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Hitachi HCX5000I, User Manual

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HCXTD840, Issue 1, July 2001

1-37

Answering Multiple Calls

Handling 
multiple calls

Attendant operators often handle multiple calls. To handle 
multiple calls using a hold loop:

1

Press a hold loop (HLD1–HLD4) to place the active 
call on hold. The hold loop winks.

2

Press <ANS> (or the appropriate special answer key). 
The display shows the active call, as well as the call 
on the hold loop.

3

Once the second call is disconnected, press the 
winking hold loop to retrieve the held call. 

CAP 
availability

At least two CAPs must be available before you can 
answer a call. This ensures that one CAP can be used to 
answer a call, while another can be used to place a call.

See 

“Holding”

 on page 1-38 for more details on holding 

calls.

Summary of Contents for HCX5000I

Page 1: ...HCXTD840 Hitachi Telecom USA Inc 3617 Parkway Lane Norcross GA 30092 770 446 8820 HCX5000 System i Release 9 0 Attendant Operations SelecSet 500A User Guide ...

Page 2: ... Optional Programmable Keys 1 23 Key Lamps 1 26 Basic Operations 1 27 Calling 1 28 Placing An Outside Call 1 29 Placing an Outside Call for an Idle Station 1 30 Answering 1 31 Answering Returned Calls Recalls 1 33 Answering Coverage Calls 1 35 Answering Multiple Calls 1 37 Holding 1 38 Holding a Single Call 1 39 Holding Multiple Calls Soft Park 1 41 Transferring 1 42 Switchhook Flash To Transfer C...

Page 3: ...28 Wakeup Reminder Calls 2 32 Registering a Wakeup Reminder Call 2 33 Canceling a Wakeup Reminder Call 2 35 Registering a Second Wakeup Call 2 36 Canceling a Second Wakeup Call 2 39 Registering a Repeat Wakeup 2 41 Displaying and Providing a VIP wakeup 2 43 Viewing the Cost of Calls 2 46 Other Feature Operations 2 47 Assigning an Account Code 2 47 Alarm Indications 2 50 Receiving a Combined Alarm ...

Page 4: ...s 2 77 Night Service 2 78 Paging 2 79 Parking a Call 2 82 Recording a Conversation 2 83 Redialing Numbers 2 85 Sending Pushbutton Tones 2 87 Training Attendant Operators 2 89 Trunk Answer From Any Station TAFAS 2 90 Programming Your SelecSet 500A 2 92 Programming an Autodial Number 2 95 Canceling a Feature 2 96 Labeling Instructions 2 97 Quick Reference Sheet 2 99 Appendix Testing the Console Ente...

Page 5: ...TABLE OF CONTENTS SELECSET 500A USER S GUIDE vi HCXTD840 Issue 1 July 2001 ...

Page 6: ...jack 2 84 Figure 2 2 Programmable key numbering 2 94 Figure 2 3 Example of key labeling 2 98 Figure A 1 Attendant console control panel A 2 Figure A 2 Console test display A 2 Figure A 3 Console test display A 3 Figure A 4 Normal ringing level volume A 7 Figure A 5 Ringing level changed to low A 7 Figure A 6 Default for station to station calls A 9 Figure A 7 Displaying another ringing pattern A 9...

Page 7: ...LIST OF FIGURES SELECSET 500A USER S GUIDE viii HCXTD840 Issue 1 July 2001 ...

Page 8: ...eys 1 14 Table 1 2 Suggested programmable keys 1 21 Table 1 3 Optional programmable keys 1 23 Table 2 1 Call restriction levels 2 4 Table 2 2 Summary of credit limit types 2 13 Table 2 3 SelecSet 500A Programmable Keys 2 92 Table A 1 Description of Key Labels and Functions A 4 ...

Page 9: ...LIST OF TABLES SELECSET 500A USER GUIDE x HCXTD840 Issue 1 July 2001 ...

Page 10: ... COMMerce terminology are noted About the features selected for your phone Your SelecSet 500A may not be set up to perform all the operations described in this document However your system administrator has carefully selected the features assigned to your phone When your phone system is part of a network If your phone system is part of a private network separate phone systems sharing resources thr...

Page 11: ...ion introduces the SelecSet 500A attendant console and provides basic information to help you understand how your telephone operates Basic Operations Describes procedures for basic attendant operations Section 2 Additional Operations Describes operations that are performed less frequently than basic operations Programming Your SelecSet Provides instructions on programming SelecSet keys The Quick R...

Page 12: ... like the one shown in Figure 1 1 Note that some of your keys may be labeled differently Figure 1 1 SelecSet 500A ALARM BOSTON TGNO DETR START CNCL HOLD JOIN ANS CLME ATL ZPG SEATL SWAP INC ZPG P DALLAS ICOM CHI CONF INF PARK NY CAMP LA DSPL CAP 1 HLD 1 CAP 2 HLD 2 CAP 3 HLD 3 CAP 4 HLD 4 RCL CONV LOA BRKN LTA ANNO MW SFPK CLME TONE NIGHT RECEIVER RINGER 0 OPER 8 9 7 TUV WXY PRS 5 6 4 JKL MNO GHI ...

Page 13: ...2 HCXTD840 Issue 1 July 2001 SelecSet keys The SelecSet 500A has 21 fixed keys 24 programmable keys and an 8 x 40 display Operations are performed using the display and the keys Both are described in detail on the following pages ...

Page 14: ...r display simplifies the placement and answering of calls along with other attendant functions See Figure 1 2 for an example of what you see when your console is idle Figure 1 2 SelecSet 500A Liquid Crystal Display Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 04 20 PM Mon Jun 27 301 Calls Wait 0 1 2 3 4 LI L3 MSG L2 L4 CHARGE FEATUR ...

Page 15: ... through 5 Represent call appearances Four call appearances keys or CAPs labeled CAP CAP2 CAP3 and CAP4 are provided Each CAP can be used to represent a single call CAPs are located above and to the left of the keypad They are discussed in more detail under Displaying Caller ID Information on page 1 7 6 and 7 Display information about hold loops Four hold loops HLD1 HLD4 are usually provided on yo...

Page 16: ... used to show how a particular key is programmed As various operations are described in the following sections you see examples of the appropriate displays This section illustrates the most commonly viewed displays When you dial an internal number You see this display when you dial a number in your facility 0 4 2 0 p m Mo n J u n 2 7 3 0 1 Ca l l s Wa i t 0 1 D i a l 3 0 0 2 3 4 L 1 L 2 L 3 L 4 MS...

Page 17: ...r an internal call You see this display when you answer a call from someone within your facility 0 4 2 0 p m Mo n J u n 2 7 3 0 1 Ca l l s Wa i t 0 1 Co n n e c t 3 0 0 MA RT I N RY A N I n O f f i c e 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR 0 4 2 0 p m Mo n J u n 2 7 3 0 1 Ca l l s Wa i t 0 1 I n c S t a 3 0 0 MA RT I N RY A N 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR ...

Page 18: ...first and second rings for new and waiting calls If the caller has privacy set your SelecSet displays privacy text Ringing call The following display is shown for a ringing PRI call Answered call This displays when you answer an incoming PRI call 0 5 5 6 p m We d S e p 2 4 2 0 0 2 Ca l l s Wa i t 0 1 I n c T r n k 6 3 0 0 DUNN CA ROL Y N 7 7 0 4 4 6 8 8 2 0 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A...

Page 19: ...ay Receiving a call from a new number When you receive a call from a new telephone number you may see the number displayed but not the name because the name may not be registered in the central office where the call originated Receiving a call from a business If you receive a call from a business whose PBX is not networked with your phone system the business name and number is displayed but not th...

Page 20: ...BLE KEY HCXTD840 Issue 1 July 2001 1 9 Displaying Programmable Key Information Procedure To display autodial information 1 Press DSPL 2 Press the autodial key whose information you want displayed 3 Press START or lift handset to return to the basic display ...

