190: ...ations that run during the reconfiguration Therefore do not run a new application until the reconfiguration is finished If you do not want to have the OS start press the F2 key while a message saying the system is being initialized is being displayed during a BIOS memory check after turning on the equipment to start the BIOS setup menu 7 When the HDD status lamps go out reconfiguration is complete...

Page 191: ...formation about how to replace an HDD see 5 3 5 Installing and removing an HDD After you replace both HDDs set up the equipment again and recover the data from the backup files For information about how to set up the equipment again see 8 2 2 Building a RAID1 system newly Alternatively recover the equipment using a backup HDD See 8 5 2 Recovery using a backup HDD Hardware status window When a medi...

Page 192: ...ce both HDDs set up the equipment again and recover the data from the backup file For information about how to set up the equipment again see 8 2 2 Building a RAID1 system newly Alternatively recover the equipment using a backup HDD See 8 5 2 Recovery using a backup HDD ...

Page 193: ...he OS Unplug the power cable from the outlet and wait for at least one minute Then replace the HDD mounted in drive bay 1 with a brand new HDD See 5 3 5 Installing and removing an HDD Make sure you record the drive bay number of the removed HDD 2 Store the removed HDD in a safety place as a backup HDD 3 Turn on the power to the equipment Then the RAID board automatically detects that a brand new H...

Page 194: ...unplug the power cable from the outlet 2 Install the backup HDD in drive bay 1 and install a new HDD in drive bay 2 3 Turn on the equipment The RAID board automatically detects a new HDD and starts reconfiguration When the reconfiguration starts the HDD2 status lamp flashes 4 The OS starts while reconfiguring the system The time required for reconfiguration depends on the applications that run dur...

Page 195: ... and the HDD1 status lamp as the HDD2 status lamp when following the procedure 1 Back up the data 2 Shut down the OS Unplug the power cable from the outlet and wait for at least one minute Then replace the HDD mounted in drive bay 1 with a replacement HDD See 5 3 5 Installing and removing an HDD 3 Turn on the power to the equipment Then the RAID board automatically detects that the replacement HDD...

Page 196: ...use conditions for example access frequency in a magnetic disk unit etc Perform periodic inspections and earlier replacement in accordance with the environmental conditions Replaceable component Recommended replacement cycle Description HDD 2 years If the equipment is running 24 hours 7 days a week the replacement cycle is two years If the equipment is not running 24 hours 7 days a week the HDD sh...

Page 197: ... replace a component in order to for example repair equipment you may need to replace the component with a functionally compatible one If you repair a component in a manner not recommended by the Manufacturer proper operation of the component is not guaranteed ...

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Hitachi HF-BX1000, Instruction Manual

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Summary of Contents for HF-BX1000

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