3 - 3
3-3 Troubleshooting
HDD
This section shows how to determine a fault in HDD and how to format a new HDD to replace the
faulty HDD.
(1) HDD troubleshooting method
If the playback picture temporarily stops or distortion occurs frequently, the HDD may be faulty. If
this happens, observe the defective phenomenon, decide whether the HDD is faulty, and then repair
or replace the HDD.
When replacing the HDD, note that the data on the old HDD cannot be transferred to a new HDD.
Information:
When discarding a faulty HDD, physically destroy it or perform procedure as required, according to
the regulations in each country, in order to protect any personal information.
Details of Servicing and Troubleshooting > Troubleshooting HDD
Is one click heard
from HDD when power
is turned on?
Is one click heard
from HDD when power
is turned off?
HDD is faulty.
Replace it and recheck.
No
No
HDD is faulty.
Replace it and recheck.
Yes
Yes
Diagnosis using HDD operation sound
Remove the top cover, and check the
operation sound of HDD unit.
HDD is faulty.
Replace it and recheck.
Is any operation
sound heard in cases other
than above?
No
HDD is normal.
Yes
Does playback stop at the
same recorded point?
HDD is probably faulty.
Replace the HDD and recheck.
No
Yes
Recorder stops at the same
point during HDD playback.
Ask customer whether the recorded contents
can be erased, and acquire approval.
HDD is normal.
(The PCB may be faulty.)
Initialize the HDD,
and perform recording and playback.
Does recording stop
at the same point?
HDD is probably faulty.
Replace the HDD and recheck.
No
Yes
Recorder stops at the same
point during HDD recording.
Ask customer whether the recorded contents
can be erased, and acquire approval.
HDD is normal.
(The PCB may be faulty.)
Initialize the HDD, and perform recording.
No
Yes
No
Yes
No
Yes
Does the phenomenon
disappear when the
HDD is replaced?
Check the power system.
"PLEASE WAIT"
does not disappear from front display.
HDD is faulty.
Does the phenomenon
disappear when the
HDD drive is replaced?
HDD drive is faulty.
Re-place the original HDD.
Does the phenomenon
disappear when the
Main PCB is replaced?
Main PCB is faulty.
Re-place the original HDD drive.