Page 21: ...tatus calls you you may see VIP and language indicators on your SelecSet display Examples of displays showing VIP and language indicators follow If a guest has only VIP or language designated that indicator is displayed in the same position as when the guest has both Ringing VIP language call You see this display for a ringing VIP language call 0 5 5 6 P M We d S e p 2 4 1 1 4 5 8 Ca l l s Wa i t ...

Page 22: ...CXTD840 Issue 1 July 2001 1 11 Answered VIP language call You see this display when you answer a VIP language call 0 5 5 6 P M We d S e p 2 4 1 1 4 5 8 Ca l l s Wa i t 0 1 Co n n e c t 1 1 8 5 2 Du n n Ca r o l y n V F R T OS 1 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR ...

Page 23: ... GUIDE 1 12 HCXTD840 Issue 1 July 2001 Keys Key types Your SelecSet 500A is equipped with three types of keys These include 15 fixed keys 6 soft keys 24 programmable keys Suggested programmable keys Optional programmable keys ...

Page 24: ... each fixed key is labeled Table 1 1 on page 1 14 provides a brief explanation of the function of each fixed key Details on how and when to use these keys are provided later Figure 1 3 500A fixed keys ALARM BOSTON TGNO DETR START CNCL HOLD JOIN ANS CLME ATL ZPG SEATL SWAP INC ZPG P DALLAS ICOM CHI CONF INF PARK NY CAMP LA DSPL CAP 1 HLD 1 CAP 2 HLD 2 CAP 3 HLD 3 CAP 4 HLD 4 RCL CONV LOA BRKN LTA A...

Page 25: ...lace a single call on hold DSPL Press DSPL to display functions of programmed keys CONF Press CONF to establish a conference call Press JOIN dial a station number or outside number and press CONF to establish a three party conference Press CONF dial a number and press CONF again to establish a multiparty conference of up to six parties SWAP Press SWAP to alternate between two sides of a split call...

Page 26: ...lity When an outside call comes to the console the INC key and the ANS key both ring Press either key to answer INF Distinguishes calls from inside the facility When an inside call comes to your console the INF key and the ANS key both ring Press either key to answer RCL The RCL key distinguishes recalls returned calls from other calls When a recall comes to your phone both the RCL key and the ANS...

Page 27: ...through 4 Fixed keys These keys are fixed because their location and purpose do not change However they have different functions than the other fixed keys Together these keys simulate having four lines to your phone While you actually have only one line you can use CAPs 1 2 3 and 4 for multiple calls When you perform call handling functions answering placing a call etc the lowest numbered CAP avai...

Page 28: ...ing calls ring at a CAP rather than at one of the answer keys This lamp status Indicates that Dark lamp the CAP is idle Winking CAP a call is on hold Flashing lamp a ringing call Steadily lit CAP an active call Call type Description Automatic callback Rings with a fast ringing pattern Outgoing trunk queuing Rings with a fast ringing pattern Calls to your directory number Any call to a station numb...

Page 29: ... how your phone is used Labels Labels are affixed to the bottom of the display to identify active soft keys In Figure 1 6 the bottom line of the SelecSet 500A phone shows the soft key menu ALARM BOSTON TGNO DETR START CNCL HOLD JOIN ANS CLME ATL ZPG SEATL SWAP INC ZPG P DALLAS ICOM CHI CONF INF PARK NY CAMP LA DSPL CAP 1 HLD 1 CAP 2 HLD 2 CAP 3 HLD 3 CAP 4 HLD 4 RCL CONV LOA BRKN LTA ANNO MW SFPK ...

Page 30: ...s of three basic keys 04 20 PM M on Jun 27 301 Calls W ait 0 1 2 3 4 L1 L3 M SG L2 L4 CHARGE FEATUR Press this key To do this MSG retrieve or delete three types of messages including callmes CHARGE view the duration and cost of your last outgoing call FEATUR display features that you can control for stations in your facility These features include coverage wakeup reminders do not disturb call rest...

Page 31: ...rogrammable Keys on page 1 21 You can use the remaining keys as autodial keys for one touch access to access codes account codes and frequently called numbers or optional features See Optional Programmable Keys on page 1 23 Programming instructions are at the end of this guide ALARM BOSTON TGNO DETR START CNCL HOLD JOIN ANS CLME ATL ZPG SEATL SWAP INC ZPG P DALLAS ICOM CHI CONF INF PARK NY CAMP LA...

Page 32: ...ration and immediately lets you dial another number without first pressing START LTA VER The lamp associated with the long trunk alarm verification key flashes when a trunk has been connected for an unusually long time You also can press LTA VER to check a specific trunk OVR override Press OVR to break into a busy station or a busy trunk All parties hear breakin tone and a three way conference is ...

Page 33: ...problem is corrected The CALM lamp indicates the status of the alarms When you press the CALM key alarm s that are activated are shown in the LCD The PMS alarm applies to WelCOMM systems only Table 1 2 Suggested programmable keys continued Key Name Purpose This lamp status Indicates that Dark no alarm conditions exist Lit steadily one alarm has occurred Slow wink flash two or three alarms have occ...

Page 34: ...rovide one key access to access codes account codes and frequently called numbers Call park PARK Parks a call Code CODE Distinguishes code calls from other calls When a code call comes to your console it rings at the CODE and ANS keys Press either key to answer Convert CONV Converts an incoming voice call to a data call allowing the attendant to transfer the data call to a station Detection DET Li...

Page 35: ...a display of the held call The first four hold loops are fixed keys HLD1 HLD4 Intercom priority ICOM Originates a priority call Last number redial LNR Redials the last number dialed Line lockout alarm LOA Lights when a station has been in use for an unusually long time Manual answer MANS Restricts announced calls to your SelecSet Your phone rings and you must answer it manually Manual campon CAMP ...

Page 36: ...ems only Saved number redial SNR Saves a specific number to be redialed later Trunk group answer TGN0 TGN9 Allows you to answer calls over a specific trunk group When a call over a specific trunk group comes to your phone both the ANS key and the appropriate TGN key ring You can answer using either key VIP wakeup VIP The VIP key flashes alerting you to place a VIP wake up for a special guest in th...

Page 37: ...lowing Lamp Function Feature key lamps CONF JOIN Light when the key is activated Answer key lamps answer incoming information recall or trunk group answer flash when a call terminates at the key CAP lamps Indicate the status of their associated CAPs For example This lamp status Indicates Dark the CAP is idle Winking a call is on hold Flashing a ringing call Steadily lit an active call ...

Page 38: ...n This section provides instructions for the most frequently performed attendant operations Other operations are described in Additional Operations on page 2 1 Calling page 1 28 Answering page 1 31 Holding page 1 38 Transferring page 1 42 Conferencing page 1 46 Messaging page 1 52 Breaking into a busy station page 1 60 ...

Page 39: ...500A console 1 Press START 2 Dial the station number or outside number If you dial an outside number remember to dial the trunk access code first usually 9 You hear ringing and are connected as the called party answers When you call an outside number the duration of the call is displayed 3 To disconnect the call press START ...

Page 40: ...ALL HCXTD840 Issue 1 July 2001 1 29 Placing An Outside Call Procedure To place an outside call for another station to which you are connected 1 Dial the trunk access code normally 9 and then dial the number 2 When the dialed number begins to ring press JOIN ...

Page 41: ...1 Placing an Outside Call for an Idle Station Procedure To place an outside call for an idle station 1 Press START 2 Dial the trunk access code e g 9 then the number 3 Press CONF 4 Dial the station number 5 When the station user answers inform him or her that the outside call is ringing 6 Press JOIN ...

Page 42: ...o distinguish certain types of calls These include The next sections describe how to use these keys This key Rings when Incoming INC Calls come to your phone from outside the facility Information INF Calls from inside the facility come to your phone Recall RCL A call from outside the facility is extended to stations that do not answer The unanswered call returns to your SelecSet after a predetermi...

Page 43: ...r a call while another can be used to place a call About type of station values Every station within your facility is assigned a type of station TOS value The TOS value determines the type of calling privileges a station user has For example some stations are permitted to make local and long distance calls while others may be restricted to local calls only When a station calls and asks you to dial...

Page 44: ...type of returned call is referred to as a recall Procedure To answer a recall 1 Press the ANS key or the RCL key 2 If the called station has coverage registered for outside calls the call goes to the coverage point rather than to your SelecSet 3 You are connected to the calling party The station status available in this case displays Ringing indicates that the station is ringing The station contin...

Page 45: ...the called station 1 Press CLME 2 The message waiting lamp is turned on To transfer the caller back to the called station 1 Press JOIN 2 The call is transferred back to the called station To transfer the caller to another station 1 Press CNCL to disconnect the called station 2 Dial a new station number to which the call is to be transferred 3 Press JOIN To disconnect the called station 1 Press CNC...

Page 46: ...swer the coverage call 2 Press ICOM The caller is placed in consultation hold and the covered station is dialed automatically Consultation hold temporarily removes a party from the connection so transfer or conference operations can be performed When sending a coverage call back to the covered station you may want to remain in the connection to see if the station answers 3 If the station answers p...

Page 47: ...ANSWERING COVERAGE CALLS SELECSET 500A USER GUIDE 1 36 HCXTD840 Issue 1 July 2001 Feature access codes Stations can cover calls to you by dialing the appropriate feature access code plus 0 ...

Page 48: ...call on hold The hold loop winks 2 Press ANS or the appropriate special answer key The display shows the active call as well as the call on the hold loop 3 Once the second call is disconnected press the winking hold loop to retrieve the held call CAP availability At least two CAPs must be available before you can answer a call This ensures that one CAP can be used to answer a call while another ca...

Page 49: ...upy a CAP Calls are automatically retrieved in first in first out order Therefore the first call placed in soft park hold is the first call retrieved Although soft park is often used to hold single calls hold loops are preferred because they do not tie up CAPs Your system administrator must program this key Hold loop 1 8 Use to hold a single call The held call does not occupy a CAP A single key re...

Page 50: ...old loop to retrieve the call Fixed and additional hold loops Each SelecSet 500A terminal is equipped with four fixed hold loops HLD1 HLD4 However you can assign up to four additional hold loops HLD5 HLD8 to your programmable keys The first four hold loops are used in the examples in this guide because they have corresponding displays Additional hold loops function in the same way but do not have ...

Page 51: ... available before a call can be answered This ensures that one CAP can be used to answer a call while another can be used to place a call Therefore if your console is programmed with hold loops use a hold loop rather than the hold key to hold a single call The hold loops are preferred because they do not tie up CAPs Placing a conference call on hold To place a conference call on hold you must use ...

Page 52: ... soft park hold CAP1 goes dark and the SFPK key begins to wink 2 Park up to 10 calls on the SFPK key Displaying calls in soft park To display calls in soft park 1 Press DSPL 2 Press SFPK 3 Press DSPL plus any soft key to return to the normal display Retrieving calls in soft park Soft parked calls are retrieved in first in first out order so you do not have to remember which call you placed on hold...

Page 53: ...ler is automatically placed in consultation hold the party is temporarily removed from the connection so transfer or conference operations can be performed An idle CAP is automatically selected 2 To cancel the transfer and return to the caller press CNCL 3 To transfer before the called party answers press JOIN 4 To announce the call wait until the user answers and make your announcement and then c...

Page 54: ...R SELECSET 500A TRANSFERRING HCXTD840 Issue 1 July 2001 1 43 you like To disconnect the person to whom you are speaking and reconnect the person on consultation hold press CNCL To exit and connect the two calls press JOIN ...

Page 55: ...om tying up two HCX5000 trunks Conditions To transfer a call using switchhook flash to a trunk the following conditions must be satisfied You must be talking on an incoming call from a central office phone The trunk over which this call is received must be set up to use the SHF to a trunk feature Ask your system administrator if your system is set up for this feature Example You receive a call ove...

Page 56: ...entral office places the caller on hold Pressing OVR automatically activates the TONE key to provide DTMF tones These tones enable you to dial the number to which you want to transfer the caller 2 Dial the number for centralized reservations 3 Press START to complete the transfer This automatically deactivates the TONE key Therefore your next caller does not hear DTMF tones when you dial the numbe...

Page 57: ...a three party conference 1 While connected to one party dial the station number of a second party The first party is placed in consultation hold and an idle CAP is automatically selected for you 2 To cancel the call and return to the caller press CNCL Procedure continued 3 To announce the conference wait until the called party answers and make your announcement 4 To connect all parties immediately...

Page 58: ... of your control Press START to hang up 7 To place the conference on hold press HOLD You can only hold a conference by pressing the HOLD key You cannot use soft park or hold loop keys to hold a conference You can only place a conference on hold if your system is set up for multiparty conferences 8 To retrieve the held conference press START then press the winking CAP representing the held conferen...

Page 59: ...To create a three party conference using bridged CAPs 1 You are talking on a call on CAP1 2 When a second call comes in place the first caller on hold by pressing either a hold loop or the HOLD key Answer the second call on CAP 2 by pressing the ANS key 3 Press the CONF key to place the second caller on consultation hold or JOIN to connect the two callers 4 To conference CAP 1 with CAP 2 press the...

Page 60: ...ld after connecting the two parties on CAP 1 and CAP 2 You can then take another call by pressing the HOLD key Both the CAP key with the conference and the CONF key flash slowly At least one of these conferenced members should be an internal party to prevent trunk to trunk lockup Otherwise remove yourself from the conference if an incoming internal caller is connected with an outside caller Note I...

Page 61: ...u misdial press CNCL This returns you to the three party conference You can then redial the new party To announce the conference to the new party make your announcement and then press CONF to connect all parties Or you can connect all parties immediately by pressing CONF as soon as the called party picks up When the conference is formed the display is updated with the new number of conferees 5 Rep...

Page 62: ...s other parties must disconnect by hanging up 9 To exit without disconnecting the other parties press JOIN The conference is still active but is now controlled by the remaining parties Dropping out of a multiparty conference If you drop out of a multiparty conference the remaining parties located at your facility cannot transfer or add other members to the conference Dropping out of a three party ...

Page 63: ...on To turn on a message waiting lamp without calling the station follow these steps 1 Press START An idle CAP is selected 2 Press the CLME key 3 Dial the desired station number The display confirms that the lamp is on and you hear confirmation tone three short beeps Use this key To do this CLME control the message waiting lamps on phones in your facility MSG retrieve multiple message types ...

Page 64: ... is ringing or busy 1 Press START 2 Dial the desired station number 3 Press CLME when the phone is ringing or busy The display confirms that the lamp was turned on and you hear confirmation tone three short beeps Turning on the MW lamp while talking to a covering station If you call a station with coverage activated you can still activate message waiting even if your call is answered by the coveri...

Page 65: ...ing lamp you have activated you do not receive either confirmation tone or a confirmation display A confirmation tone or display might lead you to believe you activated the message waiting light of the station to whom you are talking Turning a message waiting lamp off Follow these steps to turn a message waiting lamp off 1 When a user calls you because his message lamp is flashing your CLME lamp l...

Page 66: ...CLME key on an attendant console Message waiting lamps can also be turned on through the CommCenter or VMS voice message system When a callme message is returned it rings at both the INF and ANS keys Press either key to answer the call Automatic deletion of callme message When a station returns a callme message the message is automatically deleted SelecSet users can use the DELETE soft key to dele...

Page 67: ...ese types of messages 1 If your message lamp is flashing press the MSG soft key to retrieve your message s 2 For a callme message press NEXT to view other messages RETURN to dial the originator of the message 470 in the example and DELETE to discard the message or EXIT to leave the messaging displays If you receive a call while using the soft keys press EXIT before answering the call 3 For a VMS m...

Page 68: ...eys press the TONE key which sends pushbutton signals to the VMS When you finish sending pushbutton signals press the TONE key again For a full description of the TONE key see Sending Pushbutton Tones on page 2 87 5 When you receive a text message you see the following initial text message display which in this case shows a callme message from the text message center operator To retrieve the text ...

Page 69: ...can press MAIL to view the text message yourself After you press MAIL the system may require a password and possibly a mailbox number Your system administrator can help you in either case 7 Press SCROLL to continue showing more information about the sender and or the message itself NEXT to view other messages DELETE to discard the current message or EXIT to exit from the messaging displays 1 1 0 0...

Page 70: ... do not want to delete it call the text message center operator and ask him her to save the message Otherwise after you press MAIL your display updates as follows Tom Sikes sent the message 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 0 1 A p r 1 4 1 0 1 6 a m S I K E S T OM S CROL L NE X T DE L E T E E X I T ...

Page 71: ...rride OVR feature to break into a busy station Procedure To break into a busy station 1 While listening to busy tone press OVR You see this display 2 All parties hear breakin tone and a three party conference is formed 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 B u s y 2 0 0 S I K E S T OM A v a i l a b l e 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR ...

Page 72: ...oft key features and functions Call Restrictions page 2 4 Coverage page 2 8 Credit Limit page 2 13 Do Not Disturb page 2 19 Setting the System Clock page 2 28 Wakeup Reminder Calls page 2 32 Programming Your SelecSet 500A page 2 92 Other feature operations Assigning an Account Code page 2 47 Alarm Indications page 2 50 Announced Calls page 2 58 Answering Another Phone page 2 59 Answering a Specifi...

Page 73: ...ently Called Numbers page 2 74 Extending an Incoming Data Call to a Station page 2 76 Night Service page 2 78 Paging page 2 79 Paging page 2 79 Recording a Conversation page 2 83 Redialing Numbers page 2 85 Sending Pushbutton Tones page 2 87 Training Attendant Operators page 2 89 Trunk Answer From Any Station TAFAS page 2 90 ...

Page 74: ... SelecSet 500A you can perform the following functions and activate the following features for stations phones within your facility via soft keys that interact with the LCD Call restrictions Changing your status Coverage Credit limit Do not disturb Setting the system clock Wakeup reminder calls Viewing the cost of calls ...

Page 75: ...a station These restrictions do not affect the station s ability to receive calls Note You can control call restrictions while your console is idle or while you are talking Table 2 1 Call restriction levels Restriction displayed Definition TOLL All direct dial long distance calls are restricted The station can make Local calls Operator assisted long distance calls Calls to other stations Calls to ...

Page 76: ...TR If you are not connected to the station for which you re setting restrictions enter the station number If you are connected to the station you see the restriction display 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 D i a l S t a t i...

Page 77: ...is display Note If you attempt to register restrictions and system resources are unavailable this message is displayed Please try later Try again momentarily 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 Ca l l Re s t r i c t i o n s S t a t i o n 2 0 0 A L L T OL OP T OL L E X I T To restrict Press All direct dial long distance calls TOLL All long distance calls TOL OP All out...

Page 78: ...tion number if your console is idle The following display shows restrictions registered for station 200 3 Press the CANCEL soft key When restrictions are canceled you see this display 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 Ca l l Re s t r i c t i o n s S t a t i o n 2 0 0 CA NCE L E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK Ca l l Re s t ...

Page 79: ...answer setting for calls from outside the facility through your attendant console However the covering point registered from the attendant can only be an inside number All other types of coverage including cover busy no answer for outside calls to an outside number are programmed at the user s station Cover busy no answer for outside calls to inside numbers can be registered from stations or your ...

Page 80: ...see this display 3 Dial the desired station number If you make an error before you finish dialing press CLEAR and reenter the number 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 D i a l S t a t i o n No CL E A R E X I T ...

Page 81: ...this display 4 Enter the number of the covering station When you dial a valid covering station you see this display 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 Co v e r a g e S t a t i o n CL E A R E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK Co v e r a g e Re g i s t e r e d E X I T ...

Page 82: ...ou see this display 2 Press COVER The display changes to allow you to enter a station number 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 D i a l S t a t i o n N CL E A R E X I T ...

Page 83: ... first canceling the active coverage point then registering a new one Invalid displays Sometimes when you try to register coverage for a station you receive an error message on your display as follows 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 Cu r r e n t Co v e r a g e S t a t i o n 2 0 0 CA NCE L E X I T You see this display When you try to Invalid Station Class or Number...

Page 84: ...tion to a certain duration Calls that exceed the duration are automatically disconnected This method is intended for highly restrictive environments e g prisons or businesses that limit usage on certain phones Lookahead credit The lookahead option pre calculates a charge and corresponding maximum call duration for each call type Calls are automatically disconnected when the current credit value is...

Page 85: ...stem administrator what type of credit limit your facility uses When the credit limit feature is appropriate The credit limit feature is not appropriate for all establishments It should only be used in situations where it is appropriate to disconnect or disallow a user s call based on his account balance ...

Page 86: ...ole you can do so while your console is idle or while you are talking Procedure To control credit limit 1 Press the FEATUR soft key You see this display 2 Press NEXT You see this display 3 Press CREDIT 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3...

Page 87: ...to the station you see this display where you can enter a credit value Note To register credit for a group your console must be idle If the station has a zero balance you see this display 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 D i a l S t a t i o n No CL E A R E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 2 0 0 No t Us i n g C r e d i t F e a ...

Page 88: ...tive press UPDATE To clear the current credit value assigned press CANCEL 7 Use the key pad to dial a four to five digit number plus the or sign Press to subtract Press to add For example when adding 4 00 your entry looks like this 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 2 0 0 C r e d i t A mo u n t 0 6 0 0 UP DA T E CA NCE L E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l...

Page 89: ...3 4 L 1 L 2 OK C r e d i t Up d a t e d B y 4 0 0 CL E A R E X I T This display Indicates that Invalid Station Class or Number the station is not allowed to use the credit limit feature or you dialed an invalid station number Credit Feature in Use the credit limit is being edited from another terminal Error Max Min Value Assigned the credit value update would make the credit limit more than 9999 o...

Page 90: ...register do not disturb for a station 1 Press the FEATUR soft key You see this display 2 Press DND 3 If you re not connected to the station for which you re setting do not disturb enter the station or group number If you are connected to a station the do not disturb display is shown as in the next example Note To register DND for a group your console must be idle 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca...

Page 91: ...play without activating do not disturb 6 The following display confirms DND registration 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 D i a l S t a t i o n No CL E A R E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 Do n t D i s t u r b S t a t i o n G r o u p 2 0 0 RE G E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK Do n...

Page 92: ...tation dial the station number This display shows DND registered for station 200 3 Press CNCL to cancel do not disturb When do not disturb is canceled for a group all members of the group have do not disturb canceled simultaneously 4 Press EXIT to leave the display without canceling do not disturb 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 Do n t D i s t u r b S t a t i o n ...

Page 93: ...egister or cancel do not disturb by entering a feature access code if do not disturb is allowed for that station Do not disturb priority Attendant registered do not disturb has no priority over station registered do not disturb Therefore do not disturb can be registered by the attendant but canceled by the station and vice versa 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK ...

Page 94: ...not disturb See the following table When you try to You see this display register do not disturb for a station or group number that is invalid or not allowed to have DND Invalid Station or Group register do not disturb and system resources are unavailable Please Try Later try again momentarily register do not disturb and there is a system error Sorry System Error try again momentarily ...

Page 95: ...tion that has invoked the do not disturb feature When you dial a station in do not disturb you hear reorder tone fast busy tone and your display shows DO NOT DISTURB In the following example the dialed number is 3196 Procedure To ring the station 1 Press START 2 Press OVR 3 Dial the station number 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 NO DS T RB 3 1 9 6 2 3 4 L 1 L 2 L 3 L 4 MS G CHA...

Page 96: ...fast busy signal The display indicates that the first party in this example station 1102 is on hold at CAP2 and the second party who is in the do not disturb state station 3196 is at CAP1 3 The display indicates the first party station 1102 is on hold on CAP 2 and the second party station 3196 in the do not disturb state is on CAP 1 4 Press the CAP representing the caller on hold 5 Press JOIN 6 Pr...

Page 97: ...s section Incoming call while ringing This is an example of the display for an incoming ringing call Incoming station call after answer This example shows the display for an incoming station call after you answer it 0 5 5 6 p m We d S e p 2 4 1 4 5 8 Ca l l s Wa i t 0 1 NO DS T RB 1 8 5 2 J o h n B l a c k T OS 1 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR 0 5 5 6 p m We d S e p 2 4 1 4 5 8 Ca l...

Page 98: ... call Note In the case of a trunk to attendant to station call an attendant transfers the call to the station number not to 0 of the SelecSet 500A designated as the do not disturb forwarding point In the examples here the station number for this attendant is 1458 0 5 5 6 p m We d S e p 2 4 1 4 5 8 Ca l l s Wa i t 0 1 NO DS T RB 8 0 0 0 I n c 1 T OS 1 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR ...

Page 99: ... operations See your system administrator before changing the time of day setting Procedure 1 Press the FEATUR soft key You see this display 2 Press NEXT You see this display 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e...

Page 100: ...ypad Your input displays as you dial If you make a mistake before you finish press CLEAR to erase the input Note Your input must include five digits a four digit number plus the symbol for a m or symbol for p m For example enter a reminder call for 9 00 am as 0900 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 E n t e r Ne w T i me a m p m CL E A R E X I T ...

Page 101: ...new time 2 Your display updates to confirm the time change Timeout message If you take too long when entering a new time setting a time out message is displayed Press EXIT and try again 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 Ne w T i me 0 9 0 0 a m S E T E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK T i me Ch a n g e d E X I T ...

Page 102: ...ING THE SYSTEM CLOCK HCXTD840 Issue 1 July 2001 2 31 Error messages You may also see one of two error messages when you attempt to register a new time These include PLEASE TRY LATER SORRY SYSTEM ERROR In either case try again momentarily ...

Page 103: ...lCOMM hotel motel systems while reminder is used for COMMerce business systems In the following displays and instructions wakeup is used for example only If you have a COMMerce system reminder appears in the display instead of wakeup Second wakeups In WelCOMM systems you can register two wakeup calls for each station A second wakeup may be required when there are two guests in one room or when one...

Page 104: ...ch you re setting the wakeup enter the station number If you are connected to the station the display updates to allow you to enter the wakeup time as follows 4 If you make an error before you finish dialing press CLEAR and reenter the number 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T 1 1 0 0 a m We...

Page 105: ... symbol For example a wakeup call for 9 00 AM is entered as follows After you register the wakeup time the display confirms that the wakeup time is successfully registered 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 2 0 0 D i a l T i me 0 9 0 0 a m p m CL E A R E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK Wa k e Up Ca l l Re g i s t e r e d f o...

Page 106: ...splay the current wakeup time by pressing FEATUR then WAKEUP You also must dial the station number if you are not connected to the station The display shows the wakeup call currently registered for the station 2 Press the CANCEL soft key to cancel the wakeup call 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 2 0 0 Wa k e Up T i me 9 0 0 a m CA NCE L E X I T ...

Page 107: ...see this display 3 Press 2ND WU second wakeup key If you are not connected to the station for which you re setting the wakeup call enter the station number 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 S e l e c t On e S o f t K e y T I ...

Page 108: ...nish dialing press CLEAR and reenter the number 5 Enter the wakeup time from the keypad The input must include five digits a four digit number plus the or symbol For example you enter a wakeup call for 9 00 am as follows 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 D i a l S t a t i o n No CL E A R E X I T 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 2 0 0...

Page 109: ...ER GUIDE 2 38 HCXTD840 Issue 1 July 2001 Procedure continued You see this display which confirms registration of the second wakeup 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK 2 n d Wa k e Up Ca l l Re g f o r 9 0 0 a m E X I T ...

Page 110: ...l the original second wakeup then program a new one Procedure To cancel a second wakeup 1 Display the current second wakeup by pressing FEATUR then WAKEUP You also must dial the station number if you are not connected to the station This display shows a second wakeup call for 9 00 am 2 Press CANCEL to cancel the second wakeup 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 2 0 0 ...

Page 111: ...ECSET 500A USER GUIDE 2 40 HCXTD840 Issue 1 July 2001 Procedure continued This display confirms the second wakeup is canceled 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 OK 2 n d Wa k e Up Ca n c e l l e d E X I T ...

Page 112: ...registering a new time every day You can register the repeat wake up during or after the initial registration of the wakeup time for both first and second wake ups Procedure To register a daily wake up using your soft key menu 1 Set a first wake up time 2 From the wake up registered display press the CHGREP soft key 1 0 1 0 a m Mo n J a n 1 1 3 0 1 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 2 0 0 Wa k e Up...

Page 113: ...or second wake ups press the CHGREP soft key The wake up registered display menu displays without the REPEAT indicator 6 To change the time of a repeat wake up cancel the original wake up time register a new time and press the CHGREP soft key When you cancel a wakeup the repeat status remains When a guest checks out his or her wake ups are automatically canceled 1 0 1 0 a m Mo n J a n 1 1 3 0 1 Ca...

Page 114: ...rsonalized wake up call Procedure To provide a guest with a VIP wakeup follow these steps 1 You hear a burst of ringing at your VIP programmable option key and the associated lamp flashes Press DSPL and then VIP to display the room number name and language preference of the first VIP guest in the queue and the total number of VIP wakeups in the queue 2 Check the language indicator at the bottom ri...

Page 115: ...up message 0 5 5 6 P M We d S e p 2 4 1 1 4 5 8 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 L 3 L 4 2 3 2 2 0 1 GL A S S S E Y MOUR F R 0 2 If you do this This happens Disconnect from the wakeup before the guest answers The system retries the VIP wakeup as a VIP wakeup 3 times then goes to your wakeup alarm key Do not respond to the burst ring at your VIP key within a certain time period An alarm is sent im...

Page 116: ...he wakeup alarm key you see this display If you call the VIP guest s room directly without using the VIP key to initiate the wakeup you must manually cancel the wakeup See Canceling a Wakeup Reminder Call on page 2 35 0 5 5 6 P M We d S e p 2 4 1 1 4 5 8 Ca l l s Wa i t 0 1 2 3 4 L 1 L 2 L 3 L 4 Wa k e Up A l a r m 1 4 8 6 4 0 8 0 0 V I P ...

Page 117: ... the cost of a call follow these steps 1 Press the CHARGE soft key 2 If you receive a call while using the soft keys press EXIT before answering the call After you press the CHARGE soft key you see this display 23 14 is the length of time you talked in minutes and seconds 1 50 is the cost of the call 3 To return to your normal display press EXIT 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 ...

Page 118: ... code associates a call with a specific account Once a call is flagged with an account code the account code displays with the call record in various call accounting reports Fixed and variable account codes Your telephone system supports both fixed and variable account codes which vary in length as follows Account codes can be assigned to both incoming and outgoing calls Account code type Length F...

Page 119: ...t code has been assigned Assigning account codes to autodial keys Each autodial key must be programmed with the appropriate feature access code either fixed or variable followed by the account code If using a variable account code be sure to include a sign at the end of the code See page 2 95 for instructions on programming autodial keys Assigning an account code using the keypad To assign an acco...

Page 120: ...nt code using the keypad continued During a call 1 Ask the party to hold 2 Press JOIN 3 Dial the desired access code either fixed or variable 4 Dial the account code If using a variable account code dial the sign at the end of the code 5 Wait for confirmation tone 6 Press the flashing CAP to retrieve the call ...

Page 121: ...umber of keys that are assigned to alarms The CALM combined alarm key combines the system PMS and VMS alarms you can still have these alarms programmed on separate keys and answer detection alarms The lamp associated with the CALM key lights when a malfunction is detected in the system the answer detection link the PMS PMSHOBIC link or the VMS link The CALM lamp stays lit until the problem is corr...

Page 122: ...he combined alarms can be programmed as a single alarm at a separate key Receiving a System Alarm The ALARM key The ALARM key lights in the case of either a major or minor system alarm If you notice that the ALARM lamp is lit contact your system administrator immediately The ALARM lamp remains lit until the condition causing the alarm is corrected Display Meaning MJ MN Major minor system alarm ANS...

Page 123: ...to WelCOMM hotel motel systems PMS A key If your system is equipped with a property management system PMS the PMS A PMS alarm key lights when the property management system is out of service If the PMS A key is lit contact your system administrator immediately The PMS A key remains lit until the condition causing the alarm is corrected Receiving a VMS Alarm VMS A lamp and key If your system is equ...

Page 124: ...a Wakeup Reminder Call Alarm WAL and RAL lamps and keys The wakeup call alarm WAL or the reminder call alarm RAL lamp informs you when a wakeup or reminder call has not been answered Depending on how your phone system is set up the visual alarm may be accompanied by distinctive ringing which is disabled when you acknowledge the wakeup alarm If a wakeup reminder call is not answered the first time ...

Page 125: ...lashing 2 Press DSPL plus any soft key to return to the normal display Note The wakeup and reminder alarms are actually the same key only the terminology is different Wakeup is used for WelCOMM hotel motel systems Reminder is used for COMMerce business systems In these examples wakeup is used for example only If you have a COMMerce system you see reminder on your display instead of wakeup 1 1 0 0 ...

Page 126: ...A tone signaling the interruption is sent to the connection and your display updates to indicate the connected trunk 2 Listen for a conversation 3 If a conversation is in progress press START to exit 4 If a conversation isn t in progress press CANCEL to unlock the connection and free the trunk Note The time out period is set by your system administrator and you do not receive the long trunk alarm ...

Page 127: ...en you acknowledge the wakeup alarm Procedure To identify who placed a 911 call 1 Press the E911 key The display shows the number of the station that made the call If more than one 911 call was made the E911 lamp continues to flash 2 Press the E911 key until all 911 calls have been displayed When all 911 calls have been displayed the E911 lamp stops flashing Once you press the E911 key to display ...

Page 128: ...y locked out stations 1 Press the lit LOA key to display the station number of the locked out user 2 Someone should visit the locked out station to determine if the phone is in use If the phone is not in use it should be made idle 3 Press DSPL plus any soft key to clear the display Note If more than one station is locked out the LOA light remains lit until all stations are returned to the idle sta...

Page 129: ...dset Note If the phone called is an analog phone it rings If it is a SelecSet the called party hears your voice but must pick up the handset to converse Making a voice announce call To use the voice announce feature 1 Press START 2 Press ANNO 3 Dial the station number If the party is busy you hear busy tone Preventing voice announc ed calls You can use the MANS manual answer key to prevent voice a...

Page 130: ...ne Procedure To answer a call that is ringing at another phone from your console 1 Press START 2 Dial the directed call pickup code and the number of the ringing station You see this display Pick Up indicates that you picked up someone else s call 8601 is the trunk number associated with the calling party 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 P i c k Up 8 6 0 1 2 3 4 L 1 L 2 L 3 L 4 ...

Page 131: ...ashing trunk group answer key or the ANS key to answer the call You are connected to the caller and the call is moved to the lowest numbered CAP available If text is assigned to the trunk group you see it on your display Inc Trnk indicates an incoming trunk call 21 is the trunk number WATS1TULSA is the name of the trunk 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 I n c T r n k 2 1 WA T S 1...

Page 132: ...y want calls to continue to ring even if you are on another call For example if you are in a minimally staffed hotel where front desk personnel provide answering backup for the attendant continuous ringing alerts the front desk staff to pick up calls Use of the feature This feature is for attendants only This feature is used in conjunction with trunk answer from any station TAFAS See Trunk Answer ...

Page 133: ...lecSet display reflects the user s specification for this feature ANI publicity and privacy when you re making a call Depending on how your system administrator has set up your system either ANI publicity or privacy is set for all calls that you make Consult your system administrator for more information on how your system is set up ActivatingANI privacy block on a per call basis If your system is...

Page 134: ...nt calls your caller ID is made private Receiving a call from a user with ANI publicity or privacy When you receive calls from external users who have ANI publicity or privacy activated you see varying results on your SelecSet 500A display Following are some examples of your display in various states when users who have either ANI publicity and privacy active call you ANI publicity for a ringing c...

Page 135: ...a ringing call This is an example of the display for a ringing call with ANI privacy enabled 1 0 0 0 a m Mo n J a n 1 1 1 7 5 8 Ca l l s Wa i t 0 1 I n c T r n k 9 0 0 0 DUNN CA ROL Y N 7 7 0 4 4 6 8 8 2 0 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR 1 0 0 0 a m Mo n J a n 1 1 1 7 5 8 Ca l l s Wa i t 0 1 I n c T r n k 9 0 0 0 P R I V A T E NA ME 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR ...

Page 136: ... HCXTD840 Issue 1 July 2001 2 65 ANI privacy for an answered call This is an example of an answered call with ANI privacy 1 0 0 0 a m Mo n J a n 1 1 1 7 5 8 Ca l l s Wa i t 0 1 I n c T r n k 9 0 0 0 P R I V A T E NA ME 2 3 4 L 1 L 2 L 3 L 4 MS G CHA RGE F E A T UR ...

Page 137: ...st rooms To activate room to room blocking 1 Press the RRB key 2 The room to room blocking lamp lights and calls between guest rooms are blocked To cancel room to room blocking 1 To cancel room to room blocking press the lit RRB key 2 The room to room blocking key is extinguished and calls between guest rooms are allowed Notes about room to room blocking You cannot activate or cancel room to room ...

Page 138: ...ic trunk outside line or group of trunks such as WATS Wide Area Telecommunications Service Procedure To use this feature 1 Press the START key 2 Press the desired trunk group select key The trunk group select key lights and an idle CAP is automatically selected 3 Dial the desired digits Your display shows the text name of the trunk or trunk group if text is assigned Call duration is shown in minut...

Page 139: ...he called station hears a tone signaling that a call is waiting Procedure To camp on to a busy station 1 After answering the call and dialing the station listen for busy tone Your LCD confirms that the station is busy 2 Press the CAMP key 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 I n c S t a 3 0 0 MA RT I N RY A N 2 B u s y 2 0 0 S I K E S T OM A v a i l a b l e 3 4 L 1 L 2 L 3 L 4 MS G ...

Page 140: ...ete the camp on Note When a station user receives a tone indicating a call is camped on she normally must hang up to allow the camped on call to ring her station Or she can retrieve camped on calls by pressing then quickly releasing the switchhook To find out how to retrieve camped on calls in your system see your system administrator 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 I n c S t a...

Page 141: ...nk use the long trunk alarm verification key as follows 1 Press START while your console is idle The display shows the normal dial monitor 2 Press LTA VER key The normal dial monitor is displayed 3 Dial the desired trunk number If the trunk is valid and busy you see this display 4 Press OVR to listen for a conversation A warning tone signals the interruption 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l ...

Page 142: ...efore the outside number 7 If the trunk is operational you hear ringing or busy tone after the outside number is dialed If the trunk is not operational call your telephone system maintenance company 8 Press START to disconnect Note The LTA VER key is also used for the long trunk alarm The long trunk alarm causes the LTA VER key to flash when a trunk is connected for an unusually long time See Rece...

Page 143: ...each dedicated station and their locations near your console Placing a code call Follow this procedure to place a call 1 Press START 2 Dial the desired code calling access code The code call is sent to the dedicated station Note Code calling access codes can be programmed as autodial numbers See Determining if a key is programmed on page 2 94 for instructions Receiving a code call If you are desig...

Page 144: ...G key or dial the zone paging access code 3 Dial the proper zone number 4 Make your announcement See Paging on page 2 79 for more on zone paging Note Code calling is sometimes used with radio paging systems to signal voice or tone beepers To use radio paging press the radio paging key or dial the radio paging access code Dial the specific beeper identification number BID See page 2 81 for more on ...

Page 145: ...dial key is an optional programmable key that automatically dials an internal or external number Using an autodial key To use an autodial key 1 Press a programmed autodial key 2 The number programmed into the key is dialed automatically Note For programming instructions see Programming Your SelecSet 500A on page 2 92 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 1 D i a l 2 0 0 2 3 4 L 1 L 2 L...

Page 146: ...strator Procedure To dial system speed calling numbers 1 Dial the system speed calling access code 2 Dial the speed calling number For example assume that the number of your company s travel agent 446 8820 is stored as a system speed calling number The company s system speed calling access code is 9 and the system speed calling number for the travel agent is 77 Therefore to call the travel agent y...

Page 147: ...on hold Consultation hold temporarily removes the party from the connection so transfer or conference operations can be performed 2 The CAP representing the held call winks slowly 3 The CONV and JOIN keys are steadily lit 4 Dial the desired station number you can dial your own station number to extend a data call to yourself 5 Press JOIN The JOIN and CONV keys go dark If you are converting transfe...

Page 148: ...g four quick rings at the phone you call If you call a SelecSet the intercom call rings at the highest numbered CAP available Procedure To make an intercom call 1 Press START 2 Press ICOM 3 Dial the desired station number Note You also can use the ICOM key to transfer a coverage call to the station for which it was intended See Answering Coverage Calls on page 1 35 for more information ...

Page 149: ...ttendant may be designated as the pilot station for the night service change When the pilot station switches to night service all other attendants are switched as well See your system administrator if you need more information about your company s night service policy Activating night service To use night service 1 To activate night service press NIGHT 2 The lamp associated with the NIGHT key ligh...

Page 150: ...ne within the facility to call you Use zone paging with park when you want to page someone who has a call Using zone paging with auto meet me 1 Press the ZPG zone paging key or dial the zone paging access code 2 Dial the proper zone number see your system administrator for a list of zone numbers 3 Announce instructions for the desired party to respond to your page 4 Remain on the line to be automa...

Page 151: ...er PCI When the PCI is dialed you can do one of two things Press START to complete the park OR Press CONF to create a three way conference when the paged party responds Note A PCI is a number used to identify the parked call Contact your system administrator for a list of the PCIs available in your system or use your own station number or the station number of the paged party as a PCI Parked call ...

Page 152: ...de 2 Dial a beeper identification number BID Answering a radio page To answer a radio page the user dials the park pickup access code plus the BID BIDs are used differently in radio paging than in zone paging or call park Radio paging BIDs are detemined by the paging systema and must be obtained from the system administrator Priority radio paging To pre empt other radio pages 1 Press the priority ...

Page 153: ...call identifier PCI 2 Press START to complete the park Note A parked call identifier PCI is a number used to identify a parked call Contact your system administrator for a list of the PCIs available in your system or use your own station number or the station number of the paged party as a PCI PCIs are sometimes referred to as beeper identification numbers BIDs 3 To pick up the call dial the park ...

Page 154: ...ion Note Both methods of recording require a recorder which is not provided with the system Using the record key To use the record feature using the RECORD key 1 While engaged in a conversation that you want to record press RECORD The RECORD lamp lights and recording begins 2 To stop recording press RECORD again The RECORD lamp goes dark Recording ends Use this recording method To do this The RECO...

Page 155: ...nversation using the recording jack 1 Plug the recorder into the RECOUT outlet on the back of the console see Figure 2 1 The required jack for the RECOUT outlet is a standard miniature phone jack Figure 2 1 Recording jack 2 To record a current conversation manually activate the recorder Recording begins 3 To stop recording manually deactivate the recorder 4W 2W TEST LINE RECO UT ...

Page 156: ... number redial LNR Saved number redial SNR Last number redial LNR This feature stores your most recently dialed number To use last number redial 1 Press START Dial a number and complete your conversation 2 Press LNR to redial your most recently dialed number Note LNR does not store numbers dialed through system speed dialing It does store internal numbers dialed through autodial keys but not exter...

Page 157: ...he number is dialed or you can wait until you hang up before pressing the key To dial the saved number 2 Press the LNR key To cancel the saved number and reactivate LNR 3 Press the SNR key again Example You plan to call parties A B and C this afternoon You just called A who was busy Press SNR to save her number Now dial B and then C which LNR ignores Later press LNR to dial A s number A s number r...

Page 158: ...etrieve a message from a voice message system VMS you press the TONE key while you are connected to the VMS to send pushbutton tones in response to prompts from the VMS TONE key status The VMS may direct you to press P to play your message Depending on your actions the following may occur When you finish sending pushbutton tones press the TONE key again If the TONE key is This happens when you pre...

Page 159: ... TONE key The TONE key lights 3 Generate pushbutton tones by pressing keys on the keypad Procedure continued 4 When you finish sending pushbutton tones press the TONE key again Note The TONE key lamp is extinguished and your console is returned to normal operation To transfer a call when the TONE key is lit press JOIN before dialing the desired number After dialing press JOIN again to transfer the...

Page 160: ...ations You can plug a second handset into the unused jack so that the trainer can monitor and enter trainee conversations Industry standard handsets The SelecSet 500A attendant console uses industry standard handsets so that you can use a handset from another SelecSet or analog phone while training Recording trainee conversations You may choose to record trainees conversations rather than monitor ...

Page 161: ...g until you answer or until another specially designated station picks up the call Note The station designated to pick up additional calls is alerted to ringing attendant calls by his or her TAFAS key which flashes and or rings Calls that can be picked up These calls can be picked up by the designated station They are answered in the order listed Code calls Incoming calls Recalls Information calls...

Page 162: ... the TAFAS station picks up your calls The method used to answer TAFAS calls depends on the type of station See the following If the user has a The user does this analog phone Dials the TAFAS feature access code SelecSet Dials the TAFAS feature access code or Presses an autodial key programmed with the TAFAS feature access code ...

Page 163: ...ccount code ACCODE Types of account codes Fixed account codes have a fixed number of digits Variable account codes have a variable number of digits The signals the end of the account code Using account codes Before making the call dial the account code feature access code ACFAC the account code AC or press a key on which an account code has been programmed then the phone number During the call pre...

Page 164: ...ome to your phone Intercom prior ity ICOM announces and originates a priority call Last number redial LNR redials the last number dialed Manual campon CAMP activates camp on to a busy station that does not have call waiting assigned Priority radio paging PRPG initiates priority radio paging Radio paging RPG Initiates radio paging Zone paging ZPG accesses zone paging equipment Zone paging with park...

Page 165: ...rammed If you are not sure whether a key is programmed press DSPL and the programmable key Then press DSPL and any soft key to return to the normal display RECEIVER RINGER 0 OPER 8 9 7 TUV WXY PRS 5 6 4 JKL MNO GHI 2 3 1 ABC DEF 16 28 22 34 15 27 21 33 14 26 20 32 13 25 19 31 12 24 18 30 11 23 17 29 If the key is You see this displayed Programmed the feature or autodial number assigned to the key ...

Page 166: ...todial keys can be used to store account codes and dial access codes too 5 You receive confirmation tone three short beeps when the number is programmed Programming emergency numbers If you program an emergency number into an autodial key make sure the key is programmed correctly by making a test call When the called party answers briefly explain the reason for the call before hanging up Canceling...

Page 167: ... usually 7 3 Press the key that you want to program 4 Dial the desired feature access code You receive confirmation tone three short beeps when the feature is programmed Canceling a Feature Procedure To cancel a feature follow these steps 1 Press START 2 Dial the station speed calling cancellation code usually 7 3 Press the desired key You receive confirmation tone three short beeps when the featu...

Page 168: ...s or trunk group answer keys Procedure To label your keys 1 Insert the entire label sheet in a typewriter 2 Type on the desired label 3 When you finish labeling your SelecSet keep the sheet in case you reprogram your keys 4 To verify that you have the proper key for the label press DSPL plus any programmable key If the key is programmed the bottom line of the display shows the key number plus the ...

Page 169: ...840 Issue 1 July 2001 Example See Figure 2 3 for an example of proper label placement Figure 2 3 Example of key labeling After you label your programmable keys store the remaining labels in a safe place you ll need them again if you reprogram your keys LABEL ...

Page 170: ...bers beside each operation for more information Placing a call page 1 29 To place a call 1 Press START 2 Dial the station or outside number dial the trunk access code for outside numbers usually 9 3 Press START again to disconnect Answering and transferring a call page 1 31 and page 1 42 To answer and transfer a call 1 Press the ANS key to answer the call 2 Dial the number to which you want to tra...

Page 171: ...ve the call Using the HOLD key 1 Press the HOLD key while on an active call A CAP winks representing the held call 2 Press the winking CAP to retrieve the call Creating a multiparty conference call page 1 50 To create a multiparty conference call 1 While connected to one party press CONF then dial a second party 2 After the called party answers press CONF to create a three party conference 3 To ad...

Page 172: ...itch located on the back of the console enables you to test the keys and lamps and demonstrate certain ringing characteristics See Figure A 1 Your console cannot receive or originate calls while in the test mode Therefore the test mode should only be entered during low traffic hours ...

Page 173: ...he telephone line coming into the console then plug it back in the telephone line plugs into the phone at the jack labeled Line Figure A 1 Attendant console control panel 3 All lamps on the console flash and the display flashes the word TEST Figure A 2 Console test display 4 Make sure that all lamps are working properly 5 Press any key under the display to proceed 4W 2W TES T LIN E REC OUT ...

Page 174: ...ure A 3 Console test display Key labels Notice the labels above the keys Each key represents a different component of the console test Refer to Table A 1 for a description of key designations and functions DATT TEST KEY NO RINGING FREQUENCY RINGING LEVEL RINGING PATTERN OFF R FRQ R LEV R PTN DA ROM LCD ...

Page 175: ... frequencies pitches that can be assigned to your console R LEV Displays demonstrates and allows you to change the ringing level used with your console The two choices are low and normal R PTN Demonstrates default ringing patterns used for different types of calls DA Indicates whether or not a data adapter is assigned to your console ROM Indicates the version of read only memory ROM used by your c...

Page 176: ...very procedure refer to the relevant page number for information on the specific item To find information on this test procedure Refer to this page R FRQ ringing frequencies page A 6 R LEV ringing level of console page A 7 R PTN ringing pattern page A 9 DA data adapter assignment page A 11 ROM read only memory of console page A 12 LCD liquid crystal display page A 13 ...

Page 177: ...seconds until you press the R FRQ key again 2 Press the R FRQ key a second time to display and demonstrate the second ringing frequency Subsequent key presses scroll through the different ringing patterns until you return to the OFF designation A list of the ringing patterns that can be demonstrated follows Remember this facility only permits you to demonstrate these patterns Patterns are changed ...

Page 178: ...field indicates Normal See Figure A 4 Figure A 4 Normal ringing level volume 2 To change the ringing levels to low press R LEV a second time The ringing level is changed to low as shown in Figure A 5 Figure A 5 Ringing level changed to low DATT TEST KEY NO RINGING FREQUENCY RINGING LEVEL RINGING PATTERN 500Hz NORMAL LINE LINE USA R FRQ R LEV R PTN DA ROM LCD DATT TEST KEY NO RINGING FREQUENCY RING...

Page 179: ...p right of your console to adjust volume The maximum volume is of course louder if the ringing level is set to normal 3 Press the R LEV key to toggle between the two levels The level that is displayed when you exit the test mode is the one that is in effect 4 Exit the test mode at any time by returning the TEST switch to its original position ...

Page 180: ...ttern is simply the pattern normally used Figure A 6 provides an example of the default ringing pattern Figure A 6 Default for station to station calls 2 To display demonstrate another ringing pattern press R PTN again See Figure A 7 Figure A 7 Displaying another ringing pattern DATT TEST KEY NO RINGING FREQUENCY RINGING LEVEL RINGING PATTERN 500Hz NORMAL LINE LINE USA R FRQ R LEV R PTN DA ROM LCD...

Page 181: ...evant for the American telephone industry These include Line to line Trunk to line Attendant to line Intercom call Callback Other ringing patterns follow if you continue to press R PTN These ringing patterns are primarily associated with the Japanese telephone industry 3 Exit the test mode at any time by returning the TEST switch to its original position ...

Page 182: ...shaped device data adapter is attached underneath and the console has short legs attached to it When you first assign a data adapter use this test procedure to confirm that your data adapter is assigned properly See Figure A 8 for an example of a display showing data adapter assignment Figure A 8 Displaying data adapter assignment If a data adapter is assigned to your console the display reads DAT...

Page 183: ...ss and hold the ROM key 2 A new line appears above the key labels displaying the ROM version you are using An example of this is shown in Figure A 9 Figure A 9 Displaying console ROM version 3 To exit the test mode at any time return the TEST switch to its original position DATT TEST KEY NO RINGING FREQUENCY RINGING LEVEL RINGING PATTERN DATA ADAPTER OFF NORMAL LINE LINE USA A 03 05 JUN 89 R FRQ R...

Page 184: ... Press and hold the LCD key 2 The active areas of the display are shaded The shaded area should form a complete rectangle as shown in Figure A 10 If you detect areas of the display that are inactive contact your telephone equipment service provider Figure A 10 Display LCD test You can exit the test mode at any time by returning the TEST switch to its original position ...

Page 185: ...TESTING THE LIQUID CRYSTAL DISPLAY SELECSET 500A USER GUIDE A 14 HCXTD840 Issue 1 July 2001 ...

Page 186: ...er BID 2 73 Blocking and sending caller ID 2 62 Blocking calls between guest rooms 2 66 Breakin 2 93 Breaking into a busy station 1 60 Bridged CAPs 1 46 C Call park 2 82 2 93 picking up a call 2 82 Call restrictions 2 4 controlling 2 4 Caller ID blocking and sending 2 62 displaying 1 7 CAMP key 2 93 Camping on to a busy station 2 68 Canceling a second wakeup call 2 39 CAP 1 32 CHARGE soft key 2 46...

Page 187: ...2 24 E Emergency numbers programming 2 95 Extending incoming data calls to a station 2 76 F FEATUR key 2 11 H Hold loops 1 38 Holding 1 38 a single call 1 39 multiple calls 1 41 using hold loops 1 38 using the Hold key 1 40 I ICOM 2 77 2 93 Incoming INC key 1 31 Information INF key 1 31 Intercom calls making 2 77 J JOIN key 1 34 L Language and VIP status indicators 1 10 Last number redial 2 93 LCD...

Page 188: ...rding a conversation 2 83 RECOUT jack 2 83 Redialing last number redial 2 85 saved number redial 2 86 Reminder wakeup call alarm 2 53 RESTR key 2 5 Retrieving calls in soft park 1 41 R FRQ key A 4 Ringing a station in do not disturb 2 24 Ringing frequency A 5 demonstrating A 6 Ringing level changing A 7 Ringing pattern A 5 R LEV key A 4 ROM key A 4 Room to room blocking 2 66 RPG key 2 93 R PTN key...

Page 189: ...sing the keypad 2 48 2 49 V Viewing the cost of calls 2 46 VIP and language indicators 1 10 VIP wakeup displaying and delivering 2 43 Voice message system alarm 2 52 W WAKEUP key 2 33 Wakeup reminder calls controlling 2 32 daily 2 41 VIP 2 43 Z Zone paging 2 79 2 93 with auto meet me 2 79 with park 2 79 2 80 2 93 answering 2 80 ZPG key 2 93 ZPG P key 2 93 ...

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